숙박 시설 정면

브매종 부티므 호텔 여행 후기

4 out of 5
브매종 부티므 호텔
No.32, St.200,Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 121개 이용 후기 중 80개" "
평점 8 - 좋아요. 121개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 121개 이용 후기 중 7개" "
평점 4 - 별로예요. 121개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 121개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Su.kYOUNG 님, KOREA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
안좋아요
2018년 6월에 3박 숙박함
답변 제공: Mr Florian, General Manager 님, 2018년 6월 14일
Dear Su.kYoung, We will be very happy if you can drop us an email to give us more details about what you don't like or appreciate at our place. We always try to satisfy all our guest but it is hard to do when we don't know what for they complain... Best regards,

4/10 - 별로예요

JS 님, London

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
This is really a 3 star review, as the hotel was no more than quite nice. Staff are very friendly and welcoming. The pool is quite small and next to the road (quite noisy). The room was not very practical. There was nowhere to put the suitcases and the bed was in the middle of the room. The bath was a disgrace with loads of mould and only a shower head, installed very low; also no bath curtain to keep the water in. There was a window looking into the bathroom. There were material blinds installed which got wet. Doors to the balcony didn't close properly. Despite the local construction work, the room was not too noisy and we slept quite well however the air condition unit was old and noisy. Breakfast was in the pleasant open lobby. The food was ok. For the price i think you can get a better hotel.
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

Stine Hesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
friendly staff, great hotel
Very nice hotel with great staff and service! The breakfast was okay. The rooms are very clean and nice.
2020년 3월에 2박 숙박함

8/10 - 좋아요

alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice hotel
2020년 2월에 2박 숙박함
답변 제공: Jackson 님, 2020년 3월 11일
Dear Alan, Thank you so much for your amazing scored. We hope to welcome you back again to our little peaceful place. Best regards, Manager,

10/10 - 훌륭해요

Leigh 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a former mansion and the rooms were decorated with beautiful antique furniture. The bathroom had been updated sometime after the rooms and was unusual, but basically functional. The staff, breakfast, pool, and location were all excellent.
2020년 2월에 2박 숙박함
답변 제공: Jackson 님, 2020년 3월 11일
Dear Leigh, Thank you so much for taking your value time to rate us. We appreciate every single world you've expressed. We are more than happy to ready such a good feedback from you regardless of your stay. We hope to have a chance welcoming you back here again. Best regards, Manager,

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 2박 숙박함
답변 제공: Jackson, 님, 2020년 3월 11일
Dear Value Guest, We thank you for your kind rating us. We hope to see you again soon. Best regards, Manager,

8/10 - 좋아요

Claude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well placed cosu hotel to discover Phnom Pehn
We enjoyed 2 nights in Phnom Pehn. The hotel os siper well placed, close to the mpst important things to discover in the city. The restaurant is also good. The staff was pleasant and helpful to organise our visit.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
素敵なホテルです
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2019년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great to be in a regular neighborhood that's still very accessible by tuktuk to everything you want to see. Lovely breakfast. FYI pool is for soaking and splashing around, not laps (too small). Great design and very nice staff.
2019년 11월에 3박 숙박함
답변 제공: Jackson 님, 2019년 12월 4일
Dear Value Guest, Thank you so much for your review. We love to hear such a good review from you. Small boutique hotel does not deserve a big pool. Hope you can understand and it wont affect your future stay in Phnom Penh. Best regards, Seanghoeurn, Operation Manager,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Jackson 님, 2019년 12월 4일
Dear Value Guest, Thank you so much for your time to drop a good review for us. We hope to see you again. Best regards, Seanghoeurn,

6/10 - 괜찮아요

James

출장 여행
별로예요: 객실의 편안함
Not the best.
2019년 9월에 3박 숙박함
답변 제공: Jackson 님, 2019년 11월 29일
Dear James, Thank you so much for your kind rating us. We are sorry to learnt that your stay was not as what you expected. However there many people like to stay here because there are many things that make them happy. Vmansion is ranking 15th of 345 hotel in Phnom Penh according to Tripadvisor. We hope to have a chance to host you again soon and experience even better. Best regards, Seanghoeurn, Operation Manager,

8/10 - 좋아요

Jeanine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Jackson 님, 2019년 11월 15일
Dear Jeanine, Thank you for your amazing rating. We do appreciate it. Best regards, Seanghoeurn,

6/10 - 괜찮아요

Linasissy 님, St. Louis

연인과의 여행
Everything was just “okay.” Tiny restaurant with limited menu and okay food. Staff was nice but compared to other hotel staff in Cambodia, they needed a lot of help with their English. Sometimes communication was very frustrating. Normally I wouldn’t complain about lack of English skills in a foreign country, but in the tourism industry in Cambodia, good English has become commonplace and essential. The pool was super small and awkwardly placed. Rooms were okay but terribly uncomfortable beds. Location was also weird. Tuk tuk drivers always had a hard time finding it!
2019년 9월에 2박 숙박함
답변 제공: Seanghoeurn, 님, 2019년 9월 19일
Dear Linasissy, Thank you for choosing to stay with us. We regret that you had some issues. We are a 12 room boutique hotel so we must provide services in proportion to our size. Despite that our guests are usually quite happy with our restaurant and rarely complain about the size of the pool. Perhaps you wanted to do laps. For those that need an olympic size pool, we recommend the Olymic stadium which is closeby. The location is quite close to the Royal Palace, a popular tourist venue, so most guests find our location quite convenient. In our experience, tuktuk drivers have no problem finding us as they all use Google maps which guides them to our hotel. Perhaps, he was trying to cheat you. We are sorry that you didnt like our beds. Normal guests are very satisfied with our beds and we do not understand why the bed was uncomfortable for you. We do apologise regards staff English skills. We do have some new staff, who are learning fast and gaining confidence. Staff shortages and lack of adequate education are constant challenges. Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 7월에 4박 숙박함
답변 제공: Jackson 님, 2019년 9월 5일
Dear our value guest, Thank you for your top rating. We hope to welcome you back again in the future. Best regards, Seanghoeurn Sales Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Fint, rolig, rent, god mat, hyggelig personell, trygt, fint bad, hva mer skal jeg si da? 50 tegn er mye, var veldig fornøyd
2019년 8월에 2박 숙박함
답변 제공: Jackson 님, 2019년 8월 29일
Dear Value guest, Thank you so much for your top rating review and score. We are so pleased to write such a wonderful feedback. This is absolutely our rewarding to us and we are grateful your stay at our little gem was enjoyable. Thank you again and we look forward to your return stay at Vmasion in the future. Best regards, Seanghoeurn Sales Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
清潔で揉んだなかった。少し場所が遠く、徒歩では大変でした。
2019년 8월에 1박 숙박함
답변 제공: Jackson, 님, 2019년 8월 13일
Dear Value Guest, Greeting from VMansion Boutique Hotel. Thank you for your review. We regret that the guest did not appreciate our expensive and stylish European decor and antiques. It is unfortunate that the guest had to walk. Using passapp tuktuk is extremely cheap and much safer than walking. Cambodians do not walk around Phnom Penh if they can avoid it. We hope this wont affected to your future stay at our little gem. Best regards, Seanghoeurn,

8/10 - 좋아요

Alistair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another great stay at VMansion
It was a pleasure to stay at VMansions again, the last time being in 2018. Nothing has really changed, the rooms are spacious and clean, the staff polite, efficient and accommodating and the food good. The only problem for me is getting back late as I always have to wake up the guy on the door. Not really a problem, possibly it’s just me. Thoroughly recommended!
2019년 7월에 2박 숙박함
답변 제공: Jackson 님, 2019년 8월 9일
Dear Alistair, Thank you very much for taking your time write us your email. We are so grateful to learn your stay was enjoyable and happy. There is nothing more than rewarding for our teams than reading such comments as you have shared it. We are truly grateful and thank you for spending the time to write about our service, facilities and surrounding location and attractions. Our staff are always there to be just for you. Never feel disturb. Thank you and see you again soon. Kind regards Seanghoeurn Sales Manger

10/10 - 훌륭해요

Alistair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Boutique Hotel
This is the third d time that I’ve stayed at the VMansion and it was once again a very pleasant experience. The rooms are clean and well maintained, the restaurant serves a good breakfast and I’m told does other good meals. I don’t know, I usually eat out with friends when I’m in town. Perhaps I’ll invite them around next time. The staff are polite and efficient, helping in any way they can. If there’s a downside, it’s probably my fault as I usually get back late and have to wake up the night staff. But it shows that the hotel is secure, too. Ideal place for anything that you want to see. And I in Phnom Penh.
2019년 7월에 1박 숙박함
답변 제공: Jackson 님, 2019년 8월 5일
Dear Alistair, Thank you so much for taking your value time to write us review. We are glad to read your amazing feedback. We will definitely convey this message to our team member. We look forward to welcome you back. Best regards, Seanghoeurn, Sales Manager,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Jackson 님, 2019년 8월 2일
Dear Value Guest, Thank you so much for your top rating. We hope to see you again in the future. Best regards, Seanghoeurn, Sales Manager,

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HIGHLY RECOMMENDED
Wonderful concierge staff. Beautiful little boutique hotel, clean and spacious rooms. Very comfortable bed and pillows plus very quiet AC
2019년 7월에 1박 숙박함
답변 제공: Jackson, 님, 2019년 7월 11일
Dear Megan, Thank you so much for your great review. We are happy to read such a comment from you and glad to know that your stay was just WOW. We love what we do, it is not only our job but our passion to help or to make our guest happy and enjoy their stay. Thank you again and we hope to see you soon in the future. Best regards, Seaghoeurn,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: Jackson 님, 2019년 6월 25일
Dear Value Guest, Thank you for your top rating and your kind chosen to stay with us. We hope to see you again soon. Best regards, Seanghoeurn, Sales Manager,

4/10 - 별로예요

실제 이용하신 고객

2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
I loved the stairs!! Our room had a gorgeous little balcony overlooking the street. Breakfast was a 5 course meal which was a welcome change from a buffet and the staff at reception went out of their way to help us. I would definitely stay there again!!
2019년 2월에 4박 숙박함
답변 제공: Jackson 님, 2019년 6월 25일
Dear Value guest, Thank you very much for your fair and positive comments about your findings of service, breakfast and facilities of VMansion Boutique Hotel. We are happy that you have chosen our hotel and we hope to welcome you again back soon. Warm regards, Seanghoeurn, Sales Manager,

4/10 - 별로예요

SATOSHI

별로예요: 직원 및 서비스, 객실의 편안함
掃除好きなホテル
2階の部屋に宿泊。 1階がレストラン。 朝6時頃から従業員がブレックファーストの準備をしている様だが、声が大きくやかましい。 朝10時半。 体調が悪くブレックファーストも食べずに寝ていたが、ドアをノックされ清掃業務遂行。 毎朝10時半清掃なのか?聞くと、そうだ。と 翌日は、9時過ぎにノックされ、清掃業務。 まいった。 客が部屋に居てもお構いなし。 こんなホテル初めて。 2度と行かないな。
2019년 5월에 5박 숙박함
답변 제공: Jackson 님, 2019년 6월 7일
Dear Satoshi, Thank you so much for your honest review. We appreciate you share with us. Our restaurant is on the ground floor. We are sorry to hear you were feeling ill and we apologies for any disturbance. Also, we apologies that our cleaning staff disturbed you. Guests check-out during the morning and so we clean the rooms during the morning, the same as every other hotel in the world. Guests are normally taking breakfast or outside the hotel at 9 or 10am. And we do have to service the room, if only to remove garbage and replenish daily water. We provide a Do-Not-Disturb sign so that guests can avoid being disturbed." We do hope this explanation will not ruin your return stay with us in the future. Best regards, Seanghoeurn, Sales Manager

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 3박 숙박함
답변 제공: Jackson 님, 2019년 6월 4일
Dear Valued Guest, Thank you for your top rating. We hope to see you again soon. Best regards,

8/10 - 좋아요

실제 이용하신 고객

2019년 4월에 1박 숙박함
답변 제공: Jackson 님, 2019년 5월 3일
Dear Value Guest, Thank you for your top rating. We hope to see you again soon. Best regards, Seanghoeurn, Sales Manager,

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, friendly and helpful when needed help. However, price is very expensive compare to other similar hotels even after the huge sale.
2019년 4월에 3박 숙박함
답변 제공: Jackson 님, 2019년 5월 5일
Dear Value Guest, Thank you for choosing Vmansion hotel and we are happy that our staff gave the guest satisfactory attention and service. We would, however, like to state that, like most professionally run hotels, we have researched the marketplace and chosen several hotels which provide a similar service. These are known as our 'competitive set'. This set of hotels are configured in various agent software systems so that prices can be automatically compared and assessed. We aim to set our discount levels such that our prices are mid-range to slightly under mid-range. It is extremely unlikely that our guests have knowledge, expertise and market research, regards the local hospitality industry, and so we must respectfully disagree with the guest on his comments regards our prices. Best regards, Seanghoeurn,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 4월에 3박 숙박함
답변 제공: Jackson, 님, 2019년 4월 26일
Dear Value Guest, Thank you so much for your top rating. We hope to you see you again soon in the future. Best regards, Seanghoeurn,

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super friendly staff, great food, clean room, cool style, great spot.
2019년 4월에 1박 숙박함
답변 제공: Jackson, 님, 2019년 4월 26일
Dear Michael, Thank you very much for your amazing review. We are happy, you find our staff to be friendly, great food as well as our room clean. We hope to you see you again soon. Best regards, Seanghoeurn,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was very friendly. problem with air con on last night.
2019년 3월에 3박 숙박함
답변 제공: Jackson 님, 2019년 4월 10일
Dear Value Guest, Thank you so much for your kind review. We are delighted to learn that your stay was enjoyable and you liked our friendly staff which one of the most important in hospitality. We are sorry to hear that you had problem with air conditioning. We apologies for any inconvenient may cause and we hope it will not impact you for your next stay with us. Thank you and best regards, Seanghoeurn, Sales Manager

10/10 - 훌륭해요

Christian 님, Magdeburg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
gutes Preis-Leistungs-Verhältnis; Zentral gelegen, sehr freundliches Personal, gutes a la carte Frühstück inbegriffen.
2019년 3월에 3박 숙박함
답변 제공: Jackson 님, 2019년 3월 28일
Dear Christian, Than you very much for taking time to write us the review about your recent stay at our little gem. We are so pleased to read your wonderful comments and really grateful to know that your stay was enjoyable. We are delighted to learn that you liked our hotel's location, friendly staff and breakfast served. I will definitely spread this amazing words and feedback to our team. Especially our chef who made always nice breakfast for you. Again, thank you for your comment and we hope to see you again soon. Best regards, Seanghoeurn, Sales Manager

10/10 - 훌륭해요

Michael 님, Vancouver, ca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Qauint - 12 rooms, conveniently located, super friendly staff with an outstanding Tuk Tuk driver stationed outside the hotel.
2019년 3월에 4박 숙박함
답변 제공: Jackson 님, 2019년 3월 15일
Dear MIchael, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are located very central of everywhere. The outstanding tuk tuk driver can take you wherever you want and with reasonable price as well as professional manner. Again, thank you so much for your kind review and we hope to see you again the future. Best regards, Sales Manager,

10/10 - 훌륭해요

Jarmo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Viehättävä hotelli rauhallisella paikalla
Pieni kauniisti sisustettu hotelli keskustassa, mutta silti rauhallisella kadulla. Henkilökunta superystävällistä. Huoneet kaikki erilaisia (asuimme kolmessa eri huoneessa vierailumme aikana) ja tosi viihtyisiä. Aamiainen tilataan listalta ja on ihan hyvä. Pihalla pieni uima-allas pulahdusta varren. Valitettavasti näkymä joistakin huoneista suoraan vastapäisen talon seinään, mikä olikin ainut negatiivinen asia tässä hotellissa. Suosittelen lämpimästi ja menisin uudestaan.
2019년 2월에 3박 숙박함
답변 제공: Jackson, 님, 2019년 3월 15일
Dear Jarmo, Greeting from Vmansion Boutique Hotel. We would like to express our sincere appreciation to you for your perfect review on our hotel property. We are delighted to have you in our hotel and experience the most enjoyable stay in our boutique hotel. I will convey your message regarding to the breakfast to our chef that you really liked his breakfast made. However, since the hotel is located in the city center which near by neighborhood's houses and villas, thus some rooms are difficult to have nice view. Finally, we do appreciate so much for your amazing review and we hope to have a chance welcoming you back again in the next visit to Phnom Penh Cambodia. Best regards, Seanghoeurn, Sales Manager,

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
The room was spaciuos and somewhat clean. The staff were very friendly and helpfull.
2019년 1월에 3박 숙박함
답변 제공: Jackson, 님, 2019년 3월 15일
Dear Value Guest, Thank you very much for your comment at our little gem. We are happy to learnt that your stay was enjoyable and you like our room also our professional staff. Thank you again for your time to share your experience and we look forward to welcoming you again soon. Best regards, Sales Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the size of the hotel.12 suites was a cozy number. Enjoyed the proximity of the amenities. Pool and dining room next to reception area. Close to most sights.Short trip by Tuk Tuk. Or for others a medium walkable distance.
2019년 1월에 4박 숙박함
답변 제공: Jackson, 님, 2019년 3월 15일
Dear Value Guest, Thank you so much for your time writing us feedback of your stay. Our team are very happy to know that you're happy and liked our hotel, amenities and pool with dinning room. Vmansion is located in very central of the town which can help our guest easy to access to most sightseeing. Tuk Tuk driver is ready for you and take care of your journey with professional manner. We do really appreciate of your comment and we are hoping to welcome you again in the future. Thank you and best regards, Seanghoeurn, Sales Manager,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We don't have anything negative to say about this hotel. The staff recognised us and welcomed us before we even stepped out of the tuk-tuk. Check-in was smooth and luggage transferred to our room without me even noticing it. The front office staff also ably assisted us with a half day tour and organised our outgoing transfer. We dined at the restaurant and I heartily recommend the steak. There were plenty of vegetables too (not the usual quarter carrot and three pieces of green bean that you get at other restaurants). The room was exactly as per the hotel website and Expedia descriptions. I particularly liked the cultural decor and terrazzo bathtub. I should also mention the location; 8 minutes by tuktuk from central Phnom Penh and a "hop, skip and jump" from the Royal Palace. Highly recommended.
2019년 1월에 1박 숙박함
답변 제공: Jackson, 님, 2019년 3월 15일
Dear Our Value Guest, Thank you very much for taking your value time to write us your feedback of your stay in our little gem. My team and I are very delighted to read such an amazing comment. We are really happy to learn that your stay was enjoyable. We agreed all the point you have mentioned above. We love what we do and this is the result wanted to have. I will convey this message to my team. They will be very happy. On behalf of VMansion team, i would like to thank you again for your comment and we hope to see you again in your next visit. Best regards, Seanghoeurn, Sales Manager,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A real gem in the heart of Phnom Penh. Young staff were lovely 😊 always smiling and happy to help. Lovely modern,yet traditional rooms. All in all a great experience, and would highly recommend. near to the central market and short tuk tuk ride to anywhere else.
2019년 1월에 3박 숙박함
답변 제공: Jackson 님, 2019년 1월 19일
Dear Anonymous , Thank you very much for your lovely review. We are happy to read your feedback about your stay at our little gem. We hope to see you again in the future . Best regards, Sales Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were very happy with the reception staff at VMansion. They organised a driver from the airport and were quick to address a concern we had with the room ( a mouldy smell possibly because it was on the ground floor surrounded by plants) by offering us a family room on the second floor. The dinner we had here was authentic in flavour but not outstanding. The room we were moved to was quiet. The bathroom was a little basic but perfectly acceptable. Overall a reasonable option for a short stay like ours (2 nights).
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice oasis in Phnom Pehn
We stayed here before and after going to Siem Riep and were incredibly happy! The staff was so helpful coordinating transportation for us, and a couple of tours. The tuk tuk drivers that work with the hotel are great and trustworthy. They even helped my husband find a cyclo for a quick city tour. :) The rooms are clean and spacious. Breakfast was also very nice. There were a couple of options to choose from, and all that we had were filling and delicious. Although we didn't use the pool, we saw them cleaning it often and it looked beautiful. Location is great, and many places are walkable or only a quick tuk tuk ride away.
2018년 12월에 2박 숙박함
답변 제공: Jackson 님, 2019년 1월 19일
Dear Laura, Thank you so much for your wonderful comment. We are so proud of the work we do day by day when we can read comment like yours. Our staff is totally dedicated to satisfy our guest in all the needs they have to give them a memorable stay in our authentic Boutique Hotel. We love to hear you liked our breakfast, we offer a choice between five different set Menu (English, Continental, Asian, American, and Healthy) to give various choices to our guest. We are delighted you enjoy your stay with us and we hope to see you again. Best Regards, Sales Manager,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
really a small hotel . Noisy at midnight and can't sleep well
2018년 12월에 2박 숙박함
답변 제공: Jackson 님, 2019년 1월 7일
Dear Anonymous, Greetings from Vmansion Boutique Hotel. Thank you very much for your feedback. I am really sorry that your stay did not meet your expectation and enjoyed with our hotel. However let me take this opportunity to make it right. *Really small hotel' It sounds strange to me, that you mentioned that hotel is small. I am sure before you make a booking you definitely check how the hotel look like in the pictures with 12 rooms boutique hotel. I was disappointed to read that you did not sleep well because of the noise at night. However it was not our attention and you could tell our reception at night where the noisy sound came from, so he can change the room if necessary. It is really strange, that we did not have any complaint about the noise lately and no any report from our night reception. Last but not least, thank you for your review and we hope to see you again in future. Best regards, Seanghoeurn, Sales Manager,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We will return.
We received a free up grade to a suite, it had a small balcony where we had cocktails and dinner. I loved the internal timber staircase. The bed was comfortable and the room was well appointed.
2018년 12월에 1박 숙박함
답변 제공: Jackson 님, 2018년 12월 25일
Dear John, We are super excited to read your review. We are glad that you liked our facilities and the high standard room with a free upgrade. Our team appreciate the time you took to write your good words about our service and we hope to welcome you again at home, far away from home, very soon. Best regards, Seanghoeurn, Sales Manager,

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bo här i Phnom Phen
Jättefint rum! Mysigt hotell! God frukost!
2018년 12월에 2박 숙박함
답변 제공: Jackson 님, 2018년 12월 20일
Dear Eva, Thank you for your amazing comment about your stay at our little paradise. We appreciate your review so much. It is really make us feel grateful to hear that your enjoy your stay with us. We hope to see you again next time. Best regards, Seanghoeurn Sales Manager,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff really make this hotel experience. Warm and accomodating and wonderful. Don’t hesitate to book VMANSION as they’ll do everything they can to ensure you have an amazing stay (and the pool is awesome!!)
2018년 12월에 4박 숙박함
답변 제공: Jackson 님, 2018년 12월 20일
Dear Value Guest First of all, thank you very much for choosing VMansion Boutique Hotel to stay in Phnom Penh and thank you for sending us your wonderful comment. Hearing how much you enjoyed Vmansion experience was very rewarding for us. We are always doing our best to make our guest feel comfortable and relaxing. Thank you again for taking time to let us know how your stay went and we will look forward to welcoming you again in the future. Best regards, Seanghoeurn, Sales Manager,

2/10 - 너무 별로예요

Ray 님, New York

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Upon checking in, there were 3 little lizards inside the room, crawling around. I immediately checked out and made a note of this. At that point, the hotel staff did offer another room, however I did not trust the cleanliness. The hotel staff was implying that there were no lizards effectively calling me a liar. No refund was given. No transportation was paid for to another hotel. Overall a terrible experience. Management was also unsympathetic in the email exchange as well too. There are better hotels for the price nearby, namely Lumiere hotel and Aruneas Hotel. Will never stay at Vmansion nor recommend this property to anyone I know.
2018년 10월에 1박 숙박함
답변 제공: Jackson 님, 2019년 3월 14일
Dear Mr Ray, We regret that you found some of Cambodias charming 5cm long geckos in your room. The only thing that is unusual about this, is finding three at one time. This is a very rare occurrence, especially since the rooms contain nothing that they can eat. You are indeed lucky. Normally one of these harmless critters comes in when guests leave the balcony doors open. South East Asia is fully of them although they are hard to spot as they move with lightening speed into recesses and crevices whenever humans are around. They are extremely shy and can easily move around walls and ceilings. It is very unlikely that any Cambodian house, hotel or apartment does not have one or two hiding in light fittings, in air-conditioning units, at the back of drawers, and other inaccessible places. Opening doors and windows also lets other creatures come inside too, e.g. mosquitoes. We assure you that all reasonable measures are taken before guest check-in to ensure the rooms are scrupulously clean and free of fauna. Thank and best regards, Seanghoeurn, Sales Managers,

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Central hotel, great staff pool outside our door and breakfast choice was ok. The room we had was spacious, comfortabl, and clean. Staff were friendly and helpful.
2018년 10월에 3박 숙박함
답변 제공: Mr. Seanghoeurn Sale Manager, 님, 2018년 10월 30일
Dear Chris, Warmest greetings from VMansion Boutique Hotel. Thank you for taking time to share your experience with us about your stay in our place. We are delighted you like our place and our situation in the heart of the city meanwhile we are in a very quiet area, perfect to relax and chill after a long day of visits. Our team is here to help our guest to have the best stay possible giving them advises and sharing ideas with them. We are grateful you like it. Our breakfast offer variety choices and delicious with healthy concept. We hope to see you again with us. Best Regards,

6/10 - 괜찮아요

Heera Fatimah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Girls Trip
Hello, We stayed for 4 days on a vacation. Allow me to state the good and can be improved factors: 1) There were lizards in the room 😣 2) We got almost robbed by a guy on a bike 😣 3) Bed frame was dusty, looks like it hasn't been cleaned for a long time 😣 4) Rain shower was Awesome 😀 5) Breakfast felt home made 😀 6) Reception personnels are helpful 😀 7) Transportation is readily available 😀 8) The safe is apparently a little complicated 😣 9) All rooms are carefully thought out, some patios are smaller than the rest ☺ 10) Worth the price! 😁
2018년 9월에 3박 숙박함
답변 제공: Jackson 님, 2019년 3월 14일
Dear Ms Fatimah, Thank you for choosing VMansion for your stay in Phnom Penh. We apologise that you saw Cambodias charming little geckos in your room. Many of our rooms have balconies and so these little creatures can easily come in and hide. We are sorry you had a bad experience with the guy on the bike. Unfortunately, Phnom Penh has its share of crime. We note your comment regards dust on the bed frame and will give this more attention. We are happy you enjoyed the many other aspects of our VMansion and hope to entertain you again another day. Best regards, Seanghoeurn, Sales Manager

10/10 - 훌륭해요

Dennis 님, San Francisco, CA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great communication from hotel staff, walking distance to most tourist attractions, would highly recommend
2018년 8월에 1박 숙박함
답변 제공: Seanghoeurn, Sale Manager, 님, 2018년 8월 30일
Dear Dennis, Thank you very much for taking your value time to share your experience. We are glad to know that your stay was enjoyable and you liked our service provided. We hope to have a chance to welcome you again to Vmansion. Best regards,

10/10 - 훌륭해요

Nadir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 3박 숙박함
답변 제공: Mr. Seanghoeurn Sale Manager, 님, 2018년 8월 30일
Dear Nadir, Thank you so much for your top rating us. Vmansion team wish you a happiness and grateful for everything. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
très bel endroit, très tranquille
très bel endroit, très tranquille dans une ville très vivante, très pratique pour visiter la ville. Rien à dire. Le resto est très bien bien qu'un peu cher par rapport aux standards de la ville
2018년 8월에 2박 숙박함
답변 제공: Mr. Seanghoeurn Sales Manager, 님, 2018년 8월 23일
Dear Value Guest, Thank you very much for your wonderful review. We are so proud to know you have really enjoyed the stay in our authentic boutique hotel. Yes, it is true that Vmansion team are always trying our best provide the best service and an excellent accommodation experience to our lovely guest. We hope to see you again in the future soon. Best regards, Seanghoeurn