실내 수영장, 2 개의 야외 수영장

마르센세스 푸에르토 포옌사 호텔 & 스파 - 어른 전용 여행 후기

4 out of 5
마르센세스 푸에르토 포옌사 호텔 & 스파 - 어른 전용
Carretera Formentor, s/n, Pollensa, Balearic Islands

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 175개 이용 후기 중 106개" "
평점 8 - 좋아요. 175개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 175개 이용 후기 중 14개" "
평점 4 - 별로예요. 175개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 175개 이용 후기 중 1개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

dianne

좋아요: 객실의 편안함
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, quality accomadation
2023년 9월에 6박 숙박함

8/10 - 좋아요

Philip 님, Cuddington

좋아요: 청결 상태
Helpful staff with a good commend of English No pillow choice, just foam rubber bolsters and very small bathrooms with undecorated ceilings. Restricted pool hours.
2023년 9월에 7박 숙박함
답변 제공: Mar Senses Team 님, 2023년 10월 7일
Thank you for your feedback. We're glad to hear that our staff was helpful and proficient in English. We apologize for any inconvenience regarding the pillow options, bathroom size, and pool hours. We will take your comments into consideration as we continually strive to improve our guests' experience. We hope you'll consider staying with us again in the future, and we'll do our best to make your next visit even more enjoyable. Thank you for choosing our accommodation.

10/10 - 훌륭해요

Isabelle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Les employés sont très attentionnés, endroit calme, l’hôtel est près de la mer. Nous pouvons mettre les vélos dans la chambre.
2023년 9월에 6박 숙박함
답변 제공: Mar Senses Team 님, 2023년 10월 7일
Nous sommes ravis de lire votre commentaire positif ! Nous sommes heureux que vous ayez apprécié notre attentionné personnel, la tranquillité de notre établissement et notre emplacement près de la mer. C'est également une excellente nouvelle que vous ayez pu stocker vos vélos dans votre chambre. Nous espérons vous accueillir à nouveau bientôt pour une autre expérience mémorable. Merci d'avoir choisi notre établissement !

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 7박 숙박함
답변 제공: Mar Senses Team 님, 2023년 10월 7일
Merci pour votre commentaire, nous espérons vous accueillir à nouveau bientôt !

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Parfait
2023년 8월에 2박 숙박함
답변 제공: Mar Senses Team 님, 2023년 10월 7일
Merci pour votre commentaire, nous espérons vous accueillir à nouveau bientôt !

10/10 - 훌륭해요

Alistair John

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been there three times now and every time it’s been fantastic. The staff are legends! The hotel is in a perfect location for the beach and the Pine Walk. Shops are close and plenty to choose from as are restaurants but the food at MarSenses is varied and plentiful. Try some Mallorcian wine whilst you’re they? Once again the staff couldn’t be more friendly and happy to see you
2023년 7월에 7박 숙박함
답변 제공: Mar Senses team 님, 2023년 8월 9일
Dear Alistair, Thank you for your continued loyalty to MarSenses Puerto Pollensa Hotel & Spa and for sharing your feedback on your third visit with us. We are truly honored that you have chosen to stay with us repeatedly, and we're thrilled to hear that every visit has been fantastic.Our dedicated team takes immense pride in being considered "legends" by you. Providing exceptional service and creating memorable experiences are our top priorities, and we're delighted that our staff has consistently delivered on that front.We're pleased to know that our hotel's location has been perfect for your needs, offering easy access to the beach, Pine Walk, shops, and a variety of restaurants. It's great that you've found our food offerings to be varied and plentiful – our culinary team works hard to ensure a diverse and delightful dining experience.Mallorcan wine is indeed a treat, and we're glad you had the opportunity to enjoy it during your stay. It's wonderful that our staff's friendliness and warm welcome have been consistent throughout your visits. We believe that creating a welcoming and hospitable atmosphere contributes significantly to our guests' overall enjoyment.Thank you once again for choosing MarSenses Puerto Pollensa Hotel & Spa as your preferred destination. We're looking forward to welcoming you back for your fourth visit and beyond. If there's anything you need or any special arrangements you'd like for your next stay, please don't hesitate to reach out.Warm regards,Mar Senses team

10/10 - 훌륭해요

Mathieu

좋아요: 청결 상태, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Mar Senses 님, 2023년 8월 9일
Merci beaucoup pour votre avis.

8/10 - 좋아요

Emilie

좋아요: 청결 상태, 객실의 편안함
Je recommande !
C’était un séjour court mais vraiment bien. La nourriture était bonne et le personnel très sympathique.
2023년 7월에 4박 숙박함
답변 제공: Mar Senses 님, 2023년 8월 9일
Cher Emilie,Nous vous remercions sincèrement d'avoir pris le temps de partager vos impressions suite à votre court séjour au sein de notre établissement. Nous sommes ravis d'apprendre que malgré sa brièveté, votre séjour a été des plus agréables.Nous sommes ravis que vous ayez apprécié notre offre culinaire. Notre équipe de cuisine s'efforce constamment de proposer des plats délicieux et variés pour satisfaire les goûts de nos clients.Votre mention d'un personnel très sympathique nous fait chaud au cœur. Nous mettons un point d'honneur à offrir un service chaleureux et attentionné, car nous croyons que cela contribue grandement à l'expérience globale de nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau, même pour un court séjour, et de continuer à répondre à vos attentes.Cordialement,L'équipe du Mar Senses

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well recommended for a quiet break even though hotel full. Reception staff excellent and always willing to help, good food options and location is perfect.
2022년 9월에 7박 숙박함
답변 제공: Tolo 님, 2022년 10월 27일
We are sincerely grateful for the time you spent to share your comments on your recent stay in our MarSenses Puerto Pollensa Hotel & Spa, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
2022년 9월에 6박 숙박함
답변 제공: Tolo 님, 2022년 9월 19일
HelloGood morning, thank you very much for your score of the hotel, we look forward to welcoming you back.Have a nice day

10/10 - 훌륭해요

R E

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great spot
Lovely place with super friendly staff. Very relaxing break
2022년 8월에 4박 숙박함
답변 제공: Tolo 님, 2022년 8월 23일
Thank you very much for sharing this great review of your recent stay at MarSenses Puerto Pollensa Hotel & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

10/10 - 훌륭해요

Mose

2022년 8월에 5박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing I didn't like
2022년 5월에 7박 숙박함
답변 제공: Tolo 님, 2022년 5월 23일
Thank you very much for sharing this great review of your recent stay at MarSenses Puerto Pollensa Hotel & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 - 훌륭해요

Flemming

좋아요: 청결 상태, 객실의 편안함
2021년 8월에 11박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 8월 20일
Dear Flemming, Thank you very much from the entire Mar Senses Puerto Pollensa team! We are glad to see you had enjoyed your stay with us and we hope to see you again in the near future. Kind regards from the entire team at Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 객실의 편안함
Corona? What Corona
Amazing food every day. Good value for all paid for drinks
2021년 7월에 7박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 8월 11일
Dear Ian, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Kind regards from the entire team at Mar Senses Puerto Pollensa Hotel & Spa.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr empfehlenswert
2021년 7월에 10박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 8월 8일
Sehr geehrte Anonymous, Wir danken Ihnen, unser MarSenses Puerto Pollensa dieses Mal zum Hotel Ihrer Wahl gemacht zu haben sowie für Ihre liebenswürdigen Empfehlungen an die Reise-Community von Ebookers. Dieses positive Feedback motiviert uns immer wieder unsere anspruchsvollen Qualitätsstandards zu erfüllen. Wir möchten Ihnen nochmals danken, für Ihren Urlaub unser Hotel gewählt zu haben und freuen uns sehr, die Gelegenheit zu bekommen, Sie bald erneut begrüßen zu dürfen. Mit freunlichen Grüssen, das gesamte Team von Mar Senses Puerto Pollensa Hotel & Spa.

8/10 - 좋아요

Jesper

2021년 7월에 14박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 9월 18일
Dear Jesper, Thank you very much for the time you spent to share your personal impressions of your stay at our MarSenses Puerto Pollensa.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Again we thank you for this very kind review of our hotel and we look forward to welcome you again in the future. Kind regards from the entire team at MarSenses Puerto Pollensa Hotel & Spa.

10/10 - 훌륭해요

Lars

가족 여행
좋아요: 청결 상태, 객실의 편안함
Marsenses Hotel Puerto Pollença
Super dejligt sted, med yderst imødekommende, serviceminded og altid smilende personale. Maden var virkelig god og appetitlig, med daglig varierende tema’er. Hotellet ligger utrolig godt, tæt på strand og indkøbsmuligheder. Eneste minus var rygning - som kun burde ske i afmærkede sted, og ikke omkring poolområdet.
2021년 7월에 5박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 8월 3일
Dear Lars, Firstly we would like to thank you for the lovely review you shared following your recent visit to our MarSenses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to see you again in the future. Kind regards from the entire team at MarSenses Puerto Pollensa Hotel & Spa.

10/10 - 훌륭해요

Dominique

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 7월에 6박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 7월 30일
Dear Dominique, Thank you very much from the entire Mar Senses team! We are glad to see you had enjoyed your stay with us and we hope to see you again in the near future. Kind regards from the entire team at MarSenses Puerto Pollensa Hotel & Spa.

10/10 - 훌륭해요

Mads

좋아요: 청결 상태, 객실의 편안함
Service i top og mad rigtig god
Vi havde nogle rigtig fien dage på hotellet. Meget venligt personale og faciliteter er ganske gode. Lidt lyt - men ellers store og nyistandsatte værelser. Maden - både morgen og aften - var ganske super. Kan på det varmeste anbefales.
2021년 7월에 3박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 7월 21일
Dear Mads, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to all the team members. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to welcome you again soon. Kind regards from the entire team at MarSenses Puerto Pollensa Hotel & Spa.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 6월에 7박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 7월 12일
Apreciada Laura, Muchas gracias por su puntuación, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Esperamos nos visite de nuevo en un futuro. Gracias de nuevo de parte de todo el equipo de Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Susanne

좋아요: 청결 상태, 객실의 편안함
Virkelig dejligt voksenhotel
Vi boede en uge på MarSenses. Vi havde brug for et dejligt værelse, ro, afslapning og god mad, og hotellet levede op til alle dele. Værelset var en Junior Suite med udsigt til poolen og med en stor balkon. Sengen var stor og god (ikke "udlagt" eller blød). Sengetøjet var lagener og et tæppe, men der var en dyne som man kunne bruge i stedet, hvilket vi helst vil. Airconditionen var måske ikke helt kold nok, men det fungerede fint! Bruseren var skøn og stor, og badekarret som stod ved siden af sengen (!) var også dejlig. Personalet var virkelig flinke og søde - især Jesus og Andres i baren og restauranten. Der var stille og roligt ved poolen, og masser af liggestole (hotellet skulle være 60% fyldt da vi var der, men der var ikke mere end 25-30% belagt omkring poolen). Der var lidt underholdning i form af en sanger ved et klaver et par aftener i ugen, men det sluttede 22.30, så det var ikke noget der generede, hvis man ikke er til det. Vi havde halvpension og havde regnet med, at skulle spise ude de fleste aftener, men vi endte faktisk med at spise på hotellet hver aften. Tema buffet hver anden aften og buffet med 3 á la carte valg de øvrige aftener. Maden smagte af meget, og vi syntes faktisk det var virkelig lækkert. Motionsrummet er også rigtig godt med løbebånd og crosstrinere i en god kvalitet. Så et skønt hotel, hvis man gerne vil slappe af og ikke er til larmende børn (eller voksne!!), når man ikke længere selv har nogen i den alder :)
2021년 6월에 6박 숙박함
답변 제공: Belén Torres - Guest Experience Manager 님, 2021년 6월 26일
Dear Susanne, First of all we would like to apologize for not responding in your own language, we hope will be okay for you in english. Thank you for the great feedback of your recent holiday experience at our MarSenses Puerto Pollensa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy and staff were able to meet all your needs during your stay. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Moreover, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to see you again in the future. Kind regards, All the MarSenses Puerto Pollensa team.

2/10 - 너무 별로예요

Alastair

2020년 5월에 4박 숙박함
답변 제공: Mar Hotels 님, 2020년 6월 11일
Good morning Alastair, Thank you very much for your feedback. We feel sad to know that our hotel didn´t reach your expectations. Yu can be sure that we will work hard in order to provide a better service to our guests. Wishing you all the best.

8/10 - 좋아요

Henrik

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2019년 10월에 8박 숙박함

10/10 - 훌륭해요

Flint

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is one of the nicest I've ever stayed in. Very close to the the beach, restaurants, shops, public transport etc. The buffet style food was varied and excellent, the staff all helpful and friendly. We went in October and there was still entertainment in the form of singer's or musicians 2/3 times a week. We were given an upgrade to a room with a pool view, lounge and balcony. Definitely worth asking for a pool view. Can't wait to go back again.
2019년 10월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 23일
Dear Flint, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to welcoming you again soon. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 23일
Dear guest, Thank you very much from the entire Mar Senses team! We are glad to see you had enjoyed your stay with us. We hope to see you again in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 - 좋아요

Debbie

좋아요: 청결 상태, 직원 및 서비스
2019년 9월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 23일
Dear Debbie, thank you very much for your rating! Hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zeer mooie accomodatie, netjes, smaakvol ingericht. Gezellig en rustig, op 100m van het strand en gezellige wandelpromenade van port de pollensa. Vriendelijke mensen, gastvrije service en zeer lekker eten.
2019년 9월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 23일
Dear guest, Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Pollensa and also we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to see you again in the near future. Kind regards, all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TOO MANY SUN BEDS AROUND THE POOL. could have been spaced better
2019년 9월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 10월 2일
Dear guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Mar Senses Puerto Pollensa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you once again for making us your choice hotel and for your constructive critics about sunbeds, we certaily look forward to welcome you again in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 - 좋아요

Kingsley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 9월 24일
Dear Kingsley, We would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 9월 24일
Dear guest, Thank you for sharing your experience with us! We look forward to welcoming you again and having the opportunity to exceed your expectations. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Restaurant was great & so were the staff, reception staff not so great, checking in left a lot to be desired, we were told on checking in at teatime we had a room in one area, then after returning back to the hotel later on in the evening we were shown a not so good room nowhere near we were told it was going to be. We also didn’t like the fact we had to struggle in the bad wet weather that night to get our suitcases up 2 flights of stairs. But on receiving a room change we did receive some help moving a 2nd time.
2019년 9월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 9월 24일
Dear guest, We first would like to thank you for choosing our Mar Senses Puerto Pollensa for your holidays and for letting us know your concerns relating to your time in our as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 9월 13일
Dear guest, Thank you very much for your rating! It's always a pleasure to know you enjoyed your stay with us. We hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Per

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Topp hotell
Mycket bra hotell för vuxna Med högklass rakt igenom Härlig atmosfär och miljö nära stranden Maten håller hösta klass
2019년 8월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 31일
Dear Per, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mar Senses Puerto Pollensa and are delighted to read that we were able to match your holiday expectations. At Mar Hotels we know that meals are an important aspect of our guests overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to welcome you again soon. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like the entertainment. It's was poor and not on every evening
2019년 8월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 31일
Dear guest, We greatly appreciate the time you spent to review your recent experience in our Mar senses Puerto Pollensa, we always strive to exceed guests expectations and your comments will help our teams reaching that goal. We sincerely regret reading your disappointment with our entertainment program mostly because we strive to provide our guests with a varied assortment of live shows in the evening, nevertheless we will make sure to discuss your comments with the hotel management for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to welcome you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Adele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 26일
Dear Adele, Firstly we would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has a wonderful atmosphere, very relaxing, staff so attentive and helpful, food was great, well worth the money
2019년 8월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 26일
Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We also thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in a great position It was very clean & the rooms were spacious but you need to upgrade to a pool facing room The hotel staff were excellent & extremely helpful I’m not usually a fan of buffet food but there was a great selection here & in addition they offered an a la carte option on alternate days at no extra charge The only downside was the pool area where the sun beds, although very comfortable were just too cramped & close together I would highly recommend this hotel
2019년 8월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 26일
Dear guest, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Mar Senses Puerto Pollensa we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you once again for making us your choice hotel and for your constructive critics about the sunbeds, we will take your concerns into considerations and will look into a solution for it. We certaily look forward to welcome you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great all round experience. Staff were very friendly and efficient. Although the hotel was busy it was very peaceful, which is exactly what we were hoping for. However, our room was located above the kitchen / bar area which was noisy from 6am. The balcony overlooked the bins and general service area, with deliveries and bin collections sometimes from early in the morning.
2019년 8월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 18일
Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee this as there are going to be moments during the early hours for instance where some noise may be heard from the local municipality services, especially on our lowest road facing floors. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcome you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I do not like the half board meal plan The sofa in the room was worn out There was mould in the shower People leaving towels on sun beds all day Pool had loose tiles within the pool
2019년 7월에 11박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 18일
Dear guest, In Mar Senses Puerto Pollensa we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We will appreciate if you could contact us at guestexperience.marsensespuertopollensa@marhotels.com with more details as your room number, so we would be able to discuss involving the respective team members and management to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. For future occasions we strongly encourage you to contact our reception in the event of finding any area unattended, this will give us an opportunity to bring your remarks to the attention of our staff and management at the moment. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant friendly staff, helpful at all times . Highly recommended.
2019년 7월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 8일
Dear guest, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this very kind review of our hotel and we look forward to welcome you again in the future. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Mia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rigtig lækkert hotel
Rigtig lækkert. God service. Meget smilende personale.
2019년 7월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 6일
Dear Mia, Thank you very much for sharing this great review of your recent stay at Mar Senses Puerto Pollensa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to welcome you again soon. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 10박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 3일
Dear guest, Firstly we would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

KEZZA64 님, Luton, UK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel, spacious rooms, amazing food, friendly staff.. Brillant location to beach, & restaurants..
2019년 7월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 3일
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Mar Senses Puerto Pollensa with us and Expedia readers. Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 31일
Dear guest, Thank you for the time invested in sharing your experience with us. We hope to visit us again in the not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Berit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 28일
Dear Berit, Firstly we would like to thank you for the rating you shared following your recent visit to our Mar Senses Puerto Pollensa. We certaily look forward to welcoming you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards from all the team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 22일
Dear Peter, Thank you very much for your rating! It's always a pleasure to know you enjoyed your stay with us. We hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.

8/10 - 좋아요

John Ove

좋아요: 직원 및 서비스, 객실의 편안함
2019년 6월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 15일
Dear John, We greatly appreciate the time you spent to review your recent experience at Mar Senses Puerto Pollensa we always strive to exceed guests expectations and we would like to receive your comments to help our teams reaching that goal. We hope we will have the pleasure to welcome you back and encourage you to point out any imperfection if any appears at our e-mail adress guestexperience.marsensespuertopollensa@marhotels.com, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Kind regards from the entire team of Mar Senses Puerto Pollensa.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 15일
Dear guest, Thank you very much for your rating! It's always a pleasure to know you enjoyed your stay with us. We hope to see you again in the near future. Kind regards from all the team of Mar Senses Puerto Pollensa.