Hi Stephen, we appreciate your review and apologise for any inconvenience your stay may have caused. We hope to welcome you back at another time.

Hi Jodie, Thank you for taking the time to rate us. We love to have you back!

Hi Prue, We appreciate your review and apologise for the disappointment and inconvenience. Additional cups and utensils can be made available upon request. We encourage our guests to report issues during their stay to be able to correct them. Our property has contactless reception. However, you can always contact the reservations team via phone or chat for assistance. We hope to welcome you back at another time.

Hi Tim, We are sad about your negative experience. We encourage our guests to contact us immediately for assistance at the property. We could have sent someone out for help. We share your review with the appropriate team.

Hi Amoe, We apologize for not meeting your expectations but appreciate you taking the time to leave a review. Your feedback has been relayed to our team. We hope to welcome you back at another time.

Hi Rob, We appreciate your review and apologise for the disappointment and inconvenience. We encourage our guests to report issues during their stay to be able to correct them. Rest assured we will look into this. We hope to welcome you back at another time.

Hi Charmaine, Thank you for the feedback. We need to know how we can serve you better. Rest assured that your comments have been shared with the team. We hope to welcome you back at another time.

Hi Caine, we wish your experience could have been better. We hope to welcome you back at another time.

Thank you for your excellent rating, Alison. Until next time!

Thank you for your high star rating, Huyi. We appreciate it!

Hi Timothy, We are truly sorry to hear about the issues you experienced with us. This is never the kind of service we want to offer anyone and understand your disappointment. We have notified the cleaners of your feedback to ensure cleaning standards are kept. Rest assured this will be handled. We are sorry again for the inconvenience. We hope to welcome you back at another time.

We are grateful for your rating, Donggun! We can't wait to have you back!

Hi Sian, We are sad about your negative experience. It's never the kind of service we want to offer anyone. We understand your frustration and disappointment. We encourage our guests to contact us immediately for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. We have notified the cleaners of your feedback for awareness and improvement. We hope to welcome you back at another time.

Hi Johannes van, We apologize for not meeting your expectations but appreciate you taking the time to leave a review and for reporting the issue during your stay. The maintenance team was notified to check on the switch. We hope to welcome you back at another time.

Hi Dawne, We sincerely apologise for your negative experience. It's never the kind of service we want to offer you or anyone else. We completely understand your disappointment. The housekeeping team has been alerted to your case and has inspected the room. It also shows that a refund was successfully processed for your reservation. We hope we can welcome you back at another time.

Hi Navjot, We are sad about your negative experience and apologise for the inconvenience. It's never the kind of service we want to offer you or anyone else. We encourage our guests to contact us for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we're on top of this with our housekeeping team working on improving the rooms for future stays. We hope we can welcome you back again at another time.

Hi Morgan, Thank you for rating us and for sharing your thoughts on your stay. We encourage our guests to contact us for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. However, rest assured that we're on top of this with our housekeeping and maintenance teams working on improving the rooms for future stays. We hope we can welcome you back again at another time.

Hi Brian, We apologise for the disappointment and inconvenience. We encourage our guests to contact us for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we're on top of this with our housekeeping team working on improving the rooms for future stays and we will share your remarks with the management. We hope we can welcome you back again at another time.

Hi Corrine, Thank you for sharing your thoughts. We sincerely apologise for the inconvenience and disappointment. It's never the kind of service we want to offer you or anyone else. Our property has contactless reception. However, you may always direct all your concerns by reaching us either through the phone or chat. Our Central Reservations Team is available 24/7 for your assistance. We could have sent someone out for assistance. Rest assured that we are on top of this and we working on improving the service for future stays. We hope we can welcome you back again at another time.

Hi Daniel, We appreciate your rating. We are truly sorry for any inconvenience your stay may have caused. We hope to welcome you back again at another time.

Hi Narges,Thank you for your review. Our sincere apologies for the cleanliness issues you encountered during your stay with us. It's never the kind of service we want to offer you or anyone else. This was unacceptable service on our part, and we understand your disappointment. Rest assured that we take your feedback seriously, and we have already taken immediate steps to address the concerns you've raised. A refund was successfully processed to compensate for your negative experience. We hope to welcome you back again at another time.

Hi Susan,We appreciate the time you took to share your experience. Your feedback is important to us to improve satisfaction. We hope we can welcome you back again at another time.

Thank you for the excellent rating, Patricia. It has been a pleasure hosting you. Until next time!

Hi Ken, Thank you for choosing to stay with us and for sharing your thoughts. We hope to welcome you back again at another time.

We are sorry to hear about your experience, David. It is never good to receive feedback like this as we aim to make your stay as comfortable as possible. We apologise for the inconvenience. We encourage our guests to contact us if something's broken and faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. We will coordinate your feedback with the housekeeping team for necessary action. We hope we can welcome you back again at another time.

We appreciate your rating, Anthony. We hope we can welcome you back again at another time.

Hi Jen, thank you for sharing your feedback. We sincerely apologise for the inconvenience. We encourage our guests to contact us if something's faulty or broken at the property, especially if it is not cleaned to your satisfaction upon arrival. We could have sent someone out for assistance. We will coordinate your remarks with the housekeeping team. We hope for another chance to serve you better in the future.

Hi Allen, we appreciate your rating and apologise for any inconvenience your stay caused you. We hope to serve you better in the future.

Thank you for giving us a good star rating, Ann! It means a lot. We can't wait to have you back!

Hi Daniel, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We will make sure to share it with the team for improvement. We hope for another chance to serve you better in the future.

Hi Mary, we appreciate your review and apologise for the inconvenience. Please be assured that it's never the kind of service we want to offer you or anyone. We encourage our guests to contact us if something's faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. We are on top of this and have shared your remarks with the housekeeping team for action. We hope to serve you better in the future.

Wow! Thank you for the excellent rating, Emma. It means a lot. We are excited for your return!

Hi Annika, we appreciate your review and sincerely apologise for the inconvenience. This is never the kind of service we want to offer you or any of our guests. Rest assured that it has been reported for a fix. We hope to serve you better in the future.

Thank you for your excellent rating, Madeleine. It means a lot. We love to have you back!

Hi Jodie, thank you for taking the time to share your feedback. We are sorry to hear your experience wasn’t great. We encourage our guests to contact us if something's not right at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we are on top of this. We will coordinate your review with the appropriate team. We hope for another chance to serve you better in the future.

Hi Stephen, thank you for giving us a good star rating. We appreciate it. We love to have you back!

Thank you for taking the time to rate us, Kenneth. It means a lot!

Hi Larry, we wish your experience could have been better, but we appreciate you sharing your feedback. We apologise for any inconvenience that you may have experienced. We hope to have you back!

Hi Craig, we are sad about your negative experience, Craig. We always want to make your stay as comfortable as possible and we apologise that it's not what you've experienced. We will coordinate your feedback with the appropriate and we hope to serve you better in the future.

We appreciate your feedback, Caroline. This helps us know how we are doing and what to improve. Your remarks will be shared with the team. We love to have you back soon.

Hi Troy, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.

Hi Helen, Thank you for leaving a review, even if your experience wasn’t great. We sincerely apologise for the inconvenience. Toasters are not allowed in Newcastle Beach Hotel. Rest assured that this is just an isolated case. We are on top of this and we will investigate what happened to avoid it from happening again. We hope for another chance to serve you better in the future.

Thank you for sharing your thoughts on your stay, David. This helps us know how we are doing. We will share your feedback with the appropriate team. We hope to serve you better in the future.

Hi David, thank you for your rating. We value your feedback as we continuously seek ways to increase customer satisfaction. We will share it with management. We hope to have you back soon.