I paid for an upscale room with a kitchen. I was checked into a room with an old, nonsmart TV, and no menu on the phone, so we could not reach the front desk. In the kitchen, I saw two roaches on the counter. The front desk offered to move us to another room. The only difference was a smart TV and roaches in the bathroom and kitchen. We never got clean sheets, literally had to beg for small towels, and sometimes were given only one. When I reported the roaches this time I was told "I'll report it to the manager". Never heard another word.