Thank you, Jacqueline. Will certainly pass on your praise on cleanliness to our dedicated staff. Hot pool is open daily after 6pm, except on sturmy nights. Large swimming pool is seasonal, so will be open again after December. Caravan accommodation is offered to our concerned budget travelers with rates set just the same as camping. Guests are encouraged to bring along their own bedding etc. However we are always happy to lend additional items. Other accommodation includes Cottages with fully equipped kitchen, bathrooms and full set of bedding supplied

Tank you for staying, have a safe trip home

Thank you for feedback

Thank you very much for staying with us. Glad you liked our little Cottage

Thank you Suzanne. We are proud of our little Holiday Park and so greateful to our valued guests, glad you liked it here

Thank you , Neil. Lovely to see the children so happy on our adventure play ground. Kitchen is equipped with hot plates and a small oven. Guests are encouraged to bring along their own utensils but we are happy to hire these on request

Apologies if I came across, not meeting your expectations. Some times, due to regular maintenance, especially with our pool complex, guests cooperation is required. We are not always able to carry out these tasks after hours and in most cases our guests understand.

I am so sorry, Jasmine that you were caught in the shower while the pressure was low for a very short period. This was fixed as soon as you told us, and I offered you a late check out to finish your session as I can imagine this must have been frustrating. Thank you for commenting on the play ground

Thank you for staying at Te Aroha Holiday Park and providing this beautiful description.

I am the owner and not sure what the issue was with this guest. There was one couple staying last night through this booking site. I can only assume that they did not approve of the Camps policies when they were reminded not to use the zip line while intoxicated.

Thank you for visiting us, its always appreciated to hear from satisfied customers

Thank you for your review, please get back to us with anything we can do better

So sorry you found the room too hot. With the change of seasons, we have been advising guests to take along their own personal insect repellents. In 2 weeks time our seasonal all weather Swimming pool will be open. Meanwhile our guests can enjoy the natural Hot pool at 40 degrees, most nights between 6 pm and 9 p,, weather permitting.

Glad you liked the Cabin . We are currently in discussions with another internet provider. Hope to improve connectivity by mid November for everyone

Thank you, I hope you had a relaxing night

Thank you for staying with us

Thank you, we are continuously upgrading

Thank you very much for staying with us on this wintery night

Thank you for your feedback. We have a range of room types available, budget rooms are the Caravans, these are older models, priced accordingly. The Hot pool is open most nights after 6 pm

I am sorry to read about your bad experience. Children usually really like it here. The Cottage you stayed in has electricity and all lights are in good working order. As we are in the country side and it is winter with early onset of darkness, the automated garden lights turn on, however it is not bright to be in tune with the environment. The hot pool is operating daily between 6 pm and 8.30 pm. I did talk to you when you attempted to use the pool before it was ready and advised to come back later.

Thank you for your feedback. Apologies for condition mentioned in relation to pool and room. Hot pool opens after 6 pm, all other times private SPA is available by appointment. We work hard to keep our rooms clean and fresh for our guests enjoyment, and welcome any feedback while staying with us so we can remedy any shortcomings and ensure satisfaction .

Thank you for staying at our Holiday Park to enjoy Autumn leaves

Thank you for rating us

Glad to read positive comments about Cottage Poppy , our cleaners take great pride in their work. Sad to read about the disappointments in relation to add-on services when these were expected free of charge. As the Park rates are kept very low, we offer BBQ delivered to the guests site for $ 10 and private SPA sessions in the Jaccuzy for $ 15 per session of thirty minutes. At the same time there is however a second SPA pool available daily and free of charge.

Thank you for your review, glad yo uliked the BBQ and hot pools

My sincere apologies about the spider web. I can assure you that we clean every room after guests check out. Occupancy has been steady with most nights full up. So your room has definitely been cleaned the day before your arrival. I will be addressing this issue with the cleaners. A huge canopy of trees is towering over our little Cabins, with the recent summer heat, this has provided a welcome relief and cool shade for my guests. Unfortunately insects and spiders are part of nature here.

Thank you so much for your comments. We are very fortunate to live in such a beautiful rural area, away from city lights. Our pools are open free of charge to all our guests, hot pool open at night time only

Thank you for commentig.

Thank you Hailey. We work very hard to keep everything clean and welcoming for our guests. Apologies if this was not to your satisfaction

Es tut mir leid das Ihnen die Kosten fuer Kinder nicht klar waren bevor Sie hier angekommen sind. Es gibt eine Stelle auf der Buchungs tabelle wo man alle Mitglieder der Familie oder Mitreisende Freunde etc. eintragen kann. Totale Kosten werden dann automatisch berechnet. Da Sie bloss 2 Erwachsenen angegeben hatten musste das beim check in korrigiert werden. Ich hoffe fuer Ihr Verstaendnis

Can you please get in touch so we can address the issues

Great Review, thank you

Thank you for staying with us in this quiet countryside Holiday Park

Thank you for your review. The room you stayed in was our large Cottage Tui, I am so sorry that you thought these were larger, floorspace is 11 m long and 4 m wide.

Thank you Janine for your feedback. I am glad you liked the hot pool and the zip line available to our guests at the park. Apologies if you found the pull out sofa bed uncomfortable. I will be looking at upgrading these before the new season starts. There is no climbing wall, however plenty of tree swings and bridges to entertain the whole family.

Thank you Richard. So glad to read your positive feedback, it s always a pleasure hosting happy guests. The entire water supply to the Park is from our natural thermal Arthesian spring. It is tapped.

Thank you for your feedback. The heater provided is sufficient to keep Cottage Apple warm. A warning is issued about limited power supply to guests on arrival. Apologies if this has put you at unease. Apple is our smallest and cheapest en suite room, all others provide more space and power is not an issue

Thank you very much for staying with us

So sorry to read your comments here. Caravans are our cheapest option, guests are expected to bring along their own bedding. However a full set can be hired. I have checked all our Caravan doors and locks, not sure what the issue was, but apologies if you were unable to shut the door when you stayed.

Thank you for reviewing my place. We constantly receive high marks for our play ground, the flying fox is certainly a test for braveness.. During the summer months, all our pools are operating. Now , only the SPA pool plus the mineral hot pool which are two smaller pools. I hope you can come back next summer

Thank you for staying with us with your motorbike, safe travels

Apologies Debbie about the change of rooms. Thank you very much for accepting the change and refund offered when you arrived.

thank you for your review. Hot pool is open daily and can be enjoyed after 6 pm. Large pool is now closed for the season

Apologies, CD for your unpleasant night in the budget Caravan. We will attend to all these issues and I am very sorry you were not shifted to another room. Unfortunately none of this was communicated to me or reception prior to this message.

Apologies for this miss communication, we are always more than happy to upgrade our guests to a Cabin if requests are passed on to us. Will double check next time.

Apologies, so sorry this Holiday Park and unfortunately me and my staff obviously have let you down. Our rooms do not have hair drier, this is a basic Holiday Park with Cabins and Cottages and Tent sites. The communal showers and toilet block has hair driers. When you came to the office and asked for a hair drier we gave you one from lost property simply trying to help you out.

Apologies for the room change. Floor space between the two Cottages is slightly in favour of Cottage Edelweiss, which also has a separate bedroom for added privacy, we assumed that this would be nicer for you as you travelled with 3 people. Hot pool 's water is being changed daily, therefore during the day you might find it empty as it is being refilled for our guests to use between 6 pm and 8.30 pm. SPA is open most nights, the only reason for it to be closed is the weather as due to heavy wind and rain it is not possible to keep the water warm enough to be comfortable. I am very sorry to read your feedback on bed sheet conditions. We assure you that these are being changed daily, however I had a new cleaner starting last week and might have missed checking his work before you were checking in. I would have happily remedied this problem had you told me at the time, once again, so sorry.

Thank you for your feedback, and yes it is always great to see families enjoying our playground facilities with their children..Flies are seasonal and at their worst now, especially after the recent rain showers. We are doing everything we can to keep them away from the rooms without using chemicals. Investigate fly screens at this stage

Thank you Nancy, glad you liked the view of the mountain and the Cabin you stayed in

I am so sorry that the neigbours to your Cabin annoyed you during your stay. Unfortunately I was unaware of this and did not hear anything during my night patrol. Its possible that excessive socialising commenced after my last check, in which case I am always on call again my apologies that in this case I missed the opportunity tp help you.