Dear Mr Nam,Thank you for choosing to experience the Hard Rock Hotel Singapore! So happy to hear of how much your family enjoyed the short stay with us and especially enjoyed swimming pool. . We regret to hear that the cleanliness of the room and some amenities unavailable did not provide the accommodations nor comfort level that met your expectations. Rest assured your feedback was a topic of discussion with the team on areas we need to improve on when handling issues such as these in the future. Hope to see you again.

Dear Mr Yoon,Welcome to the Show!Thank you for taking the time to review your recent stay with us at Hard Rock Hotel Singapore.It is disappointing to read about your experience of ants in your room and as well as breakfast at Sessions. This is an unacceptable standard. Please accept our sincere apology for the inconvenience and underwhelming experience caused, and we also appreciate your time for taking to speak with to us upon departure.We hope to be part of your holiday plan again in the future and do let us know if we can be of service in any way possible. I look forward to the opportunity to turn this around for you.All Is OneIril Husairy SableAssistant Operations ManagerHard Rock Hotel Singapore

Thank you for taking time to rate us on your recent stay.We regret that your experience did not meet your overall expectations. We would like to know more of your concerns.

Thank you for the privilege of hosting you during your most recent trip to Hard Rock Hotel and for your valuable rating We look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future

Thank you for the privilege of hosting you during your most recent trip to Hard Rock Hotel and for your valuable rating We look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future

Thank you so much for choosing to stay with Hard Rock Hotel at Resorts World Sentosa. We are thrilled that you have rated us an incredible five-star review and that you lived-through the Rock Star experience! We look forward to welcome you back again the next time your travels bring you to Resorts World Sentosa.

Thank you for the privilege of hosting you during your most recent trip to Hard Rock Hotel and for your valuable rating We look forward to welcoming you back.

Thank you for the incredible 5 star review. We look forward to welcoming you back very soon.

Thank you for the incredible review! We look forward to welcoming you back again the next time your travels bring you to Resorts World Sentosa.

We are thrilled to hear you enjoyed our incredible pool. We look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!

Dear Jangyoung Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear HeeSeung Thank you for the privilege of hosting you during your most recent trip to Singapore and for your valuable rating I look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future Love all, Serve all Jayson Diaz Estacio Guest Experience & VIBE Manager

Dear Taekoo Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear Sung Jun Thank you for the privilege of hosting you during your most recent trip to Singapore. I note on your insights and will share your comments to the team. I look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future Love all, Serve all Jayson Diaz Estacio Guest Experience & VIBE Manager

Dear Guest Thank you for the privilege of hosting you during your most recent trip to Singapore and for your valuable rating I look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future Love all, Serve all Jayson Diaz Estacio Guest Experience & VIBE Manager

Dear Hyun Chul Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear jiyoung Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable rating. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your family when your travels bring you to Resorts World Sentosa. Take time to be kind, Jayson Diaz Estacio Guest Experience & VIBE Manager

Dear Guest Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience & VIBE Manager

Dear Eunjin, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable rating. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your family when your travels bring you to Resorts World Sentosa. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear Rockstar, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear Rockstar, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear hwangjinyoung Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear Jung Youb, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear Changbum, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager

Dear Mr Venkataraman,We thanked you for choosing to stay with us. We regret to learn that your experience did not meet your overall expectations. It is always our best intention to give you the highest standard of service and what you have experienced is by no means an indicative of such. We have shared your concerns. Rest assured that we will do a reevaluation and ensure corrective measures are effectively put in place to avoid any recurrence. We sincerely apologized for the inconvenience that this may have caused you. We hope to be of service to you once again.Hope to see you again.

Dear Ms Acret,Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We are continuously working to maintain and improve our facilities for the satisfaction of all our guests. We will continue to share and review our service levels and we wish to thank you for your insights. We hope to be of service to you once again.