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Reviews of Hotel Hanakoyado

3.5 out of 5
Hotel Hanakoyado
1007, Arima-cho, Kita-ku, Kobe, Hyogo-Ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 166 out of 236 reviews" "
Rating 8 - Good. 55 out of 236 reviews" "
Rating 6 - Okay. 9 out of 236 reviews" "
Rating 4 - Poor. 4 out of 236 reviews" "
Rating 2 - Terrible. 2 out of 236 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zita In Chong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our first time at an onsen ryokan, and overall it was a very pleasant stay! The receptionist that greeted us spoke English well and was very clear at explaining the facilities and answering any questions we had. She asked clarifying questions about our food preference so that adjustments can be made to the meals. My friend doesn't eat any raw food, we both don't eat spicy, and they made note of that. The Kaiseki ryori dinner was delicious. I mentioned I liked sashimi and I'm ok with raw food, so I got sashimi while they served cooked fish to my friend. I also got onsen tamago and they made egg rolls for my friend. The private onsen looks a bit old and it was a bit small (it's just the right size for 2 people in each tub), but you do get to try both the Kin no yu and Gin no yu as they have two tubs in there, so it's a nice experience for people who are not comfortable in public onsen setting. You could also go to the public onsen at their main branch before 10pm. We requested for a room on the upper floor, and it's nice and quiet. We had a good rest. The window view faces other buildings. The upper floor is only accessible by stairs though so people with mobility issues should request for lower floor. I would recommend this ryokan to people who are new to the onsen experience! Unfortunately it was too windy so we couldn't ride the Rokko-Arima Ropeway on this trip...
Stayed 1 night in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very clean facilities, old school charm
Stayed 1 night in Mar 2024

10/10 Excellent

WING YAN

Stayed 1 night in Feb 2024

10/10 Excellent

Xiaofei

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food here is great. The staff is helpful. The rooms are large and it is very close to the center of town.

10/10 Excellent

JAY HYUN

Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner & breakfast served were outstanding.
Stayed 1 night in Nov 2023

10/10 Excellent

Viktoria

Stayed 1 night in Nov 2023

10/10 Excellent

Ling Ling

Stayed 2 nights in Nov 2023

10/10 Excellent

Chor Lam

Stayed 1 night in Nov 2023

10/10 Excellent

DOOWAN

Stayed 1 night in Aug 2023

10/10 Excellent

Carly

Stayed 1 night in Jun 2023

10/10 Excellent

Man wai

Stayed 1 night in May 2023

6/10 Okay

dongsik

Stayed 1 night in Apr 2023

10/10 Excellent

MIN JUNG

Stayed 1 night in Mar 2023

10/10 Excellent

Hsiu-Hui

Stayed 1 night in Feb 2023

10/10 Excellent

kyung hyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Shoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japanese traditional style building and modern interior rooms small hotel. It is super comfortable and Kobe beef dinner was great. Hot springs were great, so we took few times a day.

8/10 Good

AnsonHoo, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
staff is very nice building is old style, but keep new now many rooms, small hot spring hotel room comparatively small the hot spring is individual room separate fm room, just I will prefer outdoor hot spring
Stayed 1 night in Jun 2019

10/10 Excellent

SW, HK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazingly helpful and patient in answering our enquiries.
Stayed 2 nights in Jun 2019

10/10 Excellent

woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in this charming hotel, very lovely big room, private onsen. The town is just walking distance.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel with a very comfortable private onsen. Beds are comfortable, and the restaurant-cooked dinner and breakfast is delicious - staff are extremely friendly, and the Arima Toy Museum is a must-see!
Stayed 1 night in Oct 2018

10/10 Excellent

susan, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air condition need to change, a bit noisy
Private onsen very nice! Breakfast and dinner also good!
Stayed 2 nights in Sep 2018

4/10 Poor

benben, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst Ryokan style hotel in Japan
I traveled eleven Japan Ryokan for three weeks from Hokkaido to Kagoshima. Hanakoyado hotel in Arima onsen was the worst one. Please, don't expect anything good.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible management
Hotel has a great outlook lots of teak wood panel and floor ,furniture are antique looking While open air onsen is top in my priority I was told that the onsen in the sister hotel is under maintenance and was given a coupon to use the public bath. The hotel should have informed their guest at the time of reservationn not at check in,in spite the fact that I always make it a habit of contacting the hotel after making reservation. This to me is cheating. Dinner time was allotted by the hotel explaining the other time are all full.again I have never been given a chance to choose my dining time. Mind you I am the first lot who check in. The room looks ok except the only amenity given is a toothbrush , no drinking water unless you request.two nespresso capsules were given,the third you have to pay.the safe is on the floor and to set the code you really have to kneel down and and not a easy task. The terrible part is the air conditioner did not work.it so warm and hot with over 3O degree outside ,it ease off a bit in the evening, the rattleing sound from the air cond made sleeping impossible. Meals was ok but I have seen much better menu in other ryokan, No menu was given and possibly due to difficulty in language was never told or explained what is in the menu .they just laid down the food in front of you and leave. I was given a leaflet on menu of the month when asked. On check out I was asked to show the receipt, something that has never happened in the past booking with Expedia
Stayed 1 night in Jun 2017

10/10 Excellent

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and great food. Hot spring is right there all day. I will definitely go back there again .
Stayed 2 nights in Jun 2017

10/10 Excellent

Tabbie, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old meets new - great getaway
My mom, my husband and I stayed at their suite on Monday after the Golden Week. It was quiet, spacious and clean. Large (per Japanese standard) living room is located between (2) bedrooms so there was plenty of privacy for mom and husband. Friendly staff, private bath, it was perfect for our getaway. There is no room service available, so if you are looking for Inn or Hotel with full service, you may want to check elsewhere.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
The whole experience is fantastic. Furnishings look old but is well maintained, very clean and have the taste of the antique. Staff is really nice! We preordered the kaiseiki dinner at the hotel which is highly recommended. The rooms are spacious and the private baths in the hotel is so convenient for travellers who would like to indulge in life's pleasure with hot spring!

8/10 Good

Yvonne, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Everything was close to perfect. The room was large, food was great, staff were attentive and the hotel is not far from train station although you might not be able to find it as it's quite small.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel and bath
japanese room with actual beds. beds were like hospital beds so were very comfortable. own toilet but shared bathroom which is the onsen so it's fine. few rooms so one of the private onsens would always be available.

10/10 Excellent

Pok Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kwun, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Good and Relaxing Stay
Excellent service, location is quite convenience, they offer free pick up service from Arima train station, have 2 private hot spring and not crowd, food is Japanese style but not my taste, hotel is clean and room size is specious just a bit old looks

10/10 Excellent

Sam, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with high recommendation
This hotel is clean. Staff are friendly and helpful. I appreciate that the hotel sent me an email few days before my arrival. The email provided me with info. My room is spacious. The rooms for hot spring bath are very roomy. The hotel has connection with another hot spring bath venue which is not far away. This venue is also very nice.

10/10 Excellent

CHI TING, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
It's really a nice stay at Hotel Hanakoyado, a very well traditional Japanese style accommodation. Food, customer service and location are great in all. Hot spring is somehow a bit small by comparing with others but it’s good enough for small family. If you look for something different from package, don't miss Hanakoyado. Highly recommended.

6/10 Okay

Rinchen, India

Liked: Cleanliness, property conditions & facilities, room comfort
Japanese holiday experience
it was a nice japanese onsen experience with quite privet environment and loved the japanese dishes served for the dinner.

10/10 Excellent

Joey, SF, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and magical
After staying down the hill in Kobe for a week, Arima was a magical retreat. The hotel has multiple private bathing rooms, each with two tubs, different waters in each tub, and traditional onsen squat showers. The rooms were reasonably sized with somewhat hard but comfortable beds. A very Japanese experience.

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料理がすばらしく、またスタッフの方にも大変親切に対応いただきました。
Stayed 1 night in Mar 2024

8/10 Good

きよみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

YUK YAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Food is amazing. Golden onsen did good to skin. 20s walking distance from main street. Cats are really cute :)
Stayed 1 night in Feb 2024

10/10 Excellent

MO YEE

Stayed 1 night in Feb 2024

10/10 Excellent

Sukgeun

Stayed 1 night in Feb 2024

10/10 Excellent

ゆき

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大正ロマンを感じる小さなホテル。住み着いている野良猫達の愛らしさもピッタリの静かな趣きある佇まい。静かな時間が流れますので、親しい方とのんびりされる方に是非お勧めしたいです
Stayed 1 night in Feb 2024

10/10 Excellent

GAYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

arizono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, it feels like having a lot of history. The Onsen is great! The private bath is big. I think the hotel is also good for people with disabilities or elderly too, I can see those equipments. Must reserve the dinner too, the meal is wonderful!
Stayed 1 night in Jan 2024

10/10 Excellent

WONJE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
환상적인 3일이었습니다. 직원 분들도 너무 친절하시고 시설도 너무 좋습니다. 탕도 두 가지 모두 준비되어 있어 좋습니다. 저녁도 너무 훌륭합니다. 모든게 완벽합니다.
Stayed 2 nights in Jan 2024

10/10 Excellent

Satoru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度でも入れる貸切風呂が気に入り何度もお世話になっています
Stayed 1 night in Jan 2024

10/10 Excellent

SaetByeol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a tranquil experience with friendly staff and an old atmosphere. Wearing yukata was also a new experience. If I go on a trip to Kobe again, I would love to visit there.
Stayed 1 night in Jan 2024

10/10 Excellent

Wing Hung

Stayed 1 night in Jan 2024