Dear Guest Thank you for your time to and to evaluate your stay with us. This is very useful to provide improved service to future customers. We are sorry to hear that you did not like your stay with us and furthermore that you are sharing this anonymously. In this way, we can not investigate the specific cause of the complaint and consequently we can not do much with your evaluation and frustration. This is a missed opportunity for both of us. We would have liked to see it differently so that we can check what exactly went wrong. We always deal correctly with constructive feedback from guests. For example, we have already been able to make adjustments with regard to parking policy or wishes that we could fill in for breakfast. As long as it is constructive; then we can do something with it and investigate the matter. We would like to apologize for any inconveniences you may have suffered. We hope that we can convince you of our valued service (and our good product) at your next visit. Ps You can read the many reviews here, and they are very positive, in general. Since 1985 located in the perfect location in the beautiful city of Ghent, we do our utmost to provide a correct service on three star level!

Dear Jennifer,We very much appreciate your comments regarding your stay in our hotel.It is always a pleasure to receive positive feedback. ATM parking cannot be reserved. On our website you can find instructions and video how to reach us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Estimado Paulina,¡Muchas gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel! Nos alegra enormemente saber que disfrutó de su estancia con nosotros.Es un placer para nosotros proporcionar un servicio excepcional a nuestros huéspedes, y nos enorgullece leer que encontró nuestro equipo amable y servicial. Nos esforzamos por asegurarnos de que cada huésped se sienta atendido y bienvenido durante su estadía.Nos complace saber que quedó satisfecho con la ubicación privilegiada de nuestro hotel, cerca del castillo y del centro de la ciudad. Nos esforzamos por ofrecer una ubicación conveniente para que nuestros huéspedes puedan disfrutar al máximo de su visita a la ciudad.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y poder brindarle otra experiencia inolvidable en nuestro hotel.¡Gracias por elegirnos y por sus amables palabras!Atentamente,Team Hotel Gravensteen

Dear Helen,Thank you for this positive feedback! We're delighted you had a lovely stay with us! As well you found that our location provided the perfect base for exploring the historic heart of Ghent. Our staff is grateful for your kind words and is pleased that their efforts to provide excellent service were appreciated. It's wonderful to hear that you enjoyed the stunning view of the castle and the comfort. We hope you will return for another memorable stay.

Dear Christos,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 5/5 score, and your positive feedback! We appreciate your comments in refer to the location. We are looking forward to welcome you again! Warm regards,

Dear Heinz,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 4/5 score, and your positive feedback!We are looking forward to welcome you again!Warm regards,

Dear Michael,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 4/5 score, and your positive feedback! We appreciate your comments in refer to the location.Kind regards

Dear Ovid,Thanks for the wonderful review! We're thrilled you enjoyed your stay at our historic hotel, loved our service and facilities. Looking forward to your next visit! Warm Regards,

Dear Jens,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 4/5 score, and your positive feedback! We appreciate your comments in refer to the location, building and service! We are looking forward to welcome you again!Warm regards,

Dear Salvatore,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the 4/5 score, and your positive feedback! We hope to welcome you again!Warm regards,

Dear Frits,Thank you for your stay with us and evaluation. We are very delighted receiving the top score! We hope to welcome you again!

bedankt voor uw reactie we hopen om u nogmaals te ontvangen

Thank you for this positive review. We're delighted you had an amazing stay with us! As well you found that our location provided the perfect base for exploring the historic heart of Ghent. Our staff is grateful for your kind words and is pleased that their efforts to provide excellent service were appreciated. It's wonderful to hear that you had a pleasant stay with us and found it good value for money. We hope you will return for another memorable stay.

Hi Bianca, thank you for your positive review! We are happy that you like our charming and historical hotel as well as your room, specially the bathroom. Thank you again from the whole Hotel Gravensteen Team.

We really appreciatie your positive and enthousiastic review about the location, our resently renovated rooms, cleanliness and staff. Hopefully we'll be welcoming you back again soon! Warm regards

Dear Henry, Thank you for sharing your experience and your time.We hope your next stay will be as good as your last one! Warm regards & Happy Holidays!,

Dear Annika,Thank you for your stay with us and sharing your evaluation. We are very delighted receiving the top score! We hope to welcome you again!Warm regards,

Thank you for your time and sharing your positive feedback! It makes us very happy. We are working to improve our product and some rooms will be redesigned. We are very sorry for any inconveniences. We look forward to welcoming you again. Cordial greetings,

Dear Yvette, Thank you very much, we look forward to welcoming you again soon.Kind Regards Team Hotel Gravensteen

Beste Simon,Bedankt voor uw verblijf en om uw ervaring te delen. Wij zijn verheugd met de positieve feedback en zullen deze delen met onze medewerkers! Wij hopen dat een volgend verblijf even fijn mag zijn. We kijken ernaar uit u opnieuw te mogen verwelkomen.Warme groeten,

Thank you for sharing your experience and your time.We hope your next stay will be as good as your last one! Warm regards,

We appreciate you sharing your experience and are very happy that you liked the location, design and cleanliness of the hotel as well as our receptionist! We are in the most central point of the city and that is why there may be noise in the street due to restaurants, bars and walkers. There is double glazing in all the rooms to prevent this and earplugs are also available. But we also have rooms that face the interior patio instead of the street, so if someone tells us that they want a quiet room, we’ll gladly accommodate them. Thank you very much for your positive reference and we hope to see you again soon!

Dear Masanobu, Thank you so much! Your comments shows that we are in the right track so we’ve shared with the whole team. It was a pleasure to host you and we’re all looking forward to welcoming you back again soon!

Thank you for your time, and sharing your positive feedback! It makes us very happy. We look forward to welcome you again. Warm regards,

Thank you for sharing your positive experience! It makes us very happy and are looking forward to welcoming you again soon!

Dear Dorothy, Thank you very much, we look forward to welcoming you again soon. Kind Regards Team Hotel Gravensteen

Dear Sue, Thank you for your stay with us and evaluation. We are very delighted receiving the top score! We hope to welcome you again!

Thank you for your stay with us and evaluation. We are very delighted receiving the top score! We hope to welcome you again!

Dear Yat Long, Thank you so much for such positive review! We have shared it with our team and we are all very happy with your feed back, certaintly David :)Looking forward to welcoming you again soon! Warm regards

Gracias por compartir tu experiencia con nosotros! Nos alegramos de que hayas tenido una buena estancia y esperamos verte pronto de nuevo!

Dear Luis,Thanks for the wonderful review! We're thrilled you enjoyed your stay at our historic hotel, loved the convenient location, and appreciated the excellent service. Looking forward to your next visit!Warm Regards,Team Hotel Gravensteen

Thank you for your positive feedback! We hope to welcome you again.Best regards,

Chère Sévarine,Merci beaucoup d'avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis que vous ayez passé un bon séjour et nous apprécions vos commentaires positifs ainsi que vos remarques. Si nous avions eu connaissance de ces problèmes à l'époque, ils auraient pu être résolus. L'airco était probablement mal réglé et le réceptionniste aurait pu nous aider. Nous nous réjouissons d'avoir l'occasion de vous accueillir à nouveau !

Thank you for sharing your experience with us!We hope to welcome you again! Warm regards,

Thank you for your stay and sharing your experience! We are delighted to receive a 10/10. We hope to welcome you again!

Dear Todd,Thank you for your positive feedback! We really appreciate that you took the time to describe your satisfying experience with us! Hoping to welcome you again soon,warm regards from

Dear Marisol,Thank you for your stay and choosing Hotel Gravensteen.We are glad to learn you had a nice stay with us. We are looking forward to welcome you again.

Dear Selda! Thank you for sharing your experience. We are happy with this top review. Thanks again, and we are looking forward to welcome you again!

Dear Clive,Thank you for your stay and sharing your evaluation. We are happy you had a nice stay with us. We are looking forward to welcome you again! Best regards

Dear Cansin Bade, Thank you for choosing Hotel Gravensteen and your time. We are glad you had a nice stay with us! We hope to welcome you again8 Best regards,

Thank you for your stay and sharing your evaluation. We are happy to learn you had a nice stay. We hope te welcome you again. Best regards,

Thank you for your stay and sharing your evaluation. Best regards,

Dear Abby,Thank you for your stay and sharing your comments. We are very sorry that you are disappointed about the view, but not every room or roomtype can have a view. The best will be to book a "deluxury room" or "suite" (360 view over the city). We hope to welcome you again.

Thank you for your stay and valuable comments. We are happy to learn you had a nice stay with us. Indeed, within the reservation process you can always add a request such as "quiet room" (room in backyard). We will do our outmost to keep this in account. Once again, thank you for your nice comments and we hope to welcome you again!

Hartelijk dank voor uw verblijf en om uw ervaring te delen. We zijn verheugd dat alles naar wens was. Wij danken u voor uw positieve feedback. We hopen u in de toekomst opnieuw te mogen verwelkomen! Vriendelijke groeten,

Dear Takashi, Thank you for your stay with us and sharing your evaluation. We are happy to learn you had a nice stay with us. We hope to welcome you again! Warm regards,

Dear Ashish,Thank you for your stay and sharing your comments. We are glad to learn that you had a nice stay, would recommend our hotel! We hope to welcome you again!Warm regards,

Dear Christi,Thank you for your stay and positive feedback about our staff and location. We hope to welcome you again!Warm regerds,

Dear Guest, thank you for your stay. It makes us very happy to know you had an enjoyable stay with us and are looking to welcome you back soon!