Universal Studios Singapore Tours

Very lovely hotel with friendly staff, top rating for this hotel

I was initially given the wrong room type. Instead of apologizing, the staff made excuses about F1 crowds and refused to fix it. Only after I repeatedly argued my case did they finally give me the booked room. To make matters worse, no one helped me move, and I had to carry my own heavy suitcases to the new room. Absolutely unacceptable service.