Dear Micheal We actually refunded and advised accordingly as per the correspondence we explained that we had to wait for the transaction to be processed by Expedia and that until then it would be out of our hands as they retain their booking fee automatically. If you cancelled the reservation via expedia as advised it would have probably been expedited. We have refunded and send the proof of payment, and it's a pity that your impression was so negative but as a farm style establishment with dam water as supply for our pool there is that much we can do to get it to sparkle daily. Hope you had a great stay in the Cape.

Dear Anonymous It is truly a pity that you did not report the lack of hot water, then we could have rectified the problem. We whee over capacity this season and when all the geysers are at work this can happen but it's mostly a timing issue and could have been resolved if we where made aware of it. The filtered tap water is available in the rooms as it's adequate for consumption and the bottled water is available for sale from the honesty bar. We are trying to cut down on single use plastic and prefer the local water supply for the rooms water offering. With regards to the kitchen we are a small establishment and cannot employ staff to clean the kistchen after guests have braaied and used the facility after 21h00 in the evening, which most often is the case. We try to stack away the dishes as best possible and as you can imagine when three families braai and have dinner there is a lot of dishes and clenaing to be done that time of the evening. All the rooms have tea and coffee facilities therefore most guest can help themselves to these during the evening and early morning and by breakfast all is cleared for the next day. The family interaction of being able to prepare meals and serve themselves is part of our offering and most of the guests are accommodating as far as that is concerned. We apologies if this was unacceptable for your standards. Thank you for your constructive feedback and we will most certainly make work of improving upon our service and product standard. Have a blessed 2019 !

Dear Charl Thank you for taking the time to give us such an excellent rating! We look forward to hosting you here in the beautiful Breede Valley again in the not so distant future!

We will relay it to Expedia