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The Imperial Poonam Hotel

3.5 star property
Travelers can relax with in-room WiFi at this city-center hotel, savoring dishes from the on-site restaurant or enjoying a favorite drink at the cozy bar.

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The Imperial Poonam Hotel, in the heart of the city, offers a free breakfast buffet each morning. Enjoy delicious meals at the on-site restaurant, stay connected with in-room WiFi, unwind at the bar, and use the business center for work needs.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

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Showing 1 of 1 room

View all photos for Business Double Room, 1 Bedroom

Business Double Room, 1 Bedroom | Minibar, in-room safe, desk, soundproofing

Business Double Room, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • City view
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About the neighborhood

Phagwara is home to The Imperial Poonam Hotel. Imam Nasir Mausoleum and Maharaja Ranjit Singh Fort are local landmarks, and some of the area's attractions include Prithvi's Planet and T.R Enjoy World. Looking to enjoy an event or a game while in town? See what's happening at Guru Govind Singh Stadium or Surjit Hockey Stadium. Visit our Phagwara travel guide
Map
G.T. Road, Opposite to Municipal Corporation, Phagwara, Punjab, 144401

What's nearby

  • Shri Guru Ravidas Mandir Chak Hakim showing heritage architecture and a temple or place of worship
    Shri Guru Ravidas Temple
    6 min drive - 5.1 km
  • Jalandhar which includes religious aspects, a temple or place of worship and a river or creek
    Devi Talab Temple
    41 min drive - 28.4 km
  • Town Hall Park
    13 min walk - 1.1 km
  • Shri Geeta Bhawan Sabha Mandir
    18 min walk - 1.6 km
  • Prithvi's Planet
    41 min drive - 28.4 km

Getting around

  • Phagwara Junction Station
    6 min drive
  • Raja Sansi Intl. Airport (ATQ)
    127 min drive

Restaurants

  • Muncheez Restaurant
    4 min drive
  • Basant Plaza
    4 min drive
  • Carl's Jr
    8 min drive
  • Subway
    4 min drive
  • Domino's Pizza
    3 min drive

About this property

The Imperial Poonam Hotel

Property highlights
A free breakfast buffet, a terrace, and dry cleaning/laundry services are just a few of the amenities provided at The Imperial Poonam Hotel. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • A banquet hall, a 24-hour front desk, and luggage storage
  • A front-desk safe, an elevator, and smoke-free premises
Room features
All guestrooms at The Imperial Poonam Hotel boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like separate sitting areas and separate dining areas.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, separate dining areas, and free extra beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Imperial Poonam Hotel Phagwara
Imperial Poonam Hotel
Imperial Poonam Phagwara
Imperial Poonam
Best Western Poonam1971
The Imperial Poonam
The Imperial Poonam Hotel Hotel
The Imperial Poonam Hotel Phagwara
The Imperial Poonam Hotel Hotel Phagwara

Frequently asked questions

Is The Imperial Poonam Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Imperial Poonam Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Imperial Poonam Hotel?

Check-out is at noon.

Where is The Imperial Poonam Hotel located?

Situated in Phagwara, this hotel is within 1 mi (2 km) of Town Hall Park and Shri Geeta Bhawan Sabha Mandir. Shri Guru Ravidas Temple and Gurdwara Sukhchain Sahib are also within 3 mi (5 km). Phagwara Junction Station is 22 minutes by foot.

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Reviews

The Imperial Poonam Hotel Reviews

7.4

Good

7.4

Cleanliness

7.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 13 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 8 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 4 out of 41 reviews

Reviews

10/10 Excellent

Chandra

Liked: Amenities, property conditions & facilities
Very nice , clean and safe but food price higher than other hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is really nice.
Stayed 1 night in Nov 2023

10/10 Excellent

harjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe and nice staff
Stayed 1 night in Jan 2024

8/10 Good

Nirmal Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in, clean and tidy. Staff friendly. Could have more options on breakfast but nice. Surrounding not so great near highway.
Stayed 2 nights in Apr 2024

8/10 Good

Parvinder

Liked: Staff & service
Disliked: Property conditions & facilities
When we arrived the lift wasn't working for 4 days so we had to use staff lift or walk 3 flights of stairs. On our last night, the boiler broke down so no hot shower. Despite that, staff are friendly, polite and answer your calls. Food was lovely.
Stayed 8 nights in Nov 2024

6/10 Okay

Jarnail

Disliked: Cleanliness
I was not happy with the cleanliness of the shower room. The staff were very friendly. They do not offer a continental breakfast I.e only one option of juice and cereal. It would be good to have a self serve coffee machine.
Stayed 11 nights in Oct 2023

8/10 Good

Parvinder

Liked: Cleanliness, staff & service
Property was clean but it could do with more indepth cleaning i.e. ensuring each table was cleaned thoroughly and glasses were cleaned in dining area. I saw a bug walking on the table and in between the tissues. Wasn't much to do within walking distance so had to travel in car or 3 wheeler. Bathroom was a slight let down as toilets were never thoroughly cleaned and there were cobwebs by curtains and rotting wood. Mini fridge was giving off heat so had it replaced. Lifts didnt work for 3 days. No hot water in shower on last night of stay. Wi fi connection wasn't reliable as would drop off during peak hours. Despite all this, the staff were polite and apologetic and dealt with issues. Food was fresh and tasty. Staff in room service would always check if I enjoyed the meal or if I needed anything else.
Stayed 7 nights in Nov 2024

4/10 Poor

Balbinder

Disliked: Staff & service, amenities, property conditions & facilities
Booked this for my elderly parents, mother in wheel chair and father with limited mobility, had requested room on ground floor and breakfast in bedroom. The hotel do not respond back to any requests special requests or to emails following booking. On arrival, parents requested room on ground floor or lower floors, breakfast in bed room. The front desk reply was that all guests must come down stairs for breakfast during set times and they have no rooms on ground floor, they are unable to cater for anyone with limited mobility. My parents accepted the front desk advice, i then contacted Expedia regarding this, they contacted hotel and again could not really help. The hotel is not designed for guests with mobility problems and sadly they advertise breakfast in bedroom but will be informed it’s not available and it’s hotel policy all guests eat in the main dining area. Luckily their stay was booked for 7 days and booked another hotel for the remaining 35 days, that catered for disabled customers. They were on holiday for a family wedding and the other family members too booked the same hotel which was slightly further away but well worth the journey for the quality of rooms, facilities and excellent customer service.
Stayed 7 nights in Sep 2023

8/10 Good

MOHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay .
Stayed 25 nights in May 2025

8/10 Good

Harjinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, reception was outstanding, especially Thrusti
Stayed 11 nights in Sep 2025

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated close to amenities,staff are very polite and cheerful.reasonably priced. I would recommend this hotel for business or family stays. If I was to come to Phagwara again then I would book this hotel without hesitation.
Stayed 7 nights in May 2023

8/10 Good

Satvinder

Liked: Staff & service
The bathrooms need updating and the menu in the restaurant in particular the vegetarian main menu dishes needs a more varied choice,currently the vegetarian main dishes are very limited. Overall the hotel was value for money and would recommend it.
Stayed 6 nights in Oct 2024

10/10 Excellent

harjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I will be there again
Stayed 6 nights in Jan 2024

6/10 Okay

Roop

.
Stayed 2 nights in Feb 2025

2/10 Terrible

Kamaldjit S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slechte hotel geen 3,5 ster (geen ster)

Mijn verblijf in dit hotel was een grote teleurstelling. De kamer was onhygiënisch, met beddengoed dat al lange tijd niet leek te zijn verschoond. Overal vlogen insecten rond en de sfeer was ronduit onprettig. De werkelijkheid komt totaal niet overeen met wat op de foto's wordt voorgespiegeld — het hotel had eerder de uitstraling van een louche buurt. Ook over het ontbijt was ik zeer ontevreden: totaal niet wat ik had verwacht. Geen aanrader.
Stayed 1 night in Jul 2025

10/10 Excellent

Bikramjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jun 2024

10/10 Excellent

aarinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent hotel with great food and service

Stayed for a week and the hotel was great. Central location to all places. The food was great and nice cocktails. The staff were very friendly. I would stay here again.
Stayed 7 nights in Apr 2019

8/10 Good

Kamal, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The staff was pleasant. Laundry & room service was good.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

OK for a night.

Noisy - party downstairs went on till 1am. we stayed at Ramada Jalandar and decided to be nearer family by moving to this hotel in Phagwara - this hotel was about the same condition as Ramada (out-dated, dusty, didn't feel clean)....ok for a nights stopover but no longer than that.
Stayed 1 night in Feb 2019

6/10 Okay

Bupinder

Liked: Staff & service
For the locality, the place is central. Our first night they had a wedding reception and the music blasted until 2:00 am. Then at 4:00 am the band started again. A call to the front desk didn’t help stop the music.
Stayed 3 nights in Jan 2019

10/10 Excellent

Sukhbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The staff really looked after us during our stay.
Stayed 2 nights in Oct 2018

6/10 Okay

Tom, manchester UK

Liked: Staff & service
Disliked: Property conditions & facilities

Location was great walking distance to shops

The staff could not have been more friendly, the exchange rate for the pound was excellent, didn’t have hot water for shower 2 days out of 3, towels and bedding was washed and clean but the white was a washed out white, rooms a bit small, food was cheap and excellent eat in hotel every night breakfast just ok Price was really cheap for rooms and would stay there again
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in good location for phagwara. Friendly and helpful staff.
Stayed 7 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You get what you pay for?

Most Hotels have an upgraded lobby to entice you in.....you are NOT going to sleep in their lobby....this goes for the Poonam Hotel....bring the rooms up to international standards....light switches as you entered the room were hanging off..literally and had gaps to the the wires....apart from the risk of getting electricuted the breakfast was fabulously....and staff performed well.
Stayed 2 nights in Mar 2018

8/10 Good

Ramu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NIce

Nice stay. Good staff. Fast service. Local authentic food is not available for lunch and dinners. Like Panjabi Thali etc. Bcoz, Outsides would like to have that.Hotel also should provide the OLA cab facility to customers.
Stayed 1 night in Jan 2018