내부
예약 가능 여부 확인

ITC는 라즈푸타나, 어 럭셔리 콜렉션 호텔, 자이푸르 여행 후기

5 out of 5
ITC는 라즈푸타나, 어 럭셔리 콜렉션 호텔, 자이푸르
Palace Road Rajasthan, Jaipur, Rajasthan

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 572개 이용 후기 중 335개" "
평점 8 - 좋아요. 572개 이용 후기 중 154개" "
평점 6 - 괜찮아요. 572개 이용 후기 중 44개" "
평점 4 - 별로예요. 572개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 572개 이용 후기 중 15개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함
답변 제공: Shekhar V Sawant 님, 2019년 1월 11일
Dear Guest, Greetings from ITC Rajputana, Jaipur. Thank you for your positive rating of our hotel. We look forward to welcoming you back in the future. With warm regards, Shekhar V Sawant General Manager ITC Rajputana- A Luxury Collection Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
서비스와 위치, 조식 등 만족스러웠지만 객실이 낙후되어있습니다.
2018년 10월에 1박 숙박함
답변 제공: Shekhar 님, 2018년 11월 8일
Dear Guest, Greetings from ITC Rajputana, Jaipur. We appreciate the time and effort taken to share your feedback with us.We do place a lot of emphasis to keep our rooms and public spaces in top condition.We will ensure that our rooms are kept and maintained to the highest standards so that such instances are avoided in the future. With warm regards, Shekhar V Sawant General Manager ITC Rajputana - A Luxury Collection Hotel

10/10 - 훌륭해요

hyeonwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족. 청결, 서비스, 음식, BAR 모두 훌륭함.
답변 제공: Rishiraj Singh 님, 2018년 6월 1일
Dear Guest, Greetings from ITC Rajputana - a Luxury Collection Hotel ! Thank You for your wonderful and valuable feedback. It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at ITC Rajputana, always strive to provide our guests a comfortable & luxurious experience. We are delighted to know that you enjoyed your stay with us. Thank you for appreciating the food and hospitality extended in particular. We will sincerely look forward to welcome you back soon! Sincerely. Rishiraj Singh General Manager ITC Rajputana - A Luxury Collection Hotel

8/10 - 좋아요

SC Ahn 님, Gurgaon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
조금은 아쉬움이 남는
체크인하는데 많은 시간이 걸려서 마이너스. 객실을 바꾸는데도 30분을 기다려서 마이너스. 로비층은 고급호텔 답지만, 호텔 위치나 입구는 많은 개선이 필요할 듯. 호텔 내 인도 식당은 서비스가 아주 좋아서 대만족, 호텔 풀과 애들과 함께할 수 있는 당구시설도 좋았어요

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best in town
Definately best in town but located just near bus terminal. sometimes noisy outside. Otherwise, all satisfactory and stay of choice in Jaipur.

10/10 - 훌륭해요

Robbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shruti at front desk is very nice and very accommodating. Made sure we have the best experience in ITC which we did.. Definitely would reccomend ITC Rajputana Jaipur
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Gurudas 님, ISELIN

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Their Heritage rooms are good but adjacent areas are not cleaned properly and not maintained properly. Carpets are dirty and full of moisture
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Rupinder

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was beautiful. Food was great. Service was unbeatable. Only issue was there was no good place to walk outside the resort.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel. We didn't eat at their fine dining restaurant. We thought the food at their other restaurants was good (not great) but the service throughout the hotel was fabulous and the bed was so comfortable.
2024년 2월에 1박 숙박함

8/10 - 좋아요

howie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was outdated with a shower in the tub. I asked the front desk to change and they said they would but never did. In general the staff wasn't bad, but wasn't great either.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Menaka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and Excellent Service
2023년 12월에 2박 숙박함
답변 제공: ITC RAJPUATANA 님, 2024년 1월 3일
Dear Ms. Menaka,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

2/10 - 너무 별로예요

Amit

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not recommended- inadequate staff & not trained
Every single aspect of service was rubbish. From luggage at check-in to the worst part which was F&B. Staff didn’t have a clue about their own ordering process T JAL Mahal where we had breakfast. Half the facilities were shut (it was peak season). I will never return !!
2023년 12월에 3박 숙박함
답변 제공: ITC RAJPUATANA 님, 2024년 1월 3일
Dear Mr. Amit,Namaste!We thank you for taking the time to share your feedback.I am deeply concerned with the feedback and it is disheartening to know that you did not have a pleasant experience during your recent stay.I would like to assure you that I am personally investigating the details and shall address the same in all seriousness it deserves.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Raymond P

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent dining and lounge/bar. Staff was very friendly and professional.
2023년 11월에 3박 숙박함
답변 제공: ITC RAJPUATANA 님, 2024년 1월 3일
Dear Mr. Raymond,Namaste!We thank you for taking the time to share your feedback.Warm regards,Deependra RanaGeneral Manager

6/10 - 괜찮아요

Debbrat

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: ITC RAJPUATANA 님, 2024년 1월 3일
Dear Debbrat,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Lovely communal areas, nice bar, good meal in Jal Mahal. Rooms a little dated. Well located. Unfortunately I Was woken up every morning before 7 by housekeeping staff outside the room talking loudly, ringtones etc.
2023년 10월에 3박 숙박함
답변 제공: ITC RAJPUATANA 님, 2024년 1월 3일
Dear Guest,Namaste!We thank you for taking the time to share your feedback.I am deeply concerned with the feedback and it is disheartening to know that you did not have a pleasant experience during your recent stay.I would like to assure you that I am personally investigating the details and shall address the same in all seriousness it deserves.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

sunita

2023년 10월에 2박 숙박함
답변 제공: ITC RAJPUATANA 님, 2024년 1월 3일
Dear Ms. Sunita,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

6/10 - 괜찮아요

Ajay

가족 여행
location is so-so. Too large with too many weddings taking place
2023년 10월에 2박 숙박함

8/10 - 좋아요

TOMOSHI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we can see a local weddingceremony at this hotel luckily. it was interesting.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel, convenient for the Taj Mahal
Lovely hotel with good facilities and very friendly staff.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Ferruccio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
2023년 10월에 2박 숙박함

8/10 - 좋아요

Anindita

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I have stayed at ITC Maurya and was looking forward to staying at ITC Rajputana but both properties are miles apart in terms of both location and rooms. ITC Rajputana is a very old property and the rooms are average at best. Breakfast was good but they messed up one of our orders for eggs. Aside from this, we took two meals at Jaipur Pavillion and they were good. The staff at the property was very professional and made efforts to make us comfortable.

10/10 - 훌륭해요

Gagandeep

가족 여행
좋아요: 숙박 시설 상태 및 시설
Value for money… great location, clean rooms and excellent breakfast.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rajesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good property
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 25일
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Veeshesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 25일
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

khyati

단체 여행
좋아요: 편의 시설/서비스
Good
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 25일
Dear Guest,Namaste !I wish to appreciate and thank you for the rating and comments shared with us in your review.We look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

2/10 - 너무 별로예요

Akshi

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had my worst experience in this 5 star property. 1. The breakfast was not of good quality. 2. Door of our room and towards balcony was broken. 3. The spa experience could have been better but the spa manager only smiled once we made the payment. 4. Worst of all, they threw my belongings and did not cooperate at all. I called them multiple times, went to reciption to understand what has happened but noone was taking the responsibility for it. 5. The person who was managing the swimming pool area was also rude. 6. Very small rooms. Worst worst experience ever. Highly disappointing. No respect for guests. No facilities. Only the cleaning staff was humble. Unprofessional managers.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 25일
Dear Guest,Warm greetings from ITC Rajputana !I would like to take this opportunity to thank you for choosing to stay at ITC Rajputana and for your feedback.We have made a note of your observations on areas which need improvement and we regret the inconvenience caused to you due to this. I would like to assure you that we are investigating the details and assure you of the necessary corrective actions.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

4/10 - 별로예요

Anjana

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Deependra 님, 2023년 7월 10일
Dear.Ms.Anjana,Namaste and Greetings from ITC Rajputana !We are concerned that you have had occasion to rate us so low. May we request for information on your specific concern so that we are able to address it better.Warm regardsDeependra RanaGeneral Manager

8/10 - 좋아요

Simrit

가족 여행
Good place. Could be cleaner. But good overall.
2023년 6월에 3박 숙박함
답변 제공: Deependra 님, 2023년 7월 10일
Dear Guest,Namaste !Thank you for sharing your feedback with us.I look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Rachita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was great, good food very clean and the best part it's pet friendly...only the bathrooms need to be renovated which I was told that they are being renovated...location is central overall a good place for family holidays
2023년 6월에 2박 숙박함
답변 제공: Deependra Rana 님, 2023년 6월 28일
Dear Ms.Rachita,Greetings from ITC Rajputana !We are grateful for the overall positive comments you have made regarding our hotel and its services. The team and I, look forward to your continued visits and assure you of our best attention at all times.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Asmita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing property and wonderful staff!!
2023년 6월에 1박 숙박함
답변 제공: Deependra Rana 님, 2023년 6월 28일
Dear Ms.Asmita,Greetings from ITC Rajputana !We are grateful for the overall positive comments you have made regarding our hotel and its services. The team and I, look forward to your continued visits and assure you of our best attention at all times.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Pankaj

가족 여행
좋아요: 숙박 시설 상태 및 시설
From check in to check out, the entire stay was amazing with friendly and courteous staff at every point of contact. The dining experience was particularly amazing, the highlight of every day being the vast spread for breakfast, something for every palate and dietary consideration - and if it was available, the staff found a way to make something wonderful to suit our and our kids needs. Very clean, family friendly and centrally located in the heart of Jaipur. Would highly recommend this and any ITC line of hotels.
2023년 6월에 6박 숙박함
답변 제공: Deependra Rana 님, 2023년 6월 15일
Dear Mr.Pankaj,Greetings from ITC Rajputana!It gives us great pleasure to know that overall you had a comfortable stay. The entire team feels encouraged by your kind words of appreciation.We do hope you will have an opportunity to visit Jaipur soon and stay with us on your next visitWe look forward to the pleasure of welcoming you back.Warm regards,Deependra RanaGeneral Manager

6/10 - 괜찮아요

Punit

좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Deependra Rana 님, 2023년 5월 5일
Dear PunitGreetings from ITC Rajputana!Thank you for sparing your valuable time to share your feedback. Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Excellent hotel, with excellent service overall. A point to take into consideration is the speed of service in the breakfast room, cafe and bar. It seems to be a fully respected chain of command for everything. If we needed a glass for a beer or to pour water; we noticed the order was given to another person and then to another one, and 15 minutes later we had the glass. It should be easier. Let alone a coffee or olive oil.
2023년 4월에 3박 숙박함
답변 제공: Deependra Rana 님, 2023년 5월 5일
Dear DanielGreetings from ITC Rajputana!Thank you for sparing your valuable time to share your feedback. Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
March 23
The overall service was great - especially dharmesh at the front was very helpful with the luggage, cars. Good breakfast.
2023년 3월에 1박 숙박함
답변 제공: Deependra Rana 님, 2023년 3월 14일
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.I have shared your appreciation with the team and especially Dharmesh who is truly touched with your kind words of appreciation.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Prashant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel
Amazing stay, just wonderful
2023년 2월에 5박 숙박함
답변 제공: Deependra Rana 님, 2023년 3월 14일
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

APRAMEYAA 님, Ottawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything at this property is luxurious- decor, food, property itself, pool, children friendly. Food was excellent with many options for both vegetarians and non-vegetarians.
2023년 2월에 1박 숙박함
답변 제공: Deependra Rana 님, 2023년 3월 14일
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.The team here would be delighted to see your compliments.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Kalpesh 님, Carlsbad

2023년 1월에 3박 숙박함
답변 제공: Deependra Rana 님, 2023년 3월 14일
Dear Guest,Greetings from ITC Rajputana !Thank you for sharing your experience during your recent stay.We value your patronage and look forward to your continued support.Warm regards,Deependra RanaGeneral Manager

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Rishi Mattu 님, 2022년 12월 27일
Dear Mr.Kristin,Namaste,We appreciate the time taken to write this review.It gives us great pleasure to know that overall you had a pleasant stay. We look forward to the pleasure of welcoming you back.Warm regards,R.MattuGeneral Manager

8/10 - 좋아요

Stephany

2022년 11월에 2박 숙박함
답변 제공: R.Mattu 님, 2022년 12월 5일
Dar Guest,Namaste !Thank you for sharing your feedback.We look forward to welcome you back in the near future.Warm regards,R.MattuGeneral Manager

10/10 - 훌륭해요

Rupinder

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: R.Mattu 님, 2022년 9월 15일
Dear Mr.Rupinder,Namaste !I wish to appreciate and thank you for the rating shared with us in your review.We value your patronage and look forward to the pleasure of welcoming you back. Warm regards,R.MattuGeneral Manager

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함
답변 제공: R.Mattu 님, 2022년 11월 26일
Dear Guest,Namaste !Thank you for sharing your feedback.We look forward to welcome you back in the near future.Warm regards,R.MattuGeneral Manager

4/10 - 별로예요

Gabriel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty and Poor service
This place looks dated and dirty. The rooms feels runned down, and the carpets in the common areas are full of stains. When you walk the corridors you can see the view of an I internal patio and it looks dirty and without maintenance. I decided to stay in this hotel after visit the ITC in Delhi for dinner and it's a lower level of experience by far! The services was very bad!!! Check in was slow and bureaucratic they asked me to feel more forms here than in any other hotel in India. Besides that the staff could not manage to print some documents that I needed for boarding my plane... Just pure incompetence
2022년 7월에 1박 숙박함
답변 제공: R.Mattu 님, 2022년 7월 16일
Dear Guest, Greetings from ITC Rajputana ! Thank you for taking out the time to share your feedback with us. We have made a note of your observations and we regret the inconvenience caused to you due to this. I would like to assure you that we are investigating the details and assure you of the necessary corrective actions. We thank you for your patronage and look forward to welcoming you back soon. Warm regards, R.Mattu General Manager

10/10 - 훌륭해요

Leema

2022년 5월에 1박 숙박함
답변 제공: Rishi Mattu 님, 2022년 5월 27일
Dear Ms.Leema, Namaste ! I am pleased to know that your recent experience was comfortable and memorable in every aspect. Thank You for your positive feedback. We do value your patronage and look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager

8/10 - 좋아요

Rachita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Great hotel and they are pet friendly food is amazing staff helpful and courteous.
2022년 3월에 3박 숙박함
답변 제공: Rishi Mattu 님, 2022년 3월 24일
Dear Ms.Rachita, Greetings from ITC Rajputana, Jaipur ! Thank you for taking the time to share your feedback following your recent stay with us. We are grateful for the overall positive comments you have made regarding our hotel. The team here would be delighed to see your compliments. We look forward to welcoming you back in the future. Warm regards, Rishi Mattu General Manager

2/10 - 너무 별로예요

Vivek

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Experience worth forgetting
Too slow check in, check out was even worse. No invoice provided. Needed too much of follow up for invoice over calls and email. Still unsure of release of credit block. Gym opens at 7.15 am. Room service is too slow. Not worth staying.
2022년 2월에 2박 숙박함
답변 제공: Rishi Mattu 님, 2022년 3월 10일
Dear Mr.Vivek, Namaste ! Thank you for taking the time to share your feedback following your recent stay at the ITC Rajputana. We have made a note of your observations on areas which need improvement and we do regret the inconvenience. It is rather unfortunate that we could not meet your expectations. Please rest assured that I have addressed your feedback with the departments concerned and we are taking corrective action to prevent such recurrences in future. I am sure you will notice a perceptible difference on your next visit to our Hotel. Assuring you of our best attention at all times, Warm regards, Rishi Mattu General Manager

10/10 - 훌륭해요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous Indian architecture in the lobby and well decorated and designed rooms
2022년 2월에 1박 숙박함
답변 제공: Rishi Mattu 님, 2022년 2월 26일
Dear Guest, Namaste ! I wish to appreciate and thank you for the ratings and the comments shared with us in your review. We do value your patronage and we look forward to the pleasure of welcoming you back on your next visit to Jaipur. Warm regards, Rishi Mattu General Manager ITC Rajputana- A Luxury Collection Hotel

4/10 - 별로예요

Ramandeep K

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The linens on the bed were not cleaned . The pillows were the worst. The water in the bathtub did not drain properly. Corridors were very dirty . We did complained to the manager but he did not do anything about it .Except for the morning buffet nothing was good . shame for such a good brand of hotels. Would not recommend this hotel to anyone.
2022년 2월에 3박 숙박함
답변 제공: Rishi Mattu 님, 2022년 2월 16일
Dear Guest, Greetings from ITC Rajputana, Jaipur ! Thank you for taking the time to share your feedback following your recent stay at the ITC Rajputana. The concerns raised by you have been noted and we do regret the inconvenience. Please rest assured that corrective action has been taken and I am sure you will notice a perceptible difference on your next visit to our Hotel and give us an opportunity. We do value your patronage and we look forward to the pleasure of welcoming you back on your next visit to Jaipur. Warm regards, Rishi Mattu General Manager

4/10 - 별로예요

Preeti

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 2월에 2박 숙박함
답변 제공: Rishi Mattu 님, 2022년 5월 28일
Dear Guest, Namaste ! We are concerned that you have had occasion to rate us so low. May we request for information on your specific concern so that we are able to address it better. We will look forward to hearing from you. Warm regards, Rshi Mattu General Manager

10/10 - 훌륭해요

AVINASH 님, Cerritos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Good service and very welcoming staff.
2022년 1월에 1박 숙박함
답변 제공: Rishi Mattu 님, 2022년 1월 12일
Dear Mr. Avinash, Namaste ! I wish to appreciate and thank you for the comments shared with us in your review. It is heartening to note your appreciation about the property, service and associates. We do value your patronage and look forward to the pleasure of welcoming you back soon. Warm regards, Rishi Mattu General Manager