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예약 가능 여부 확인

알파나 호텔 여행 후기

3 out of 5
알파나 호텔
Ram Ghat, Lower Bazar, Lower Road, Haridwar, Uttarakhand

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 41개 이용 후기 중 14개" "
평점 8 - 좋아요. 41개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 41개 이용 후기 중 9개" "
평점 4 - 별로예요. 41개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 41개 이용 후기 중 2개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Shubham

아이를 동반한 가족 여행, 가족 여행
The Hotel has become quite old. There were water droplets on walls due to moisture. They dont provide stool to sit while bathing. which is must for elders. The AC is centralized but time to time it is not effective in cooling. only plus points are big room, hotel is in the main market. all ghats are within walking distance. so recommending this hotel to all
2024년 4월에 2박 숙박함

8/10 - 좋아요

sanjay

2024년 4월에 1박 숙박함

8/10 - 좋아요

isha

2023년 5월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2023년 5월 8일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you enjoyed your stay with us. The staff is grateful for your acknowledgement. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

10/10 - 훌륭해요

Venkata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The management was excellent, their reception was great. They have a good restaurant too
2023년 3월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2023년 4월 1일
Dear Guest,We would like to thank you for your valuable feedback. We are happy to know that you enjoyed your stay with us. The staff is grateful for your acknowledgement. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar.Thanks

6/10 - 괜찮아요

Anil

10/10 - 훌륭해요

Manish

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, clean rooms and washrooms, amazing location, within 500 meters from main ghat. Loved the stay here. Recommended !!
2022년 12월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2023년 1월 3일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you liked the hotel's location and cleanliness. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

10/10 - 훌륭해요

Aarushi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was gud but the only problem i faced was that hot water wasnt available in my room even after lot of complaining it wasnt solved.
2022년 9월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2022년 9월 21일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you had an enjoyable stay with us. As per communication with our staff, hot water issue was resolved. We regret the inconvenience. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

6/10 - 괜찮아요

Hirakant

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location (if you like being in middle of market). 7 mins walking to har ki pauri ghat and 10 mins to station. Hotel itself was A/C so very comfortable. Waiting area was comfortable. Rooms were spacious and bathroom was very good. Now the ugly part - no hot water...hotel provided adjoining room for taking bath and elevator was not working.
2022년 5월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2022년 6월 13일
Dear guest, We would like to thank you for your valuable feedback. We are happy to know that you had an enjoyable stay with us. We apologise for the inconvenience caused due to elevator as it was under maintenance we are working on the issue.We would like to thank you for staying with us, we would be happy to welcome you on your future visits to haridwar. Thanks

6/10 - 괜찮아요

Vikas 님, Issaquah

별로예요: 직원 및 서비스
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Jean

2022년 4월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2022년 4월 8일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you had an enjoyable stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

8/10 - 좋아요

jaya

2022년 3월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2022년 9월 21일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you had an enjoyable stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

2/10 - 너무 별로예요

Arun

2022년 3월에 1박 숙박함
답변 제공: Ankur Tomar 님, 2022년 3월 20일
Dear Guest, We regret the inconvenience caused. We would surely get in touch with you to note your concern. Thanks

10/10 - 훌륭해요

Vikrant

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely
2021년 9월에 1박 숙박함
답변 제공: O P Tiwari 님, 2021년 10월 2일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you had an enjoyable stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

10/10 - 훌륭해요

Deepak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a pleasant stay. Har ki Pauri is close by. Tiwari ji was very helpful in guiding us. Co operative staff.
2021년 9월에 1박 숙박함
답변 제공: O P Tiwari 님, 2021년 10월 2일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you had an enjoyable stay with us. The staff is grateful for your acknowledgment. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

10/10 - 훌륭해요

Sandeep

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a lovely stay at the boutique property. Helpful staff and tasteful food at the restaurant. Thanks to Mr. Tiwari for guiding us for city points.
2021년 8월에 1박 숙박함
답변 제공: O P Tiwari 님, 2021년 9월 9일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you had an enjoyable stay with us. The staff is thankful for your acknowledgment. We would like to thank you for staying with us. We would be happy to welcome you back. Thanks

10/10 - 훌륭해요

Sahil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Calm and relaxing stay in Haridwar. We were well guided by the staff. Food was also good at the hotel. Overall satisfactory stay.
2020년 12월에 1박 숙박함
답변 제공: O P Tiwari 님, 2020년 12월 17일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you had a relaxing stay with us. The staff is thankful for your acknowledgment. We would like to thank you for staying with us. We would be happy to welcome you back. Thanks

10/10 - 훌륭해요

Gaurav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a comfortable stay. Mr Tiwari was very co operative and guided us very well. Staff was supportive.
2020년 9월에 1박 숙박함
답변 제공: O P Tiwari 님, 2020년 9월 20일
Dear Guest, We would like to thank you for your feedback. We are happy to know that you had an enjoyable stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visit to Haridwar. Thanks

8/10 - 좋아요

carlos

좋아요: 청결 상태, 직원 및 서비스
Haridwar
Perfect location, close to important sites.
2020년 2월에 1박 숙박함
답변 제공: O P Tiwari 님, 2020년 3월 11일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you had an enjoyable stay with us. We are glad to know that you liked the property’s location. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

8/10 - 좋아요

Kalpana 님, Nagpur

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The ambience was good.The restaurant offered simple good food.It has a good vibe.However the staff had to be repeatedly told to clear our cups and glasses.I was also surprised that no toiletries were kept in the bathroom.
2019년 10월에 3박 숙박함
답변 제공: O P Tiwari 님, 2019년 11월 5일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you had an enjoyable stay with us. We endeavour to keep up to the guest expectations. We would like to inform that, toiletries are available in dispensers in bathroom rather than in packs. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

6/10 - 괜찮아요

Neha

좋아요: 청결 상태
별로예요: 객실의 편안함
Uncomfortable bed
The bed was very uncomfortable.
2019년 4월에 1박 숙박함
답변 제공: O P Tiwari 님, 2019년 5월 1일
Dear Guest, We would like to thank you for your valuable feedback. We regret for the inconvenience. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and location are good. I'd recommend it to all.
2019년 4월에 1박 숙박함
답변 제공: O P Tiwari 님, 2019년 4월 7일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you enjoyed your stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: O P Tiwari 님, 2019년 4월 7일
Dear Guest, We would like to thank you for your feedback. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

8/10 - 좋아요

Declan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay overall
Comfortable, value-for-money place, in a great location right in the heart of Haridwar bazaar. Food in the restaurant was good, wifi was fast, big comfortable bedroom. Overall I would recommend, but there were 2 minor negatives; 1) Bed was rock-hard, even by India hotel standards, and 2) Staff were not particularly helpful or friendly
2019년 3월에 1박 숙박함
답변 제공: O P Tiwari 님, 2019년 3월 19일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you enjoyed your stay with us. We would surely consider your feedback for improvement. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay in Haridwar
Hotel correct. The Manager did everything to please us.Very nice people. Hotel well situated to visit Haridwar. Choose a end of corridor room.
2019년 2월에 2박 숙박함
답변 제공: O P Tiwari 님, 2019년 2월 12일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you enjoyed your stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

10/10 - 훌륭해요

Ashok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spent a good time at Alpana. Hotel was close to Ganga arti sthal and al prominent locations. Good service and good food! Tiwariji was very helpful in guiding us to all the places. Thanks
2018년 11월에 1박 숙박함
답변 제공: O P Tiwari 님, 2018년 11월 27일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you enjoyed your stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your future visits to Haridwar. Thanks

10/10 - 훌륭해요

Akash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean and staff was co operative. It is in the heart of the city, close to all the shops and at a walking distance to har ki pauri. The food at the restaurant was also decent with good portion size.
2018년 10월에 1박 숙박함
답변 제공: Kirty 님, 2018년 10월 11일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you liked the hotel cleanliness, food and location. The staff is grateful for your acknowledgement. We would like to thank you for staying with us. We would be happy to welcome you on your future visit to Haridwar. Thanks

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean hotel very near to Ganga ceremony
It is a well maintained hotel at the price. Good location, very near to har ki pauri. We like the food at the hotel restaurant, which was clean and low priced.
2018년 8월에 1박 숙박함
답변 제공: O P Tiwari 님, 2018년 9월 3일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you liked the property cleanliness, location and value. We endeavour to provide similar experience t all our guests. We would like to thank you for staying with us. We would be happy to welcome you on your next visit to Haridwar. Thanks

4/10 - 별로예요

Kamal

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 2월에 1박 숙박함
답변 제공: O P Tiwari 님, 2018년 4월 13일
Dear Guest, We apologise for the inconvenience caused. Please let us know the cause of concern so that we may improve on the same. Thanks

10/10 - 훌륭해요

tushar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel room was very clean and the staff was very friendly and supportive.
2018년 1월에 1박 숙박함
답변 제공: O P Tiwari 님, 2018년 1월 22일
Dear Guest, We would like to thank you for your valuable feedback. The staff is thankful for your compliments. We are glad to know that you liked the property clean lines and location. We would like to thank you for staying with us. We would be happy to welcome you on your next visit to Haridwar. Thanks

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel. Close to ceremony location. VFM.
Good stay at the hotel. Clean big room, helpful staff. One if the few clean hotels we stayed in.
2017년 12월에 1박 숙박함
답변 제공: O P Tiwari 님, 2017년 12월 19일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you had a comfortable stay with us. We would like to thank you for staying with us. We would be happy to welcome you on your next visit to Haridwar. Thanks

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Location and Helpful staff
Though tucked away in a small alley, it was easy to find and is located at walk-able distance from Har ki Pauri, local market where you can eat famous Haridwar street food and not that far from Railway Station either.
답변 제공: O P Tiwari 님, 2017년 4월 7일
Dear Guest, We would like to thank you for your valuable feedback. We are happy to know that you had a pleasant stay with us. We are glad to know that you liked the hotel's location. We would surely look into the TV issue and get it rectified. We would like to thank you for staying with us. We would be happy to welcome you on your next visit to Haridwar. Thanks

6/10 - 괜찮아요

Jayanta 님, Bangalore

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Close to Ghat -congested rd-car cant reach after 9
Overall functional hotel-clean and safe-but no frills.car cannot reach here post 9am so we had to put luggage on rickshaw and walk to reach. But if purpose is to visit Har Ki Pauri and experience ghats this is not bad place fr overnight stay. Dont expect luxury.
답변 제공: O P Tiwari 님, 2017년 1월 5일
Dear Guest, We would like to thank you for your feedback. As the property is located in the prime area, car access is restricted to timings. We are glad to know that you found the property clean and safe. We aim to provide value to our guests. We would be happy to work on your suggestions. Thanks

8/10 - 좋아요

Rajneesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel affordable food
Good room service courteous staff
답변 제공: General Manager 님, 2017년 1월 5일
Dear Guest, We would like to thank you for your feedback. We are happy to know that you liked hotel service, cleanliness, food and value. We would like to thank you for motivating us. We hope to provide similar experiences to all our guests. Thanks

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Food was good
답변 제공: O P Tiwari 님, 2016년 4월 29일
Dear Guest, We would like to thank you for your valuable feedback! We are happy to know about your experience. We would continue our efforts for customer satisfaction. Thanks

8/10 - 좋아요

Ritsuko

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay
We stayed hotel Alpona for 2nights. It is in middle of market.very convenient place and clean room,nice classic elevator,nice stuff. We are going stay again on the way back to New Delhi.
답변 제공: O P Tiwari 님, 2016년 2월 2일
Dear Guest, We would like to thank you for your encouraging feedback. The staff feels grateful and motivated. We hope to see you again and help us serve you better. Thanks

6/10 - 괜찮아요

Dorte H. 님, Tønder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
The hotel looks nice, is clean and places very central in the city. The restaurant - looks like it is under development. Most of the staff do not speak English. We had a nice evening and night there - and they helped us with everything we needed.
답변 제공: O P Tiwari 님, 2016년 4월 2일
Dear Guest, We would like to thank you for your valuable feedback. We are glad to know that you liked our services. We are surely in state of development and would be out with new facility soon. Thank you for staying with us. We hope to see you again. Thanks

6/10 - 괜찮아요

실제 이용하신 고객

Comfortable hotel but no AC Car parking is only accessible between 10pm and 9am, this was not made clear online so bringing our car in was difficult
답변 제공: O P Tiwari 님, 2016년 4월 2일
Dear Guest, We would like to thank you for your feedback. We would like to apologise foe the inconvenience caused to you. We would like to help you better in the future.

4/10 - 별로예요

sandipan 님, california, us

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Alpana hotel dirty but ok
I stayed in the hotel for 2 nights. The hotel staff was courteous and good, and helpful. Hoeven t h e room was dirty. Water stayed in the bathroom never got dried. The WiFi was there just for mamesake.
답변 제공: O P Tiwari 님, 2016년 2월 2일
Dear Guest, Thank you for your feedback. We are glad that you liked our services. We would like to apologise for the inconvenience caused and would improve on the same. Thanks

4/10 - 별로예요

Aman 님, Chandigarh

별로예요: 직원 및 서비스
Better options available in cheaper price nearby
Location is good. Rooms are clean. However you get better accomodations in cheaper price nearby. So no value for money. Kitchen service is terrible.Takes more than hour to deliver single meal even. Tea kettle not working in the rooms.No kids channels on TV in our room.Room key misplaced by staff member and no one accepted till last. 7 hour open kitchen in 24 hour and if you even order during working hours, order delivery takes more than 1 hour.
답변 제공: O P Tiwari 님, 2016년 2월 3일
Dear Guest, We would like to thank you for your feedback. Sir, as suggested earlier, restaurant does not operate 24 hours, therefore we were unable to provide you off hour services. We also do not provide tea kettle services on our base category rooms. We would like to apologise foe the inconvenience caused to you. We would like to help you better in the future. Thanks

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Compromise situation
At the time of entry at hotel, manager said how u book the room, how can be u get confirmation of booking while booking on same day. There is no vacant room how can u get. Sit at reception room we check what will happen there is no surity to accommodate u, telling lots of if and but..... Then finally he wants to settle at his hotels store room after clearing all stuffs, TV was disconnected and no wifi as per hotels.com showing, finally passed the the time nothing is enjoyable but anyhow pass the time. Simply irritating experience!!! Poor hotel amnesties...
답변 제공: O P Tiwari 님, 2016년 4월 2일
Dear Guest, We would like to thank you for your feedback. We would like to apologise for the inconvenience caused to you due to bookings at peak season. We have also improved the systems and procedures so that issues as such may not arise in future. Thank you for your co-operation. We would look forward to serve you again. Thanks

6/10 - 괜찮아요

실제 이용하신 고객

IT was ok..
overall the hotel was ok...only one thing bad about this hotel is that car doesnt go to da hotel...u have to pay extra money to get to da hotel everytime. it cost us lot of money just gettin to da hotel.this hotel is INSIDE OF THE MARKET.Manager of this hotel is very helpful, and very nice.
답변 제공: Manager 님, 2016년 2월 2일
Dear Sir, We would like to thank you for your feedback. We are glad that you liked our hospitality. We would also like to inform that being in the heart of the city and close to prime attractions has its disadvantages. During peak season, due to high traffic, access may have some issues. We would once again thank you for staying with us and we hope to serve you better next time. Thanks