The shuttle from the airport was very slow in arriving and the line to check in at the hotel was very slow. In addition, my room keys were not activated properly. Also, the ice machine did not work on my floor.
I had selected this hotel because of the free airport shuttle, but was surprised that the shuttle did not start running until 0600 - too late for my flight. I ended up paying over 20 CHF for a taxi. I did find this information on the website later, but tucked away on a secondary page.