야외 수영장, 수영장 파라솔

마크 푸에르토 마리나 베날마데나 여행 후기

4 out of 5
마크 푸에르토 마리나 베날마데나
Avenida del Puerto Deportivo, s/n, Benalmádena, Malaga

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 778개 이용 후기 중 378개" "
평점 8 - 좋아요. 778개 이용 후기 중 333개" "
평점 6 - 괜찮아요. 778개 이용 후기 중 60개" "
평점 4 - 별로예요. 778개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 778개 이용 후기 중 4개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Angelika

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and peaceful stay. Nice and helpful staff with the included dinners have a dufferent theme every night. Note that the beds are hard.
2024년 4월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 4월 21일
Dear Angelika,Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed a nice and peaceful stay at our hotel and that you found our staff helpful.We appreciate your feedback regarding the themed dinners and are pleased to know that you enjoyed the variety. However, we apologize if you found the beds to be too hard. Your comfort is important to us, and we will take your feedback into consideration to improve our guests' overall experience.We hope to welcome you back for another pleasant stay in the future.Best regards,

8/10 - 좋아요

Barry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No usb port in room. Coffee machines not refilled quickly enough
2024년 4월에 2박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 4월 21일
Dear Barry,Thank you for sharing your feedback with us. We appreciate your positive review and are glad to hear that you enjoyed your stay overall.Please know that your comments have been noted, and we will work to address these issues promptly.In the future, if you encounter any concerns during your stay, please do not hesitate to contact our 24-hour reception, and we will do our best to resolve them as quickly as possible.We hope to have the opportunity to welcome you back for an even better experience.Best regards,

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 4월 21일
Thank you for your review and rating Charles!We look forward to your return.Best regards,

8/10 - 좋아요

Peter Lennart 님, Örebro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We have stayed here every spring since 2019 and like the location but the accommodation is not the most state-of-the-art and feels a little dated compared to some other hotels and we know it (but why bathtub?) but we still like it. Little surprising is that the standard in the restaurant has become mediocre this year compared to previously superb. The food is still good, but in previous years, for example, there has been more fish as a choice. The feeling is that the alternatives are a lot of pork dishes
2024년 3월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 4월 21일
Dear Mr. Lennart,Thank you for your continued loyalty and for sharing your feedback with us. We appreciate your kind words about our location. Regarding the accommodation, we understand your concerns and are continuously exploring ways to enhance and modernize our facilities while preserving certain traditional aspects.We apologize for any disappointment regarding the standard of the restaurant this year. Rest assured, your feedback has been noted, and we will review our menu options to ensure a wider variety.Thank you once again for your valuable feedback, and we look forward to welcoming you back on your next visit.Best regards,

10/10 - 훌륭해요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 4월 1일
Thank you for the great rating you gave us after your recent stay Gerard!We are very pleased that you had an enjoyable time at Mac Puerto Marina and we look forward to many more years of sharing special moments together!Best regards,

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good food for a buffet. One highlight was smoked salmon and asparagus but there were many more. Even the breakfast included crispy bacon and English sausages, along with four types of eggs! (Incidentally, free Cava at 8AM?!) The staff are all excellent at what they do and friendly too. Be aware than much of the clientele are German, but there are Dutch and UK people as well as Spanish. The age group is generally over 70 with entertainment to match, so a chachacha or even a line dance would be much more likely than punching the air or throwing some shapes. Nonetheless, if you’re fine with that, this is a fine choice for a few days near the marina.
2024년 3월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 3월 13일
Dear Richard,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our buffet offerings. We're glad you found our breakfast options to your liking, including the crispy bacon, English sausages, and variety of eggs. And yes, we do offer complimentary Cava at 8 AM!!We're thrilled that you found our valued staff excellent and friendly. We welcome guests from various nationalities and age groups, and we're pleased to provide entertainment suitable for all preferences.Thank you for choosing us for your stay near the marina. We hope to welcome you back for another enjoyable experience soon!Best regards,

10/10 - 훌륭해요

José Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente,volveremos air y lo recomiendo
2024년 3월에 2박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 3월 10일
Querido Jose Maria, Gracias por su magnífica reseña y por los comentarios tan positivos que nos deja. Noa encanta saber que disfrutó de unos días de descanso y relax bien merecidos junto al mar.Esperamos poder recibirle de nuevo muy pronto.Reciba un afectuoso saludo de todo el equipo MAC.

10/10 - 훌륭해요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the 4th time in 2 years we have stayed here. It is positioned right on the beach so lovely and flat for walking. The staff are superb and everyone who goes loves Billy in the restaurant. A real character.
2024년 2월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 2월 28일
Dear Graham,We want to thank you very much for your very positive review and for the wonderful comments you dedicate to our hotel and especially to our staff. Billy is undoubtedly one of our greatest assets, as well as very approachable and fun! We hope to welcome you again very soon for a fifth visit. Please do not hesitate to contact us if you have any questions or needs.Warmest regards,

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super fint hotel luksus morgenmad
2024년 2월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 2월 27일
Mange tak for din anmeldelse Jan! Vi er glade for, at du nød dit ophold hos os, og at du fandt morgenmaden og hotellet generelt særligt godt.Vi ser frem til din tilbagevenden!Med venlig hilsen,

8/10 - 좋아요

Henri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aika meluisa, kun kaikki pinnat ovat kiveä. Vähän jo remontoinnin tarpeessa monelta osin ja hotellin aulaa juuri remontoitiinkin. Spa-osasto oli parasta, sekä puitteiltaan että asiakaspalvelultaan. Sen sijaan kuntosali oli onneton. Sijainti on erinomainen. Eläkeläisten suosikkipaikka.
2024년 1월에 6박 숙박함

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Daily evening entertainment was great especially as we went early Feb. Good choice of food in dining room. Staff very helpful and friendly. Room and bed were very comfortable. Only downfall was tea/coffee facilities not replenished fully every day with not enough milk left.
2024년 2월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 2월 12일
Thank you for your wonderful review, Diane! We're delighted you enjoyed the evening entertainment and the dining options during your stay. We apologize for the oversight regarding the replenishment of tea/coffee facilities. Please note for your next visit, you can call our reception 24/7, and we'll ensure you have enough supplies. We look forward to welcoming you back soon!best regards

10/10 - 훌륭해요

Roberto

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dans l'ensemble, tout était parfait, juste une remarque pour les clés des chambres et du coffre! En 2024, il serait temps de passer au cartes magnétiques. Envo
2024년 1월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 1월 19일
Merci pour votre excellente critique. Nous sommes heureux que votre expérience ait été positive ! Nous apportons toujours des améliorations à notre hôtel et nous espérons que vous constaterez les progrès lors de votre prochaine visite.Avec nos meilleures salutations,

10/10 - 훌륭해요

Mireille

2023년 12월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 1월 19일
Dear Mireille,Thank you very much for taking the time to leave this magnificent rating after your visit to our hotel. We are glad you enjoyed your stay with us and we look forward to your return!Kind regards,

10/10 - 훌륭해요

Kristoffer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 15박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 1월 19일
Dear Kristoffer,Thank you for your great score! We look forward to your return!Kind regards,

10/10 - 훌륭해요

Henna

2024년 1월에 1박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 1월 19일
Dear Henna,Thank you for the great score you have given us after your time at Mac Puerto Marina. We love to know that you really enjoyed your vacation with us.We look forward to your return.Kind regards,

10/10 - 훌륭해요

Frederick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best staff ever
A brilliant location right next to Benalmadena marina, exceptionally clean and possibly the best staff we’ve encountered. Friendly, always smiling, and efficient too.We highly recommend this hotel
2023년 12월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 1월 3일
Dear Frederick, Thank you so much for your lovely post-stay review! We're delighted to hear that you enjoyed your time at Mac Puerto Marina.It's fantastic to know that you found our hotel clean, quiet, and appreciated the friendliness of our staff. We're grateful for your recommendation and hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like for your next visit, please let us know.Wishing you all the best!Best regards,

8/10 - 좋아요

Martha

2023년 12월에 2박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2024년 1월 3일
Dear Martha, Thank you for taking the time to review your recent stay at our hotel. We are pleased that your overall experience was positive.We look forward to seeing you back soon.Best regards

4/10 - 별로예요

Sharon

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 12월 9일
Dear Mrs. Sharon,Thank you for taking your time to score us.Also thank you for pointing to us the areas you feel are in need of improvement. We are already making some changes in our rooms and truly hope to show some progress soon.We remain at your full disposal and hope to welcome you soon in the future.Best regards,Rosa DoblasDeputy Manager

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great time at macs
A great time in the hotel, our family came at different times. At each time the hotel was excellent in all aspects to our family
2023년 11월에 12박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 11월 20일
Dear Paul, Thank you for your wonderful comment. It has been a real pleasure to have you stay with us for a few days. We hope to welcome you and your family again very soon. Do not hesitate to contact us for any needs during your future stay.Best regards from all of us :)

10/10 - 훌륭해요

Dennis Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 11월 17일
Dear Mr. Gerard,Thank you for taking a moment to evaluate your time at Mac Puerto Marina and for the great rating you have given us! This encourages us to continue working every day for the satisfaction of our guests.We hope to see you again very soon.Kind regards,

10/10 - 훌륭해요

Gerard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb hotel and in a great location. My room was upgraded to a walk in shower facility which I requested. The standard rooms have a shower over the bath which I consider unsafe and need at least non slip bath mats to prevent accidents. Most guests over 60 at the time of my visit.
2023년 11월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 11월 17일
Dear Gerard, Thank you for sharing your experience with us. I’m glad to hear that you enjoyed your stay at the hotel and that the location was convenient for you. It’s great that your room was upgraded to a walk-in shower facility as per your request. I understand that you found the standard rooms’ shower over the bath unsafe and that you recommend non-slip bath mats to prevent accidents. I agree that safety is of utmost importance, especially for guests. We already have plans to modernize our rooms and bathrooms, so we hope you will see progress soon.Best regards,

8/10 - 좋아요

Erwin Cort

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Vi er rigtig glade for at bo på hotellet, men alle gangene vi har boet der, har aircondition ikke virket ordentligt, og denne gang, var den ene madras skæv/blød i den ene side.
2023년 11월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 11월 17일
Kære hr. Cort,Tak for din venlige anmeldelse og for at pege på områder, hvor vi kan forbedre os. Vi tager dine bekymringer til efterretning og vil arbejde på at løse dem i det omfang det er muligt.Med venlig hilsen,

10/10 - 훌륭해요

Paul

2023년 11월에 1박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 11월 6일
Dear Paul, Thank you for taking a moment and evaluating your recent visit to Mac Puerto Marina.We are glad that it was so satisfactory and we hope to have the opportunity to welcome you again very soon.Best regards,

8/10 - 좋아요

Steinar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra hotell, men behov for oppussing
Fint beliggende hotell nær strand og restauranter. God service og fine rom. Litt trøblete å komme inn i dusjen i badekaret med en skjerm som var vanskelig å passere. Rommene kunne gjerne hatt en oppussing
2023년 10월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 10월 27일
Kjære Steinar,Takk for din mening, for dine gode ord og for forbedringene du indikerer.Vi gjør allerede noen endringer i rommene våre, og vi håper du vil se fremgangen veldig snart.Vennlig hilsen.

10/10 - 훌륭해요

Lars Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 10월 27일
Dear Stefan Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Best regards

8/10 - 좋아요

JACQUELINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 10월 24일
Dear Jacqueline, Thank you for rating your recent stay at Mac Puerto Marina.We are glad to know that your overall experience was positive.We hope to welcome you again very soon.Best regards,

8/10 - 좋아요

Martine 님, Sint-Kruis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Uitstekend hotel, kwaliteit van het eten is wel verminderd tegenover vorige jaren.
2023년 10월에 8박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 10월 21일
Beste Martine,Bedankt voor uw vriendelijke beoordeling. We zijn blij om te lezen dat u over het algemeen een positieve ervaring heeft gehad in ons hotel en we stellen het op prijs dat u de punten die u denkt dat we moeten verbeteren met ons deelt.Wij hopen u snel terug te zien.met vriendelijke groeten,

10/10 - 훌륭해요

Jan Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 10월 19일
Dear Jan ,We would like to thank you for the lovely score you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are lokking forward to welcome you soon next time you visit Benalmádena.Warme regards,

10/10 - 훌륭해요

Eero

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 10월 19일
Dear Eero, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We would love to see you back at Mac Puerto Marina.Best regards,

8/10 - 좋아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The quality of the staff is excellent. The rooms are satisfactory but the access into the showers is unsafe and dangerous. Need wet rooms as a matter of urgency
2023년 9월에 18박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 9월 26일
Dear Terry,Thank you for taking the time to share your feedback following your recent stay with us at Mac Puerto Marina. We greatly appreciate your kind words about the quality of our staff; they work diligently to provide the best possible experience.We plan to make some changes to our rooms and bathrooms. We hope you see the progress on your next visit.Best regards,

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 편의 시설/서비스
Can not fault the MAC Puerto Marina - it is our family favourite ❤️
2023년 8월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 9월 8일
Dear Julie,Thank you so much for your kind words and for making Hotel Mac Puerto Marina your family favorite. We're thrilled to hear that you've had such a positive experience with us!We can't wait to welcome you and your family back again soon. If you ever need anything, please don't hesitate to reach out.Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing hotel
The Mac Puerto Marina hotel is in an ideal position on the marina in Benalmadena. It’s a very relaxing hotel and just what we needed for our holiday. The staff were all very friendly and nothing was too much trouble for them. Our balcony room was overlooking the courtyard and had a view of the sea in the distance. It was a lovely room with plenty of space and the most comfortable bed ever 😁. The free drinks in the fridge on arrival were very welcome. Breakfast was delicious with plenty of choice and there was even cava on offer. We had free use of the spa but didn’t use this facility so cannot comment. I would definitely recommend this hotel to friends and family.
2023년 8월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 9월 2일
Dear guest,Thank you for taking the time to share your positive feedback about your recent stay at Mac Puerto Marina Hotel. We are thrilled to hear that you had a relaxing and enjoyable experience during your holiday.It's wonderful to know that you found our location on the marina to be ideal and that you had a lovely balcony room with a comfortable bed. We are delighted that you appreciated the complimentary drinks in the fridge upon arrival and enjoyed the delicious breakfast with plenty of choices, including cava ;)We appreciate your kind words about our friendly staff, as we strive to provide exceptional service to all our guests. It's also great to know that you would recommend our hotel to friends and family.We hope you consider staying with us again in the future. Thank you for choosing Mac Puerto Marina Hotel for your holiday.Warm regards,

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 8박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 9월 2일
Dear Michael, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to see you soon.Best regards,

10/10 - 훌륭해요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Situated in the middle of the town, in close proximity to both the beach and the marina, provided easy access to the abundance of excellent bars, restaurants, and shops. The room was a good size, clean, and perfectly suitable and the hotel staff were friendly, helpful and considerate.
2023년 8월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 8월 14일
Dear Joanna,Thank you for taking the time to share your experience with us. We're delighted that you enjoyed our central location and found our room comfortable. Our team works diligently to provide friendly and considerate service, and we're glad that they made a positive impression on your stay.We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dejligt hotel, rengøring ved poolen var ikke helt i top. Underholdning om aften var alt for høj, både hvis man sad dernede eller var på værelset. Men lækkert hotel, vi kommer helt sikkert igen.
2023년 8월에 8박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 8월 13일
Kære Patrik, Tak, fordi du tog dig tid til at bedømme dit seneste ophold på vores hotel og for at påpege de aspekter, som du mener skal forbedres. Din feedback er vigtig for os, så vi ved, hvor vi skal gøre en ekstra indsats.Vi er glade for at høre, at du overvejer at komme tilbage. Vi venter på dig med det bedste af vores smil.De bedste hilsner

10/10 - 훌륭해요

Per

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 8월 12일
Dear Per, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Looking forward to host you back next time you visit Benalmádena.Best regards,

10/10 - 훌륭해요

Stefan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 8월 2일
Dear Stefan, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards,

8/10 - 좋아요

Jose

2023년 7월에 5박 숙박함
답변 제공: Rosa Doblas, Subdirectora 님, 2023년 8월 20일
Estimado Jose, Agradecemos sus reseña después de su reciente visita. Dado que siempre tratamos de mejorar, su puntuación es crucial para nuestro éxito futuro. Seguiremos esforzándonos para que su próxima visita sea de 10!Saludos cordiales,

10/10 - 훌륭해요

Rebecca

좋아요: 직원 및 서비스
2023년 7월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 7월 25일
Dear Rebecca,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Thank you again for your great feedback, and we hope to welcome you back again for another stay very soon.Best regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 7월 21일
Dear David,Thank you so much for your high review score online after your stay at Mac Puerto Marina! We are thrilled to hear that you had a wonderful experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the near future.Best regards,

2/10 - 너무 별로예요

Andrea Melanie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Third time at the Mac! Definitely the last.Its deteriorated, towels were like bath mats or wripped and frayed. Rooms not cleaned adequately, sheets not changed in 3 days, unopened champagne taken from room! NoToiletries bedroom floors not clean bathroom dirty! This is NOT 4* extortionate prices.Should not be advertised as fabulous or 4*
2023년 7월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 7월 21일
Dear Andrea Melanie,We want to start by expressing our sincerest apologies for the disappointing experience you had during your recent stay with us. It deeply saddens me to hear that your third visit to our hotel was not up to your expectations.Please know that we take your feedback very seriously, and I have personally addressed the concerns you raised with our housekeeping team to ensure that such lapses do not occur again in the future. We will be closely monitoring the quality of our towels and linen to maintain a high standard for our guests.We completely understand your frustration with the cleanliness of the room and bathroom. This is not the level of service that we aim to provide.Regarding the unopened champagne taken from your room, this was certainly an oversight on our part, and We apologize for any inconvenience caused. Please be assured that our team will be more vigilant in respecting our guests' belongings.Once again, ee apologize for the inconveniences you faced and thank you for sharing your valuable feedback. We hope you will allow us the opportunity to welcome you back and celebrate special moments with us in the future, providing the exceptional experience you deserve.Please feel free to contact me directly if you have any further concerns or special requests.Warm regards,Rosa DoblasDeputy Manager

10/10 - 훌륭해요

Sophie

2023년 7월에 7박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 7월 21일
Dear Sophie, Thank you for your kind score! We are delighted to hear that you enjoyed our hotel. We look forward to welcoming you back for another great stay in the future.Best regards,

10/10 - 훌륭해요

stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleased
Absolutely one of the best short stay holidays i have ever had. From the moment I checked in to the moment I checked out, I couldn't praises the hotel staff enough. Monica. The lady who helped us most with our enquiries, is a credit to the company and should be rewarded for her excellent customer service .
2023년 7월에 5박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 7월 17일
Dear Stephen,Thank you very much for taking the time to share your wonderful review of your recent short stay at our hotel. We are absolutely thrilled to hear that it was one of the best holidays you have ever had, and we greatly appreciate your kind words about our staff.Monica, in particular, is overjoyed to be recognized for her exceptional customer service. She truly goes above and beyond to assist our guests and make their stay as enjoyable as possible. Your praise for Monica has been shared with her, and she is truly grateful for your kind words. We will ensure that her efforts are acknowledged and rewarded accordingly.At our hotel, we strive to create memorable experiences for all our guests, and your feedback is an affirmation that we are on the right track. We will continue to provide outstanding service and uphold the high standards that we are known for.Thank you once again for choosing our hotel for your stay, and we hope to welcome you back soon for another exceptional experience.Warm regards,Rosa DoblasDeputy Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 8박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 7월 17일
Dear Linda, Thank you for taking the time to review our hotel. Your score is very important to us and we are delighted that you enjoyed your stay.Best regards,

10/10 - 훌륭해요

Meyrem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and location
2023년 6월에 5박 숙박함
답변 제공: Rosa Doblas - Deputy Manager 님, 2023년 7월 6일
Dear Meyrem,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards

8/10 - 좋아요

Elizabeth

2023년 6월에 4박 숙박함
답변 제공: Mónica , Reception 님, 2023년 7월 1일
Thank you for your review. We hope that you enjoyed your stay and hope to welcome you again soon.

10/10 - 훌륭해요

Charlotte

2023년 6월에 4박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 6월 24일
Dear Charlotte, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Looking forward to welcome you soon.Warmest regards,

8/10 - 좋아요

Shahlal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is in a fantastic location. The staff were amazing and I think they are the star of this hotel. The food was a bit of a let down. It could be better. It hasn't changed for a while now since before COVID. It's kind of bland.
2023년 6월에 10박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 6월 19일
Dear Shahlal, We greatly appreciate the time you spent to review your recent experience in our hotel, at Mac Hotel Puerto marina we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards,

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 6월 2일
Dear Eva, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Warmest regards,

10/10 - 훌륭해요

paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were amazing and a credit to the hotel
Great hotel in fantastic location. The staff were amazing with nothing too much trouble. Would highly recommend.
2023년 5월에 1박 숙박함
답변 제공: Rosa Doblas, Deputy Manager 님, 2023년 5월 18일
Dear Paul, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards!