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헤르메스 호텔 여행 후기

2.5 out of 5
헤르메스 호텔
51, 53 & 55, Jalan Bestari 1/4, Taman Nusa Bestari, Johor Bahru, Johor

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 98개 이용 후기 중 26개" "
평점 8 - 좋아요. 98개 이용 후기 중 39개" "
평점 6 - 괜찮아요. 98개 이용 후기 중 18개" "
평점 4 - 별로예요. 98개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 98개 이용 후기 중 7개" "

7.8/10

청결 상태

7.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Chee Kai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shower heater casing not properly installed, wires were exposed. No lift. Toilet not able to flush. No security and car needed to park in darkside
2023년 9월에 1박 숙박함

4/10 - 별로예요

Michael

2023년 3월에 1박 숙박함

8/10 - 좋아요

NOORIKRAM BIN

2023년 1월에 2박 숙박함

8/10 - 좋아요

Jervis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함

8/10 - 좋아요

Fraser Wee Tat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Budget Stay
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Ong

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fake marketing
The photo in the hotel.com is not real want. The marketing put fake photo. The hotel bed is too soft and the pillow also . I sleep for 1 night now whole body and neck pain .
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

8/10 - 좋아요

yan

2022년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Facilities good
2021년 4월에 1박 숙박함

8/10 - 좋아요

MAN FOO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 1박 숙박함
답변 제공: VINCENT 님, 2020년 1월 21일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

4/10 - 별로예요

Carmen

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Booked a non-smoking room but the room has a lingering cigarette smell when we first entered the room. Room towels were old and bedsheets had stains on it.. Acceptable for budget travellers i feel.
2019년 11월에 2박 숙박함
답변 제공: VINCENT 님, 2019년 11월 19일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paperwall
Everything was good except for the thin wall with gaps (windows). From the original design, it should be one big room but the owner divided it up to two rooms which the other end is a bigger window and the partition was not seal up properly with the window glass, leaving some gap there. You could hear the opposite room talking, sneezing, coughing and the phone ringing and vibrating the whole night. you can also smell the coffee they make in the morning... please do something about it. :(
2019년 7월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 7월 27일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

10/10 - 훌륭해요

SIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 6월 27일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

Emily

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
My family feedback the staff in duty is not so friendly
2019년 4월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 4월 5일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

yujun

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 4월 5일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

2/10 - 너무 별로예요

Prabakaran

별로예요: 직원 및 서비스
Reservations puzzled
Staff not aware of hotel.com reservations
2019년 1월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 1월 24일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

LAU

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2018년 12월에 1박 숙박함
답변 제공: VINCENT 님, 2018년 12월 15일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel..clean and comfort
Comfortable and quite place..easy to go anywhere..jusco..jb town even easy to looking for food
2018년 9월에 1박 숙박함
답변 제공: VINCENT 님, 2018년 9월 14일
Thanks for staying with us. We appreciate your feedback

10/10 - 훌륭해요

Laurel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Hotel are easy to access to legoland,Sutera Mall.nearby have many good stalls and Massage shop.
2018년 5월에 1박 숙박함
답변 제공: VINCENT 님, 2018년 5월 24일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable hotel
It's a good hotel, worth the money. The room was clean and the bed and pillows were amazing, totally had the best sleep. The staffs were friendly and polite.
2018년 4월에 1박 숙박함
답변 제공: VINCENT 님, 2018년 5월 24일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

4/10 - 별로예요

SL

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dark room and broken bathroom wall and the cabinet
room is dark the bathroom wall broken and pipes exposed the sink cabinet has spoilt and the door will drop off when try to open overall poor
2018년 3월에 2박 숙박함
답변 제공: The Management Hermess Hotel 님, 2018년 4월 13일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you.

8/10 - 좋아요

Jenice 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Affordable Stay
Staffs were helpful and friendly! Able to recommend food delivery at the hotel reception. Was rather out of the way, not centralised area of JB. Though its quiet and not much traffic around the area! Did not provide a tissue box and the tv had some problems with connecting.
2017년 12월에 1박 숙박함
답변 제공: Vincent 님, 2018년 2월 10일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 - 훌륭해요

Kym

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 - 괜찮아요

Kent

좋아요: 숙박 시설 상태 및 시설
1 night stay is okie
We stay in family room(201) with 1 king & 1 single bed. Beds are good, but water heater is out of order. Some lights are not in working order. No window.
2017년 10월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

Liang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and comfortable
2017년 9월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

4/10 - 별로예요

Edward Lim 님, JB

좋아요: 청결 상태
별로예요: 객실의 편안함
Inadequate fire escape signage
i hate the toilet. No glass shower screen. When taking shower water splatter all over the toilet. Advertisement did not state windowless room. Really hate windowless room. This hotel is basically a conversion of 3 storey shop lots to hotel. Pictures shown in Hotels.com ad not same as actual. Don't be fooled by photos posted.
2017년 9월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

2/10 - 너무 별로예요

Gary 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible experience ever!!
This is the worst hotel we have ever paid for! My friend and I tried to check in at hotel at midnight but noticed booked the wrong date at one day before. Although the hotel checked that they do have room available, they refused to provide us the room out of goodwill and turned us away. I requested to the staff that I wish to talk to the manager over the phone but the manager hanged up even before I get to speak! What kind of customer service is this?!? We will definitely not book this hotel again! So unprofessional and not customer-oriented!
2017년 7월에 1박 숙박함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

johnny 님, chew

좋아요: 청결 상태, 직원 및 서비스
Your need a car to move around
Yes is clean and includes toiletries such as toothbrush n paste ... you need key card to access into the hotel. Your need to have car to move around that area.
2017년 6월에 2박 숙박함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 - 괜찮아요

Hui-chieh

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

LUVENIA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please change your bath towels
Everything was great except the condition and cleanliness of bath towels and no tissues provided. Being only a 3 storeys hotel there are no lifts, so be prepared to climb stairs.
답변 제공: Ms Lim 님, 2017년 4월 29일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to appologies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for money
Pleasant
답변 제공: Ms Lim 님, 2017년 4월 29일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to appologies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

6/10 - 괜찮아요

Nice Stay 님, Good

Good
Generally ok.
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for price.
Quiet stay.
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

4/10 - 별로예요

Lim

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

Wenwen 님, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Their wifi was strong and good. Around the hotel got food shop and 7-11 is convenient. And night time got security guard outside the hotel to take look at car and they will reserve some parking for customer. Overall is good.
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

2/10 - 너무 별로예요

Polinky 님, 新加波 大士

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
不夜城
従業員の皆さんは非常に丁寧でした。 が、 窓の無い部屋。 シーツにシワのあるベッド。 朝まで共鳴するホテル隣のディスコ。 お金を払って泊まるとこではありません。
답변 제공: VINCENT 님, 2019년 1월 1일
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

4/10 - 별로예요

Fiona 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Review for Hermess Hotel
Omy, the stay with small cockroaches! I stay there for 2 days, and I seen cockroach for 2 days! Furthermore is so noisy with the club downstair, only when we are going to sleep at 12 plus, then the loud music start! Please improve on the sound proof and cleanliness. Other than that the WIFI is strong! Good about that!
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

Vincent Chen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

Sarah Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel

2/10 - 너무 별로예요

peter 님, surabaya indonesia

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very very very basic
Basically just a room, no lift, no room service, no phone in room, no breakfast. Window in room sealed and totally blacked out. Music playing until 2am thank god it was only one night.
답변 제공: VINCENT 님, 2019년 1월 1일
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

6/10 - 괜찮아요

Khen Fah 님, Malaysia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Reasonable price and quite ok room
Overall the price is reasonable, the room is ok, ok for a staycation over weekend
답변 제공: VINCENT 님, 2019년 1월 1일
Dear Sir/Madam, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to apologies due to stain on our bed sheet but we make sure our bed sheet are change and clean everyday. Beside that, you can reserved the parking from us before you arrive to avoid the lack of parking lot. We will try our best to make improvement. Once again, we really appreciate your opinion and hope to see you again. Thank you. Yours in Service, The Management Hermess Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: VINCENT 님, 2019년 1월 1일
Dear, We truly valued your stay with us at Hermess Hotel and we hope that it was completely comfortable and a total pleasure. Thank you for your feedback towards our hotel and we are fully committed to hearing your feedback to ensure you continue to visit our great Hotel. We would like to applogies for any inconvenience caused during your stay with us. The problems that you mentioned have been brought to the attention to our heads of department. We will try our best to make improvement. Thank you. Yours in Service, The Management Hermess Hotel