숙박 시설 구내
예약 가능 여부 확인

노바 하이랜즈 호텔 여행 후기

3 out of 5
노바 하이랜즈 호텔
The Square, Jalan Aranda Nova, Brinchang, Pahang

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 331개 이용 후기 중 66개" "
평점 8 - 좋아요. 331개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 331개 이용 후기 중 67개" "
평점 4 - 별로예요. 331개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 331개 이용 후기 중 30개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Mohammad sharill affindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terbaik untuk 6 org. Gumah 3 bilik 2 bilik air.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Roshaniza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

4/10 - 별로예요

Yong Wei

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is
2023년 12월에 2박 숙박함

8/10 - 좋아요

DASON

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There’s smelly on the corridor and the parking is annoying because of every distance to redeem the parking. Overall everything is fine. Thank you
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Foo

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Not as per shown in pics
The unit condition is not too good. Felt that the unit is slightly run-down. However, facilities are still up and running.
View from the unit balcony
Room conditions
Living hall conditions
Additional cost for items required
2023년 8월에 1박 숙박함

8/10 - 좋아요

Man Ling

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bit old building, not enough ventilation
Check in and the room is located in different building Free parking but you have to walk back to main building Room is okay but air is not enough ventilation as they only have one fan in living area, inside room would be bit hot overnight
2023년 7월에 1박 숙박함

8/10 - 좋아요

Elfie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient and walking distance to food stall and restaurant.
2023년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Well kept interior. Very bad maintenance exterior
Upon arrival u will feel it’s an abandoned building. No maintenance on exterior and common area. Only inside the unit is nice and clean. Hollow vibes when walking down the floor to find our units. The top floor is only for viewing or smoking corners. Nice view since it’s at the peak. Good place for big group gathering. Not recommended for family with young kids
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Tet Vui

2022년 5월에 1박 숙박함

4/10 - 별로예요

SENG CHIN

2022년 5월에 1박 숙박함

6/10 - 괜찮아요

In Chen

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room card was deactivated too early at 11:35am causing inconveniences.
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Lee Ying

2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Aimy

2022년 3월에 1박 숙박함
답변 제공: Nova Highlands Hotel 님, 2022년 4월 12일
Dear Valued Customer, Warmest regards from Nova Highlands Hotel! First and foremost, thank you for sharing this review with us. We are truly heartened that you had an overall positive experience in our hotel and had a good time during your stay with us. Last but not least, thank you and we certainly looking forward to welcome you back to Nova Highlands Hotel in near future. Sincerely, The Management

6/10 - 괜찮아요

Aishah

2022년 2월에 2박 숙박함
답변 제공: Nova Highlands Hotel 님, 2022년 4월 12일
"Dear Valued Customer Please accept our sincere apologies to learn that we failed to provide the level of service you expected during your last stay. However, we will try to improve with the respective department concerned and necessary action have been taken. We hope you would accord us another opportunity to welcome you and serve you better on your future visit. Sincerely, The Management

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
Room was spacious and the view is good facing some parts of the mountain. However, the building, room and furnishings feels a bit tired and old. The toilet floor has a slimy feel to it when wet.
2020년 12월에 1박 숙박함

2/10 - 너무 별로예요

nazim

가족 여행
별로예요: 청결 상태, 객실의 편안함
check in late..promise 3pm..i get my room at 6pm++....room so smelly..no towel no mineral water...spoil my family holiday..never consent about covid 19 issue..
2020년 6월에 1박 숙박함

4/10 - 별로예요

lisa

별로예요: 직원 및 서비스
2020년 3월에 3박 숙박함

6/10 - 괜찮아요

Teoh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

8/10 - 좋아요

Lydia 님, Singapore

단체 여행
좋아요: 청결 상태
Large and spacious, but furniture was a little dated.
2019년 12월에 2박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Lydia, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location is superb, with rose park and bee farm just next to this hotel. Hotel staff very helpful, i loss my charger in the restaurant the staff help to search it and returns back to me.
2019년 12월에 2박 숙박함
답변 제공: Manager 님, 2020년 1월 7일
Dear Guest, Thank you choosing our hotel, and glad you have a lovely stay with us. Looking forward to welcome you again to stay with us.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
Fleas on pillow
Fleas on pillow
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 7일
Dear Guest, Thank you for your feedback, and will take serious action on the matter.

4/10 - 별로예요

실제 이용하신 고객

2019년 12월에 2박 숙박함
답변 제공: business Development Manager 님, 2020년 1월 14일
Thank you for your review, Glad that you are happy staying with us.

4/10 - 별로예요

Ahmad Fathil

2019년 12월에 1박 숙박함

6/10 - 괜찮아요

YONG BOON

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hot Water tap not working well, bath half way hot water running out.
2019년 12월에 3박 숙박함
답변 제공: Manager 님, 2020년 1월 7일
Dear Guest, Our hot water required to switch on the button 15 minutes earlier before taking shower.

4/10 - 별로예요

Tan

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shopping mall was OK. The hallway to room quite dirty. The room smell strong on urine. Even the rooms blanket.
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 7일
Thank you for your feedback as i very important for us, serious action will be taken on the matters.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Include breakfast
2019년 12월에 1박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, Thank you for your review, as we are happy that you are choosing us for your trip.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, Thank you for your review.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to access
2019년 12월에 1박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, Thank you for your reviews.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Ok. N all everything ok
2019년 12월에 2박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, Thank you for review, and thanks you for choosing us for your trips.

6/10 - 괜찮아요

Kim

가족 여행
좋아요: 직원 및 서비스
Lacking of housekeeping alertness due to peak season during school holidays & weekend (towels, toiletries, cups). We couldn't enjoy the free wifi services due to different hp devices. Poor management alertness - withdrawal of 4 breakfast coupons. We had been given free upgrade from 2BR suite to 3BR apartment due to overbooked of 2BR suite & we thought of upgrading then we were given 4 breakfast coupons. Disappointedly, later the management noticed that it was their mistake of giving out the breakfast coupons & they called for refunding. We were actually quite disappointed & returned the coupons. Because of this, we had a nice & delicious Indian breakfast @ tanah rata.
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 7일
Thank you for your feedback as i very important for us, serious action will be taken on the matters.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was renting the Two Bedroom Suite (with Mountain view) Positive feedback: ~ Good & polite shutter bus service ~ Convenient, shopping mall just below, after 10pm, you still can get food from 7-eleven or some stall next to the building. Negative feedback: ~ Furniture is old. ~ Floor was dusty. ~ Balcony was terrible dirty. ~ Toilet bowl with someone's pees unflashed. ~ Bed headboard was dirty and a lot of black spot. ~ Advertised as mountain view, but end up facing another building. ~ Renovation whole day until 1030pm. ~ Only 1 bathroom but advertised as 2 bathrooms. ~ In-house phone, trying to reach reception whole day but no one pick up. Not sure it is broken or no one picking up. ~ TV remote was broken or no battery? ~ Dining area without dining table & chairs ~ Ceiling fan, only in living area. ~ Reception was located in another building and no clear direction to it. ~ Noisy during night as too close to road, you can hear the sound from traffic clearly during midnight. ~ Corridor was dirty and a lot of rooms along the corridor was open / under renovation.
2019년 12월에 1박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
No tea spoon, water pressure low, toilet tap lose, toilet bowl water refill can't stop and caused very noisy, hair dryer spoilt, TV no 8TV channel, coffee pack not nice
2019년 11월에 1박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a great hotel for families
2019년 12월에 1박 숙박함
답변 제공: Revenue Manager 님, 2020년 1월 17일
Thank you for your review, looking forward to welcoming you again to stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
room the best
2019년 12월에 1박 숙박함
답변 제공: Revenue Manager 님, 2020년 1월 17일
Thank you for your review, Looking forward for welcoming you again in future.

10/10 - 훌륭해요

Ijaz 님, Shah Alam

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to most places, plenty of food outlets, convenient stores and suitable for families with small kids.
2019년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good location
2019년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Location easygoing
2019년 12월에 1박 숙박함

4/10 - 별로예요

Sarwar 님, KL

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Customer Service is too poor. Front desk never pickup the call when required. Breakfast is really disappointing. Furniture was not cleaned properly. I was able to check in around 4pm after 1.5 hour of wait because room was not ready. Only good thing I’ve found is its surrounded by some of the park (Butterfly park, Strawbery park, O&R garden etc.) in walking distance, couple of food option nearby and kids activity as well.
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 7일
Thank you for your feedback as i very important for us, serious action will be taken on the matters.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
the enviroment
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The food was good. Room was average. The most disappointing thing about this hotel is no way of communicating with the front desk. No one will pickup the call. I have to go all way down to another building to ask for anything. During 3 days of my stay, not a single time they cleaned the room. Cleaning staff doesn't know English and won't obey you when you request for cleaning. Reception staff was saying they have less staff hence unable to manage. I won't recommend this hotel to anyone.
2019년 11월에 3박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

8/10 - 좋아요

Rezeanty 님, Singapore

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I booked the Queen room hotel for 2 nights. Location was good as alot of shops nearby plus it's situated in the same building with a small mall. Lots of local food stalls around. Nearer to the peak of Mount Brinchang with about 30 mins drive up. Sure the rooms need some renovations and repair works but still livable. Enjoyed the cold fogs in the morning and night at the balcony. Receptionists are friendly, helpful and accomodating. Overall, I enjoyed my stay.
2019년 11월에 2박 숙박함
답변 제공: Business Development Manager 님, 2020년 1월 14일
Dear Rezeanty, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

8/10 - 좋아요

NUR IZZATI

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2019년 11월 20일
Thank you for your review, as your review is important for our improvement.

2/10 - 너무 별로예요

Mohd suhairi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Condition hotel very bad, not clean and not ready when we check in..
2019년 10월에 1박 숙박함
답변 제공: Lawrence 님, 2019년 10월 29일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know as your feedback is important to us.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are unique
2019년 9월에 3박 숙박함
답변 제공: Lawrence 님, 2019년 10월 29일
Thank you for your review, as your review is important for our improvement.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Nurul Ain 님, 2019년 10월 30일
Thank You for choosing Nova Highlands Hotel.