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Reviews of Sorriso Thermae Resort & Spa

4 out of 5
Sorriso Thermae Resort & Spa
Via Provinciale Panza 209, Forio, NA

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 160 reviews" "
Rating 8 - Good. 57 out of 160 reviews" "
Rating 6 - Okay. 30 out of 160 reviews" "
Rating 4 - Poor. 18 out of 160 reviews" "
Rating 2 - Terrible. 8 out of 160 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Lusantra

Traveled with family
Too remote for me , facility is nice but for me , too confined unless you want to go with car
Stayed 4 nights in Oct 2023

8/10 Good

Rhian

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay at Sorriso, staff were very friendly and helpful. Pool area is lovely. We stayed in the annex building and found the room to be a little outdated, however, this seems to be relatively common for Ischia. Would recommend to others looking for a reasonably priced place to stay in Forio.

10/10 Excellent

Lowell, cos cob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is very good hotel for visiting Giardini Poseidoni. There is shuttle to the beach , the rooms are fine. Beautiful view.

10/10 Excellent

Maria

Stayed 2 nights in May 2023

10/10 Excellent

Sergey, FORT LEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Sep 2022

6/10 Okay

Jian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The resort is located on a hill overlooking Forio (on Iskea island). The view is amazing and the 3 thermal pools are great. Staff was friendly and resort was very clean. However, some of the front office staff were somewhat disorganized. Our bill wasn't ready when we were checking out and the hairdryer in the unit wasn't working and they were not able to replace it. Internet also was poor - which was an issue for me to be on several video calls. Overall, very nice place - but some operational issues (not sure if corona related) that needs to be ironed out.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a vacation on the island of Ischia!!
Stayed 2 nights in Feb 2020
Response from Luana Pezzuto / Sales & Marketing Dep Team del Sor on Jun 22, 2020
Dear Guest,, We greatly appreciate the time you spent to share your recent experience at our Sorriso Thermae Resort & SPA and we thank you for your kind recommendation to Expedia's readers. We look forward to your next stay in our hotel and we thank you again for your comments. Best regards

4/10 Poor

Alexandria

Disliked: Room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all. Nice place for vocation. Very good for your health .
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good thermal pool facilities. Good location. Breakfast could be better
Stayed 3 nights in May 2019

10/10 Excellent

NSommers, Reston, Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four had such a nice, relaxing time at this resort. The room was comfortable and well-appointed, with two twin beds and one king size bed. The resort facilities were neatly kept and designed to maximize the stunning views of the sea and sunset. There were a few quaint little shops and restaurants to explore within walking distance. The weather was cool, so it was the perfect time of year to enjoy the heated outdoor pools. This was our kids' favorite stop on our Amalfi Coast tour, and we would definitely go back.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel with 2 star service & 4 star prices
We paid for a double comfort room. We were shown a room in a separate annex which had black mold on the ceiling. We were then shown another 4 rooms which were as equally as bad (most of the rooms were tired and smelt). We spent the first night in 1 of these rooms with an appalling smell and a rock hard bed. On the second day we were moved to another room which looked like if had been updated in the last few years (still with hard beds) but it resembled a room from a 3 star hotel rather than a 4 star hotel. The manager and reception staff were rude to us and were not accommodating. There are also extras for robes and towels which I wouldn’t expect from a 4 star spa hotel. On the last day when it came to checking out, the reception staff ignored us and served the Italians until they had to serve us. I find their behavior unacceptable. We felt very unwelcome at the hotel.
Stayed 5 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure if we attended to the resort at the wrong time but it was basically a retirement community that nickle and dimes you for everything. Staff is unfriendly and unhelpful.
Stayed 4 nights in Sep 2018

10/10 Excellent

Olga, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great quality spa. Super physio specialist.
If you are after Quality beauty and health treatments- Sorriso is THE place. Wonderful facials, outstanding massages, and absolutely top professional no-mercy physio. I needed post-shoulder-operation recovery, and Sorriso spa intensive treatments worked miracles. Combined with mineral water swimming pools at the hotel and nearby Poseidon Park (fantastic..!) even a 9 day stay produced outstanding results. I didn’t care about little inconveniences like room size etc; the hotel is clean, lots of flowers, beautiful views- good value for money. Therefore I give Sorriso top score - with gratitude! Would definitely come again.
Stayed 9 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting and very relaxing atmosphere
Great hotel in fantastic setting. We paid extra for sea view room. Good breakfast. We would definitely return.
Stayed 6 nights in May 2018

10/10 Excellent

Clarky, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort hotel with beautiful sea views.
It is a bit of a journey car, plane, car, ferry and car again but once arrived it is certainly worth the while. The hotel resort is set into the hills at various levels. Breakfast is taken alfresco with breathtaking views of the sea and landscape. It has a private walkway to Citara beach but this is a mixture of steps so not accessible if you need assistance walking/in a wheelchair but the hotel does offer a shuttle to/from the beach. The pool facilities were very clean, the service was very good and the staff were very accommodating/helpful. Our room was spacious and had a balcony with beautiful sea views and watching the sunset was amazing. We tried a seafood restaurant on Citara beach, the setting was perfect and got a taxi into Fario port two nights (15 euros each way) to try out local restaurants there as well as walking around the town shopping late evening, it has a lovely atmosphere. Negombo and Poseidon Thermal Parks are also certainly worth a visit ... Poseidon can be reached via the walkway from Sorriso Resort Hotel. We arranged a private guided tour of the island in a Tuk Tuk which meant we got to tour around the whole of the island which was well worth doing. Ischia is a beautiful island and certainly well worth a visit ... we shall certainly be returning.
Stayed 3 nights in May 2018

6/10 Okay

C.J., texas

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great location, BUT beware
The hotel location was great. The pools were fantastic. HOWEVER if you are staying over the weekend DO NOT stay in the sea view rooms that are located under the Oasis resturuant. On Friday night a private wedding rented out the place and blasted music till 4am and then the resturuant itself has a regular band on Saturday until 2am. The Oasis is apparently owned by someone else but blends into the property and the rooms sit directly underneath. This baffled me as there was actually a sign that said "Quite Zone" but the music, regardless of private events, happens every weekend till the wee hours of the morning... oh, and the beds... bring some added padding as you can literally feel the springs in your back. Otherwise, great place.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view, great location
The location is ideal: walking distance to the beach and Poseidon, and on the main bus line. The sea view from our rooms was spectacular, especially at sunset. Breakfast had a wide variety of choices. Take advantage of the pools and spa! The staff was excellent, especially Pasquale at the front desk. The two problems we encountered were: 1) parking is a challenge. 2) The air conditioning in our friends' room wasn't working. Every day, they were told it would be fixed. Finally, on the 4th day of our 5 days there, it was fixed. The hotel should have offered them a different room or fixed it the first day.
Stayed 5 nights in May 2017

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice weekend stay in Ischia
Nice resort with thermal pool and underground full spa service

4/10 Poor

Amy, Peekskill, NY

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not 4 stars.
Service was great. Every staff member went out of their way to help accommodate us. But, the hotel facility did not meet 4 star standards. The air conditioning and wifi were not working well, they charged for a towel at the pool everyday. They gave us a hard time when we asked for ice cubes. No room service.

6/10 Okay

momo, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the beach
I was disapointed for the location of the room, i had asled 2 beds they gave 1 which they fixed, the telephone was not working, there was moldnon wall, I asked for a wake up call for 6:30am, they called at 7.not enough communication and information. But the staff was very nice as well as the chauffers who took us to Poséidon and to the port (very courtous) the manager also

10/10 Excellent

Pier Sante, Cesena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I went for job for one day, but I received all I want.

8/10 Good

Paul, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorriso Thermae Resort & Spa
An excellent hotel with wonderful facilities, great health resort. good specialists. close to a wonderful spa park,. Staff at the Sorriso Thermae are excellent, very helpful, always willing to assist. Reception staff are great and will do anything they can to help.. Frequent minibus to the beach and back.. great time. nearby , be prepared to pay about £30 for a day visit to the spa park.. but it has wonderful spa and sauna. great scenery and plenty of places to chill out.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Beautiful views.
Thermae pools were amazing especially the one inside the spa. The staff were extremely friendly and helpful. Food was delicious.

6/10 Okay

glynis

Disliked: Room comfort
The swimming pool was excellent with good sea view
Too far from the lovely town centre of Forio. Booked a classic room with Expedia, only to find that we were given standard rooms of a lesser quality. Did not find this out until checking out, then o late to complain.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Dissapointed in ischia
Hotel was ok, but as some other reviews stated, we think the hotel caters more to germans. Language was a problem (but we don't speak any Italian). Some employees were helpful, however. We were put in room 130, and they said it was quiet and away from dance club area. Well, the hotel right above ours played LOUD banging music until 1:00 AM. Air conditioning barely worked, so the noise couldnt be drowned out. A man came at 11 PM after we came to the room after dinnerwhen we called about AC not working, but couldnt do anything about it. We were disappointed, but at least the thermal pools were nice and relaxing. Signs everywhere that you couldnt reserve lounge chairs, but by the time we got to the pools, all were taken...yep, with beach towels and nobody around. Good location with beautiful views, and free shuttle to/from ports.

8/10 Good

Nino, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a relaxing stay
Spent a week in April, weather was very good enjoined outside pools and inside pool, Spa was very good , hotel restaurant was very good compared to price
Main pool
View from our room

4/10 Poor

Rinaldo Rinaldi, London, UK

Disliked: Staff & service, room comfort
20 years ago it would have been acceptable
mediocre service; especially receptionists had a hard time to crack a smile. food was an absolute disaster. they couldn't even get the pasta right - let alone more complex food. absolute no atmosphere. hotel bar is allowed to play music on only two nights per week (!). bar mixer has no clue how to prepare cocktails. they have their four star because they are apparently a Spa Resorts, but one sauna for two hundred hotel guests - one small pool cramped with people makes it a very uninspiring experience. the hotel rooms were furnished with outdated closets, beds, year old and uneven matrices and a tiny TV set attached to the wall close to the ceiling. it felt like a prison cell.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff, but facilities were lacking
The staff was very kind. The inside of the MAIN hotel was nice. The food was good. Our servers were very kind. However, we went during off-season. A lot of shops/restaurants were closed. The parts of the hotel we stayed in were not maintained. There was mold on the ceiling, drywall dust on furniture, ants in our room, and the shower door was broken. They moved us to a new location. In the new location we couldn't get any wifi. The mattresses are very flat and uncomfortable and so are the pillows. If it was just a few things, I wouldn't haven't cared, but it was a LOT of problems. They just need to upgrade the rooms, make sure everything is working properly and make sure they are actually CLEAN.

10/10 Excellent

Kathi, Montana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the spa services!
The hotel was a bus ride from the ferrt port, and was very nice. Restaurants good (the best octopus I ever ate!) and the pools were nice. The hotel seems to cater to German visitors, and some signs were only in Italian and German; tricky for English speakers. Fortunately the menus were in English. the spa services were so nice that I went back for more, and could have done even more with more time. AC did not seem to work in room, but windows opened. I thought it was a good value and would go back.

8/10 Good

Yolanda, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel
This hotel was lovely, good facilities and really clean. At first some of the staff are a bit grumpy, but then they warmed up. There are 2 downsides to the hotel - it is on a noisy road and it the beach is a 10 minute walk down steep cliff type steps - fine going downhill, but incredibly difficult uphill! Lovely, quaint and rustic area with lots of little restaurants to choose from.

8/10 Good

Giuseppe

Liked: Cleanliness, amenities, property conditions & facilities
La struttura è ben tenuta e in una posizione molto panoramica con delle belle piscine termali. Il personale ed i servizi sono generalmente buoni, anche se alla reception vi è stata qualche indecisione. Le vespe sulla balconata della sala colazione sono un bel problema!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La perfezione.
Il sorriso Resort non ha nulla da invidiare ai lussuosi 5 Stelle presenti sull'isola. È un hotel che mi ha soddisfatto completamente. Eccellente in tutto, dalla pulizia delle camere e delle aree comuni alla cortesia del personale, dalla qualità del cibo del ristorante alla meravigliosa colazione. Perfetti gli addetti alla reception, impeccabili i camerieri e lo staff del ristorante, ottima la cucina, molto invitante tutta l'area spa, che purtroppo rimpiango di non aver avuto il tempo di provare ma mi riservo di farlo appena mi sarà possibile. Mi auguro con tutto il cuore che questo hotel non cambi mai perché sarà sempre il mio punto di riferimento sull'isola di Ischia e il mio consiglio per un soggiorno rilassante a tutte le persone che conosco.
Stayed 3 nights in Nov 2022

6/10 Okay

Pamela

Liked: Cleanliness
Da rivedere alcune cose.
Hotel con visuale dei tramonti sulla spiaggia d Citara Hotel pulito tranne la parte della piscina termale interna sporca su tutto il perimetro interno e odore di muffa. Non funzionanti idromassaggi piscina esterna e interna. Colazione nella media. Personale non sorridente all' interno della struttura m e a volte non rispondono neanche al saluto.
Stayed 14 nights in Sep 2022

8/10 Good

Ulyana

Okay for the location and price
It was the only hotel close to the beach that I could find to an okay price. Different staffs had different personalities but overall it was good and helpful service. You can get free shuttle to / from the forio port and to the beach. Location is great, there are some food markets + pharmacy nearby and bus stations that go everywhere on the island. The room was okay. I travelled alone and the single room was an of reasonable size. The balcony was nice but the view not so much, but I’m not too picky. Good breakfast with many varieties and a good pool area. The hotel and area is mostly visited by Italian families on holidays but they all seemed kind and greet you whenever you see each other.
Stayed 4 nights in Aug 2022

8/10 Good

Odelinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bella struttura accogliente . Peccato che non puoi avere più di un servizio . Si punta più a la quantità . Non a la quantità . Però devo dire che ho passato un bel soggiorno . Lo consiglio.
Stayed 3 nights in Aug 2022

8/10 Good

Annamari

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A bit worn out but with proper necessities. 30min walk to Forio,
Stayed 4 nights in Sep 2021

4/10 Poor

Alessandra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La struttura è bella ma punta alla quantità e non alla qualità. Peccato!
Stayed 7 nights in Aug 2021

6/10 Okay

jean jacques

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chambre très mal située très loin des services de l’hôtel située dans une annexe à 15minutes à pied. Service de réception désagréable. Petit dejeuné digne tout juste d'un 2*... je ne recommande pas cet établissement.
Stayed 4 nights in Jul 2021

6/10 Okay

Mik, Napoli

Traveled with partner
Liked: Amenities, property conditions & facilities
La struttura oggettivamente bella però purtroppo siamo capitati in un fine settimana affollato di persone poco educate. Evidentemente visto il periodo dovevano riempire l'hotel. Ed è stata questa la pecca. Per un hotel a 4 stelle lusso non va bene. Personale poco cordiale. Terme ok. Stanza vista mare ok. Colazione scadente.
Stayed 1 night in Feb 2020
Response from Luana Pezzuto / Sales & Marketing Dep Team del Sor on Jun 22, 2020
Gentile Mik felici che abbia scelto il Sorriso Resort in occasione del vostro ultimo soggiorno a Ischia Ci spiace leggere che il soggiorno non abbia soddisfatto appieno le aspettative, ci auguriamo che questo singolo episodio non precluda la scelta del nostro hotel per un vostro ritorno sull'isola. Come ha già espresso nel Suo commento, la nostra struttura ha tantissime potenzialità ed il nostro management è attento ad ogni commento dei nostri graditi Ospiti al fine di migliorare sempre di più il servizio offerto Con l'augurio di poterLa presto riaccogliere, salutiamo cordialmente

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 23 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Buona prima colazione. Terme ok . Stanze decrepite . Seguiranno foto
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Pools leider nur mit Badekappe erlaubt. Hotel sehr verwinkelt aber dadurch einen gewissen Flair.
Stayed 3 nights in Oct 2019

10/10 Excellent

Antonietta Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage ist sehr schön mit Meerblick Personal sehr freundlich Als es Probleme mit meinem Rücktransfer gab, konnte mir durch das kompetente Empfangspersonal sofort Ersatz beschafft werden. Ich war 1,5 Std. vor Abflug am Flughafen und habe ohne Verzögerung meinen gebuchten Flug pünktlich erreicht.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto gradevole vicina alla baia di citara raggiungibile con le navette della struttura incantevoli panorami e struggenti tramonti fanno da cornice allo spettacolo della isola di ischia pace e tranquillita non mancano il cibo dello hotel e' in sintonia con i profumi mediterranei della isola per un soggiorno veramente incantevole
Stayed 14 nights in Aug 2019

10/10 Excellent

VYACHESLAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorriso
Отличный отель, один из лучших на Искье. Рядом море и термальный парк Прсейдлн. В самом отеле несколько термальных бассейнов.
Stayed 16 nights in Jul 2019

4/10 Poor

Katarina

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ringeste 4-stjernet hoteloplevelse længe
Personalet var for det meste uhøfligt og uhjælpsomt og satte en halvskidt stemning for hotellet generelt. Det fremgik på ingen måde tydeligt af bookingen at vi ville blive huset i et annex på den anden side af hovedvejen. Misvisende at der ifm. bookingen under “I nærheden” står “I hjertet af Forio”, hvilket åbenbart skal forstås som, at hotellet ikke ligger i Forio by, men snarere et godt stykke udenfor. Værelset mindede mest om et 2-stjernet B&B, lugtede af mug og queensizesengen var sat sammen af to stenhårde enkeltmadrasser, hvor man tydeligt kunne mærke fjedrene igennem. I øvrigt et hotel hvor man skulle betale ekstra for håndklæder til brug ved poolen/stranden og hvor man skulle betale for at der kom vand ud af en bruser i poolen, hvilket virker håbløst for et 4-stjerners hotel. Morgenmaden er der desværre heller ikke meget godt at sige om. Eneste positive er et flot poolområde, fornuftigt fungerende gratis shuttlebus mellem hotellet og stranden og enkelte meget søde og hjælpsomme personalemedlemmer.
Stayed 6 nights in Jul 2019