4 개의 야외 수영장, 09:00 ~ 18:00 오픈, 무료 카바나, 수영장 파라솔
예약 가능 여부 확인

코코베이 리조트 - 올 인클루시브 - 어른 전용 여행 후기

4 out of 5
코코베이 리조트 - 올 인클루시브 - 어른 전용
Valley Church, Valley Church, Antigua

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 826개 이용 후기 중 593개" "
평점 8 - 좋아요. 826개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 826개 이용 후기 중 47개" "
평점 4 - 별로예요. 826개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 826개 이용 후기 중 8개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Laura Louise

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great ocean front views! The personal endless pool was also a must. Staff friendly. Food was good. Would definitely go again.
2024년 4월에 5박 숙박함
답변 제공: Laurie - Customer Care 님, 2024년 4월 25일
Thank you for your wonderful review Laura!We are delighted you enjoyed your personal plunge pool, friendly staff and the good food. We cannot wait to welcome you back with open arms! Laurie Customer Care

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Laurie - Customer Care 님, 2024년 4월 25일
Thank you so much for the excellent rating! We are happy you enjoyed! Hope to see you again soon! Laurie Customer Care

10/10 - 훌륭해요

Hanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 22일
Hello Hanna,Thank you for your 5/5 positive rating.Looking forward to hosting you again.

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and staff were amazing with wonderful amenities!!
2024년 4월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 16일
Hello Jeffrey,Thank you for leaving us this review!We are happy to hear that you found the property, staff & amenities wonderful and amazing.Looking forward to welcoming you again.

10/10 - 훌륭해요

Candace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing. The staff was super friendly and always so helpful. I would return again and again!
2024년 4월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 10일
Hello Candace,Thank you for leaving us this review following your recent stay.We are pleased to know that everything was amazing and that you will return again and again! Cannot wait to host you again.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely stay at Cocobay! Will definitely be returning!
2024년 4월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 9일
Thank you for leaving us this review Rachel. We are thrilled to know that you had a lovely stay here with us and that you will be returning. Looking forward to welcoming you back!

10/10 - 훌륭해요

Megan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful and peaceful ❤️
2024년 4월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 8일
Hello Megan,Thank you for leaving us this review. We appreciate the kind words about our beautiful and peaceful Resort.We look forward to welcoming you back!

10/10 - 훌륭해요

Alyssa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 8일
Hello Alyssa,Thank you for this 5/5 positive rating. We really appreciate and hope to host you again.

10/10 - 훌륭해요

Jodi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Cocobay. The food was awesome, every meal, and the service was even better. The resort was quiet, pools not crowded, and beaches are beautiful. I've never stayed somewhere that I felt like the staff truly wanted to do everything they could to help us and make us happy. They even served one of our dinners in the bar/lounge area so we could watch some of the NCAA Basketball playoffs!
2024년 3월에 4박 숙박함
답변 제공: Laurie - Customer Care 님, 2024년 4월 7일
Thank you so much for your wonderful review Jodi!It was our sincere pleasure to have you both with us. We truly enjoyed hosting you and look forward to the pleasure of your return. Laurie Customer Care

10/10 - 훌륭해요

John Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbelievable! Staff service and food were excellent. Look no further.
2024년 3월에 7박 숙박함
답변 제공: Kashiri D - Customer Care 님, 2024년 4월 5일
Hello John!Thank you so much for leaving us this review. We are so pleased to know that you tremendously enjoyed your stay with us!Hope to see you again really soon.

10/10 - 훌륭해요

stacey r

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I celebrated my 40th at this magical place! They take amazing care of you!! I can’t even thank the staff enough for making my Birthday memorable!! I will always come back!! The entire staff was welcoming and created such an amazing vacation!! Kemlin will take very good care of you!! Ms. Denise, Jeremiah, Mr. Reed, Marlon,and Mr Kerry gave us the best swim up breakfast and photo shoot!! All the bartenders were incredible!! I love this place!! I met amazing couples whom also said they been here a few times the new ones like me also said they’d always come back!! This place is truly paradise for all of your needs!! Highly highly recommend!! A time was had indeed and I can’t wait to go back!!
2024년 3월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 2일
Happy Belated Birthday Stacey! We appreciate this wonderful review you took the time out to leave us following your recent stay. Your compliments on our staff's service are held in high regard. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay.We are happy to know that you will be returning and we can't wait to host you again!

10/10 - 훌륭해요

david

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Much much better than their website! Coconut is a fantastic destination. The rooms are great, well looked after, and the perfect mix on the decks of Sun and shade. Staff are fantastic. Go. Enjoy. You wont regret it.
2024년 3월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 4월 2일
Hello David,Thank you for leaving us this review. We are pleased to know that you had such fantastic time and our staff took great care of you. Looking forward to hosting you again soon.

10/10 - 훌륭해요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was perfect if you are looking for a total unplug. It was quiet and romantic, beaches are beautiful, staff is wonderful and the food is as great. There is definitely not a ton to do aside from relax and chill out- which is exactly what we were looking for. Would definitely recommend and come again.
2024년 3월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 3월 27일
Thank you for leaving us this wonderful review Tanya following your recent stay with us.We're happy to learn that we have succeeded in providing a great guest experience at our hotel for you with particular highlights being our wonderful staff and the great food.Thank you once again for this wonderful review and we do hope to host you again really soon!

8/10 - 좋아요

Dean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nariba was especially helpful and kind at the front desk. Excellent human.
2024년 3월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 3월 19일
Hello Dean,Thank you for taking the time out to leave us this review. Kudos to Nariba for being extremely helpful and kind. Looking forward to welcoming you back.

10/10 - 훌륭해요

Courteney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent and so sweet! The property and beaches were beautiful. This resort was small, relaxing, and perfect for a honeymoon.
2024년 3월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 3월 10일
Thank you for taking the time out to leave us this review Courteney. It is a great feeling knowing you had such a perfect honeymoon. We do hope to welcome you back again for your anniversary! :)

8/10 - 좋아요

Phillip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the room service coffee in the morning. Loved the views. Staff was great. Food was subpar.
2024년 2월에 6박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 3월 10일
Hello Phillip,Thank you for leaving us this review. We are pleased to know that you loved the room service, views, staff and food. Looking forward to hosting you again.

10/10 - 훌륭해요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful facilities and amazing staff!
2024년 2월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 29일
Hello Ryan,Thank you for leaving us this review. We are delighted to know that you enjoyed your stay and we do look forward to welcoming you back soon.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrific
2024년 2월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 19일
Hello Frank,Thank you for your review. We are happy to hear that you had a terrific time and we do look forward to welcoming you back.

6/10 - 괜찮아요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The menu is quite limited and the portions are very small. Also they charge an additional premium for anything that is appetizing for example: USD $38 for a very thin and tiny NY Strip steak.
2024년 2월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 16일
Hello Greg,Thank you for sharing candid feedback after your recent stay at Cocobay Resort. We are truly sorry that you left feeling that you did not enjoy the food experience you anticipated. We appreciate that you felt disappointed and we sincerely apologize for not meeting your expectations. Hopefully, you will allow us the opportunity to make things right by visiting again.

6/10 - 괜찮아요

Stacie

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property needs to be updated, especially the bathroom. For the price of the stay, the room should have luxury. The staff were great.
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 8일
Hello Stacie,Thank you for sharing candid feedback after your recent stay at Cocobay Resort. We do appreciate your feedback and will be taking these tips into consideration.

10/10 - 훌륭해요

Cynthia Shauck

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was exactly what we were looking for--a boutique resort that was quiet, unpretentious, offering great service, excellent food, lovely accommodations, a beautiful beach and pools. Gorgeous views, very laid back and relaxing.
2024년 1월에 6박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 7일
Hello Cynthia,We are so happy to hear that you enjoyed your stay with us and this was exactly what you were looking for. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

10/10 - 훌륭해요

Dimitrios

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A perfect gem in the Caribbean with very romantic setting. The views are amazing but the staff made the stay even better
2023년 12월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 30일
Hello Dimitrios, Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a guest. We look forward to hosting you again soon.

4/10 - 별로예요

Dorothy

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of deferred maintenance.
2024년 1월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 29일
Hello Dorothy,Thank you for sharing candid feedback after your recent stay at Cocobay Resort. We are truly sorry that you left feeling that you did not enjoy the resort experience you anticipated. We apologize for not meeting your expectations. Hopefully, you will allow us the opportunity to make things right by visiting again.

10/10 - 훌륭해요

Tracy Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 27일
Hello Tracy Lynn,Thank you for your 5/5 rating. We look forward to welcoming you again.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would like to see breakfast extended to a later time in the morning
2024년 1월에 10박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 24일
Hello David,Thank you for your feedback. We will take this into consideration.Hope to host you again soon.

8/10 - 좋아요

Mauricio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was great for a quiet getaway. Unlike many resorts we have been to. We enjoyed the change but it may not be everyone’s cup of tea. Only thing we didn't love was that our view was obstructed so our plunge pool was freezing the entire time making it unusable. We paid a-lot more for thar upgrade so it was a bummer. Otherwise the staff was friendly and we enjoyed our stay. Also, they do treat the area for bugs so we didn't have any issues, loved that!
2024년 1월에 6박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 23일
Hello Mauricio,Thank you for leaving us this review. We are happy that you enjoyed your stay despite your view being obstructed. Looking forward to the opportunity to host you again.

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are no activities (bingo, games, etc) on site as there are with other resorts. Also, no television in the rooms.
2024년 1월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 23일
Hello Denise,Thank you for leaving us this review. We do hope to host you again in the future.

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good food and drinks
2024년 1월에 3박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 30일
Hello Miguel,Thank you for your review. We are pleased to know that you enjoyed the food and drinks.Looking forward to welcoming you back.

8/10 - 좋아요

Claude

2024년 1월에 3박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 5일
Hello Claude,Thank you for this 4/5 rating. We hope to host you again.

10/10 - 훌륭해요

Maria 님, New York

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful stay. First time in Antigua. Would definitely come again. Perfect to get away from the winter temps.
2024년 1월에 6박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 12일
Hello Maria,Thank you for your review. We are happy to hear that you had a wonderful time for your first time in Antigua. We definitely would love to host you again.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful retreat
We had a wonderful stay here. The staff are lovely, the pool and beach are gorgeous, and our suite was amazing; a little rustic, but that gave it charm. The only big negative was the bang average food. It’s a set menu each day and honestly we slightly dreaded it each day 😂. Not that it wasn’t perfectly edible, just stale bread, fish tougher than a flip flop, orange juice from a concentrate carton. We had 9 meals and non were great, but we’re still really happy we went! Much better than the loud mega resorts.
2024년 1월에 3박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 11일
Hello Joseph,Thank you for sharing candid feedback after your recent stay at Cocobay Resort. We are truly sorry that that you did not enjoy the food. We appreciate that you felt disappointed and we sincerely apologize for not meeting your expectations. Hopefully, you will allow us the opportunity to make things right by visiting again.

10/10 - 훌륭해요

Scott

2023년 12월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 29일
Hello Scott,Thank you for leaving us this 5/5 rating. We do appreciate it & look forward to welcoming you again.

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting for connecting with your loved one. I got engaged at Cocobay and hope to come back for our honeymoon!
2023년 12월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 9일
Hello Amber,Congratulations on the engagement!!! We definitely hope to welcome you back for the honeymoon.

10/10 - 훌륭해요

Olivia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property with very good staff and all inclusive dining/bar options. Close to the best beaches on the island. Sheer Rocks restaurant was also very good.
2023년 12월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 9일
Hello Olivia,Thank you for leaving us this review. We are glad that you found the property amazing and our staff good. Hopefully we get the opportunity to host you again.

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 10박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 9일
Hello Claire,Thank you for leaving us this 10/10 rating. We do appreciate it.

8/10 - 좋아요

ERIC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 9일
Hello Eric,Thank you for leaving us this 4/5 rating. We do appreciate it.

10/10 - 훌륭해요

Gavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 3일
Hello Gavin,Thank you for giving us a 5/5 rating. We really appreciate it and look forward to hosting you again.

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 1월 2일
Hello Leslie,Thank you for leaving us this 4/5 rating. We do appreciate it.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best all inclusive EVER!
Cocobay resort is the best all inclusive I have ever stayed at. The resort is stunning,food is gourmet and the staff are amazing. No buffets. Everything is fresh and made to Order. 10 out of 10
2023년 12월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2024년 2월 1일
Hello Sandra,Thank you so much for this review. We are so pleased that you had such a great time staying with us and that we are one of the best all inclusive Resort you've stayed at! Kudos to us!Looking forward to hosting you again.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely wonderful Resort. All staff were amazing, especially compared to other Caribbean islands. Food, although daily options were limited, also changed daily and were all very good. Only downside was the resort can be a little petty when it comes to charging for additional things that are typically standard at most other all-inclusive resorts.
2023년 12월에 6박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 27일
Hello Greg,Thank you for leaving us this review. We are happy to know that you had a wonderful stay and we do look forward to hosting you again.

6/10 - 괜찮아요

Victoria

연인과의 여행
Our service was mediocre at best. Requested a few simple items that we saw other guests had, and we were told no to a can of Coke. Some guests had top notch service where others seemed as if they were a bother when just asking for a drink. Food was not great. Rooms were ok. Private pool was too cold to use after spending a few hundred more just to look at it. I enjoyed my banter with a couple of the baristas in the coffee shop and a cool sever named Deeleeka and the bartender Marlon was very nice too. All in all I would not choose Cocobay again in the future.
2023년 12월에 3박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 27일
Hello Victoria, Thank you for sharing candid feedback after your recent stay at Cocobay Resort. We are truly sorry that you left feeling that you did not enjoy the resort experience you anticipated. We appreciate that you felt disappointed and we sincerely apologize for not meeting your expectations. Hopefully, you will allow us the opportunity to make things right by visiting again.

10/10 - 훌륭해요

Erika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 27일
Hello Erika,Thank you for leaving us this 5/5 rating.We appreciate it.

10/10 - 훌륭해요

Leigh 님, Raleigh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this property, the amenities, food, superior staffing who were so professional and friendly. We will be back!
2023년 12월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 25일
Hello Leigh,Thank you for leaving us this review after your recent stay with us. We are pleased that you loved our property, amenities, food & friendly staff. We definitely can't wait to welcome you back.

8/10 - 좋아요

Annette Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay. Staff friendly.
2023년 12월에 5박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 25일
Hello Annette,We appreciate your review.Looking forward to hosting you again soon.

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and relaxing with such a lovely staff! Highly recommend and will return!
2023년 12월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 25일
Hello Debra,Thank you for your recommended review. We are glad you had such a relaxing and quiet time with us. Can't wait to welcome you back!

10/10 - 훌륭해요

Marvin

2023년 12월에 4박 숙박함
답변 제공: Kashiri D. Customer Care 님, 2023년 12월 19일
Hello Marvin,Thank you for your 10/10 rating. We hope to host you again soon.

10/10 - 훌륭해요

Yajun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 19일
Hello Yajun,Thank you for your 5/5 rating. We hope to host you again soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 11월에 4박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 12월 19일
Hello David,Thank you for your 5/5 rating. We hope to host you again soon.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cocobay Resort was a dream come true. Absolutely stunning views - pictures do not do it justice. The staff were EXCEPTIONAL. They were what brought the entire experience to a new level. Derek was our main bartender and he was fantastic. The food was amazing. There was a lot of variety and everything tasted fresh and delicious. I cannot wait to go back to this resort. Best vacation of my life! Thank you Cocobay!
답변 제공: Kashiri D. - Customer Care 님, 2023년 11월 28일
Hello Mary,Thank you for leaving us this wonderful review. We are delighted to know that your stay with us was a dream come true and the best vacation of your life! Kudos to our exceptional staff for making your experience a fantastic one. We are looking forward to welcoming you back!

6/10 - 괜찮아요

Lucy

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Plastic champagne flutes at the bar are a disappointment. Morning coffee order from room very disappointing. Coffee only arrived one morning out of three. Some staff are surly, but others are excellent
2023년 11월에 3박 숙박함
답변 제공: Kashiri D. - Customer Care 님, 2023년 11월 8일
Hello Lucy,Thank you for sharing candid feedback after your recent stay at Cocobay Resort. We are truly sorry that you left feeling that you did not enjoy the resort experience you anticipated. We appreciate that you felt disappointed and we sincerely apologize for not meeting your expectations. Hopefully, you will allow us the opportunity to make things right by visiting again.