Good day Mr Quintal, I trust that you are well? We do apologize for any inconvenience caused, is it possible for you to advise as to what was disappointing so we can try and correct this in the future. Your feedback would be greatly appreciated.

Good day Arnold, Thank you for your positive,we certainly loo forward to welcoming you back soon. Have a lovely day further. Kind regards Mpho Khoza

Dear Lauren, thank you for the excellent review.

Thank you for your review Robert, we look forward to your next stay.

Thank you for your review Peter. We look forward to your next visit.

Thank you for your feedback Orbitz. We are glad you enjoyed our hospitality and that you felt safe. We look forward to your next visit.

Thank you for your great review. We look forward to hosting you in the future.

Wonderful and we look forward to hosting you again in the future.

Thank you Salome for your feedback. If you ask Namo and I to extend by an hour your next visit I am sure we can make a plan ;)

Good day Please may you elaborate on your stay with us to help me understand where we would have received the lower rating.

Thank you for your feedback and great review.

Thank you for your great review Gordan and we look forward to hosting you in the near future.

Thank you for your 10 out 10 and we look forward to hosting you again in the future.

Thank you for your feedback Kate. We are always happy knowing our guest walk away with good memories. We hope to host you again in the future.

Thank you for your feedback Manal.

Good day Michelle Thank you for your feedback and we hope to host you again in the future.

Thank you for your feedback Jaime. We look forward to hosting you in the future.

Thank you for taking the time to review our hotel, and we hope to host you again in the near future.

Dear Guest Please may you be so kind as to advise on the date of your booking as well as the room number in order to investigate this further. Thank you.

Thank you for your feedback John. We always appreciate it when our guest take the time to share their experience with us. We are glad you enjoyed your stay here with us and look forward to hosting you for a second visit.

Thank you for your feedback Vanessa. We look forward to hosting you for an even longer get-away experience in the future.

Dear Nova​​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves on offering world-class services and facilities and your stay with us confirms this. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Marinda​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves on offering world-class services and facilities and your stay with us confirms this. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Malcolm, Thank you for taking the time to review Thaba Eco Hotel. As you have mentioned this was dealt with on the day of check out. We did explain on check out that there are policies in place in terms of refunds, and I can assure you that we are currently working on your refund. We did ensure all the details were emailed accordingly after check out. It's unfortunate that this error has caused a laps in our goodwill towards your family. However, we can assure you that the error will be corrected. We are pleased that the wedding celebrations were a success all around. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Chantel​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves on offering world-class services and facilities and your stay with us confirms this. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager ​

Dear Anonymous​​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves on offering world-class services and facilities and your stay with us confirms this. We are currently in the process of deep cleaning all hotel room carpets as occupancy allows. We can also confirm we are replacing carpets in the hotel rooms during the renovation periods. We trust that we will welcome you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Jacob​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

​Dear Keith​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities and your stay with us confirms this. Firstly I would like to apologise for the inconvenience we might have caused you we at Kraal Restaurant as we pride ourselves in good and prompt service. It seems as though we have drop the ball during your breakfast with us. Could be so kind and notify us if you had an A la Carte Breakfast or a Breakfast buffet as this will surely assist in taking corrective action to assure that this will never happen again. Once again thank you for you vital feedback we appreciate it. We trust that we will welcome you back to Thaba Eco Hotel soon Thaba Eco Hotel Andrea Jardine Front Office Manager

​Dear Fhatuwani​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities and your stay with us confirms this. Thank you for your feedback regarding the shower and additional items to offer. We have put this forward to the relevant departments to consider for future renovations. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We trust that we will welcome you back to Thaba Eco Hotel soon Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Andrew, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Eugene, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Anonymous, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Mzwakhe, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Anele, Thank you for taking the time to review Thaba Eco Hotel. We noticed you gave a low rating. Would you kindly give us more information as to your experience with us? Our aim is to offer world-class service and your feedback could assist us with this. We look forward to hearing back from you. Kind Regards, Andrea Jardine Front Office Manager

Dear dee​, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities time to time situations beyond our control occur however we strive to resolve them all promptly. We are delighted you enjoyed our Kraal Restaurant and its cuisine. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear tope​, Thank you for taking the time to review Thaba Eco Hotel. Thank you for the feedback regarding our stay with us, we would like to assure you that this isn't our usual level of service we provide. We can assure you that our WIFI workings all day every day of the week. We are currently looking into alternatives to offer in our hotel rooms to ensure all guests are comfortable all your round. Once again we thank you for your feedback this will allow for us to better our product offering as we strive for excellence. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Ronel, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Anonymous, Thank you for taking the time to review Thaba Eco Hotel. It's always a pleasure to receive such positive feedback. We pride ourselves in offering world-class services and facilities. We are pleased you noticed the passion all our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Daniela, Thank you for taking the time to review Thaba Eco Hotel. We apologise reservedly for the unforeseen water issue in your hotel room, however we are pleased we could assist with an alternative room as a solution. We offer the mini bar complimentary as part of our hotel accommodation package. The mini-bar is replenished daily throughout your stay with us,however, if 'do no disturb' signs are placed on the hotel room doors the porter wouldn't be able to replenish the mini bars. One possibility as to why the mini bar wasn't replenished. However, this is part of our in room amenities on offer and should have been completed as per our usual standard. We apologise for any inconvenience this might have caused. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Sheryl Jacobson Thank you so much for taking the time to review Thaba Eco Hotel. It is very important for us at Thaba Eco Hotel to be aware of such feedback and to ensure that our valued guests are always our first and foremost priority. We pride ourselves in offering world-class service at Thaba Eco Hotel and your memorable experience with us, confirms it. We appreciate that you noticed the passion of our staff and that we could share in making your daughter’s wedding day a memorable one. It was an absolute pleasure hosting yourself as well as your guests. We will ensure that your feedback is relayed to the team members at Thaba Eco Hotel to encourage and motivate them. What better recognition for the team than to know that they have contributed to “making each moment matter” while you were here with us; we thank you again. We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time. Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions. Kind regards Nicole Barkley Sales Manager

Dear Black Trek, Thank you for taking the time to review Thaba Eco Hotel. Its always a pleasure to receive such positive feedback. We pride ourselves in offering world-class service, and you experience with us confirms this to us. It pleases us that you appreciate the passion our staff have to ensure all guests have a memorable experience with us. We look forward to welcoming you back to Thaba Eco Hotel soon. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Daniela, Thank you for taking the time to review Thaba Eco Hotel. We offer the mini bar complimentary as part of our hotel accommodation package. The mini-bar is replenished daily throughout your stay with us, however, if 'do no disturb' signs are placed on the hotel room doors the porter wouldn't be able to replenish the mini bars. One possibility as to why the mini bar wasn't replenished. However, this is part of our in room amenities on offer and should have been completed as per our usual standard. We apologise for any inconvenience this might have caused. We hope to be welcoming you back to Thaba Eco Hotel on your return to South Africa. Kind Regards, Andrea Jardine Front Office Manager

Good Day Anonymous, Thank you for taking the time to review Thaba Eco Hotel. Its always a pleasure to receive such positive feedback. We look forward to welcoming you back to Thaba Eco Hotel soon. Kind Regards, Andrea Jardine Front Office Manager

Dear Daniela, Thank you for taking the time to review Thaba Eco Hotel. We are pleased you enjoyed your stay with us, while travelling South Africa. The half board packaged isn't a package we usually offer, it was just a one time package. The package is offered with dinner included, and however no amount is mentioned on the booking platform, this is set by the hotel. We do apologise unreservedly for the lack of internal communication regarding the limit set for the dinner included. This has been rectified, and on your return, all departments were away of the process for the half board package. We do apologise for the inconvenience this has caused during your vacation in Johannesburg. We hope you would return to Thaba Eco Hotel on your next visit to South Africa. Kind Regards, Andrea Jardine Front Office Manager

Dear PAULO BR, Thank you for taking the time to review Thaba Eco Hotel. It pleases us that you appreciate the luxury facilities and amenities we have to offer. It's delightful that you enjoyed the contemporary fusion inspired menu at the Kraal Restaurant. Our unique location makes it possible for you to enjoy the tranquil environment along with being close to the Johannesburg city. It's always a pleasure to receive such a positive response. We look forward to welcoming you back to Thaba Eco Hotel on your return to South Africa. Kind Regards, Andrea Jardine Front Office Manager

Dear Jerome, Thank you for taking the time to review our Thaba Eco Hotel. It pleases us that you appreciate the world class service that we are known for. We would hope to be welcoming you back to Thaba Eco Hotel in the near future. We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time. Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions. Thaba Eco Hotel Andrea Jardine Front Office Manager

Dear Siyanda, Thank you for taking the time to review Thaba Eco Hotel. It pleases us that you appreciate the friendliness of our staff and the passion they have to ensure you have a memorable experience with us. We have many aspects and amenities to offer as part of the world class service we are known for. We hope to be welcoming you back to Thaba Eco Hotel in the near future. We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time. Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions. Thaba Eco Hotel Andrea Jardine Front Office Manager