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술탄 샌즈 여행 후기

4 out of 5
술탄 샌즈
PO BOX 3276,KIWENGWA, NORTH EAST COAST, Kiwengwa, Unguja North Region

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 42개 이용 후기 중 20개" "
평점 8 - 좋아요. 42개 이용 후기 중 16개" "
평점 6 - 괜찮아요. 42개 이용 후기 중 2개" "
평점 4 - 별로예요. 42개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 42개 이용 후기 중 1개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed!
A last minute booking that really delivered. There was an actual beautiful beach to walk on. Exceptional entertainment, variety and flavorful food, great staff.
2024년 1월에 1박 숙박함
답변 제공: George Kamau 님, 2024년 2월 5일
Wow those are great comments and we are glad we met your expectations.

4/10 - 별로예요

JEAN MARIE

2022년 12월에 4박 숙박함
답변 제공: George Kamau 님, 2023년 1월 24일
Dear Jean,Please elaborate for us what was the exact issue so we can make improvements.Best regards, George.

8/10 - 좋아요

nena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It is amazing hotel, cosy and sweet…
답변 제공: George Kamau 님, 2022년 11월 9일
Thank you for your kind review well appreciated.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing, lovely place to stay.
2022년 8월에 4박 숙박함
답변 제공: George Kamau 님, 2022년 9월 12일
Thank you for your review which is greatly appreciated.

10/10 - 훌륭해요

Jakub

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was really nice.
2022년 1월에 8박 숙박함
답변 제공: George Kamau 님, 2022년 2월 8일
Thank you for your kind review.

8/10 - 좋아요

Sirko

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positiv: Das Hotel hat eine überschauliche Grösse, hat einen schönen Pool und ist sehr sauber. Das Personal war sehr freundlich und zuvorkommend. Unser Strandbungalow war schön und sauber. Die tägliche Reinigung war top und am Abend wurde sogar das Moskitonetz vorbereiter. Die Klimaanlage funktionierte tadellos. Negativ: Es wäre schön gewesen, hätte es eine Broschüre mit Angaben zur Anlage etc. im Zimmer gehabt. Das Essen war insgesamt ein wenig eintönig. Zum Frühstück gab es z.B. leider nur zwei verschiedene Toastbrote und keine Brötchen (die gab es erst zum Mittagessen) und auch nur eine Sorte Marmelade). Der Weg ins Meer war sehr mühsam, da man von Verkäufern teilweise bis ins Wasser verfolgt wurde.
2021년 10월에 8박 숙박함
답변 제공: George Kamau 님, 2021년 11월 8일
Vielen Dank für diese umfassende Überprüfung und wir werden an den negativen Bereichen arbeiten, auf die Sie hingewiesen haben, während wir die positiven Seiten hervorheben. Viele Grüße, Georg.

8/10 - 좋아요

Samia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
J’ai apprécié la vue
2021년 10월에 2박 숙박함
답변 제공: George Kamau 님, 2021년 11월 8일
Bienvenue pour une expérience répétée!

10/10 - 훌륭해요

LUCIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Merveilleux séjour, personnel aux petits soins et bienveillants. ABSOLUMENT rien à redire, tout était parfait!
2021년 8월에 3박 숙박함
답변 제공: George Kamau 님, 2021년 9월 7일
Wow merci beaucoup pour cet avis et nous vous invitons à rester avec nous à nouveau!

8/10 - 좋아요

Lasana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top rapport qualité prix
Personnel extrêmement accueillant et à l'écoute. Nous avons passé un excellent séjour :)
2021년 8월에 7박 숙박함
답변 제공: George Kamau 님, 2021년 8월 20일
Nous sommes ravis d'avoir répondu à vos attentes et de vous accueillir à nouveau :-)

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friends
We had a fun stay at Sultan Sands. It was very beautiful and the service was good. The location does feel a bit way from things and locals on the beach prevent any swimming or relaxation because of the constant selling.
2021년 7월에 5박 숙박함
답변 제공: George Kamau 님, 2021년 8월 3일
Dear Guest, Thank you for your review well received and we will make improvements going forward. We welcome you again. Best regards, George.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay, looking forward to return one day
Fantastic Stay!, comfortable, polite staff, Spa was amazing , Food was excellent and accommodating for Food Intolerances. Some of the Sunbeds could do with being improved, Cider, Rose and Procecco on the AI menu would be be a great Addition :)
2021년 7월에 6박 숙박함
답변 제공: George Kamau 님, 2021년 7월 28일
Dear Michelle, Thank you for your review well appreciated. We will do all we can to improve the areas you have seen a need for change. We welcome you again. Best regards, George.

8/10 - 좋아요

Samir Samsuddin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: George Kamau 님, 2021년 6월 15일
Thank you for your kind review.

6/10 - 괜찮아요

Emmanouil

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not a 5* hotel, but nice location and beach
Hotel is NOT a 5* as shown on hotels.com Hotel is 4* so check again before book I paid for 5* but I realized soon that its not the case. Dinner mediocre boring food buffet, some fish and some beef cooked for guests but nothing special. I ended up eating pasta 3 days in a row. No wine list, only one available lager beer. Breakfast had limited options, Juices not fresh, some deserts were ok. Pool service not available. When asked for some food at the pool around 15-15:30 bcz our kids were starving they sent us to go to next hotel. When we asked for advertised kids room they sent us to next hotel. Even spa massage etc are done in next hotel (Blue bay). Only option at pool was to stand in line with all the ALL inclusive guests to order something. Asked for baby crib twice, reception said they had no cribs available (too many families) but later a cleaning lady saw my wife with babyand offered to bring a crib Expect some locals to try sell trips/coconuts/souvenirs on the beach, but for me its part of the experience, so nothing to worry, just smile and avoid them. Security always around so not worries. Wifi was not good in room, but worst was that our room was connected with next room by a locked door, so we could hear almost all noise from next door guests. Live music everynight and good atmosphere in general ! Personal was happy to help and with smile. When asked at receptiona at checkout about not being a 5* as advertised, they ignored me unfortunately...
2020년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 12월에 4박 숙박함
답변 제공: George 님, 2021년 1월 2일
Thank you for your review

10/10 - 훌륭해요

Zaytuny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 2박 숙박함
답변 제공: George 님, 2021년 1월 2일
Thank you for your review

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함
답변 제공: George Kamau 님, 2020년 10월 22일
Thank you very much for this review. We welcome you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 12월에 22박 숙박함
답변 제공: George. 님, 2020년 1월 14일
Thanks.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La gentillesse et le sourire du personnel. L'excellente et succulente cuisine qui variait sensiblement chaque jour, sa propreté. L'entretien parfait du lieu, du sable sur la plage de l'hôtel, du gazon, des arbres et arbustes du site. Orchestres et groupes de danses, chaque soir. Il y manquait un service de shuttle à la demande de l'hôtel vers le village, un bancomat pour y retirer de l'argent….
2019년 12월에 13박 숙박함
답변 제공: George. 님, 2020년 1월 14일
Merci beaucoup pour votre évaluation de notre service et de notre propriété. Nous étudierons un mode de paiement par retrait de distributeur automatique de billets. Merci et nous vous souhaitons à nouveau la bienvenue. Cordialement, George.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and location are both great. Really enjoyed our stay. All staff and bar tenders was amazing. Dass really went out of his way to ensure our stay was extra amazing.
2019년 10월에 4박 숙박함
답변 제공: George. 님, 2019년 10월 22일
Hallo there, Thank you very much for your kind review and we shall keep up the good work. Best regards, George.

10/10 - 훌륭해요

Pradeep

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, in a very beautiful location and lovely staff. We stayed there for six days and didn't want to leave! From the check in to check out, everyone was there to make sure we had a fantastic holiday and they always had a smile for us. Fantastic beach and really good evenings shows. Would definitely go back to Sultan Sands in Zanzibar. Thank you very much everyone and Special thanks to Dass!
2019년 9월에 5박 숙박함
답변 제공: George. 님, 2019년 10월 9일
Dear Pradeep, Wow this one fine detailed review and we truly appreciate and promise to keep the good work. We welcome you again to our beautiful resort. Best regards, George.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice rooms, food and nice staffs Nice beach we enjoyed,a lot
2019년 9월에 2박 숙박함
답변 제공: George 님, 2019년 9월 13일
Good day! Thank you very much for your comments and we shall keep up the good work. Best regards, George.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 7박 숙박함
답변 제공: George 님, 2019년 9월 9일
Thanks for your comment. Best regards, George.

10/10 - 훌륭해요

Sameera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sultan Sands Stay
Our stay at Sultan Sands was nothing short of amazing. The service was exceptional. Dass, went over and above to ensure we had a good stay. We travelled with elderly people and the rooms provided were perfect for them to walk to and from the beach and/pool area. On an all inclusive package, the food was good and a huge variety of food everyday. The beach area is beautiful and sitting on the pool loungers on the beach was ideal to unwind. The location is also very good. Not too many tourists but at the same time it's not in the middle of no where. The snorkeling Centre on the resort makes it so convenient to travel out. We were particularly impressed with the service and value for money. Only suggestion would be is to have a kettle in the room for those who would like to have tea in the confort of there room. On the whole, a really nice place to stay at where you will get exceptional service and value for your money.
2019년 9월에 4박 숙박함
답변 제공: George 님, 2019년 9월 9일
Thank you very much for this good and detailed review of our property, we shall maintain the good service standards and will introduce kettles in rooms. We welcome you again at our resort. Best wishes, George Kamau.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sultan sands! Fantastisk!
Fantastisk upplevelse! God mat , underbar service!
2019년 5월에 5박 숙박함
답변 제공: George Kamau 님, 2019년 6월 6일
Vi välkomnar dig igen på vår anläggning och tack för den goda feedbacken!

10/10 - 훌륭해요

Jilna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We chose Sultan Sands for a 6 day family trip to Zanzibar. It did not disappoint! The hotel itself was amazing, beach was pristine but most of all the service was exceptional. All the staff were amazing but Dass Bangar (Resort Manager) truly went above and beyond. He was kind enough to provide a room closer to the beach for my elderly parents and happily catered for a vegetarian and a vegan in the group. That was just the tip of the iceberg when it came to exceptional service. Our family holiday would not have been the same without his constant care and attention. From all the Surani/Shah family... Thank you for a holiday experience we will never forget.
2019년 4월에 5박 숙박함
답변 제공: George Kamau - E Commerce Manager. 님, 2019년 5월 8일
Dear Jilna, Thank you for all your sentiments and we shall pass this information to Mr. Dass. We welcome you again and again to Sultan Sands Island Resort & Spa for an even better experience! Best regards, George Kamau, E-Commerce Manager.

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a recomander
tres bon aceuil buffet diversifie et copieux plage de reve sous les cocotier lagon protegant des courants de ocean personnel souriant
2019년 2월에 3박 숙박함
답변 제공: George 님, 2019년 3월 6일
Cher Richard, Bien noté et merci pour l'examen. Nous allons continuer le bon travail. Cordialement, George.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 2월에 7박 숙박함
답변 제공: George. 님, 2019년 4월 1일
Thank you for your review :-) Best regards, George.

8/10 - 좋아요

Fahad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property with Amazing staff. The breakfast and dinner buffet was good and for the three nights I stayed in Sultan Sands, the food never felt repeated. The beach is neat and clean. Recommended.
2018년 12월에 3박 숙박함
답변 제공: George Kamau - E,Commerce Manager 님, 2018년 12월 26일
Thank you Fahad and we shall keep up the good work! Best regards, George.

8/10 - 좋아요

Verena

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Schönes Hotel direkt am Strand, abhängig von Gezeiten, schöner weißer Sanstrand, schönes türkisfarbenes Meer jedoch mit Seegras und Seeigeln
2018년 10월에 7박 숙박함
답변 제공: George Kamau, E-Commerce Manager. 님, 2018년 10월 26일
Vielen Dank für Ihr Feedback und wir danken Ihnen für Ihre Anmerkungen. Freundliche Grüße, George Kamau, E-Commerce-Manager.

10/10 - 훌륭해요

Heather 님, Derbyshire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for a week relaxing in Zanzibar
We stayed all-inclusive (good choice given the drinks prices) All the staff were really laid back – sometimes maybe a little too much but just go with it and chill – after all it’s what you are there for. We had a lovely garden room. They are semi’s. Ours was quiet but I guess it depends on who’s next door. The TV had lots of channels including 3 film channels in English. The shower leaked & the bathroom floor got quite wet. There was a fridge in the room & we were left a large bottle of water each day in the room. The room had both two pin and English plug sockets. Generally the food was pretty good – plenty of choice even for me as a vegetarian. Except Saturday night pool side buffet night was bad. It was all outside and cold. The entertainment was pretty low key which was great for us. Mostly just a band playing by the pool and some background music. The second week they did aqua aerobics in the pool which was loud & slightly annoying – we’d gone there to relax. The resort is pretty small & if full would be a bit cramped. Sunbeds are close together and the bars can get busy. The beach boys can get a bit tiresome. But if you just say hi & sorry you are not interested they are not too bad. Do take beach shoes – The beach is lovely – soft white sands but there are spikey urchins etc that could cause injury! When we arrived we were the only Brits – it was mostly German. Everyone was friendly but the Manager was English & all the staff spoke English so I don't know why?
2018년 9월에 12박 숙박함
답변 제공: George Kamau, E-Commerce Manager. 님, 2018년 10월 23일
We are really sorry that you had challenges while staying with us, we strive to make improvements and we shall look keenly at your remarks and address the issues accordingly. Best regards, George Kamau, E-Commerce Manager.

4/10 - 별로예요

Katarina

좋아요: 청결 상태
별로예요: 직원 및 서비스
Unpleasant experience
After the whole day of travelling we have finely arrived to the hotel, we had to wait for a long time to get the room and when we did they came knocking after half an hour telling us we have to change the room and they took us to the smaller room which is next to the bar with a loud music. Even though we booked and payed a larger room they insisted we stay in the smaller one, after a lot of argument they gave us another room saying we cant stay in the first one due to booking of another guest which made no sense since we booked that room. We also booked all inclusive, when we arrived they didnt inform us about what is included in the price so until last day we didnt know what we actually payed for. Some of the staff were really amazing but some of them very rude we felt uncomfortable asking for anything. We transfered to another resort which is truly a paradise and continued our trip. Overall experience i wouldnt recommend this resort .
2018년 8월에 3박 숙박함
답변 제공: George Kamau, E-Commerce Manager. 님, 2018년 9월 19일
Dear Katarina, We are truly sorry for this bad impression you got about our resort, are you able to give me your booking reference so I can confirm the room you booked and those other details you mentioned above ? Thank you and we aim to keep improving our guest services. We assure you that we shall look indepth into this. Best regards, George Kamau, E-Commerce Manager.

8/10 - 좋아요

Annafrida

좋아요: 청결 상태
Bröllopsresa , mycket nöjda.
2 veckor. Spenderade nästan hela tiden på hotellet. Väldigt avkopplande. Väldigt mycket försäljare på stranden. Går inte att bada utan att bli påhoppad av säljare. Bra och varierande buffé. Rummen var helt ok. Inget särskilt men inget som stack ut heller. Stranden väldigt fin. Butiken är dyr. Alla utflykter och transporter dyra (taxi och transfer till tex Stone town). Belysningen på kvällarna inte så mysig. Strålkastare på flera ställen. Starkt och kallt ljus. Allt som allt är vi ändå väldigt nöjda.
2018년 8월에 13박 숙박함
답변 제공: George Kamau, E-Commerce Manager. 님, 2018년 9월 14일
Kära Anna, Hälsningar av dagen :-) Vi är mycket glada att du haft din vistelse med. Vi ska göra förbättringar i de områden som du nämnde som behöver arbeta på. Vi välkomnar dig igen för att stanna oss! Vänliga hälsningar, George Kamau, E-Commerce Manager.

6/10 - 괜찮아요

Lydia

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Service hôtel très moyen voir mauvais
Le séjour s'est relativement bien passé, mais l'hôtel n'était pas au courant de notre venue, ensuite les tarifs d'excursions (et autres extra) sont exorbitants (trois plus qu'en ville) et notamment la navette. Par ailleurs ma fille a payé 85 dollars pour l'amener à l'aéroport car l'hôtel avait oublié de booker et du coup elle a dû payé beaucoup trois fois le prix car ils ont appelé un taxi au dernier moment (l'hôtel s'est encaissé 35 dollars au passage car nous avions payé à l'avance). wifi public moyen, pour avoir internet 10 USD par jour ! Personnel restaurant sympathique, par contre à la réception pas du tout aimable ou serviable. Seul point positif activités soirée plutôt sympathique mais passez votre chemin.
2017년 6월에 9박 숙박함
답변 제공: George 님, 2017년 7월 11일
Cher Lydia, Je tiens à vous remercier pour vos commentaires sur votre récent séjour ici avec Sultan Sands Island Resort. Nous prenons tous les commentaires des invités sérieusement en vue d'améliorer notre expérience de villégiature et d'invités de toutes les façons possibles. J'ai été déçu de lire que vous aviez un bon séjour, mais nous espérons que nos clients auront le meilleur séjour jamais. Nous travaillons à améliorer nos connexions WIFI publiques et votre contribution est importante et nous aurons ce trié, en ce qui concerne les transferts à l'aéroport, notez que le gouvernement de la Tanzanie ne nous permet pas d'avoir un véhicule pour les transferts et, par conséquent, nous sommes en sous-jacent et nous essayons de maximiser Négocier le meilleur taux de transfert avec le meilleur service véhicule disponible à Zanzibar. Nous allons essayer de négocier plus loin, mais cela ne garantit pas qu'ils réduiront le taux car ils ont la meilleure flotte. Meilleures salutations, George Kamau, E-Commerce Manager.

10/10 - 훌륭해요

Maude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing holiday
Perfect resort to enjoy Zanzibar. I had my own little hut with an ocean view. The food was buffet style but varied from day to day. It was very clean. I had a good massage in the spa facility. Depending on the tide, the access to the ocean might require a long walk but there are two nice pools to compensate. Good for couples, families and solo travelers who are looking for tranquility.
2017년 6월에 5박 숙박함
답변 제공: George 님, 2017년 7월 11일
Dear Maude, I would like to thank you for your feedback on your recent stay with us here at Sultan Sands Island Resort. We take all guest feedback seriously with a view to improving our resort and guest experience every way we can. We welcome you to stay with us again :-) Best regards, George Kamau, E-Commerce Manager.

8/10 - 좋아요

Carl Henrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Afslapning med udflugtsmuligheder
Rigtigt godt sted at slappe af. Fin service. Også muligt at tage på både snorkelture og landture fra hotellet.
2017년 6월에 4박 숙박함
답변 제공: George 님, 2017년 7월 11일
Kære Carl Henrik, Jeg vil gerne takke for din feedback om dit nylige ophold hos os her på Sultan Sands Island Resort. Vi tager alle gæstens feedback seriøst med henblik på at forbedre vores udvej og gæstoplevelse alt vi kan. Vi byder dig velkommen til at blive hos os igen :-) Med venlig hilsen, George Kamau, E-Commerce Manager.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff and Beach but not so great hotel facil
This is weird because the hotel should get a 7* for its Staff and Beach however the hotel facility such as bedroom should get a 3*. We weren't impressed with the facility so we asked for our room to be upgraded which they did to the sister hotel BlueBay, next door. Wonderful staff and great food, perfect performance too.
답변 제공: George Kamau 님, 2016년 12월 5일
Hallo there, Sorry for what happended and we are working on uplifting the rooms for Sultan Sands. We welcome you to stay with us again and experience a difference with the hotel. Best regards, George Kamau E-Commerce Manager.

8/10 - 좋아요

Hans Öberg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
utmärkt läge och bra service
Jätte fint hotell och trevlig personal. Trivdes mkt bra
Hallo Hans Öberg, Vi är mycket glad att du hittat Sultan Sands Island Resort ett trevligt hotell och att personalen var vänlig , tar vi varje steg för att göra våra kunder nöjda . Vi välkomnar dig att bo hos oss igen . Bästa hälsningar , George.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Het viel ons erg tegen. De douche viel half uit elkaar. Dit bij de receptie gemeld, kwam een monteur om 21.30 uur langs, heeft gekeken en het probleem was opgelost.. Niet dus. Weer langs de receptie. Opnieuw een monteur gekomen, een deel van het probleem opgelost, maar nog steeds niet helemaal. Verder was de staat van de badkamer oud en vies, veel schimmel, rubbers die stuk waren. Prijzen van de drankjes en lunch prijzig voor wat je krijgt. Keuken is matig.
Hallo daar, We zijn echt jammer dat de douche viel en dat de badkamer niet genoeg maar we zouden graag om u te informeren dat we grootschalige verbouwingen aan beide Bluebay & Sultan Sands hebben gemaakt en als u ons bezoekt als vandaag zul je zeer verbaasd over de zijn schoon goede veranderingen u zult zien. Wij raden u aan om ons opnieuw te bezoeken en wij garanderen dat deze keer zal de ervaring een mooi zijn. Ook brachten we in een aantal meer ervaren koks en het eten zijn meer in lijn met de prijzen die we nu opgeladen. Ik kijk ernaar uit om je weer te hosten . Beste wensen, George Kamau , E -Commerce Manager.

2/10 - 너무 별로예요

Lisa 님, Denver Colorado

별로예요: 직원 및 서비스, 객실의 편안함
" Worst Hotel Stay in Our Vacation History"
Two days into our stay, the phone woke us at 6:30 am. To ask us if we were checking out. We said no, we had two more days and tried to go back to sleep. They called our room every hour on the hour until I went to the front desk at 10:00 am. I was told they had no record of our reservation, and that we would have to check out. After producing the confirmation in writting, we were told it was a mistake on our part, and that we would have to change rooms. There was a family checking in that wanted our room. After telling them that our family was just as important as the one checking in,we were told the manager would find us later and that this would HAVE to be settled!!!!!! They were very disrespectful, and it was so stressful our son had a panic attack- not exactly the family vacation memories you want to cherish!!!! To make a very long story short we were harassed, they would not clean our room for 24 hours, the manager never sought us out and we only saw the manager because we demanded to see him upon check out and told them we would just wait. Never an apology for ruining the remainder of our stay. If you choose this hotel, choose cautiously bring everything in writting and duplicates- then you will still be told you're wrong! We have traveled a good bit and this is the worst we have ever been treated!
답변 제공: George Kamau, E-Commerce Manager 님, 2016년 6월 3일
Dear Lisa, First accept our sincere appology for this nasty experience, this is not the experience we would like our guests to leave with. We have since improved our check in procedures and have invested in a system that front desk staff can check with ease without bothering our valued guests. We have also invested in training our staff on customer relation and we do not expect such behavior again. We welcome you to stay with us and experience a better stay with us. Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hallo there, We welcome you to stay with us again and re-experience a better improved hotel and service. Welcome to Zanzibar ! Best regards, George Kamau, E-Commerce Manager.

8/10 - 좋아요

Ville 님, Espoo

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pikku Italia!
Hyvä hotelli, mutta kallis. Suosittelen valitsemaan pienempiä hotelleja, niin samalla rahalla saa parempaa vastinetta rahoille. Nyt tunnnelma melkein kuin kanarialla, tietenkin ranta on paljon upeampi ja meri kaunis! Se että paikka on melkein vain ainoastaan täynnä ihmisiä yhdestä maasta ei ole mielestäni hyvä asia.
Hallo Ville, Arvostamme sitä, että ensin tunnustaa , että omaisuus on hyvä hotelli , jotka liittyvät hinta- olemme sittemmin tehty paljon parannuksia ja eivät ole muuttuneet hinnan paljon , odotamme jos voisitte käymään nyt olisi erittäin tyytyväinen uusia parannuksia . Myös ranta on puhdistettu vielä enemmän se on mahtava . Tervetuloa jäädä meille uudelleen . Parhain terveisin, George Kamaun , E - Commerce.

10/10 - 훌륭해요

Clare 님, Brussels, Belgium

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hallo Clare, We welcome you to stay with us agan and re-experience our hotel which has experieced alot of improvements. Welcome to Zanzibar ! Best regards, George Kamau, E-Commerce Manager.