All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great view from the hotel, staff are friendly and helpful. Location is good given it’s right by the port. Lobby is gorgeous, however condition and maintenance of the hotel room need some improvements for an Oriental Hotel standards. Carpet is showing sign of age and have stains in many places, bathroom has a slight unpleasant odour, bath tub and sink are clearly not cleaned between guests. If these can improve, I will not hesitate to recommend this hotel to others.
Everything about this property except for the lounge service. The food in the lounge is terrible. Also the lobby restaurant serves average food.
Harshit
Stayed 3 nights in Apr 2024
Response from 神戸メリケンパークオリエンタルホテル on May 1, 2024
Thank you for taking the time to detail your recent experience at our hotel. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience. We have tried our best to make your stay comfortable. However we could have done better and on behalf of the entire team I would like to sincerely apologize for all the experience you have encountered.Again, thank you for sharing your feedback as this only improves our operations. We hope to have the opportunity to welcome you back in the near future so that we may restore your faith in our hotel.
The service and view of this property is terrific. The staff helped me out to reserve a local taxi, bigger one which could hold 3 suit cases, 1 baby stroller, 2 adult, 1 children.
Chaojie
Stayed 2 nights in Feb 2024
Response from 神戸メリケンパークオリエンタルホテル on Mar 25, 2024
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.
The walk from the subway is a little bit of a hike but not too bad. The view from the room is beautiful at night with all the lights. We stayed in Room 1336, a spacious corner room with a wrap around balcony which offered views of the Port Tower, Mosaic, and Ferris Wheel. The room is updated with plenty of outlets to charge devices. I have always dreamed of staying at this hotel and I was not disappointed. When we walked into the room, my husband's first reaction was that it was "swanky". We did not eat at any of the restaurants. There is an area for welcome drinks which included sparkling wine, coffee, fruit infused water and chocolates. Taxi to the Shin-Kobe was about ¥1800 which was worth not having to drag my suitcase uphill.
Nancy
Stayed 2 nights in Jan 2024
Response from 神戸メリケンパークオリエンタルホテル on Feb 1, 2024
We are glad to meet your expectations. We will make efforts moreover to make you satisfied everytime.
Overall had a nice stay here. The hotel property is big and gives a very 80s/90s yuppie feel and room is decent with Netflix enabled TV and a big balcony area. Plus point with the view if you have a room facing the sea. Only few drawback are the location being a little on the outskirts from the central area but luckily there were slews of taxi ready to be hailed outside of the property’s carpark.
Pei Chun
Stayed 2 nights in Jan 2024
Response from 神戸メリケンパークオリエンタルホテル on Jan 26, 2024
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.
Amazing South view Executive Superior Room!! Also including Executive Lounge Breakfast, Snack & Happy Hour Section to relax & chill with the beautiful view…. Staffs are nice & helpful!! Only downside, a bit of walk from other
Ka Wai Veronica
Stayed 1 night in Dec 2023
Response from 神戸メリケンパークオリエンタルホテル on Jan 2, 2024
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.
A very large, busy hotel. Our room was good, with a balcony and view to the mountains. Lots of restaurants within walking distance. The hotel's bar was a bit expensive and had a cover charge, but the view was great. Areas to explore on foot, such as Kitano, and day trip by train, ropeway, cable car and more trains to Arima Onsen.
Carol
Stayed 2 nights in Oct 2023
Response from 神戸メリケンパークオリエンタルホテル on Dec 1, 2023
Thank you very much for staying at the KOBE MERIKEN PARK ORIENTAL HOTEL. We are delighted to have you with us, and hope you were pleased with our facilities and services.We would also like to say thank you for taking your valuable time to send us your sentiments.It is our earnest desire to make your stay at the hotel totally comfortable and worthwhile. We will further endeavor to fulfill the expectations that you have had for our hotel. We thank you once again for your coming and hope you will long remember with happy memories your visit to our hotel. We are all greatly looking forward to seeing you.
This hotel was BEAUTIFUL! The staff was so nice we came as a group of 5 Americans with very little knowledge of Japanese language. Everyone was so hospitable and helped with everything including finding a place to eat and ordering us a taxi to get there.
Zachary
Stayed 1 night in Nov 2023
Response from 神戸メリケンパークオリエンタルホテル on Nov 29, 2023
Thank you for staying at KOBE MERIKEN PARK ORIENTAL HOTEL.We are pleased to hear that you enjoyed your recent stay.I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. This feedback is very valuable to us, as we all strive to exceed our guests’ expectations and to ensure that we create lifetime memories for our valued guests. We look forward to welcoming you back for many more future visits.
We stayed 2 nights on the weekend. No cleaning and had to complaint and requested to have some clean towels. There are no convenient store around the Hotel and it was so hard to find milk for my toddler. Price and condition of the hotel is not matching.
Iyoko
Stayed 2 nights in Sep 2023
Response from 神戸メリケンパークオリエンタルホテル on Oct 22, 2023
Thank you for taking the time to detail your recent experience at our hotel. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience. We have tried our best to make your stay comfortable. However we could have done better and on behalf of the entire team I would like to sincerely apologize for all the experience you have encountered.Again, thank you for sharing your feedback as this only improves our operations. We hope to have the opportunity to welcome you back in the near future so that we may restore your faith in our hotel.
We stayed at Meriken Park Orientalin May 2023. First we were greet to no check-in until 3pm, no mention of facilities we might want to use, no wifi given while we waited or suggestions of what to see close by. I've been in the industry for over 33 years and I've never once been greeted in this manner or not been "allowed" to check in earlier. There was never any attempt to even check if our room was ready. Really, what is the benefit? It just means your customers are then met with standing in a queue when check-in finally opens. Rooms in hotels are ALWAYS ready prior to check in time advertised . Check- in was okay, no explanation of facilities. We discovered on our own merits that one offering provided which is super useful was the shuttle service into the main shopping area however, the fall down here was there was no explanation as to where you can get picked up which caused extra confusion.
The redemption was the staff in the restaurant and breakfast buffet was exceptional, you couldn't want for more in this area.
Jill
Stayed 2 nights in May 2023
Response from 神戸メリケンパークオリエンタルホテル on May 13, 2023
Thank you very much for staying at KOBE MERIKEN PARK ORIENTAL HOTEL.We are saddened to hear of the shortcomings you experienced during your stay as this does not reflect our commitment to you in providing the finest personal service. We apologize for any inconvenience.Hope you have a great day and we hope to have the opportunity to welcome you again and restore your faith in our hotel.
8/10 Good
Teresa
Traveled with family
Apr 30, 2023
Liked: Staff & service, room comfort
Overall, the stay was pleasant. The housekeeping service was great.
The only downside is the rooms may need a bit of refresh, the carpet and bathroom tiles some deep cleaning.
Teresa
Stayed 3 nights in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on May 5, 2023
We are delighted to hear you enjoyed. Please tell us your episode you expereienced here.
It is a bit far from Sannomiya station, but the scenery is fantastic. The rooms have balconies too. If you want to go to Sannomiya station or around Kobe but there is the City Loop bus stop below the hotel near the parking area. With a one or two day pass (purchase from bus driver) you can hop on/off around Kobe’s key tourist sites. Forget the hotel’s “free” bus shuttle with its rude driver. You are better off with the friendly City Loop bus.
Verified traveler
Stayed 2 nights in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on Apr 28, 2023
Our shuttle bus services between hotel and Sannnomiya Station everyday, so it is very convenient to go to downtown area for sightseeing and shopping.
화장실 냄새가 심해요... 고층인데도 하수구 냄새 올라오구요. 설상가상 화장실에 환풍기가 없습니다....
호텔 앞에는 크루즈선 서있어서 배 기름 냄새 나구요.
일단 낡아서 룸 컨디션도 안좋고 뷰만 보고 가야하는데, 조식도 생각보다 별로고...
굳이 찾아 갈 필요는 없을거 같아요.
Verified traveler
Stayed 1 night in Apr 2023
Response from 神戸メリケンパークオリエンタルホテル on Apr 28, 2023
고객님께,피드백을 남겨주셔서 감사합니다. 저희 호텔에서 더 즐거운 경험을 하셨기를 바라지만 서비스 개선이 필요하다는 피드백을 주셨습니다. 저희는 고객 여러분들에게 최고의 경험을 선사하기 위해 노력하고 있습니다. 고객님의 경우에는 저희가 부족했던 부분이 있었습니다. 고객님의 신뢰를 회복할 수 있는 기회를 주신다면, 수많은 저희 고객들이 좋아하셨던 최고의 서비스를 경험하실 수 있도록 최선을 다하겠습니다.감사합니다
The hotel itself was very clean and beautiful. The staff was amazing! The room was nice, however, the carpet was quite dirty. Breakfast was delicious and there was a lot to choose from. 15 minute walk from a great shopping mall with lots of restaurants to choose from. Would definitely go back
kevin
Stayed 2 nights in Feb 2023
Response from 神戸メリケンパークオリエンタルホテル on Feb 20, 2023
Thank you for taking the time to detail your recent experience at our hotel. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience. We have tried our best to make your stay comfortable. However we could have done better and on behalf of the entire team I would like to sincerely apologize for all the experience you have encountered.Again, thank you for sharing your feedback as this only improves our operations. We hope to have the opportunity to welcome you back in the near future so that we may restore your faith in our hotel.