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Reviews of Hilton Rome Airport

4 out of 5
Hilton Rome Airport
Via Arturo Ferrarin 2, Fiumicino

Reviews

7.6

Good

Rating 10 - Excellent. 868 out of 2328 reviews" "
Rating 8 - Good. 611 out of 2328 reviews" "
Rating 6 - Okay. 405 out of 2328 reviews" "
Rating 4 - Poor. 237 out of 2328 reviews" "
Rating 2 - Terrible. 207 out of 2328 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Eithne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in May 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We stayed here because we had an early flight out of Fiumicino the next morning. Checkout was a breeze. The hotel took all six of us, and our luggage, to the airport in their van, which was much appreciated! The rooms were great, the restaurant was good, and the staff was helpful.
Stayed 1 night in May 2024

4/10 Poor

Terry

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Travelling as a group of 3. Asked for a room with either a queen and single or three singles. Ended up with 2 singles and had to ask multiple times for the additional bed. Wifi signal was strong but the authentication did not work. Kept telling us to contact support. Went to use the hot tub after a long walk through Rome. Water was cold. We paid more money at this hotel over any stay we had in Italy, for a tiny room and the "free" services that did not work. Very disappointed.
Stayed 2 nights in May 2024

10/10 Excellent

Penny, Pearland

Liked: Cleanliness, staff & service, property conditions & facilities
Great for early flights out of FCO—-helpful and energetic staff at desk and in restaurant.
Stayed 1 night in May 2024

6/10 Okay

Catherene

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Michael

Traveled with partner
Disliked: Amenities
Convenient from any terminal u fly into as it takes about 10 mins to walk from your to HH. Property is tired and run down. Wifi and 4G/5G reception are bad and sporadic - amazing considering it is located in airport! Expensive for such a hotel which is at best 3 stars. Reception gave me an handicap room but didn’t tell me. So the whole shower is wet after we finish showering!
Stayed 1 night in May 2024

4/10 Poor

Sabrina

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location is impeccable, conveniently situated inside of the airport and walkable to all facilities in the Airport. It’s a best option for transfers or earlier flight in Rome. Staffs are friendly and professional. We booked a spacious premium room, which is helpful. However, the property is rundown. The water pressure of the shower is a joke, the power plug for hair dryer is broken and it needs a forced pressure by hand to connect, the magnifying mirror is falling off and doesn’t function properly. The bed is saggy, not up to the Hilton standard. When we arrived and wanted to rest from a long flight. the noises from upstairs with people in Happy-hours are unbearable. We had to leave the room to avoid the headache. One of the worst Hilton property I ever stayed and not worth the value at all. Very disappointed.
Stayed 1 night in May 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Visiting Italy is great of course but if you have had enough of their culture, the Rome Hilton is like being back in the USA. Large comfortable room with AIR CONDITIONING! Also we had one of our best meals at the hotel restaurant.
Stayed 1 night in May 2024

8/10 Good

Luis, SANTIAGO DE CHILE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very helpful and friendly. Property needs some maintenance
Stayed 1 night in May 2024

10/10 Excellent

Kevin, Lagrange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient airport hotel. Walk to hotel from the terminal.
Stayed 1 night in Apr 2024

10/10 Excellent

colette

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel for a quick transport to FCO!!!
Stayed 1 night in May 2024

8/10 Good

Yuliya, STAFFORD

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is not new but clean and well-maintained. Breakfast was delicious, and the staff was very polite. If you need a place to stay new the airport, this is a great option.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to catch a flight the next day
Stayed 1 night in Apr 2024

8/10 Good

Lucinda

Liked: Cleanliness, staff & service
Need to update for phone charging. Holding money on credit card seems archaic. Still need to check that the funds were released.
Stayed 1 night in May 2024

4/10 Poor

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

lina

Traveled with partner
Disliked: Property conditions & facilities
Love the main lobby, the bedroom and bedroom decor Feel and look extremely outdated, the floors with rooms have a funny unpleasant Smell
Stayed 1 night in Apr 2024

2/10 Terrible

Arun, Jericho

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was good. It was only for a one night stay after a late arrival at the airport. It’s very convenient for the airport as you can walk from/to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher, Stroudsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a stopover from Greece, very convenient and clean hotel. Close proximity to the airport and only a 40 minute drive to the colosseum and restaurants.
Stayed 1 night in Feb 2024

8/10 Good

EBRU

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Debbie

Traveled with partner
There was nothing special about this property. Confused as to why we were assigned a handicapped room? Do all seniors get a handicapped room?
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024

4/10 Poor

JULISSA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience was awful, lady at check in was not nice not welcoming.
Stayed 1 night in Apr 2024
Response from Laura Bolzoni on May 6, 2024
Dear Julissa, thank you for being our guest and for posting your review.We are really very sorry to learn about the issue reported and we apologize for the inconvenience this might have caused. Rest assured that our team is always striving to make our guests feel welcome and look after at all times and we deeply regret that we have fallen short on this occasion.We hope we will have another opportunity to regain your trust on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
cannot be closer to FCO easy to use hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient walking access to terminal.
Stayed 1 night in Apr 2024

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom products were over the moon… excellent. Now I have to find them on line somewhere.
Stayed 1 night in Apr 2024

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great if you are arriving late to Rome and need to be near the airport. The property is a bit run down and the amenities were a bit disappointing for a Hilton but overall clean and the staff was friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Wathsala, Milton

Traveled with partner
Disliked: Staff & service
No invoice was provided. Also, a 70 Euro charge on my credit card was not released.
Stayed 1 night in Apr 2024
Response from Laura Bolzoni on May 6, 2024
Dear Wathsala, thank you for being our guest. We are really sorry to learn that the overall stay was not totally up to your expectations. As to your billing inquiries, please contact the hotel directly and we will be happy to email a copy of your check out receipt if not yet received. The authorization request taken at check in time is released automatically within up to three weeks after check out.We really hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had read some bad reviews about this hotel so our expectations were low. However, we were pleasantly surprised. We had an outstanding stay!! The hotel was clean, quiet, and the dinner and breakfast were fantastic!
Stayed 1 night in Apr 2024

10/10 Excellent

Munehiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Laura

Traveled with family
Disliked: Staff & service, amenities
My room had terrible fan noise in it and I had to wait around for a technician to confirm it was bad (it was) before I was allowed to change room, which was very inconvenient . When I changed room, I was sent to a much smaller room by the train track but the people at the front desk were very rude and unhelpful about me changing room again. Very disappointed.
Stayed 1 night in Apr 2024
Response from Laura Bolzoni on May 6, 2024
Dear Laura,Thank you for being our guest and for posting your review. We are really sorry to learn about the issue with the rooms and apologize for the inconvenience caused by the room moves. We are also sorry that you received the impression that our team was unhelpful as they always strive to make our guests feel welcome and looked after at all times. We really hope we will have another opportunity to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Abdulla, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible with walking distance to FCO. Quite with fine dining for dinner. Good breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is attached to the Rome airport. Made it super easy to stay waiting for next flight. Hotel also has a bar and restaurant on location. Both are a little $$ but it is only one around.
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel really needs a remodel. Looks very dated and the bathroom in particular was more three star than four star. The staff and the food were very good though and made up for the star of the room. The lasagne was outstanding. The hotel is very convenient for the airport and you walk under cover the whole way. It's quite a walk for sure but super convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Pierina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024

6/10 Okay

william

Traveled with family
Room had mold around window Dirty fixtures in room
Stayed 1 night in Apr 2024

6/10 Okay

Anthony, Center Valley

Traveled with partner
Liked: Cleanliness, staff & service
Good location within the airport, although it required a fair amount of walking. Restaurant was excellent for breakfast and lunch! Room was entirely too warm for sleeping. A/C barely operated. Two elevators were not running, so leaving the hotel with luggage took much longer than expected.
Stayed 1 night in Apr 2024
Response from Laura on Apr 19, 2024
Dear Anthony, thank you so much for being our guest and for taking the time to post your review. We are happy to know that the overall stay was satisfactory and that you appreciated the convenience of our location and the restaurant services. We are sorry if the room temperature was not comfortable. All your comments have been noted and shared with the relevant management team in order to take the necessary corrective actions.Laura BolzoniExecutive Office

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff decent rooms and good amenities.
Stayed 1 night in Apr 2024

6/10 Okay

Bertha

Traveled with partner
The only positive about this hotel is that it is connected to the airport so you don’t have to worry about getting a ride.
Stayed 1 night in Apr 2024
Response from Laura on Apr 18, 2024
Dear Bertha, thank you for taking the time to share your comments on your stay with us. We are really happy to know that the overall experience has been satisfactory and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

Teodorico, moreno valley

Liked: Staff & service, property conditions & facilities
Close to the airport and that’s it, this hotel is a 3 star
Stayed 1 night in Apr 2024
Response from Laura on Apr 18, 2024
Dear Teodorico, thank you for being our guest and for taking the time to post your review. We are glad to know that the overall experience has been satisfactory.We have taken note of your comments and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to set up a driver to go to pur ship for a cruise. Excellent driver. We stayed before and love it.
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for the convenience of coming and going to Rome and surrounding area.
Stayed 1 night in Apr 2024

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness
Liked location to airport.
Stayed 1 night in Apr 2024

6/10 Okay

Michael, San Francisco

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Obviously coming to the “end of life” for the rooms - rooms need a refurb at this point. Furniture and walls getting dinged up.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick J

Liked: Cleanliness, staff & service
Convenient to airport
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Renee

Stayed 1 night in Apr 2024