I wish we could have stayed here longer! We arrived at SJO at nearly midnight and didn't get in until after 1am, but it was no problem. I had arranged a private driver to bring our family through the front desk and he was right there waiting for us with a sign with our name and drove us in a clean private van. One of the resident kitties greeted us and we were shown to our room not quite realizing how gorgeous the grounds are in person. Awaking the next morning, what a treat! The grounds are lovely, we had their delicious Tico breakfast (teens approved!), and were delighted to have the wildlife show come right to our view as we ate: white faced monkeys in the trees right in front of us, iguanas, etc. The room was great and easy for our family (2nd floor, no elevators so FYI about that), the whole resort was quiet, clean, the pool so refreshing, the staff extremely helpful. Keisha helped multiple times - from helping answer questions over email and WhatsApp before we arrived, arranging our private drives to/from SJO, to helping order dinner to be delivered from a local restaurant since we just wanted to stay in their paradise and the hotel restaurant was closed. We didn't need a beach resort coming from Los Angeles, so the jungle/tropical surroundings were perfect for us. 2 adults & 2 teens give this hotel all the thumbs up! Thank you for taking care of us and we hope to return!