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리조트 월드 아와나 여행 후기

4.5 out of 5
리조트 월드 아와나
Km13, Genting Highlands, Genting Highlands, Pahang

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 851개 이용 후기 중 153개" "
평점 8 - 좋아요. 851개 이용 후기 중 342개" "
평점 6 - 괜찮아요. 851개 이용 후기 중 228개" "
평점 4 - 별로예요. 851개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 851개 이용 후기 중 54개" "

7.0/10

청결 상태

7.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

jian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원분들과 깔끔한 숙소~훌륭한 음식~모든게 만족스러웠습니다~다음에 또 가고 싶어요
2023년 6월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 7월 19일
Dear Jian,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean and noisy
My room was dirty. There were several hairs on the bed and in the bathroom. There were some construction sites, so it was noisy and not comfortable.
2022년 9월에 2박 숙박함
답변 제공: Social Care Team 님, 2022년 10월 19일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 - 훌륭해요

taesung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족이 머물기 좋음
좋은 공기와 날씨, 순박하고 친절한 직원, 실용적 가격, 무던한 골프코스, 물이깨끗한 수영장이었습니다..
2020년 2월에 3박 숙박함
답변 제공: Social Care Team 님, 2020년 2월 25일
Dear Taesung, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWA Social Care Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
골프프로모션이 있다고했는데 안내사항이 부실함 골프클럽은 호갱으로 치부합니다 시설이 낡고 방치된상태로 면면을 유지하려만한듯합니다
2019년 8월에 6박 숙박함

6/10 - 괜찮아요

SEONG EUN

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
겐팅 고산의 시원한 날씨와 고급 스러움에 비하면...시설이 오래 되었고...손님이 별로 없어...방엔선 냄새가....시설이 아가운 생각이 드네요 주변 경치와 시원함은 최고...
2019년 1월에 1박 숙박함

8/10 - 좋아요

Jun

좋아요: 객실의 편안함
정통 골프 리조트
오래된 곳 임에도 불구하고 잘 관리되고어 쉬는 데는 괜찮았음. 셔틀버스를 활용하면 산 정상의 테마파크나 카지노 이용하는데 불편함 없음. 골프중심의 리조트여서 넓고 쾌적함. 시설이 낡은 것은 감안하여야 할 듯.
2018년 12월에 1박 숙박함

10/10 - 훌륭해요

Young tae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Seong Yong 님, 대구

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
휴양과 휴식으로 좋은 호텔
츨장으로 2박을 보냈습니다. 호텔의 규모는 아주 크며, 수영장과 발마사지샵, 식당 등을 보유하고 있습니다. 늦은 시간에 체크인을 했지만, 무리없이 체크인을 할 수 있었고, 체크인 시간도 빠르고 좋았습니다. 다만, 4개의 객실을 사용했습니다만, 2개의 객실이 키가 둘쨌날 작동불능임을 볼 때 시설의 노후화가 하드웨어뿐만 아니라 소프트웨어까지도 노후화 되어ㅆ음을 짐작케 합니다. 말레이시아 호텔을 많이 이용해 보진않았으나 제가 묵은 대부분의 호텔이 필리핀의 동급과 비교해 볼 때 음식이 좋지 않았었는데 이곳도 그냥 그저 그렇습니다. (그렇다고 특별히 나쁜 부분은 없습니다..아주 맛이 있지 않다는 얘기입니다.) 산 정상까지 무료셔틀버스를 매 시간별로 운영하고 있어 편리했고, 케이블카를 타기에도 용이했습니다. 간혹 보이는 한글로 보아 한국 사람들이 많이 이용하는 것으로 보여집니다. 이틀을 숙박하며 2팀의 한국팀을 볼 수 있었습니다.

10/10 - 훌륭해요

황소 님, SEOUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친근감:한국사람이 많아서 객지라는 느낌이 적었읍니다.
직원들이 친절하였고 요구사항을 즉각적으로 처리하여 주는 것이 매우 마음에 들었습니다. 더욱이 훈련직원(TRAINEE)의 자격으로 열심히 일하는 직원의 태도가 아주 좋았습니다.

8/10 - 좋아요

jihyun 님, 서울

쾌적한 숙소
조용하면서 편안한 장소였습니다.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
나쁘진 않음
전체적으로 전성기 지난 호텔 특유의 낡음이 있으나 룸안은 리노베이션+큰 침대로 인해 나름 편안함. 하지만 화장실등이 낡은 티가 난다.

6/10 - 괜찮아요

monte 님, 서울 강남

좋아요: 청결 상태
별로예요: 직원 및 서비스
골프치기에 편리성이있지만 아침 식사는 너무말레이식 이라 다소 불편했음
저렴한 가격이라 느껴 졌지만 호텔 패캐지 골프가 안내가 되지않아 비용을 좀더 지불 했던점 이 아쉬웠다 겐팅 하이랜드 셔틀이있어 이동이 용이하였고 공기 맑고 기온도 적당해 노인들 휴양지로 각광 받는거 같다

8/10 - 좋아요

쿠반 님, 쿠알라룸푸르

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
값에 비해 편안하고 편리한 호텔
어와는 값에 비해 매우 편리하고 좋은 호텔입니다. 비교적 시설도 깨끗하고 서비스도 좋습니다. 단지 제공되는 아침식사는 별로입니다.

6/10 - 괜찮아요

Peter Chung 님, Korea

Reasonable Priced Hotel
Hotel is quite old so that I didn't expect too much. I think price is reasonable comparing to facility condition. Breakfast was a weak point of this hotel must be improved. Queen size double bed was good for family traveller.

8/10 - 좋아요

ko 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
Nice place to stay during hot season. Cool. And it was very convenient to go to getting high land by shuttle bus.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay. Loved the bed and pillows
We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
2023년 9월에 3박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 - 좋아요

Chuan Thiam

2023년 2월에 3박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

Lili

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and warm service
There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
2023년 6월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 7월 19일
Dear Lili,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Expensive. But the room quality is not there
2023년 6월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 7월 19일
Dear Michelle,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 - 훌륭해요

Nio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 5월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 7월 19일
Dear Nio,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 - 너무 별로예요

Peter

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
2023년 4월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 - 좋아요

KIM FONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
2023년 4월에 3박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

MING YU

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy for stay for night
Good and clean room for stay for one night, shutter provide from hotel to cable car terminal and outlet mall is good and efficient, but if can increase frequency of shuttle and required to ensure for hotel customer take a ride is better.
2023년 4월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 - 좋아요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

Mohd Zulfikre

2023년 3월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the money
For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
2023년 1월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

2/10 - 너무 별로예요

Andrea Tsu Tsu

2023년 1월에 3박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 - 좋아요

MOHD SHAHRIN BIN

2023년 1월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 - 좋아요

Alvin

2023년 1월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Good place for a few nights
Comfortable beds and good shower, but overall the public areas and hallways looked dated. Also there was a rediculously loud pool party till midnight.
2023년 1월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 - 좋아요

Jesslin

2022년 12월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 - 좋아요

Abhijeet 님, Singapore

가족 여행
좋아요: 청결 상태
Staff & Service should be better
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 - 좋아요

Kate

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 - 괜찮아요

Devaprasad

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Weather was a pleasant surprise.
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 - 좋아요

Fumito

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

rabhi

2023년 1월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

ALAN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property has been upgraded and the food and service is excellent. Keep it up!!
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 - 괜찮아요

Jenny

단체 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Poor Maintenance
The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
2022년 12월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

NAZIMA BINTE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 - 좋아요

Senen

답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 - 좋아요

mandee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 - 괜찮아요

Yen Ting

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The housekeeping of the room not properly done, lots of ants on the table and when asked for makeup room they only made the bed but not clean up the room. The variety of the breakfast limited, which is not worth the money
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

2/10 - 너무 별로예요

Eileen

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor experience at Awana
Room wasn’t ready till after 5.30pm n had issues with no heated shower. Was promised 25th floor by Assistant front desk Manager Ms Kay but was given 19th floor instead. There’s only 1 free mini shuttle bus to outlet mall which runs every hour but all guests needed transfer which made the wait unbearable. Hotel does not provide bag storage service after checking out of hotel which is frustrating when u needed to get something at the mall quickly before leaving the hotel totally which is really unacceptable.
2022년 11월에 3박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 - 좋아요

kai see

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
2022년 11월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

VEERA KUMAR RAMAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

mohd hakem

2022년 10월에 1박 숙박함
답변 제공: Social Care Team 님, 2023년 11월 23일
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 - 훌륭해요

Suhailan

2022년 10월에 1박 숙박함
답변 제공: Social Care Team 님, 2022년 10월 19일
Dear Suhailan,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 - 훌륭해요

KISHORE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel awana to highlands bus is small and cant accommodate if many people around. Its a drawback. Less frequent service and lesser capacity vehicle
2022년 8월에 1박 숙박함
답변 제공: Social Care Team 님, 2022년 10월 19일
Dear Kishore,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 - 훌륭해요

Harpreet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay
2022년 9월에 1박 숙박함
답변 제공: Social Care Team 님, 2022년 10월 19일
Dear Harpreet,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 - 훌륭해요

Ellina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old hotel but have refurbish the amenities and furnitures since then so it is now really aesthetically pleasing. I love that they have the shuttle services to GPO/cable cars. Soo much love for this.
2022년 8월에 1박 숙박함
답변 제공: Social Care Team 님, 2022년 8월 23일
Dear Ellina,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team