허니문 스위트 | 필로우탑 침대, 객실 내 금고, 책상, 노트북 작업 공간

이그제큐티브 스위트 호텔 메트로 밴쿠버 여행 후기

3.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1108개 이용 후기 중 463개" "
평점 8 - 좋아요. 1108개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 1108개 이용 후기 중 162개" "
평점 4 - 별로예요. 1108개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1108개 이용 후기 중 67개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

sungho

2024년 3월에 1박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 3월 22일
Thank you very much for staying with us and we are thrilled to see that you enjoyed your stay.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad hotel
The check-in female staff was so unkind and the worst. The hotel seems to have run out of quality because of the female staff
2023년 11월에 1박 숙박함
답변 제공: Frank 님, 2023년 11월 11일
Junghoon Kim,What was the problem with the lady that checked you in? I see that you got a complimentary early check-in. So please provide more details so that we can follow up on your difficulty. Thank you,

6/10 - 괜찮아요

jaemi

출장 여행
별로예요: 직원 및 서비스
2022년 6월에 1박 숙박함
답변 제공: Frank Scott 님, 2022년 6월 28일
Thank you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Frank Scott 님, 2022년 6월 2일
Thank you for your feedback. We hope you host your next visit.

8/10 - 좋아요

sangyoun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

sangyoun

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Parijat Gupta 님, 2021년 10월 27일
Dear Guest, Many thanks for taking the time to review your experience at Executive Hotel Burnaby. We are glad to learn that you enjoyed your stay at the hotel and our associate were able to help you throughout your stay. We look forward to welcoming you back soon. Kind Regards, Parijat Gupta Marketing Manager

4/10 - 별로예요

JUNGHWAN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 7박 숙박함
답변 제공: Parijat Gupta 님, 2021년 10월 27일
Dear Guest, Thank you for taking time to review us. I understand that you did not have a pleasant experience at our hotel. A little more insight into the review would have helped us resolve issue. It was a pleasure having you with us and we hope to welcome you back soon. Warm Regards, Parijat Gupta Marketing Manager

8/10 - 좋아요

Jae hyun

2021년 9월에 1박 숙박함
답변 제공: Parijat Gupta 님, 2021년 9월 29일
Dear Guest, Many thanks for taking the time to review your experience at Executive Hotel Burnaby. We are glad to learn that you enjoyed your stay at the hotel and our associate were able to help you throughout your stay. We look forward to welcoming you back soon. Kind Regards, Parijat Gupta Marketing Manager

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족합니다
전반적으로 위치.서비스.청결도. 룸상태(특히 베딩)등 아주 만족합니다. 주위에 음식점도 다양하게 있고 주차도 아주 편리합니다. 풀을 이용할시간이 없었는데 자쿠지와 수영장도 괜찮아 보였어요.다음 벤쿠버 여행시에 다시 이용할생각이예요
2021년 9월에 1박 숙박함
답변 제공: Parijat Gupta 님, 2021년 9월 8일
Dear Guest, Thank you for taking time to share your invaluable feedback and appreciation. We are delighted that the team took good care of you and your experience at Executive Suites Burnaby was a memorable one. We hope that your travel plans bring you back to the hotel in the near future. Please take care of yourself and stay safe. Kind regards, Parijat Gupta Marketing Manager

10/10 - 훌륭해요

Yeonhee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
근처에 은행이랑 마트도 있고 스테이션역도 있어서 편리했어요
2021년 6월에 14박 숙박함
답변 제공: Ramy 님, 2021년 7월 31일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Soon hee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Ramy 님, 2021년 7월 18일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Tracey 님, Medicine Hat

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for a wedding and the staff were outstanding. Great location and very nice hotel.
2024년 5월에 4박 숙박함
답변 제공: Frank 님, 2024년 5월 9일
Hello Tracey,We are delighted that you had a very nice visit. Thank you very much for the 5 star review and we look forward to seeing you again.Have a wonderful day.

10/10 - 훌륭해요

Esther

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large, comfortable suite. Excellent value. Good location.
2024년 4월에 3박 숙박함
답변 제공: Frank 님, 2024년 5월 9일
Hello Esther,We are very happy that you had a 5 star visit! Thank you very much for letting us know.Hope to see you again.Have a wonderful day.

10/10 - 훌륭해요

YARIANNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really recommend this hotel
2024년 5월에 3박 숙박함
답변 제공: Frank 님, 2024년 5월 7일
Thank you for the 5 star review! We are overjoyed that you had a comfortable visit and we hope to see you again!Have a wonderful day.

10/10 - 훌륭해요

Christine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were staying at this hotel for a wedding at this location. The staff were terrific. Richard, amazing. The restaurant within was very good with others great restaurants within walking distance.
2024년 5월에 4박 숙박함
답변 제공: Frank 님, 2024년 5월 7일
Hello Christine, Thank you for your 5 star review! We are delighted that you had a terrific stay. We are very happy that you had a good time at the wedding and a nice stay.We hope to see you again!Have a wonderful day, thank you.

10/10 - 훌륭해요

My Le

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Frank went above and beyond to retrieve a forgotten item.
2024년 5월에 1박 숙박함
답변 제공: Frank 님, 2024년 5월 6일
Thank you My Le! We are delighted that you had a nice visit and that you got your item back.Have a wonderful day and hope to see you again soon.

6/10 - 괜찮아요

Diana

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
First off the booking was for a Junior suite and they made a mistake and booked us in a regular room-this was corrected as my son and I were not interested in having to sleep together. -the hot tub was lukewarm and very rough. -the pool was not heated...ugh. -the hot tub looked like it needed a good power wash. Overall it was okay, I think I will just rent two rooms at a cheaper hotel next time.
2024년 5월에 1박 숙박함
답변 제공: Frank 님, 2024년 5월 6일
Hello Diana,I am sorry that there was an error on your booking, but, I am happy that we were able to correct it for you right away.I can assure you that the pool and hot tub are heated but I am sorry that it was not what you were expecting. The hot tub is clean and is power washed on a regular basis (it is drained every Monday and serviced), the reason it has a sand colour on the bottom is because of the non-slip coating that was used when it was put into use for the season.Glad that you were comfortable and that you had a nice visit.Have a wonderful day.

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Frank 님, 2024년 5월 7일
Hello George,Thank you for taking the time to provide us with feedback about your recent stay. We are delighted that you had a nice stay and we hope to see you again!Have an amazing day.

10/10 - 훌륭해요

My Le

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Frank 님, 2024년 5월 6일
Thank you My Le for the 5 star review! We are delighted that you were happy and comfortable during your visit.We are looking forward to seeing you again the next time you are in the area.Have a wonderful day.

8/10 - 좋아요

Karima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wish they would extend check out times, especially if you check in late
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 5월 1일
Hello Karima,We do offer late check out based on availability so certainly check with the Front Desk.We are delighted that you had a nice visit and we hope to see you again, soon.Have a wonderful day.

6/10 - 괜찮아요

Jovencia

가족 여행
I like that the room was clean. The beds were comfy. A bit pricey for an older hotel.
2024년 4월에 2박 숙박함
답변 제공: Frank 님, 2024년 5월 1일
Hello Jovencia, Glad that you were comfortable and that you had a nice visit.We do our best to ensure that the rates we offer provide a good value for our guests but are still in line with the local market.Have a wonderful day.

8/10 - 좋아요

Alanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Im disappointed that there was no me run of the parking fee when I booked through Expedia. It was clean and the kids had fun in the pool. Nice to have a microwave,
2024년 4월에 2박 숙박함
답변 제공: Frank 님, 2024년 5월 1일
Hello Alanna,We do advertise the parking charge on Expedia's web site, so I am sorry if you did not see it.We are very happy that you had a nice stay and that the kids enjoyed the pool. Have a wonderful day and hope to see you again.Thank you.

4/10 - 별로예요

Nazir

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Run down facility, furniture worn out, sink not draining well, Toilet kept running water.
2024년 4월에 3박 숙박함
답변 제공: Frank 님, 2024년 4월 25일
Hello Nazir,We are sorry that we did not exceed your expectations. It is our goal to exceed guest expectations and I am disappointed that we did not in your case.Have a wonderful day.

4/10 - 별로예요

Rahul

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Parking cost was additional but sometime very hard to find an empty space.Spare bed was very uncomfortable. Bathroom door did not lock. Phone in bedroom was not functional. Room service was very good.
2024년 4월에 3박 숙박함
답변 제공: Frank 님, 2024년 4월 25일
Hello Rahul,We are sorry that we did not exceed your expectations. It is our goal to exceed guest expectations and I am disappointed that we did not in your case.Have a wonderful day.

8/10 - 좋아요

Natalie

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Priority is old. Does not really look like pictures. It’s okay for $150 a night but adding $100 for a dog plus parking. Not worth it.
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 24일
Hello Natalie,Thank you for taking the time to provide us with feedback about your recent visit.Sorry that you feel that you did not get a great value during your visit. Thank you for letting us know that you were comfortable and that you had an enjoyable visit.Have a wonderful day.

6/10 - 괜찮아요

Peter

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Abrupt personnel at check in
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 20일
Hello Peter,Thank you for taking the time to provide us with feedback about your recent visit.It looks like you have been with us many times and we always look forward to seeing you.Have a wonderful day.

8/10 - 좋아요

Catherine 님, Coquitlam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 20일
Hello Catherine,We are very happy that you had a comfortable visit and look forward to seeing you again!Have a wonderful day.

8/10 - 좋아요

Hector

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed frame to big for mattress
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 18일
Hello Hector,Thank you for letting us know about your recent visit. We are delighted that you were comfortable and that you had a nice visit.I also am happy to say that we finally got the queen mattresses that we ordered over a year ago! Come back and check us out next time you are back in the area. Have a wonderful day.

10/10 - 훌륭해요

Trong Khoa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel. We will stay there when we come Vancouver
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 18일
Thank you for the 5 star review! We are very happy to know that you were happy and comfortable during your stay. And please come see us again the next time your are in the Lower Mainland.Have a wonderful day.

10/10 - 훌륭해요

Susan

출장 여행
Great place
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 17일
Hello Susan,We are very happy that you had a great stay. It always makes us happy to know that our guests are happy and comfortable.We are looking forward to seeing you again.Have a wonderful day.

10/10 - 훌륭해요

Kabir

Very comfortable stay all around.
2024년 4월에 2박 숙박함
답변 제공: Frank 님, 2024년 4월 17일
Hello Kabir,Thank you for the 5-star review! We are delighted that you were happy and comfortable. We hope to host your next visit.Have a great day.

10/10 - 훌륭해요

Billy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 17일
Hello Billy,Thank you for letting us know that you found us to be a good value. We are very happy that you were comfortable and we hope to see you again!Have a great day.Thank you.

8/10 - 좋아요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonable price
2024년 3월에 2박 숙박함
답변 제공: Frank 님, 2024년 4월 17일
Hello Diana,Thank you for taking the time to let us know about your recent visit. We are very happy that you were comfortable and found us a good value.We are looking forward to seeing you again!Have a great day.

10/10 - 훌륭해요

Deborah 님, Sechelt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed for a work trip. The nearby Staples was a bonus, room service was good, the site is clean and quiet and I had a kitchenette, and very affordable. Will stay again,and recommend.
2024년 3월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 11일
Hello Deborah,Thank you very much for the 5 out of 5 review! We are delighted that you had a great stay. It is always nice to hear from guests that had a comfortable visit.We can't wait to see you again!Have a wonderful day.

8/10 - 좋아요

Cameron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall good stay. The faucet was pretty dated for how pricey the hotel is, and the tub stopper didnt fully fit so it kept draining during my bath. Pretty minor issues though, so not detrimental.
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 10일
Hello Cameron,Thank you for taking the time to let us know about your recent visit and providing feedback on how we can improve. The items you mentioned will be addressed.Thank you again, and hope to see you again soon.Have a wonderful day.

2/10 - 너무 별로예요

Marc

Dissapointed in Expedia and The Executive Hotel for refusal to reschedule my booking and no refund. You have lost a client.
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 10일
Hello Marc,I am sorry that you chose to make a non-cancellable reservation and that you were not able to cancel it. We did allow you to change the dates as a one time courtesy. We hope to see you again.Have a wonderful day.

10/10 - 훌륭해요

Desmond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was decent. no frills but worked!
2024년 4월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 10일
Hello Desmond,Thank you for your 5 out of 5 review! We are delighted that you were comfortable and that you feel you got good value.Hope to see you again next time.Have a great day.

4/10 - 별로예요

Rubina

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Frank 님, 2024년 4월 6일
Hello Rubina,Sorry that we did not exceed your expectations. Was there any issue that you had? I saw a note that said that you were concerned that someone tried to enter your room and we went up together and did a "lock read" to show you that nobody tried to enter your room. Was there anything other than that? You seemed happy when you were checking out. Please provide more details.Thank you.

4/10 - 별로예요

Luciano

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated property, no water bottles in room, no slippers, poor fitness center.
2024년 4월에 2박 숙박함
답변 제공: Frank 님, 2024년 4월 4일
Hello Luciano,We lots of our guests rate the hotel rooms and property very highly. I am sorry that you do not feel the same.As for the concerns that you outlined we do sell bottled water in the lobby level. We have both a beverage and snack machine available for guests. We do not offer slippers and don't advertise that we do. Our fitness area is large, bright and has new equipment. There are multiple treadmills, bicycles and other equipment. I am sorry if these were not sufficient for your workout needs.Have a wonderful day.

4/10 - 별로예요

Aaron

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The pictures of this property are way nicer than the actual rooms. Parts of the rooms have been renovated, however our bathroom was dated and very musty smelling. The common hallways are very dated. We were disappointed in this property and would stay somewhere else in the vicinity next time.
2024년 3월에 2박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 4월 3일
Thank you for staying with us. We are very sorry to hear that you found the pictures to be misleading and of your disappointment. We are currently in the process of updating all room photographs, as furniture and draperies have recently been replaced.

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quality suites for a decent price. Staff were lovely. Worth the upgrade to a 1 bedroom.
2024년 3월에 1박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 4월 3일
Thank you Emma for choosing to stay with us and for your kind words. We appreciate your business and do hope to welcome you back again.

6/10 - 괜찮아요

Sue

연인과의 여행
좋아요: 청결 상태
No availability of coffee or snacks
2024년 3월에 4박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 4월 3일
Thank you for staying with us. Coffee packs & coffee makers are provided in every Guestroom. Coffee is also available in our in-house restaurant 'Acqua' (as well as Breakfast) from 6:30am - 9:30am weekdays. We do also have a snack vending machine in the Lobby. We are sorry to hear that you were unaware of these options and do hope that you will stay with us again.

8/10 - 좋아요

Stéphanie

2024년 3월에 1박 숙박함
답변 제공: Frank 님, 2024년 4월 24일
Merci Stephanie!We are very happy that you were comfortable and that you had a nice visit. Hope to see you again soon.Have a wonderful day.Thank you.

4/10 - 별로예요

Katherine

연인과의 여행
No early check in allowed - not even a call to housekeeping to see if a room might be ready.
2024년 3월에 1박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 4월 1일
Thank you for staying with us Katherine. I am sorry to see and confused by you giving s a 2/5 rating, however. You complain about an early check-in not being allowed, yet you did receive a complimentary early check-in. I can see in our system that you were checked in at 2:30pm with no additional fees, yet our check-in time is 3:00pm. I can also see that free parking was granted, due to you complaining at check-in that you were unaware of a parking fee, even though our 12 nightly parking fee is clearly stated on Expedia.Please call the Hotel, if you wish to make it a bit more clear for us as to why you have given us such a low rating.

8/10 - 좋아요

Douglas 님, Calgary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic but comfortable room. Desk position in relation to TV is awkward.
2024년 3월에 2박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 4월 1일
Thank you for staying with us and we do hope that you will return to stay with us again!

10/10 - 훌륭해요

Shelby

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food in the restaurant was excellent for breakfast and dinner. Rooms were large with extra counter space big fridge and sink. Would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 4월 1일
Thank you so very much Shelby for staying and dining with us! We are so very happy to hear that you enjoyed all aspects of your stay and would stay with us again!

4/10 - 별로예요

Scott

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Frank 님, 2024년 3월 30일
Hello Scott, Thank you for taking the time to provide us with feedback about your recent booking. It is our goal to exceed your expectations and I would like more details please on your 2 star review. The only notes that I see are that you called to cancel your reservation after the free cancellation period had ended. Is that the reason you gave us 2 stars? Please let me know.

2/10 - 너무 별로예요

Chelsea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Frank 님, 2024년 3월 29일
Hello Chelsea,I am sorry that we did not exceed your expectations. I do see that you have been with us in the past and would like to know what issues you had during this stay. Any additional details you can provide would be great.Thank you.

8/10 - 좋아요

Courtney

2024년 3월에 3박 숙박함
답변 제공: Frank 님, 2024년 4월 17일
Hello Courtney,We are delighted that you were comfortable and are very thankful for your review.We hope to see you next time you are back in the area.Have a fantastic day.

10/10 - 훌륭해요

Catherine 님, Coquitlam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Lisa Collyer - Operations Manager 님, 2024년 3월 26일
Thanks so much for choosing to stay with us. We are very happy to see that you enjoyed your stay and do hope that you will stay with us again!