The property is very convenient to buses and trams. Easy access to the Duomo and to Milan Central. Nice location. However, I do not feel it's a 4 star hotel. The breakfast was very average. Most of the food was cold. The only hot items were eggs and soggy soggy bacon. The eggs were not replaced until they were all gone in the tray. Therefore, you needed to wait a while to get fresh scrambled eggs. The pancakes are ready made and just microwaved. I understand it's an american food. Plenty of cheeses, cold meat, and cakes. We couldn't get air conditioning in our room because they were not ready to turn it on so we had to open the windows instead. We were there for 8 nights. The sheets were not changed once. A coffee mug sat on the dresser for days and the trash bin was not cleaned out. It was literally overflowing. We placed our used towels in the shower stall in the morning figuring that would be a way of getting fresh towels, but no, they actually folded the used wet towels and placed them back on the shelf. I know that because the lipstick that was on my towel that morning, was the same towel I was using that evening. When I complained about that to the front desk, I was told it's not their policy to not change the towels but it was that particular cleaning staff was at fault. Totally unsanitary and disgusting. Would not stay there again.