I have waited to respond to this review to ensure that Expedia has properly issued you your refund. Madame, you paid EXPEDIA, NOT me. I NEVER charged you anything. Let me start by saying the experience with you was equally as horrible for us. Never have we had such an ill-prepared, inexperienced traveling couple in 10+ years. I feel the most appropriate response to your review is to say that you are the perfect example of why sites such as Expedia and Booking.com, while wonderful for many, do a disservice to many travelers and especially small hotel owners. You and your daughter clearly did not research the area you were traveling to nor did you take the time to read the any of lengthy and informative information I provided you via Expedia about our area, traveling to us and general policies that are in place to ensure safe and happy travels to us. I even called you. Your daughters reaction to our setting was so dramatic and violent, (remember she locked herself in your rental vehicle and was uncontrollably shaking and screaming) andwas so unsettling that we could not allow you access to the rancho where other guests were finishing up a lovely dinner under the stars. This town has less than 200 residents, if someone is lost (which rarely happens /people read the information I send to them) any neighbor would personally show you the way. And, if you were wandering around for 2.45 hours, why didn’t you stop at LOCOSCOCOS, the ONLY place on the beach to eat and drink where my husband Henner, the owner was waiting for you as he does for all guests. Greetings are always warm and our cabinas are checked daily. Yes, we do get the occasional spider/Geico/scorpion but they are rarely seen and never a nuisance. How sad that someone left Cristal Azul with a bad experience; this is a place where friendships are made & memories created!