숙박 시설 입구

디 올슨 멜버른 - 아트 시리즈 여행 후기

5 out of 5
디 올슨 멜버른 - 아트 시리즈
637-641 Chapel Street, South Yarra, VIC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 2036개 이용 후기 중 1277개" "
평점 8 - 좋아요. 2036개 이용 후기 중 539개" "
평점 6 - 괜찮아요. 2036개 이용 후기 중 138개" "
평점 4 - 별로예요. 2036개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 2036개 이용 후기 중 25개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

JAE HONG

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 3박 숙박함

8/10 - 좋아요

현정 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
작은 부티크호텔, 위치가 아쉬워요
좋은 호텔임은 분명합니다. 허나, 처음 들어간 객실에 전기쿡탑이 안되서 객실을 바꿨고, 원래 룸보다 한단계 더 높은 객실이었는데, 객실크기나 침대 크기가 작았습니다. 직원들은 굉장히 캐쥬얼하고, 친철하게 다가왔습니다. 그러나 만약 다음에 기회가 된다면 시내 중심가, 플린더스스트리트역 부근에 호텔을 잡을까합니다. 아무리 10분 내외 거리지만, 이동하는데 불편함이 있고, sky bus를 이용해서 공항에서 시내까지 올경우 이 호텔은 South Yarra에 있어 직통으로 호텔까지 가지 않고, 버스 이용 후 지하철을 따로 이용해야하는 불편함이 있었습니다.(여행준비할때는 몰랐네요) 멜버른은 시내 중심가가 작고 걸어서 돌아다닐수있을만큼 잘되어있기 때문에 다음에는 시내중심에서 묵고싶습니다. 저같은 여행자의 경우 위치가 아쉽습니다.

10/10 - 훌륭해요

Sanaz

가족 여행
Excellent overall. Rooms great size and clean. Service and front desk staff excellent. Air conditioning poor and very cold at night as it was noisy. But they did offer to fix. Overall very nice, kind and caring staff.
2024년 4월에 3박 숙박함
답변 제공: Raghu 님, 2024년 5월 2일
Dear Sanaz,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

8/10 - 좋아요

Cellina

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed many times, and it is always consistently good!
2024년 4월에 4박 숙박함
답변 제공: Raghu 님, 2024년 4월 25일
Dear Cellina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 편의 시설/서비스
One of the best places to stay in Melbourne.
2024년 4월에 1박 숙박함
답변 제공: Raghu 님, 2024년 4월 17일
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loved the ‘artistic’ theme. Lovely art works around the hotel & nice decor/details in the room. Very friendly staff
2024년 4월에 3박 숙박함
답변 제공: Raghu 님, 2024년 4월 11일
Dear Linda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

8/10 - 좋아요

Kristina

좋아요: 청결 상태, 편의 시설/서비스
Bed was super comfy and kitchen amenities really useful. The table is the room was wobbly af and no housekeeping on Day 2/3. I stayed 3 nights. Pool was nice but sundeck not so sunny and no hot tub as pictured (only in the penthouse apparently). I enjoyed the Easter eggs so thanks for that. Decent value for money!
2024년 3월에 3박 숙박함
답변 제공: Raghu 님, 2024년 4월 7일
Dear Kristina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

blazing

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a good stay no problems would definitely come stay again
2024년 3월에 1박 숙박함
답변 제공: Raghu 님, 2024년 3월 31일
Dear Guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

Samantha

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. The only criticism is we paid for parking but there was no availability in the car park and we were forced to find overnight street parking.
2023년 12월에 2박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Samantha,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

ROY

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always stay at this hotel as it is very central. The staff are nice and efficient too
2024년 3월에 2박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Roy,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

8/10 - 좋아요

Christopher

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Christopher,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property was a waste of money. It was so dirty; there was a used bandaid in the bathroom. The room was small and generally felt dirty. And the curtains had holes in them. Generally gross. Customer service was also bad. Took ages to bring breakfast and food was just ok. I do not recommend.
2024년 3월에 1박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Michael,Thank you for taking the time to provide feedback regarding your recent stay with us. We sincerely apologize for the subpar experience you encountered during your time at our property. Your comments are deeply concerning to us as they do not reflect the high standards of cleanliness and service we strive to maintain.The issues you mentioned regarding cleanliness, including finding a used bandaid in the bathroom and noticing holes in the curtains, are completely unacceptable. We understand the importance of a clean and well-maintained environment for our guests, and we are truly sorry that we failed to meet these expectations during your stay. Rest assured, we are investigating these matters internally and taking immediate steps to address them to prevent similar occurrences in the future.Furthermore, we regret to hear that you were dissatisfied with the level of customer service you received, particularly in regards to the breakfast service. Providing efficient and attentive service is a priority for us, and we apologize for any delays or shortcomings you experienced. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the guest experience.We understand that your experience fell short of your expectations, and we appreciate you bringing these issues to our attention. We take guest feedback seriously, and we will work diligently to rectify these issues and regain your trust.Should you reconsider giving us another opportunity, we would welcome the chance to provide you with a much-improved experience that reflects the true standard of our property. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Kind regards,Raghu SharmaAssistant Manager

8/10 - 좋아요

CHEUK YAN

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The door doesn't come with a door chain nor a double lock system, so kind of worry about the safety while staying there.
2024년 3월에 4박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Cheuk yan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

Taryn

2024년 3월에 1박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Taryn,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff were friendly and helpful, the rooms were neat and tidy and overall a wonderful stay. Thanks
2024년 2월에 1박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Amanda, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

8/10 - 좋아요

Gwyneth Hui Hsing

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: The Olsen Team 님, 2024년 2월 29일
Hi Gwyneth,Thank you for taking the time to review your stay with us. We look forward to welcoming you back to The Olsen.Kind Regards,

8/10 - 좋아요

Etienne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious room, comfortable bed and close to all South Yarra's shopping and dining options
2024년 2월에 1박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Etienne,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
A wonderful hotel in a vibrant local area. Walking distance to Chapel Street shopping/nightlife and walking distance to MCG.
2024년 2월에 2박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Alicia, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Lois

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay at the Olsen. Staff were friendly. Room clean & well equipped. Lots of food options nearby. Easy walk to S Yarra train station which is one stop from the MCG.
2024년 2월에 1박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi LoisThank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Grace

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A Great place to stay in the heart of South Yarra, easy access to the city.
2024년 2월에 1박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Grace, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

8/10 - 좋아요

DAVID

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice property, excellent room 1014, nice touches and well equipped. Reception desk was friendly and helpful at all times. My luggage was thoughtfully put in the room when the room became available, however air con was not on.. therefore bags and contents were overheated when i came back to room ..
2024년 2월에 2박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi David, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We appreciate the note about the air con and will take this on board. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Leah

2024년 1월에 2박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Leah,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Stuart

2024년 1월에 1박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Stuart,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

6/10 - 괜찮아요

Kathe

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I am a big admirer of Olsen art. The restaurant was good. My room was very dusty, I told the manager. The TV was working on and off! I will never stay there again.
2024년 1월에 2박 숙박함
답변 제공: The Olsen Team 님, 2024년 2월 29일
Dear Kathe,Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Great amenities
Neat and functional hotel room with all amenities. The art decor is very pleasant. I felt very safe moving around the hotel when travelling alone
2024년 1월에 7박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi There, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

4/10 - 별로예요

mark

2024년 1월에 1박 숙박함
답변 제공: Raghu 님, 2024년 3월 26일
Dear Mark, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay.Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. If there's anything specific you would like to share with us or if you have any suggestions on how we can better serve our guests, we would greatly appreciate hearing from you.We hope to have the opportunity to restore your confidence in our hotel during your next visit.Kind regards,Raghu SharmaAssistant Manager

4/10 - 별로예요

Emmett

좋아요: 청결 상태, 객실의 편안함
Not as great as it was a few years ago
We have been staying in this hotel so many times and we couldn’t not notice how deteriorated hotel is now. Cracked sinks, and furniture need refurbishing asap. Also in our stay someone hit our car at the parking, if someone could contact us regarding this that would be great.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 객실의 편안함
Nice hotel, needs refurbishment.
Friendly staff and good breakfast, but the hotel is worn down and needs a refurbishment.
 Nightstand broken
Shower
Coathanger damaged
Bird poo all over windows
2024년 1월에 2박 숙박함

8/10 - 좋아요

Zaheer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Zaheer,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the paintings on the walls. Everything worked.
2023년 12월에 5박 숙박함
답변 제공: The Olsen Team 님, 2024년 1월 25일
Hi Patrick, Thank you for your positive feedback. We are very happy you enjoyed your stay, and we look forward to welcoming you back to The Olsen soon. Kind Regards, The Olsen team

8/10 - 좋아요

Pauline

가족 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Pauline,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Weili

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel sit at convenient location where shop stores and restaurants around. Room is clean and art displays show professional everywhere. However, parking is not easy as limited parking sport in two levels of parking garage.
2023년 12월에 3박 숙박함
답변 제공: Cami 님, 2024년 1월 7일
Hi Weili, thank you so much for taking the time to leave this amazing review. I will share this with our different departments team as they will be happy to hear that! In regards to parking, I am so sorry our facilities did not reach your expectations. We indeed have a restricted capacity carpark due to the way it was built. We luckily have alternative options to recommend with 2 parkings less than 2 minutes walk from the hotel. Thank you again for taking the time and have a wonderful year 2024!Warm regards,Camille

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Rita,Thank you so much for taking the time to share this high rating. The team will be delighted to see you had a good experience! We look forward to welcoming you soon at The Olsen :)Warm regards,Camille

10/10 - 훌륭해요

Jack

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying at The Olsen and will certainly be back myself and my kids enjoyed every part of the experiance and have refered to my friends and family. Great work guys what an awesome hotel 😄
2023년 12월에 1박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Jack! Thank you so much for your review, that is just music to my ears! It is just amazing to know you and your kids had a great time! :DWe cannot wait to welcome you back here and provide you with even better of an experience and time! Thank you again Jack, I will definitely share this with the team!Warmest regards,Camille

10/10 - 훌륭해요

Tereza

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I would stay and recommend this location again! It is far better than staying in the CBD, with lots of dining and shopping options nearby. Just across the road there is the Beverly rooftop for a fine dinging and special occassion dress code for a special celebration. Great connection by train to Brighton and St Kilda by tram. The hotel itself was quiet for us, which was perfect. The small gym was great and we enjoyed the pool too. Overall incredible value and far better than a stay in the city is my opininon. Cheers,
2023년 12월에 3박 숙박함
답변 제공: The Olsen Team 님, 2024년 1월 25일
Hi Tereza, Thank you for your positive feedback. We are very happy you enjoyed your stay and look forward to welcoming you back soon.Thank you, The Olsen Team

10/10 - 훌륭해요

DANIEL

2023년 12월에 2박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Daniel! Thank you for this high rating, it is always great for the team to see that you had a great time with us! We will really appreciate you taking the time and we look forward welcoming you back here soon! :)Warm regards,Camille

8/10 - 좋아요

David

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi David and thank you for taking the time to leave this rating. If there is anything else you would like to share with us please do not hesitate to get in touch! We always thrive for improvement and making the best out our guests' experience. :)Hope to welcoming you back soon!Warm regards,Camille

10/10 - 훌륭해요

Gail

2023년 12월에 2박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Gail! Thank you for this high rating, the team will really appreciate that! We look forward welcoming you back here soon! :)Warm regards,Camille

10/10 - 훌륭해요

Anthony

2023년 12월에 1박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Anthony and thank you for your high rating! It is amazing to know you had a good experience! We hope we will see you again soon at The Olsen.Warm regards,Camille

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay.
2023년 12월에 1박 숙박함
답변 제공: Camille 님, 2023년 12월 28일
Hi Mark, thank you very much for the high ranking! We are happy you enjoyed your stay and we hope to welcoming you back soon. Happy New Year

10/10 - 훌륭해요

Yvette

2023년 12월에 5박 숙박함
답변 제공: The Olsen 님, 2024년 2월 23일
Hi Yvette,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

4/10 - 별로예요

Sanaz

좋아요: 청결 상태
I was not impressed with this stay. I stay at the Olson often. However , this stay was very disappointing. The staff were rude. We requested a roller bed which comes at a cost. However, the staff did not even assemble it. The room needed vacuuming. The person that brought the vacuums cleaner just stood there while I did
2023년 12월에 3박 숙박함
답변 제공: Cami 님, 2023년 12월 23일
Hi Sanaz, I am sorry you had a bad experience with us this time. We always try to provide the best experience and make constant progress and improvements to make The Olsen a better place everyday. I sincerely apologise you feel that way about our staff and I will definitely as discussed before follow up with everyone and work upon this. Please let us know if there is anything else you would like to share with us and we will always be happy to assist. I hope you have a lovely end of the year and I wish you all the best for 2024.Warm regards,CamiDUTY MANAGER

8/10 - 좋아요

Simon

2023년 12월에 2박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Simon! Thank you for your rating, we really appreciate you taking the time and we look forward to welcoming you back here soon! If you would like to share anything else with the team, please do not hesitate to get in touch :)Warm regards,Camille

2/10 - 너무 별로예요

Matthew

2023년 12월에 1박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Matthew, I am so sorry to see this rating and that your experience with us was not up to your expectations. If you would like to get in touch with the team to discuss this further and see how we can improve, please do not hesitate. We hope we will have the chance to make it up as we do not want to leave you with a bad experience! We always strive to make our guests experience as enjoyable as possible so please do not hesitate to contact us for anything!Warm regards,Camille

10/10 - 훌륭해요

Craig

2023년 12월에 2박 숙박함
답변 제공: Cami 님, 2024년 1월 6일
Hi Craig and thank you for this high rating, the team will really appreciate seeing this! We look forward welcoming you back here soon! :)Warm regards,Camille

8/10 - 좋아요

Mariela

좋아요: 청결 상태
Beautiful hotel
Such a lovely hotel, great location, however stayed on the 3rd floor and you could hear all the noise from the street. There’s a rooftop bar across the road and you could hear people leaving and being rowdy. You could also hear all the trams going past.
2023년 12월에 1박 숙박함
답변 제공: Cami 님, 2023년 12월 23일
What a lovely review to read! Music to my ears! Thank you immensely for sharing these beautiful words, it means a lot to everyone of us. I will make sure to share this to everyone! Merry Christmas and have a wonderful rest of the year and New Year ahead! :)Warm regards,The Olsen Team

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Art work
2023년 12월에 1박 숙박함
답변 제공: Cami 님, 2023년 12월 23일
Hi Peter and thank you for your ranking. We hope your experience overall exceeded your expectations and we look forward to welcoming you back here soon for more John Olsen paintings :)Warm regards,The Olsen Team

8/10 - 좋아요

Brendan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 11월에 1박 숙박함
답변 제공: Raghu 님, 2023년 11월 28일
Dear Brendan,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Raghu 님, 2023년 11월 28일
Dear Steven,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

6/10 - 괜찮아요

Craig

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Overall a disappointing stay. Felt like we were processed on arrival rather than greeted and welcomed. No offer of bags being taken to our room. Rooms were neglected in terms of scuff marks on bedside tables and cupboards, damaged bedside lampshades and dirty windows. Thin, small bath-towels and no bathrobes, poor layout of bathroom with no shelves/bench space for shavers, hairdryer etc, and no hooks for clothes. On the upside, comfortable beds & pillows and quality bed linen.
2023년 11월에 1박 숙박함
답변 제공: Raghu 님, 2023년 11월 28일
Dear Craig,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, and I want to extend my sincerest apologies for the aspects of your experience that did not meet your expectations.I am sorry to hear that your arrival experience fell short, and we did not provide the warm welcome and assistance you deserve. Your comments regarding the room conditions are concerning, and we take this feedback seriously. Rest assured, we will investigate and address the issues you've highlighted to ensure improvements are made.On a positive note, I'm glad to hear that you found our beds and pillows comfortable and that the bed linen met your expectations. However, we understand that these positive aspects do not compensate for the overall disappointment you experienced.We are committed to providing a high standard of service and accommodations, and your feedback helps us identify areas for improvement. I assure you that your concerns will be shared with our team, and we will take immediate steps to rectify the issues you've brought to our attention.If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out directly. We would welcome the opportunity to make things right and hopefully regain your trust in the future.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Best regards,Raghu Sharma Assistant Manager