Dear Su.kYoung, We will be very happy if you can drop us an email to give us more details about what you don't like or appreciate at our place. We always try to satisfy all our guest but it is hard to do when we don't know what for they complain... Best regards,

Dear Alan, Thank you so much for your amazing scored. We hope to welcome you back again to our little peaceful place. Best regards, Manager,

Dear Leigh, Thank you so much for taking your value time to rate us. We appreciate every single world you've expressed. We are more than happy to ready such a good feedback from you regardless of your stay. We hope to have a chance welcoming you back here again. Best regards, Manager,

Dear Value Guest, We thank you for your kind rating us. We hope to see you again soon. Best regards, Manager,

Dear Value Guest, Thank you so much for your review. We love to hear such a good review from you. Small boutique hotel does not deserve a big pool. Hope you can understand and it wont affect your future stay in Phnom Penh. Best regards, Seanghoeurn, Operation Manager,

Dear Value Guest, Thank you so much for your time to drop a good review for us. We hope to see you again. Best regards, Seanghoeurn,

Dear James, Thank you so much for your kind rating us. We are sorry to learnt that your stay was not as what you expected. However there many people like to stay here because there are many things that make them happy. Vmansion is ranking 15th of 345 hotel in Phnom Penh according to Tripadvisor. We hope to have a chance to host you again soon and experience even better. Best regards, Seanghoeurn, Operation Manager,

Dear Jeanine, Thank you for your amazing rating. We do appreciate it. Best regards, Seanghoeurn,

Dear Linasissy, Thank you for choosing to stay with us. We regret that you had some issues. We are a 12 room boutique hotel so we must provide services in proportion to our size. Despite that our guests are usually quite happy with our restaurant and rarely complain about the size of the pool. Perhaps you wanted to do laps. For those that need an olympic size pool, we recommend the Olymic stadium which is closeby. The location is quite close to the Royal Palace, a popular tourist venue, so most guests find our location quite convenient. In our experience, tuktuk drivers have no problem finding us as they all use Google maps which guides them to our hotel. Perhaps, he was trying to cheat you. We are sorry that you didnt like our beds. Normal guests are very satisfied with our beds and we do not understand why the bed was uncomfortable for you. We do apologise regards staff English skills. We do have some new staff, who are learning fast and gaining confidence. Staff shortages and lack of adequate education are constant challenges. Best regards,

Dear our value guest, Thank you for your top rating. We hope to welcome you back again in the future. Best regards, Seanghoeurn Sales Manager

Dear Value guest, Thank you so much for your top rating review and score. We are so pleased to write such a wonderful feedback. This is absolutely our rewarding to us and we are grateful your stay at our little gem was enjoyable. Thank you again and we look forward to your return stay at Vmasion in the future. Best regards, Seanghoeurn Sales Manager

Dear Value Guest, Greeting from VMansion Boutique Hotel. Thank you for your review. We regret that the guest did not appreciate our expensive and stylish European decor and antiques. It is unfortunate that the guest had to walk. Using passapp tuktuk is extremely cheap and much safer than walking. Cambodians do not walk around Phnom Penh if they can avoid it. We hope this wont affected to your future stay at our little gem. Best regards, Seanghoeurn,

Dear Alistair, Thank you very much for taking your time write us your email. We are so grateful to learn your stay was enjoyable and happy. There is nothing more than rewarding for our teams than reading such comments as you have shared it. We are truly grateful and thank you for spending the time to write about our service, facilities and surrounding location and attractions. Our staff are always there to be just for you. Never feel disturb. Thank you and see you again soon. Kind regards Seanghoeurn Sales Manger

Dear Alistair, Thank you so much for taking your value time to write us review. We are glad to read your amazing feedback. We will definitely convey this message to our team member. We look forward to welcome you back. Best regards, Seanghoeurn, Sales Manager,

Dear Value Guest, Thank you so much for your top rating. We hope to see you again in the future. Best regards, Seanghoeurn, Sales Manager,

Dear Megan, Thank you so much for your great review. We are happy to read such a comment from you and glad to know that your stay was just WOW. We love what we do, it is not only our job but our passion to help or to make our guest happy and enjoy their stay. Thank you again and we hope to see you soon in the future. Best regards, Seaghoeurn,

Dear Value Guest, Thank you for your top rating and your kind chosen to stay with us. We hope to see you again soon. Best regards, Seanghoeurn, Sales Manager,

Dear Value guest, Thank you very much for your fair and positive comments about your findings of service, breakfast and facilities of VMansion Boutique Hotel. We are happy that you have chosen our hotel and we hope to welcome you again back soon. Warm regards, Seanghoeurn, Sales Manager,

Dear Satoshi, Thank you so much for your honest review. We appreciate you share with us. Our restaurant is on the ground floor. We are sorry to hear you were feeling ill and we apologies for any disturbance. Also, we apologies that our cleaning staff disturbed you. Guests check-out during the morning and so we clean the rooms during the morning, the same as every other hotel in the world. Guests are normally taking breakfast or outside the hotel at 9 or 10am. And we do have to service the room, if only to remove garbage and replenish daily water. We provide a Do-Not-Disturb sign so that guests can avoid being disturbed." We do hope this explanation will not ruin your return stay with us in the future. Best regards, Seanghoeurn, Sales Manager

Dear Valued Guest, Thank you for your top rating. We hope to see you again soon. Best regards,

Dear Value Guest, Thank you for your top rating. We hope to see you again soon. Best regards, Seanghoeurn, Sales Manager,

Dear Value Guest, Thank you for choosing Vmansion hotel and we are happy that our staff gave the guest satisfactory attention and service. We would, however, like to state that, like most professionally run hotels, we have researched the marketplace and chosen several hotels which provide a similar service. These are known as our 'competitive set'. This set of hotels are configured in various agent software systems so that prices can be automatically compared and assessed. We aim to set our discount levels such that our prices are mid-range to slightly under mid-range. It is extremely unlikely that our guests have knowledge, expertise and market research, regards the local hospitality industry, and so we must respectfully disagree with the guest on his comments regards our prices. Best regards, Seanghoeurn,

Dear Value Guest, Thank you so much for your top rating. We hope to you see you again soon in the future. Best regards, Seanghoeurn,

Dear Michael, Thank you very much for your amazing review. We are happy, you find our staff to be friendly, great food as well as our room clean. We hope to you see you again soon. Best regards, Seanghoeurn,

Dear Value Guest, Thank you so much for your kind review. We are delighted to learn that your stay was enjoyable and you liked our friendly staff which one of the most important in hospitality. We are sorry to hear that you had problem with air conditioning. We apologies for any inconvenient may cause and we hope it will not impact you for your next stay with us. Thank you and best regards, Seanghoeurn, Sales Manager

Dear Christian, Than you very much for taking time to write us the review about your recent stay at our little gem. We are so pleased to read your wonderful comments and really grateful to know that your stay was enjoyable. We are delighted to learn that you liked our hotel's location, friendly staff and breakfast served. I will definitely spread this amazing words and feedback to our team. Especially our chef who made always nice breakfast for you. Again, thank you for your comment and we hope to see you again soon. Best regards, Seanghoeurn, Sales Manager

Dear MIchael, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are located very central of everywhere. The outstanding tuk tuk driver can take you wherever you want and with reasonable price as well as professional manner. Again, thank you so much for your kind review and we hope to see you again the future. Best regards, Sales Manager,

Dear Jarmo, Greeting from Vmansion Boutique Hotel. We would like to express our sincere appreciation to you for your perfect review on our hotel property. We are delighted to have you in our hotel and experience the most enjoyable stay in our boutique hotel. I will convey your message regarding to the breakfast to our chef that you really liked his breakfast made. However, since the hotel is located in the city center which near by neighborhood's houses and villas, thus some rooms are difficult to have nice view. Finally, we do appreciate so much for your amazing review and we hope to have a chance welcoming you back again in the next visit to Phnom Penh Cambodia. Best regards, Seanghoeurn, Sales Manager,

Dear Value Guest, Thank you very much for your comment at our little gem. We are happy to learnt that your stay was enjoyable and you like our room also our professional staff. Thank you again for your time to share your experience and we look forward to welcoming you again soon. Best regards, Sales Manager

Dear Value Guest, Thank you so much for your time writing us feedback of your stay. Our team are very happy to know that you're happy and liked our hotel, amenities and pool with dinning room. Vmansion is located in very central of the town which can help our guest easy to access to most sightseeing. Tuk Tuk driver is ready for you and take care of your journey with professional manner. We do really appreciate of your comment and we are hoping to welcome you again in the future. Thank you and best regards, Seanghoeurn, Sales Manager,

Dear Our Value Guest, Thank you very much for taking your value time to write us your feedback of your stay in our little gem. My team and I are very delighted to read such an amazing comment. We are really happy to learn that your stay was enjoyable. We agreed all the point you have mentioned above. We love what we do and this is the result wanted to have. I will convey this message to my team. They will be very happy. On behalf of VMansion team, i would like to thank you again for your comment and we hope to see you again in your next visit. Best regards, Seanghoeurn, Sales Manager,

Dear Anonymous , Thank you very much for your lovely review. We are happy to read your feedback about your stay at our little gem. We hope to see you again in the future . Best regards, Sales Manager

Dear Laura, Thank you so much for your wonderful comment. We are so proud of the work we do day by day when we can read comment like yours. Our staff is totally dedicated to satisfy our guest in all the needs they have to give them a memorable stay in our authentic Boutique Hotel. We love to hear you liked our breakfast, we offer a choice between five different set Menu (English, Continental, Asian, American, and Healthy) to give various choices to our guest. We are delighted you enjoy your stay with us and we hope to see you again. Best Regards, Sales Manager,

Dear Anonymous, Greetings from Vmansion Boutique Hotel. Thank you very much for your feedback. I am really sorry that your stay did not meet your expectation and enjoyed with our hotel. However let me take this opportunity to make it right. *Really small hotel' It sounds strange to me, that you mentioned that hotel is small. I am sure before you make a booking you definitely check how the hotel look like in the pictures with 12 rooms boutique hotel. I was disappointed to read that you did not sleep well because of the noise at night. However it was not our attention and you could tell our reception at night where the noisy sound came from, so he can change the room if necessary. It is really strange, that we did not have any complaint about the noise lately and no any report from our night reception. Last but not least, thank you for your review and we hope to see you again in future. Best regards, Seanghoeurn, Sales Manager,

Dear John, We are super excited to read your review. We are glad that you liked our facilities and the high standard room with a free upgrade. Our team appreciate the time you took to write your good words about our service and we hope to welcome you again at home, far away from home, very soon. Best regards, Seanghoeurn, Sales Manager,

Dear Eva, Thank you for your amazing comment about your stay at our little paradise. We appreciate your review so much. It is really make us feel grateful to hear that your enjoy your stay with us. We hope to see you again next time. Best regards, Seanghoeurn Sales Manager,

Dear Value Guest First of all, thank you very much for choosing VMansion Boutique Hotel to stay in Phnom Penh and thank you for sending us your wonderful comment. Hearing how much you enjoyed Vmansion experience was very rewarding for us. We are always doing our best to make our guest feel comfortable and relaxing. Thank you again for taking time to let us know how your stay went and we will look forward to welcoming you again in the future. Best regards, Seanghoeurn, Sales Manager,

Dear Mr Ray, We regret that you found some of Cambodias charming 5cm long geckos in your room. The only thing that is unusual about this, is finding three at one time. This is a very rare occurrence, especially since the rooms contain nothing that they can eat. You are indeed lucky. Normally one of these harmless critters comes in when guests leave the balcony doors open. South East Asia is fully of them although they are hard to spot as they move with lightening speed into recesses and crevices whenever humans are around. They are extremely shy and can easily move around walls and ceilings. It is very unlikely that any Cambodian house, hotel or apartment does not have one or two hiding in light fittings, in air-conditioning units, at the back of drawers, and other inaccessible places. Opening doors and windows also lets other creatures come inside too, e.g. mosquitoes. We assure you that all reasonable measures are taken before guest check-in to ensure the rooms are scrupulously clean and free of fauna. Thank and best regards, Seanghoeurn, Sales Managers,

Dear Chris, Warmest greetings from VMansion Boutique Hotel. Thank you for taking time to share your experience with us about your stay in our place. We are delighted you like our place and our situation in the heart of the city meanwhile we are in a very quiet area, perfect to relax and chill after a long day of visits. Our team is here to help our guest to have the best stay possible giving them advises and sharing ideas with them. We are grateful you like it. Our breakfast offer variety choices and delicious with healthy concept. We hope to see you again with us. Best Regards,

Dear Ms Fatimah, Thank you for choosing VMansion for your stay in Phnom Penh. We apologise that you saw Cambodias charming little geckos in your room. Many of our rooms have balconies and so these little creatures can easily come in and hide. We are sorry you had a bad experience with the guy on the bike. Unfortunately, Phnom Penh has its share of crime. We note your comment regards dust on the bed frame and will give this more attention. We are happy you enjoyed the many other aspects of our VMansion and hope to entertain you again another day. Best regards, Seanghoeurn, Sales Manager

Dear Dennis, Thank you very much for taking your value time to share your experience. We are glad to know that your stay was enjoyable and you liked our service provided. We hope to have a chance to welcome you again to Vmansion. Best regards,

Dear Nadir, Thank you so much for your top rating us. Vmansion team wish you a happiness and grateful for everything. Best regards

Dear Value Guest, Thank you very much for your wonderful review. We are so proud to know you have really enjoyed the stay in our authentic boutique hotel. Yes, it is true that Vmansion team are always trying our best provide the best service and an excellent accommodation experience to our lovely guest. We hope to see you again in the future soon. Best regards, Seanghoeurn