Dear Ashton Thank you so much for the time you took for the review as well to let us know your experiences of your stay. We work hard to make every customer experience a pleasant one, and we are truly sorry that we were unsuccessful in meeting your expectations this time.We would like to further assure you that this is not our standard and we have discussed this internally with our staff. We would be glad if you would give us the opportunity to convince you of our actual performanceThank you so much. best regardsAnna Rothe

Dear Luis Thank you so much for the time you took for the review and the honest lines you wrote to us. I am really sorry about the lost item and that we did not find it again. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.warm regardsAnna Rothe

Dear Tracythank you so much for the great review. We are thrilled that you enjoyed your stay with us and hope to see you again soon. warm regardsAnna Rothe

Dear Rahul thank oyu so much for the great review. We really appreciate this and are thrilled that you enjoyed your stay with us. Hope to see you back soon. warm regards Anna Rothe Front Office Manager

Dear edith thank you so much for the great review and the time you took for this. We are happy that you have enjoyed your stay with us and hope to see you again soon. warm regardsAnna Rothe

Dear BruceThank you so much for the great review and the time you took for writing us the message. We appreciate this very much. I will transfer you feedback to our colleagues and hope to see you again soon. warm regardsFront Office Manager and team of Grand Beau Rivage

Dear Ronia Thank you for the time you took for this review and the personal message you wrote. Our rooms will get renovated in the next couple of mounths. With your feedback you show us that we are on the right track. Thank you so much. warm regards Anna Rothe

Dear GeorgeThank you so much for the time you took for the great review and the personal message. We are thrilled that you had a great experience with us and our team. Hope to see you again soon in our hotel. warm regardsAnna Rothe Front Office Manager

Dear Maria Thank you for the great feedback. We appreciate the personal message and hope to see you again soon. warm regards Anna Rothe Front Office Manager

Dear Michael Thank you so much for the great review and the time you took to write the personal message. We appriciate this. Renovations are planned which also include the electronic situation in the rooms. With your feedback we know that we are on the right track. Thank you very much for this. We look forward to welcoming you again soon. warm regardsAnna Rothe Front Office Manager

Dear Jingnan Thank you so much for the time you took for the great review. We are happy that you have enjoyed your stay with us and hope to see you soon again warm regardsAnna Rothe FOM

Dear Eleni Thank you so much for the great review and the time you took for the personal message. We are happy that you have enjoyed your stay absolutetly and will be glad to welcome you again in our hotel soon. warm regardsAnna Rothe FOM

Lieber GillesBesten Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüssen und verwöhnen zu dürfen. Freundliche Grüsse Anna Rothe FOM

Dear Younghun Thank you so much for the great review and the time you took for this. We are glad that you enjoyed your stay with us. Thank you so much for the feedback concerning the swimmingpool. I will transfer this to our technician. We are glad to welcome you again in our hotel soon. warm regardsAnna Rothe FOM

Sehr geehrte StephanieVielen herzlichen Dank für die tolle Bewertung und die Zeit, die Sie sich für diese genommen haben. Wir freuen uns sehr, dass Sie Ihren Aufenthalt geniessen konnten und hoffen auf ein baldiges Wiedersehen. Sonnige Grüsse aus Interlaken Anna Rothe FOM