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세나투스 호텔 - 스페셜 클래스 여행 후기

세나투스 호텔 - 스페셜 클래스
Akbiyik Caddesi No: 40, Sultanahmet, Istanbul, Istanbul

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 629개" "
평점 8 - 좋아요. 1001개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 68개" "
평점 4 - 별로예요. 1001개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 6개" "

9.2/10

청결 상태

9.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Evelyn Yoomin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 3일
Dear Evelyn Yoomin,We are absolutely thrilled to receive your outstanding 10 out of 10 rating! Thank you so much for taking the time to share your fantastic feedback with us.Your high praise is truly gratifying and motivates us to continue providing the best possible experience for our guests. It's guests like you who make our efforts all the more rewarding.We look forward to the pleasure of hosting you again in the future. If there is anything specific you loved about your stay or if you have any suggestions for making your next visit even more exceptional, please feel free to share.Thank you for choosing our hotel, and we can't wait to welcome you back for another outstanding stay.Warm regards

10/10 - 훌륭해요

Evelyn Yoomin

2023년 10월에 1박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 3일
Dear Evelyn Yoomin,We are absolutely thrilled to receive your outstanding 10 out of 10 rating! Thank you so much for taking the time to share your fantastic feedback with us.Your high praise is truly gratifying and motivates us to continue providing the best possible experience for our guests. It's guests like you who make our efforts all the more rewarding.We look forward to the pleasure of hosting you again in the future. If there is anything specific you loved about your stay or if you have any suggestions for making your next visit even more exceptional, please feel free to share.Thank you for choosing our hotel, and we can't wait to welcome you back for another outstanding stay.Warm regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
호텔은 작지만 깨끗했다. 그런데 TV 상태가 안 좋아 처음에 고생했고, 샤워실 유리문이 잘 닫히지 않았다. 하지만 호텔 직원은 모두 친절했고, 주변환경도 좋았다.
2018년 2월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2018년 2월 15일
Thanks

10/10 - 훌륭해요

Benjamin Joel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel bien situé très propre et agréables à séjourner
2024년 4월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 4월 19일
Dear Benjamin,Nous sommes ravis d'apprendre que votre séjour parmi nous a été satisfaisant à tous égards. Votre retour positif sur la propreté de nos chambres et de l'hôtel ainsi que sur notre emplacement nous réjouit grandement. Votre satisfaction est notre priorité absolue et nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,

10/10 - 훌륭해요

Ulrich

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, very close to all the tourist attractions, decent included breakfast, very good staff.
2024년 4월에 6박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 4월 15일
Dear Ulrich,Thank you so much for your recent stay at our hotel and for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a great experience and that our hotel met your expectations.We are delighted that you found our location to be excellent, being close to all the tourist attractions. Providing convenience for our guests is always our priority.It's fantastic to hear that you enjoyed our included breakfast. We strive to offer a delicious and satisfying breakfast experience to start your day off right.Your kind words about our staff mean the world to us. We take great pride in providing exceptional service, and knowing that our efforts were appreciated is incredibly rewarding.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 - 훌륭해요

Lucia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location 5 minutes walk to Blue Mosque and Sofia. Lot of food options around. Breakfast also nice! The hotel helps you also in case you want to book activities in different locations in Turkey. Thank you Hassan and Ismai for helping us in our tour!
2024년 3월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 4월 4일
Dear Lucia, Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our hotel's convenient location, close to the Blue Mosque and Hagia Sophia, as well as the abundance of dining options nearby. We're also glad to know that you found our breakfast to your liking.It's fantastic to hear that Hassan and Ismail were able to assist you during your stay and in arranging activities for your tour around Turkey. We will be sure to pass on your kind words to them.We hope to have the pleasure of welcoming you back on your next visit to Istanbul.

6/10 - 괜찮아요

Mudassir

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Not worth the Money!!They did not honour the free self parking. Sent me to the overpriced priced Otto park that they recommend. Found out during the stay while walking around I was overcharged. Breakfast is mundane and limited. Restaurant is over rated food wasn’t that great for what they charge.
2024년 3월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 4월 3일
Dear Mudassir,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments, although we would like to address some inaccuracies in your review.During the Ramadan period, self-parking in the bustling area of Sultanahmet, Istanbul, can indeed be challenging and unsafe, which is why we directed you to the nearby Otto park. While we understand that this incurred an additional cost, it was done with the safety and convenience of our guests in mind.Regarding the restaurant prices, please note that they are set uniformly across the area, and the quality of the food is subjective and can vary based on personal taste preferences. However, we strive to offer a diverse menu selection and maintain competitive pricing to provide value to our guests.As for the breakfast experience, we take pride in offering a wide variety of options to cater to different tastes and preferences. While we regret that your experience did not meet your expectations, we assure you that the quality and variety of our breakfast buffet are highly appreciated by the majority of our guests.We value your feedback and will use it to continuously improve our services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely

6/10 - 괜찮아요

Flavia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Abbiamo soggiornato in questo piccolo hotel per 4 notti e ci siamo trovati bene. Zona piena di locali, ristoranti, negozi ma le camere erano completamente silenziose, spaziose, doccia grandissima. Unica osservazione, la doccia è “a vista” sulla camera con vetro satinato, ok per la privacy ma non per la luce. Sarebbe stato meglio avere una tenda mantovana da tirare giù di notte. Per il resto nessuna obiezione, personale gentilissimo, cambio biancheria ogni giorno davvero super! Consigliato
2024년 3월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 4월 2일
Grazie per la tua recensione e per aver scelto di soggiornare nel nostro piccolo hotel. Siamo felici che ti sia trovato bene durante il tuo soggiorno e che tu abbia apprezzato la comodità e la tranquillità delle nostre camere.Prendiamo nota della tua osservazione sulla doccia "a vista" e comprendiamo le tue preferenze per la luce e la privacy. Cerchiamo sempre di migliorare i nostri servizi e prenderemo in considerazione il tuo suggerimento per fornire una soluzione più adatta alle esigenze dei nostri ospiti.Siamo lieti che tu abbia apprezzato il nostro personale gentile e il servizio di cambio biancheria quotidiano. Il nostro obiettivo è garantire un soggiorno confortevole e piacevole per tutti i nostri ospiti.Grazie ancora per la tua recensione e per averci consigliato. Speriamo di darti il benvenuto di nuovo nel nostro hotel in futuro.

8/10 - 좋아요

Maria

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Piccolo hotel gestito in maniera efficiente e dinamica. Ho avuto l'upgrade alla suite ma ho preferito tenermi la camera deluxe perché volevo la vasca e non la doccia. La camera ha un materasso molto comodo e ottimi cuscini, internet funziona benissimo, c'è il kit di cortesia completo di pettine, ciabattine etc. Suggerirei una pulizia più accurata degli stucchi della doccia. La zona è adiacente a parecchie attrazioni irrinunciabili ed è servita da una moltitudine di ristoranti, tutti abbastanza cari perché si tratta di un distretto a vocazione turistica. Il ristorante dell'hotel offre una buona cucina e consiglio di provarlo. La colazione è varia e fresca, adatta a chi ama la colazione salata. Il personale è molto gentile e pronto a rendersi utile.
2024년 3월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 28일
Dear Maria ; Grazie per la tua recensione dettagliata e per aver scelto il nostro hotel per il tuo soggiorno. Siamo lieti che tu abbia apprezzato la gestione efficiente e dinamica del nostro Piccolo hotel. Ci dispiace sentire che la pulizia degli stucchi della doccia non è stata all'altezza delle tue aspettative e prenderemo sicuramente in considerazione il tuo feedback per migliorare questo aspetto.Siamo felici di sapere che hai trovato la camera confortevole, con un materasso comodo e ottimi cuscini. È importante per noi fornire un servizio internet affidabile e siamo contenti che tu abbia trovato che funziona benissimo. Siamo anche lieti di sapere che hai apprezzato il kit di cortesia completo e la varietà e freschezza della colazione.La posizione dell'hotel nelle vicinanze di molte attrazioni turistiche e ristoranti è sicuramente un vantaggio e siamo felici che tu abbia trovato utile il nostro ristorante. Il nostro obiettivo è fornire un'esperienza gastronomica memorabile per i nostri ospiti.Infine, apprezziamo i tuoi complimenti sul personale. Siamo qui per garantire che ogni ospite abbia un soggiorno piacevole e confortevole e siamo lieti che il nostro personale abbia contribuito a rendere la tua esperienza positiva.Speriamo davvero di darti il benvenuto di nuovo nel nostro hotel in futuro. Grazie ancora per aver scelto di soggiornare con noi.

8/10 - 좋아요

Atsuko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 18일
Dear Atsuko;Thank you for your feedback! We appreciate your rating of 4 out of 5. If you have any specific comments or suggestions to share, please feel free to let us know. We value your input and strive to improve our services based on customer feedback.

10/10 - 훌륭해요

hetal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location & hotel
2024년 3월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 13일
Dear Hetal;Thank you for your excellent feedback! We're delighted to hear that you gave us a perfect score of 5 out of 5, and we're especially pleased that you enjoyed our hotel's location. We strive to provide a convenient and enjoyable experience for our guests. If you have any specific comments or suggestions about the location or any other aspect of your stay, please feel free to share. We appreciate your positive review and look forward to welcoming you back in the future.

6/10 - 괜찮아요

TAKAYA

출장 여행
좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 13일
Dear Takaya;Thank you for your feedback! We appreciate your rating of 3 out of 5. If you have any specific comments or suggestions to share, please feel free to let us know. We value your input and strive to improve our services based on customer feedback. We hope to have the opportunity to enhance your experience in the future.

10/10 - 훌륭해요

Rosana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly, welcoming and very friendly. The room was clean, a nice size and had space to put our clothes. There was a restaurant down stairs which was useful if you didn’t want to go far.
2024년 3월에 7박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 10일
Dear Rosana ;Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay and appreciated our friendly and welcoming staff, the cleanliness of your room, and the variety of options available. Providing a positive and memorable experience for our guests is our top priority, and your feedback encourages us to continue delivering exceptional service. We appreciate your kind words and look forward to the opportunity to welcome you back for another wonderful stay. If there's anything specific you loved or any way we can make your future visits even better, please feel free to share your thoughts with us

8/10 - 좋아요

Abeed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 3월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 10일
Dear Abeed ;Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and found our hotel to your liking. Your rating of 4 out of 5 is appreciated, and we value your input. We strive to provide a comfortable and enjoyable experience for our guests, and your comments motivate us to continuously improve. If there are specific areas where we can enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back for another positive stay in the future."

6/10 - 괜찮아요

Donald 님, Alba

좋아요: 청결 상태
별로예요: 편의 시설/서비스
I wished it would've had a sauna like advertised !
2024년 2월에 25박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 4일
Dear Donald,Firstly, we appreciate your choice of our hotel and thank you for sharing your experience. We would like to express our regret for the disappointment you experienced regarding our sauna service.In 2020, due to the global pandemic conditions and in compliance with the new regulations in our country, we made the decision to temporarily suspend our sauna service. This measure was taken to prioritize the health and safety of our guests, and the information about the suspension was promptly removed from our website.Your feedback is important to us, and we value and consider all comments. However, we find it challenging to understand your rather straightforward and critical review, especially considering your extended three-week stay, during which you expressed a sense of belonging and even received personalized cards from our staff.Should you have any concerns or requests during your stay, we encourage guests to communicate with our reception team. We are always eager to address any issues promptly and ensure a more positive experience.Thank you once again for your stay and feedback. We hope to have the opportunity to welcome you back and provide an improved experience.Kind regards,

8/10 - 좋아요

Dejan

좋아요: 청결 상태
À proximité de tout
2024년 2월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 24일
Cher Dejan,Nous vous remercions d'avoir choisi notre hôtel et pour avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement pratique, à proximité de tout.Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,

10/10 - 훌륭해요

REHAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and comfy property with polite and courteous staff. Breakfast was pretty good. Washroom was modern but missing the clothes hanging options. Overall quite happy
2024년 2월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 24일
Dear Rahen,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our property nice and comfortable, with a polite and courteous staff. It's great to know that you enjoyed the breakfast as well.Your comments about the modern washroom are appreciated, and we will certainly take note of the suggestion regarding clothes hanging options. We value your feedback as it helps us enhance our services.We look forward to welcoming you again on your next visit, and we appreciate your overall satisfaction.Best regards,

10/10 - 훌륭해요

Adeba

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to all attractions
2024년 2월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 19일
Dear Adeba,We sincerely appreciate your recent stay at our hotel and are thrilled to learn about your positive experience. Thank you for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating.It's fantastic to hear that our hotel's location within walking distance to all attractions met your expectations. We strive to provide a convenient and enjoyable experience for our guests, and your kind words validate our efforts.Your satisfaction is our utmost priority, and we are delighted that you had a pleasant stay. Should you find yourself in the area again, we would be honored to welcome you back.Thank you once more for choosing our hotel and for your gracious review.Warm regards,

10/10 - 훌륭해요

florent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'hotel tres bien situé a quelques minutes de la mosquee bleue et du du tramway tres propre et acceuillant. . Le mersonnel est d'une gentillesse et serviabilité exemplaire. Le petit déjeuner est copieux et le restaurant offre des menus delicieux . La cuisine est excellente . Anecdote :: une nuit j'ai ete gêné par des bruits de travaux dans un immeuble voisin , le patron pour s'excuser de ce derangement ,m'a tout tout bonnement offert le diner au restaurant le soir meme. J'ai trouvé ca unique et jamais vécu . Je l'en remercie encore maintenant car se sont des valeurs humaines rares. Je reviendrais avec le plus grand plaisir.
2024년 2월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 10일
Cher Florent,Un immense merci pour votre évaluation exceptionnelle ! Nous sommes ravis d'apprendre que votre séjour parmi nous a été mémorable.Nous sommes enchantés de savoir que vous avez apprécié notre emplacement idéal, à quelques minutes de la Mosquée Bleue et du tramway, ainsi que notre engagement envers la propreté et l'accueil chaleureux. Vos commentaires élogieux sur la gentillesse et la serviabilité de notre personnel nous touchent particulièrement.Nous sommes également ravis que vous ayez savouré notre copieux petit déjeuner et les délicieux menus de notre restaurant. La mention de votre expérience avec le bruit des travaux et notre geste pour offrir le dîner en guise d'excuse nous rend particulièrement heureux. Nous croyons en des valeurs humaines authentiques et sommes ravis que vous ayez ressenti cela.Un grand merci de toute l'équipe ! Nous avons hâte de vous accueillir à nouveau lors de vos futurs séjours.Cordialement,

10/10 - 훌륭해요

Suman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel very close to the mosque! On the street many great dining options. Staff very friendly and breakfast was very good
2023년 12월에 5박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 10일
Dear Suman ;We sincerely appreciate the fantastic feedback from your guest who gave us a perfect 5 out of 5 rating. It warms our hearts to hear about their positive experience, especially regarding the friendly and welcoming nature of our staff. We are delighted that they enjoyed the richness of our breakfast offerings with a variety of options. Creating a pleasant and memorable stay is our priority, and we are grateful for their kind words. Thank you for choosing our establishment, and we look forward to welcoming them back for another delightful experience. If there's anything more we can do to enhance their future visits, please do not hesitate to inform us.

10/10 - 훌륭해요

Fabiola

Tiene una ubicación perfecta, el staff es maravilloso, te ayudan en todo momento
2024년 1월에 6박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 7일
Dear Fabiola;Estamos encantados de saber que disfrutaron su estancia y agradecemos sinceramente su calificación perfecta! Nos llena de alegría saber que nuestro hotel, la ubicación y nuestro personal cumplieron con sus expectativas. Siempre nos esforzamos por brindar un servicio excepcional. Esperamos tener el placer de recibirlos nuevamente en el futuro. ¡Gracias por elegirnos y les deseamos un día maravilloso!

10/10 - 훌륭해요

Kamel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
C’était un très bon séjour l’hôtel était génial emplacement propreté personnel agréable et souriant
2024년 1월에 6박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 5일
Cher Camel,Un grand merci pour votre excellent commentaire ! Nous sommes ravis d'apprendre que vous avez passé un séjour agréable chez nous.Nous sommes enchantés d'apprendre que vous avez apprécié notre hôtel, notamment son emplacement, sa propreté et notre personnel aimable et souriant.Votre satisfaction est notre priorité, et nous sommes reconnaissants de vous avoir accueilli. Nous espérons avoir le plaisir de vous recevoir à nouveau lors de vos prochaines visites.Cordialement,

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay right in the heart of the city! Walking distance to many amazing rooftop restaurants, Hagia Sophia, Blue Mosque, Grand Bizarre and much more. The staff were super helpful and arranged a great tour which included a cruise down the Bosporus, tour of the Asian side of the city and much more. Great clean room and great Turkish Breakfast
2024년 1월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 2월 1일
Dear Dave,Thank you so much for your fantastic review! We are thrilled to hear that you had a great stay with us.We're delighted that you enjoyed our central location and found it convenient for exploring the city's attractions. It's wonderful to know that our staff was able to assist you with arranging a memorable tour, and that you had the chance to experience the beauty of the Bosporus and the Asian side of the city.We appreciate your kind words about our clean rooms and the delicious Turkish breakfast. Providing a positive experience for our guests is our top priority, and we're glad we could contribute to your enjoyable stay.Thank you for choosing our hotel, and we hope to welcome you back on your future visits.Best regards,

10/10 - 훌륭해요

Bernadette

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff, good breakfast, great location, walking distance to main tourist attractions. Very good selection of restaurants in immediate area.
2024년 1월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Bernadette,Thank you very much for taking the time to share your feedback! We're thrilled to hear that you had a fantastic stay at our hotel. It's great to know that you found our staff to be friendly and helpful. We're also delighted that you enjoyed our breakfast and appreciated our central location, making it convenient to reach the main tourist attractions.Your mention of the good selection of restaurants in the immediate area is wonderful to hear. We strive to provide an enjoyable and convenient experience for our guests, and it sounds like we succeeded during your stay.We sincerely appreciate your kind words, and we look forward to the opportunity to welcome you back on your future visits.Best regards,

10/10 - 훌륭해요

Ekaterina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 19박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Ekaterina,Thank you so much for taking the time to rate your stay with us! We appreciate your perfect score of 5 out of 5.Your positive feedback means a lot to us, and we're thrilled that you had a great experience during your stay. If you have any specific suggestions or if there's anything we can do to make your next visit even more enjoyable, please let us know.We look forward to welcoming you back on your future visits. Thank you for choosing our hotel!Best regards,

8/10 - 좋아요

Esmat

2024년 1월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 3월 20일
Dear Esmat;Thank you for your feedback! We appreciate your rating of 4 out of 5. If you have any specific comments or suggestions to share, please feel free to let us know. We value your input and strive to improve our services based on customer feedback.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service, easy to check in and out. Comfortable beds and room.
2024년 1월에 1박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Linda,Thank you so much for your wonderful review! We are delighted to hear that you had a great experience during your stay at our hotel. It's fantastic that you found our customer service to be excellent and that the check-in and check-out processes were easy and convenient for you.We're also pleased to know that you found the beds comfortable and enjoyed your room. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back on your future visits.Best regards,

8/10 - 좋아요

Mujahid

2024년 1월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Mujahid,Thank you for taking the time to rate your recent stay with us, and we genuinely appreciate your feedback.We noticed that you rated us with 4 out of 5, and we're eager to better understand your experience. If there are specific aspects of your stay that influenced this rating or if there's anything we can improve upon, we would be grateful for your insights. Your feedback is essential in our continuous efforts to enhance guest satisfaction.On behalf of our team, we also want to express our gratitude for choosing our hotel. We strive to provide the best possible experience for our guests, and your input is invaluable to us.We look forward to the opportunity to host you again and ensure your next stay is even more enjoyable.Best regards,

10/10 - 훌륭해요

ZOHRA BAGHOUSSI Vve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel très bien situé à côté de tout et un quartier très animée. Hôtel très propre, petit déjeuner complet mais c'était répétitif. Personnel très accueillant et aimable. Je remercie l'équipe de l'hôtel pour le lokum qui nous ont offert pour le nouvel an ça fait plaisir. Chambre spacieuse avec une belle terrasse 504.
2023년 12월에 5박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Chère Zohra Baghoussi,Un grand merci d'avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel. C'est fantastique de savoir que notre emplacement central à proximité de tout et dans un quartier animé a contribué à votre satisfaction.Nous sommes également reconnaissants pour vos commentaires positifs sur la propreté de l'hôtel, le petit-déjeuner complet, bien que nous prenions note de votre observation au sujet de la répétitivité. Merci beaucoup pour vos aimables mots sur notre personnel accueillant et aimable.C'est une joie particulière d'apprendre que vous avez apprécié le geste du lokum offert pour le Nouvel An. Nous sommes ravis que vous ayez apprécié la chambre spacieuse avec une belle terrasse, en particulier la chambre 504.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos prochaines visites. Merci de nous avoir choisis !Cordialement,

10/10 - 훌륭해요

DOMINIQUE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un accueil très chaleureux et beaucoup d'informations qui nous ont permis de profiter pleinement du séjour dans perdre de temps pour "l'intendance"
2023년 12월에 5박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Cher Dominique,Un grand merci pour votre évaluation positive ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel.Nous sommes particulièrement heureux d'entendre que vous avez trouvé notre accueil très chaleureux et que les informations fournies ont contribué à rendre votre séjour agréable, vous permettant de profiter pleinement sans vous soucier des détails logistiques.C'était un plaisir de vous accueillir, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos prochaines visites.Cordialement,

6/10 - 괜찮아요

Umberto

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Umberto,Thank you for taking the time to rate your recent stay with us, and we appreciate your feedback.We noticed that you rated us with 3 out of 5, and we would love to better understand your experience to ensure we address any areas that may have fallen short of your expectations. If there are specific aspects of your stay that you would like to share with us, or if there's anything we can do to enhance your experience in the future, please feel free to reach out. Your input is valuable, and we are here to make every guest's stay exceptional.We sincerely appreciate your choosing our hotel, and we look forward to the opportunity to improve and provide you with an even better experience during your next visit.Best regards,

10/10 - 훌륭해요

Turkan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Turkan,Thank you for taking the time to rate your recent stay with us! We appreciate your perfect score of 5 out of 5.Your positive feedback is invaluable to us, and we're delighted to hear that you had a great experience during your time at our hotel. If you have any specific feedback or preferences you'd like to share for your next visit, please feel free to let us know.We look forward to welcoming you back on your future visits. Thank you for choosing our hotel!Best regards,

4/10 - 별로예요

Mahammed

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Clean and convenient
2023년 12월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 1일
Dear Mahammad , Thanks for your feedback and a bit unfair point . Usually we mentioned everywhere our hotel is non-smoking hotel and as we mentioned we respected all over our guest and can not let you to smoke in the rooms . Just for this basic attention this feedback isn't nice but we are happy to host you in our hotel . Sincerely

10/10 - 훌륭해요

Gökan

2023년 12월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2024년 1월 31일
Dear Gokan,Thank you for taking the time to rate your recent stay with us! We truly appreciate your perfect score of 5 out of 5.Your positive feedback means a lot to us, and we're delighted to know that you had a wonderful experience during your time with us. If you have any specific suggestions or preferences for your next visit, please feel free to share.We look forward to hosting you again on your future visits. Thank you for choosing our hotel!Best regards,

10/10 - 훌륭해요

John & Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Senatus Hotel is centrally located in the heart of downtown Istanbul, within easy walking distance of major attractions. The staff are very friendly, helpful, and professional. Great breakfast buffet!
2023년 12월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 25일
Dear John & Bonnie,Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed your stay at The Senatus Hotel and that our central location and proximity to major attractions enhanced your experience in downtown Istanbul.We truly appreciate your kind words about our staff. Providing friendly, helpful, and professional service is our priority, and it's rewarding to know that we met your expectations. We're also pleased that you enjoyed our breakfast buffet!It was a pleasure hosting you, and we hope to welcome you back on your future visits to Istanbul.Best regards,

10/10 - 훌륭해요

Bilal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 25일
Dear Bilal,Thank you for taking the time to rate our hotel with a perfect score of 5 out of 5! We appreciate your positive feedback and are thrilled to know that you had an excellent experience during your stay.Your satisfaction is our top priority, and we're grateful for your support. If you have any specific feedback or suggestions that could make your next stay even more enjoyable, please feel free to share.We look forward to hosting you again in the future. Thank you for choosing our hotel!

8/10 - 좋아요

DARIUSZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 25일
Dear Dariusz,Thank you for taking the time to rate our hotel with a score of 4 out of 5! We appreciate your feedback and are pleased to see that you had a positive experience during your stay.Your satisfaction is important to us, and we would love to hear more about your thoughts and suggestions. If there are specific areas where we can improve to make your next stay even better, please feel free to share your insights.We hope to have the pleasure of welcoming you back in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Dominique Simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
C’est la deuxième fois que nous y séjournons et nous y reviendrons , c’est certain.L’hôtel est top et tout le personnel est adorable et aux petits soins.A recommander vivement.
2023년 11월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 6일
Dear Dominique;Thank you very much for taking the time to share your positive feedback with us! We are delighted to hear that you had a wonderful stay at our hotel and that our staff's attentiveness and helpfulness contributed to your overall satisfaction. It is truly rewarding to know that you were pleased with our services.We appreciate your kind words and the fantastic rating of 5 out of 5. Your feedback motivates us to continue providing excellent service to all our guests. We look forward to welcoming you back on your next visit, and we are committed to ensuring that your future stays are just as enjoyable.If you have any specific suggestions or preferences for your next stay, please feel free to let us know. We value your input and strive to make each guest experience even better.Once again, thank you for choosing our hotel. We appreciate your loyalty and can't wait to have the pleasure of hosting you again.Best regards,

8/10 - 좋아요

Cecilia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was in the center of basically the points of interest in Istanbul. Walkable and convenient. The hotel is small but good. Breakfast was satisfying.
2023년 11월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 5일
Dear Cecilia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location convenient, placing you in the center of key points of interest in Istanbul. We take pride in providing a walkable and accessible experience for our guests.It's wonderful to know that despite our smaller size, you found our hotel to be good. We strive to create a comfortable and pleasant environment for all our guests.We're also pleased that you enjoyed our breakfast offerings and found them satisfying. Our team works hard to provide a variety of options to cater to different tastes, and we're glad it contributed positively to your stay.Your positive comments are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Istanbul.Thank you for choosing our hotel.Best regards

10/10 - 훌륭해요

Tashnim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and convenient location. Reasonable price. Everything is walking distance- all the major sights: Blue Mosque, Aya Sophia, Topkapi Palace. Just be aware that the stores in these region might be pricier than others but that’s a given as this is a tourist zone. Hotel is great and clean with amazing staff and service. Everyone is very friendly and helpful. Had a great time!
2023년 11월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 5일
Dear Tashnim,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great time during your stay at our hotel.It's wonderful that you found our location to be great and convenient, with all major sights like the Blue Mosque, Aya Sophia, and Topkapi Palace within walking distance. We understand the dynamics of a tourist zone and appreciate your understanding regarding the pricing in the surrounding stores.We're delighted that you found our hotel to be great, clean, and that you had a positive experience with our amazing staff. Providing friendly and helpful service is a top priority for us, and we're pleased to hear that we met your expectations.We appreciate your kind words and the 5-star rating. It was a pleasure hosting you, and we look forward to the opportunity to welcome you back on your next visit to this beautiful city.Thank you for choosing our hotel!Best regards

8/10 - 좋아요

Mehmet Ugur

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lage vom Hotel ist sensationell. Alles ist sehr schnell zu Fuß erreichbar und es gibt viele Essens- und Einkaufsmöglichkeiten direkt vor dem Hotel. Es war immer sehr ruhig im Zimmer auch wenn draußen in den Restaurants Musik lief. Ich fande, dass einzelne Mitarbeiter desinteressiert waren und haben sehr selten gelacht. Dafür waren paar andere sehr nett und haben viel gelächelt. Im Großen und ganzen ist das Hotel auf jeden Fall zu empfehlen!! Ich war sehr zufrieden!
2023년 11월에 6박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 1일
Dear Mehmet Ugur,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the hotel's location sensational, with convenient access to various amenities, dining options, and shopping opportunities within walking distance. It's great to know that despite the nearby restaurant music, your room maintained a quiet ambiance.We appreciate your candid observations about our staff. We apologize if some team members appeared disinterested, but we're pleased to hear that others were friendly and welcoming, adding smiles to your experience. We'll certainly address this internally to ensure a more consistent and positive guest interaction.Your overall recommendation means a lot to us, and we are thrilled that you were very satisfied with your stay. Should your travels bring you back to the area, we would be honored to host you again.Thank you for choosing our hotel, and we hope to welcome you back in the future.Best regards,

8/10 - 좋아요

Regina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 28일
Dear Regina,Thank you for taking the time to rate our hotel with a score of 4 out of 5. We appreciate your feedback and are pleased to see that you had a positive experience during your stay.Your satisfaction is important to us, and we would love to hear more about your thoughts and suggestions. If there are specific areas where we can improve to make your next stay even better, please feel free to share your insights.We hope to have the pleasure of welcoming you back in the future. Thank you for choosing our hotel!Best regards,

10/10 - 훌륭해요

Angelique

2023년 11월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 12월 25일
Dear Angelique,Thank you for taking the time to rate our hotel with a perfect score of 5 out of 5! We greatly appreciate your positive evaluation and are delighted to know that you had an excellent experience during your stay.Your satisfaction is important to us, and we're thrilled that you enjoyed your time with us. If you ever have specific feedback or suggestions to share, please don't hesitate to reach out.We look forward to the pleasure of welcoming you back on your future visits. Thank you for choosing our hotel!

10/10 - 훌륭해요

MUHAMMET

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mükemmel konum, sessiz ve huzurlu bir lokasyon.
Konum olarak mükemmel bir yerde. Sultanahmet meydanına 2 dk yürüyüş mesafesi var. Sessiz bir lokasyonda. Temiz ve güler yüzlü hizmeti, ilk günden son ana kadar alıyorsunuz. Kahvaltısı gayet yeterli ve güzel çeşitli. 4 kişilik bir aile odasında kaldık. Geniş ve çok rahat ettik.
2023년 11월에 3박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 17일
Merhaba Muhammet,Öncelikle zaman ayırıp bize bu harika değerlendirmeyi bıraktığınız için teşekkür ederiz! Sultanahmet meydanına olan yakınlığımızın ve sakin konumumuzun sizin için ideal olduğunu duyduğumuza çok sevindik.Personelimizin temizlik ve güler yüzlü hizmet konusundaki çabalarının fark edilmesi, bizim için büyük bir memnuniyet kaynağıdır. Ailenizle birlikte geniş ve rahat bir odayı tercih ettiğiniz için mutluyuz.Kahvaltımızın beğeninize uygun olduğunu duymak da bizi sevindirdi. Sizleri tekrar ağırlamak ve misafirperverliğimizi bir kez daha sunmak için sabırsızlanıyoruz.Teşekkürler

10/10 - 훌륭해요

angela oriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
posto molto accogliente personale gentile e disponibile i tornerei volentieri e lo consiglio
2023년 11월에 5박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 17일
Carissima Angela,Grazie mille per la tua valutazione positiva e per le gentili parole che hai condiviso! Siamo entusiasti di sapere che il nostro staff ti ha fatto sentire il benvenuto con un'accoglienza calorosa e che hai apprezzato la loro disponibilità e cordialità. È una gioia sapere che considereresti il nostro hotel come una raccomandazione.Il nostro obiettivo principale è garantire ai nostri ospiti un soggiorno piacevole e memorabile, e leggere il tuo feedback ci ispira a continuare a lavorare sodo per mantenere questi standard.Saremo felici di darti il benvenuto nuovamente in futuro. Se ci sono ulteriori suggerimenti o richieste che desideri condividere, non esitare a farcelo sapere.Grazie ancora e a presto!Cordiali saluti,

8/10 - 좋아요

Michiel Jacques

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, warm welcome. Proper hotel, every day clean towels. Breakfast very diverse. Hotel lies in centre of Sultanahmet.
2023년 11월에 4박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 14일
Dear Michiel JacquesThank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience during your stay at our hotel.We are especially pleased that you found our staff to be helpful, enjoyed the convenient location of the hotel, and appreciated the warm welcome from our team. Providing excellent service and creating a welcoming atmosphere are top priorities for us.We are also glad that you enjoyed the variety of options available at our breakfast. We strive to offer a diverse and satisfying breakfast experience for our guests.Your 4-star rating means a lot to us, and we are grateful for your kind words. We hope to have the pleasure of welcoming you back in the future.If there is anything specific you would like to share or if you have any suggestions for improvement, please feel free to let us know.Thank you once again for choosing our hotel.Best regards,

10/10 - 훌륭해요

lisbeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atención
2023년 11월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 14일
Dear Lisbeth , Thank you so much for taking the time to share your feedback! We are delighted to hear that you had an excellent experience during your stay at our hotel. It's our goal to provide exceptional service, and we are thrilled to know that we met your expectations. Your positive rating means a lot to us, and we look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Simone

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Unterkunft liegt nur 5 Minuten von denr Hagia Sofia, der Blauen Moschee und dem Topkapi-Palast entfernt. Das Frühstück ist sehr gut, alles ist sehr sauber und schön eingerichtet. Das Personal ist sehr freundlich und hilfsbereit.
2023년 11월에 2박 숙박함
답변 제공: Ismail TOPAL 님, 2023년 11월 13일
Liebe Simone,Wir möchten uns herzlich für Ihre freundlichen Worte und die fantastische Bewertung bedanken! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben.Es ist schön zu erfahren, dass die Lage unseres Hotels für Sie ideal war und Sie die Sehenswürdigkeiten in der Nähe leicht erreichen konnten. Wir legen großen Wert auf Sauberkeit und sind erfreut, dass Sie dies bemerkt haben. Auch freuen wir uns, dass Ihnen das Frühstück gefallen hat und Sie die Einrichtung als angenehm empfunden haben.Unser Personal ist stets bestrebt, freundlich und hilfsbereit zu sein, und es ist schön zu hören, dass Sie dies so erlebt haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen für zukünftige Anfragen oder Bedürfnisse zur Verfügung.Herzliche Grüße

10/10 - 훌륭해요

Rene 님, Lacey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a fantastic hotel! Perfect location, beautiful, large spacious room and friendly, helpful staff. It’s close to all the major sites, great restaurants and shops. All within easy walking distance. This hotel is really a gem. Enjoy!!!
답변 제공: Ismail TOPAL 님, 2023년 11월 12일
Dear Rene , Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We take pride in our perfect location, spacious rooms, and our friendly and helpful staff. It's delightful to know that you found the proximity to major sites, great restaurants, and shops convenient.We appreciate your kind words and are glad to be considered a gem in your eyes. We hope to have the pleasure of welcoming you back in the future.Best Regards

10/10 - 훌륭해요

Brandy 님, Fredericksburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this hotel are top-notch! Every single person that we interacted with was pleasant and helpful, no matter the question or conversation. They helped us book excursions, called for taxis, offered lots of tips to help us keep from getting scammed. On our last day, when we needed to get picked up for the airport, there was a traffic issue and NOBODY was moving. They called around to ensure that there was a way for us to get to the airport and make our flight. We booked the balcony room and it was great. There is a table and chairs for us to sit and enjoy the fresh air; though we spent very little time up there, it was nice to have it available and useful. The room was a nice and had a great shower with a jacuzzi tub. The only downside was that the bed was a bit firm for our liking. But, if that is the only issue, then it's not really that much of an issue.
답변 제공: Ismail TOPAL 님, 2023년 11월 12일
Dear Brandy , Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience during your stay with us. Your 5-star rating and glowing comments truly mean a lot to us.We are delighted that you found our reception service to be first-class and that our team's helpfulness made a positive impression. It's also wonderful to know that you appreciated the comfort and functionality of the room, as well as the convenient location.We strive to provide exceptional service to all our guests, and your feedback serves as a great encouragement for our team. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Thank you once again for choosing to stay with us.Best regards,