We are so pleased, KYOUNGMI, to read your comments and receive your good score. It is so rewarding and motivating to all of us at Lone Pine, The Boutique Hotel by the Beach to hear from our happy guests as at time we doubt reading other feedback but you corrected and reassured us , thank you very much. I apologise if we mistakenly taken you for a different nationality , sincere apologies! Yes all guests are required to deposit RM100 per room per night to enable them to spend through the hotel by jut signing their bills to the room as a convenience. Have an outstanding time ahead. Most sincerely, Francois

Your fantastic score, SeonJoo, could not arrive at a much better time. It is honestly so so rewarding to all of us at Lone Pine Hotel when our happy guests do place a positive score even so it would be expected we provide memorable time to all our guests; yes, at time we do feel pretty bad and down reading some other negative feedbacks which generally do not give us a chance to correct while in hotel; we are not perfect but we will always try our best to achieve our aim to provide the best we can to all our guests. THANK YOU SO SO MUCH, Seon Joo, it is again and honestly a fantastic boost of moral. Have an outstanding and real awesome time ahead and see you soon back with us for more. Most sincerely, Francois

Thank you so much for your high score and glad to believe you had a memorable time with us at Lone Pine. Your great score is a hug boost of moral to all of us at the hotel to work harder in serving all our guests better day after day. See you soon back in Penang and have a wonderful time ahead. Sincerely Francois

Dear Gayoun, thank you for staying with us and we are glad that you had a wonderful time here. Please come back again soon!

Dear Yeonee, thank you for staying with us and we look forward to serving you again soon!

Dear Sue, thank you for staying with us. We are glad that you had an enjoyable stay here. We look forward to serving you again soon.

Dear Jaewon, thank you for staying with us and we are glad that you had a great time here. Please come back again soon!

Hello Suraiza,Thank you so much for the perfect score and your confidence in us..! This means a lot to us. We look forward to welcome you back soon and wishing you an awesome time ahead.With best regards,Gulab

Dear Muhammad Izham,Thank you so much for taking the time to share your wonderful feedback about your 3-night stay at our resort. We are absolutely delighted to hear that you had the best of times during your visit.We look forward to welcoming you back for another enjoyable stay in the near future.Once again, thank you for choosing our resort and we can't wait to have the pleasure of serving you again.With best regards,Gulab

Dear Yeoh Lee,Thank you for staying with us and for the lovely review. We are glad you enjoyed your stay and hope for a chance to welcome you back.Best wishes,Yega and the Lone Pine Team

Dear Swee, Your very generous score is not only music to our ears but also a fantastic boost of moral to all of us here at Lone Pine, The Boutique Hotel by The Beach. You . sincerely, don't realised how important it is for the Team to receive such great feedback really what a motivation!! I am so delighted that you experience positively our property even after reading some unpleasant feedbacks, it is really a major reward to all of us at the hotel and reassurance that we are not as bad as some may say, thank you so so much! We will keep trying harder to please all our guests. Thank you, thank you, thank you!! We all look forward to welcome you back soon for more memorable time and experiences with us. Have an amazing and awesome time ahead till we meet again in Lone Pine and stay safe. Most sincerely, Francois

Thank you very much, Devan, for sharing with us and you can be rest assured that we are working on all the issues highlighted to ensure that all our guests have a more enjoyable time with us. I sincerely apologise once again! We look forward to welcome you back and prove to you it was only an accident and not the norm of our hotel. Do contact us directly and we will do our best. Most sincerely, Francois

It is so nice of you, Zatul, to provide us with such a good score and comments, what a wonderful recomfort to all of us at Lone Pine, The Boutique Hotel by The Beach. It come really as a fantastic boost of moral to all of us and a great encouragement to keep working harder to assure that all our guests receive only the best from all of us. Reading other feedbacks, at time, we lose motivation but your great reassurance is a wonderful boost of moral to all of us, thank you so much and very pleased to know you like our rooms! We will keep trying harder even so we know we may not be able to please all but we will keep trying , just to assure we succeed more everyday in making more of our guests happy! See you back soon and in mean time have an awesome time ahead and stay safe. Most sincerely, Francois