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Mercure Istanbul West Hotel and Convention Center

5.0 star property
Travelers can indulge in aromatherapy treatments, take refreshing dips in the pool, and savor excellent cuisine without ever leaving this Istanbul property

Choose dates to view prices

Located in Bahcelievler's heart, Mercure Istanbul West Hotel and Convention Center offers a luxurious getaway. Enjoy the indoor pool or a spa massage. The property has two bars, a restaurant serving meals all day, and high-speed WiFi to keep everyone connected.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately TRY 1200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 14311

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Istanbul West Hotel and Convention Center have a pool?

Yes, this property has an indoor pool.

Is Mercure Istanbul West Hotel and Convention Center pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Istanbul West Hotel and Convention Center?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Istanbul West Hotel and Convention Center?

Check-out is at noon.

Where is Mercure Istanbul West Hotel and Convention Center located?

Located in Bahcelievler, this luxury hotel is within 3 mi (5 km) of Sefakoy Kultur ve Sanat Merkezi, Istanbul Aydın University, and Florya Cd.. Istanbul Expo Center and CNR Expo Center are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

7.0

Location

7.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 43 out of 107 reviews
Rating 8 - Good. 24 out of 107 reviews
Rating 6 - Okay. 17 out of 107 reviews
Rating 4 - Poor. 11 out of 107 reviews
Rating 2 - Terrible. 12 out of 107 reviews

Reviews

Verified

10/10 Excellent

Faisel Jamshaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
Stayed 5 nights in Sep 2025
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Limited Hotel

First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Twin bed room
Toilet side of WC.
Bath tub and shower.
Eco-friendly
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Volkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
na
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Mehmet B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Waileong

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Salahuddin

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not helpful, Place is not clean, no iron in room
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

loic

Liked: Cleanliness
the staff are not very proffessional
Stayed 4 nights in Apr 2024
Verified

4/10 Poor

Mou

Disliked: Staff & service, amenities, property conditions & facilities
Stuff attitude is bad
Stayed 6 nights in May 2024
Verified

6/10 Okay

Suresh

Liked: Cleanliness, amenities
Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Youngsam

Disliked: Cleanliness, property conditions & facilities, room comfort
Not quiet and not clear.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Emirhan

Liked: Cleanliness, staff & service
Disliked: Amenities
Duşun camı yoktu, içerisi soğuktu ve televizyon yayını kesilip duruyordu
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MURAT

Liked: Cleanliness, staff & service, amenities
Çok temizdi
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ahmed

Thanks
Stayed 1 night in Oct 2025
Verified

8/10 Good

Ezgi

Liked: Cleanliness, staff & service, amenities
Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi. The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Stayed 7 nights in Oct 2025
Verified

2/10 Terrible

Sibel

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Kötü
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Mahmut

Liked: Cleanliness, property conditions & facilities, room comfort
Resepsiyondaki arkadaşlar çok ilgisiz
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ali emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Kemal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evet
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Oguz

Disliked: Cleanliness, staff & service, property conditions & facilities
İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

gökhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İdare eder
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort
Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort

Hotel sans intérêt et hors de prix

Service nul et très cher pour ce que c’est niveau prix de la chambre et prix du restaurant, le buffet est médiocre. Il faut payer en plus au petit déjeuner pour avoir des œufs aux plats. La Turquie est devenu un pays de luxe avec l’inflation récente, je connais très bien le pays, je déconseille tout simplement de s’y rendre. Les arnaques sont légions (taxis, commerces etc …). Le jeu est aujourd’hui de plumer les étrangers.
Stayed 2 nights in Oct 2024