빌라, 더블침대 1개, 강 전망 | 객실 내 금고, 책상, 암막 커튼, 방음 설비
예약 가능 여부 확인

머큐어 고아 데바야 리조트 여행 후기

3.5 out of 5
머큐어 고아 데바야 리조트
Divar Island, Panaji, Goa

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 10개 이용 후기 중 7개" "
평점 8 - 좋아요. 10개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 10개 이용 후기 중 0개" "
평점 4 - 별로예요. 10개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 10개 이용 후기 중 1개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

10/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Amey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the peace and quiet. This was our 2nd time here. The staff is very polite and accommodating. The rooms are well equipped and comfortable. We would definitely visit again. A couple of suggestions would be that the resort advertises 3 restaurants. These are more like 3 venues with the same menu. It would make sense and provide more choice if there was variety of food options between the 3 restaurants. The other suggestion would be to provide perhaps a twice daily shuttle to Ribander. This can be for cost. Since the resort is on an island, it would allow the option for day trips.
답변 제공: Sanjay Pagi 님, 2023년 12월 8일
Dear Amey,Greetings from magnificent Mercure Goa Devaaya Resort!We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Resort. We are delighted to read that you had an excellent stay and enjoyed your stay at our Resort. I will share your comments with our team. Your feedback definitely stands a great source of encouragement and motivation to our entire team. Thank you for your kind feedback and we hope to see you again for another magnifique journey with us. Sincerely,Sanjay PagiGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Resort but food needs to be improved
The hotel was beautiful.Well maintained rooms. We took the cottage type rooms on the ground floor. The rooms were clean and spacious. Staff was very helpful before and even during the stay. The only thing what needs to be improved is the food at the restaurant. It was really bad and the portions were like fine dining. We complained about the same, and they were nice enough to try to address the issue. But still food needs to be improved specially in taste and variety, and many things on the menu werent available. Besides this it was an overall great stay.
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Retreat
Amazing peaceful retreat would recommend. Great food all vegan, juices etc. Treatments great. Would loved to have stayed one more night. Thank you lovely staff. Dont change. 👍❤️
2019년 3월에 2박 숙박함
답변 제공: Sanjay Pagi, General Manager 님, 2019년 3월 15일
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi, General Manager

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kraft tanken und Ruhe
ein Ort auf einer Insel, sehr beschaulich und gepflegt, sehr schmackhaftes Essen. Insgesamt mit Yoga, Meditation und den ayurvedischen Anwendungen kann man hier gut zur Ruhe finden und auftanken.
2018년 3월에 4박 숙박함
답변 제공: Sanjay Pagi 님, 2019년 7월 28일
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

10/10 - 훌륭해요

CF 님, Munic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ein kleines Paradies des Wohlfühlens, und der Ruhe
Hier kann man wunderbar loslassen mit Yoga, Meditation und tollen Treatments und bestem leichten und extrem leckeren vegetarischem Essen. Man fühlt sich wie neugeboren danach....
2018년 2월에 4박 숙박함
답변 제공: Sanjay Pagi 님, 2019년 7월 28일
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

8/10 - 좋아요

Leszek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Sanjay Pagi 님, 2019년 7월 28일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Goa Devaaya Retreat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sanjay Pagi General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEAUTIFUL!
Beautiful room, food, surroundings and staff! Kind and accommodating.
답변 제공: Sanjay Pagi 님, 2019년 7월 28일
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

2/10 - 너무 별로예요

Rohit 님, Austin, Texas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chaos & running around hotel
Hotel's location is amazing and that's the only good thing about it. The management is horrible, they do not know what they are doing. It feels like old governement office where they just have tons of paperwork & nothing gets done by the end of the day. I am on a vacation, make me feel relaxed. For everything they make you fill out some kind of a form. "You need a massage ? fill out this form. You need something else, fill out another one". They have so much manual paperwork, that the staff is so confused half the time. BUY A COMPUTER AND MANAGE YOUR GUESTS & THEIR REQUIREMENTS ON IT. IF YA'LL DEVAYAA GUYS ARE READING THIS REVIEW, I CAN HELP YOU WITH A HOSPITALITY SOFTWARE. CONTACT ME.
답변 제공: FOM 님, 2019년 7월 28일
Dear Guest, Thank you for taking the time to tell us about your experience at the Devaaya Retreat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Devaaya, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 - 훌륭해요

Marianne 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxation and some luxury
Went there for some relaxation and Ayurvedic treatments. Very nice until it got a bit crowded with big groups coming in and lack of communication at the Veda Centre caused some problems. But overall, a very lovely place.
답변 제공: Sanjay Pagi 님, 2019년 7월 28일
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

10/10 - 훌륭해요

Natasha 님, sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rest and recover
Great for recovering and relaxing.Quiet and peaceful. Not for adventure and night life. Good quality ayuvedic treatments I would recommend.