"The location was great it’s close to everything super convenient, if you travel to Hanoi for the first time and stay in Old Town this location is for you. But the room I stayed in was ok not quite impressive…room looks a little old, not enough receptacles for a family of 4 when you need to charge ..."

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid ..."

"Very friendly and helpful staff. Hotel manager helped us with late checkout because our flight was late at the evening. Excellent breakfast, many options of local and intercontinental breakfast Clean rooms. Great location, we went everywhere on foot."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Super hotel and staff."

"I really enjoyed this hotel. Right from the start, the customer service was outstanding. I was made to feel valued and my stay/comfort mattered. Each time I left/arrived at the hotel I was greeted and welcomed back. The exceptional customer service continued with breakfast staff also. The hotel is ..."