I was very pleased with the security provided while staying at Acqua Residences. I received a phone call about 2 hours prior to 7:00 asking if I would be able to make it to the proper office to pick up the room keys. Thankfully, they left with property management because I wasn't sure I would have made it on time.
The first room we stayed in was decent considering the neighboring properties. The kitchen was fully equipped. However, there were stains on the furniture and wear and tear. The a/c did not work for the two bed rooms, therefore after an unbearable one night, they graciously moved my family to a different room. This second room was nicer. The only downside was that the guest bathroom's shower knob was broken and had to be handled lightly and difficulty to get it to turn on the water. We did let management know because we didn't want them to think we broke it. We just delt with it and did not want them to move us rooms again.
All in all, I truly had a blast and enjoyed my time in beautiful Costa Rica. We stayed for 5 nights. Would I book this place again? I would, just because everyone was super nice, they jumped to get something fixed, the concierge helped us out on several issues and always answered our questions with a great attitude, and the security was on point.