"I booked 2 rooms, one for my 82 year old mother, and one for my husband and me, for four nights through Hotels.com. I didn't realize at the time of booking that this reservation was non-refundable. After realizing we had an early flight on the last day, and an hour and a half drive to the airport, I tried to cancel our last day. But could not. We did check out early, without any refund and got a hotel closer to the airport.
When we checked in, we were given rooms on the second floor with no elevator. Upon entry to our room, an unpleasant odor of pets was present along with dirty carpet. In both rooms, the heater did not work. We went to the desk and the clerk was very helpful in getting us alternate rooms on the first floor, which we were originally told none were available. The carpet was dirty on the stairs. The website for this hotel showed a nice fitness center which had been renovated into the current front desk area and no fitness center was available. We did use the YMCA just across the street, for an additional charge of $20 per person per day ($80). We had no housekeeping for the four days of our stay. We had no TV remote so the TV did not work. Extremely thin walls and could hear people talking in other rooms, and walking the halls and floors above. Sleep was difficult. The breakfast was good and the gentleman handling that did so with pride. Parking was close and convenient. We were in Silverdale for a family funeral. Will check other area hotels. "
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