The staff were very friendly, and the studio apartment was very spacious and had everything we needed. As back packers we were without a car and arrived on public transport from Picton - bear in mind that it is a long walk into/out of Kaikoura from here, so if you don't have a car, you may want to use the local shuttle bus if you have heavy luggage in tow. We knew this was the case before arrival and therefore his was not an issue for us. Overall we had a lovely stay.