외관
예약 가능 여부 확인

프로테아 호텔 바이 메리어트 케이프타운 시 포인트 여행 후기

3 out of 5
프로테아 호텔 바이 메리어트 케이프타운 시 포인트
Arthur's Road, Cape Town, Western Cape

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 235개 이용 후기 중 83개" "
평점 8 - 좋아요. 235개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 235개 이용 후기 중 38개" "
평점 4 - 별로예요. 235개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 235개 이용 후기 중 9개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Susan

좋아요: 편의 시설/서비스
Staff all very helpful and friendly, remembering breakfast tea preferences without being asked. Lots of advice from front of house and doormen about various places of interest. Room clean, set up as single beds as I was lone traveller, but happy to make it into double as my preference. Bathroom clean, fresh towels every day, could improve shower curtain though to glass side instead. (My only complaint) again personal preference. Two minutes to sea front. Restaurant attached very cheerful, staff singing Happy Birthday to guests and occasional burst of line dancing, all good family friendly fun. I would certainly recommend and return.
2024년 3월에 8박 숙박함
답변 제공: PH Seapoint Management Team 님, 2024년 3월 26일
Dear Susan, Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to ensure you had a pleasant stay, from remembering your breakfast tea preferences to providing helpful advice about local attractions. Your feedback about the shower curtain is duly noted, and we'll certainly look into improving that aspect. We're delighted you enjoyed the cheerful atmosphere in our attached restaurant – birthdays are always special occasions, and we're glad we could make them memorable. It's fantastic to know you'd recommend us and consider returning. We can't wait to welcome you back for another wonderful stay!

10/10 - 훌륭해요

Stanley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Lewis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get around
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

CARLOS FREDERICO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
recomendo
excelente hotel por ótimo preço, todos muito gentis.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

A

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Amanuel

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
We recently stayed at this hotel, and we had a mix feeling. On the positive side, the staff and service during breakfast were outstanding. We enjoyed the food and the friendly people working in the kitchen and serving, the likes of Pearl, Maureen, Sami, Kua.. (I forget her full name, but she works in the kitchen). However, on the downside, I must express our disappointment with the room service. Throughout my stay, I consistently encountered issues such as missing towels, shompoo, water bottle... etc. Regrettably, I found myself having to contact the reception almost every day to request room service. I had hoped that these concerns would be resolved promptly after my initial call, but unfortunately, this was not the case. Additionally, I expressed a desire to change room due to my dissatisfaction with the location, but this request was not fulfilled. The high hotel room fee does not align with the level of service provided. While there were positive aspects, the recurring issues with room service and the unmet room change request left a lasting negative impression on my stay.
2023년 12월에 10박 숙박함
답변 제공: PH Seapoint Management Team 님, 2024년 1월 16일
Dear Amanuel, Thank you for taking the time to write about your recent stay with us. Our Operations Manager will be in direct contact with you to address your concerns raised. Kind Regards, PH Seapoint Management Team

10/10 - 훌륭해요

Pia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bra läge. Rent bra personal. Bra frukost. Lite slitet
2023년 12월에 4박 숙박함
답변 제공: Lézel 님, 2023년 12월 29일
Good day,Thank you for taking the time to write a review! We are glad to hear that you had a memorable stay with us! We look forward to having you stay with us again! Kind Regards, The Protea Hotel Seapoint Team

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel that shines like a great diamond
This is a highly polished hotel set in a safe area of Cape Town. The staff do glisten in any light. Without exception they are all friendly and attentive - I know because I saw them interacting with other guests and we all experienced their polished service standards. They are well motivated and it shows. Be there to know that each feels part of the team striving to deliver a warm and friendly experience for their guests.
2023년 11월에 5박 숙박함
답변 제공: Caylene Davies 님, 2023년 12월 18일
Dear Stephen, Thank you for your great review! It is always encouraging to hear positive feedback. Thank you for recognizing our associates - we will definitely share this with the rest of the team as a way of celebrating the great guest experiences delivered. Once again, we appreciate you taking the time to share your feedback.We look forward to welcoming you again soon!Sincerely,Hotel Management

10/10 - 훌륭해요

helen

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good - excellent staff
2023년 11월에 1박 숙박함
답변 제공: Caylene Davies 님, 2023년 12월 18일
Dear Helen, Thank you for an awesome review!We look forward to welcoming you back soon!Kind Regards, Hotel Management

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super séjour
Séjour génial, idéal pour le tourisme ou le travail. Personnel très chaleureux et professionnel, rien à redire ! Difficile de trouver des défauts à cet hotel, peut être la piscine un peu petite par rapport à ce que suggèrent les photos et les mouettes un peu bruyantes au réveil.
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Tolulope

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I couldn’t stay there
I couldn’t stay at the property because it was worse.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only issue was our shower drain randomly gurgled loudly. Everything else was spectacular
2023년 11월에 4박 숙박함

8/10 - 좋아요

Aleksandr

좋아요: 청결 상태
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Misty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms clean and spacious. Staff friendly helpful.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Umaru 님, Teaneck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Misty

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean and comfortable. Staff was very considerate and helpful! The doorman Joel was always looking out for me since I was a single traveler and gave me guidance. Definitely Would stay again.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Donna L

연인과의 여행
좋아요: 청결 상태
After flying for 21 hours we were told the hotel was overbooked and we didn't have a room. Say what??? We had made our reservation 8 plus months in advance, so hard to understand. The good news is we were booked at a sister property, Fire & Ice. Not as nice a location, but we made it work. Lost of day of sightseeing due to having to transfer back to original property. The Front Desk was excellent at arranging our transportation to new property and back again, but change of hotel added unwanted stress to our vacation. The property is older and housekeeping was a little slow in cleaning room. Didn't show up at all on day 1. We had to dump our trash ourselves. The location is excellent, close to 2 grocery stores: Pick N Pay and Checkers. Pick N Pay better value for the money. 1 block from Hop On Hop Off bus stop. Liquor store 1 block away. Several restaurants nearby. 1 block from the beach. Overall, good value for price, but don't expect a fancy room because it is definitely dated.
2023년 5월에 1박 숙박함

4/10 - 별로예요

Ronnie and jenny

별로예요: 청결 상태, 객실의 편안함
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
An excellent stay with good food and extremely helpful members of staff, always welcoming and happy to help.
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Randle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Adina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Adina

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Seung You

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is excellent to us

8/10 - 좋아요

Maria

2022년 9월에 4박 숙박함

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Kenneth

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We've stayed at this property several times in the past 10 years, the STAFF and the SERVICE are EXCELLENT! The hotel though is in disrepair and desperately needs a facelift, and appears to be having one (but they had the same signs up in 2019) and it's gotten ridiculous noisy outside the windows on the street side.
2022년 7월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Phone did NOT work during the entire stay. Their notice said they would fix it the same day. They did not. I was disappointed
2022년 4월에 7박 숙박함
답변 제공: guestrelations 님, 2022년 6월 10일
Dear valued guest, Thank you for taking the time to share your feedback with us. We do sincerely apologies for the inconvenience during your stay, and we are pleased to advise that all technical issues regarding the telephone liens has been rectified. We hope to welcome you back soonest. Kind regards

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

4/10 - 별로예요

Kenneth

별로예요: 숙박 시설 상태 및 시설
2022년 3월에 4박 숙박함

8/10 - 좋아요

Farnosh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eine wirklich gute Unterkunft, welchen ich immer wieder empfehlen kann. Das Personal ist insbesondere der Keyfactor hier! Unglaublich herzlich und hilfsbereit! Das Protea sieht im Eingangsbereich wunderschön aus. Die Standardzimmer verlieren jedoch dann an Zauber. Trotzdem sind diese sehr schön sauber und gepflegt gehalten. Die Poolarea ist eigentlich ein extra Plus. Jedoch wurde da nur halbherzig investiert. Es wirkt nicht einladend. Was aber wirklich mega ist, ist die direkte Lage an der Seapoint Promenade!! Einfach mega!
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Alexander

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager Gideon Claassen went beyond. Excellent service. He was helpful and made my stay enjoyable. Would recommend Protea Hotel Sea Point, Cape Town.
2022년 2월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 5박 숙박함

10/10 - 훌륭해요

Fabrice

2022년 1월에 4박 숙박함

10/10 - 훌륭해요

DR VG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 4박 숙박함

10/10 - 훌륭해요

JR

2021년 11월에 5박 숙박함

10/10 - 훌륭해요

THOKO Esther Jessie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trip was for my mom she enjoyed herself.
2021년 12월에 2박 숙박함

8/10 - 좋아요

Stan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2021년 9월에 1박 숙박함

8/10 - 좋아요

Natanya

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Lovely place that needs more TLC
Our stay was very pleasant and place is very central to all amenities. I do believe that the room should have been vacuumed daily and that all surfaces wiped, especially during this COVID pandemic.
2020년 12월에 8박 숙박함

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a great stay at the Protea Sea Point. The only issue was the sliding door onto our balcony which needed maintenance as it was very difficult to open. Overall the stay was very nice.
2020년 12월에 4박 숙박함

6/10 - 괜찮아요

Sean

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended.
Overall the property is tired and the service is mediocre at best. I’m sure you could find better,
2020년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't think paying hotel guests should pay for parking!
2020년 12월에 3박 숙박함

6/10 - 괜찮아요

Hilton

2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff
The staff are amazing at the hotel. Very helpful, generous in giving direction and going out of their way to make our travels easier with our 2 year old. The shower had an issue with the drain, which did take some time to resolve. Hopefully it is resolved for our next stay. We will be back. Great location BTW. Thanks, du Preez Family
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

LeeAnn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함

8/10 - 좋아요

HMaxwell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a nice hotel in a great location. I only had one issue with the window shade not closing properly allowing a lot of light to pass through in the AM. I also believe breakfast should have been included. Otherwise the hotel was fine.
2020년 1월에 3박 숙박함
답변 제공: Chesna Mannel 님, 2020년 1월 29일
Dear Maxwell We are delighted to have been your chosen hotel during your recent stay in Cape Town. Thank you for your feedback and bringing to our attention the issue you experienced the window shade. We sincerely apologise for the inconvenience caused. I have shared your feedback with the appropiate hotel team to ensure the necessary guidelines are put in place to prevent these issues from occuring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cape Town.

8/10 - 좋아요

Merle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

Gareth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs up for Seapoint
Nice hotel in a good area. Have stayed in better ,but this was good value for money, with good eating facilities nearby. The bar near reception could have been better, limited with drinks and service.
2019년 12월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 6박 숙박함