Thank you very much for your kind words. It's very kind of you.

Hello. As far as we understand, the reason for all your anger is that there is no elevator in the annex building. Did it say there is an elevator when I booked? Of course it wasn't writing. Because, as nature, we write the ones that are not in the hotel properties, but the ones. You could ask this with a short message before or after making a reservation. Or you could note in your reservation that you have an injured person with you. But you haven't done any of this and you have blamed us for all your vigilance and carelessness. This is not fair. If you use the word terrible and give 1 point, it is a major indicator of rudeness. However, we helped carry your luggage, which is quite large and heavy. While you were supposed to leave at 12:00 (noon) on the day of departure, you locked the room and left and returned at 15:30. For this, we could charge you an additional fee. But we didn't charge any additional fees and we were not rude to you. In return for all these, we refer people to the conscience of your interpretation and the score you give. Regards.

Thank you for your positive feedback.