야외 수영장

포 포인츠 바이 쉐라톤 고치 인포파크 여행 후기

5 out of 5
포 포인츠 바이 쉐라톤 고치 인포파크
Infopark Kochi Phase 1 Campus, Infopark, Kakkanad, Kanayannur, Kerala

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 82개 이용 후기 중 58개" "
평점 8 - 좋아요. 82개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 82개 이용 후기 중 4개" "
평점 4 - 별로예요. 82개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 82개 이용 후기 중 5개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Vidya

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

nada

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. I enjoyed my one night staying there
2024년 3월에 1박 숙박함

8/10 - 좋아요

Robin 님, Kochi

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Solomon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Something specific I'd like to share. There was an aspiring female manager who worked in the cafeteria. Rather young. Quite thin. Always wearing a full dark blue suit. She was just extraordinary. It was she among others who made the stay that much more memorable. Her name escapes me. I wish I could have said my goodbyes to her but didn't get the chance.
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

parmjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff good service
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jenice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a lovely property. I paid for a package that included a buffet breakfast and dinner. Both were satisfactory with a variety of options. I also had a massage at the spa, which was average but well-priced. This property is best for business travelers as it’s not particularly close to any tourist attractions. Also, the pictures are misleading. While the rooms are clean, the view is not what it seems. This hotel is in an urban area and does not have leafy views.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Karun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rajiv

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
⭐️⭐️⭐️⭐️⭐️ Just want to thanks for outstanding service and assistance by reception staff Rolly & Jashir, Housekeeping staff Sinaa and Food & Beverages staff Soumya. We had a great time at this Hotel. 10 out of 10
2024년 1월에 6박 숙박함

10/10 - 훌륭해요

Elancheliyan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean place
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Aparna

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Very enjoyable one-week stay with my husband and young daughter. Staff were lovely—very helpful and accommodating. Wonderful range of foods in the restaurants from across India and abroad including excellent delicacies from Kerala. Spa was nice—Swedish massage was very good, the foot reflexology massage was ok. Very happy with our stay overall and would highly recommend.
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Stephanie

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Galo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean, food at restaurant was great and also the pool on the roof
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Hideki

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Shibu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed two weeks and used the hotel as our home base for our activities. Overall the staff at this hotel are courteous, friendly and very helpful! The restaurant serves very tasty Indian food. Very attentive staff at the restaurant. Easy check-in and check-out. Fantastic front desk staff and facility staff. Would stay here again when the opportunity comes.
2023년 7월에 15박 숙박함
답변 제공: Nicky Esther John 님, 2023년 8월 22일
Dear Guest,We're thrilled you had a wonderful two-week stay using our hotel as your home base. Our team greatly appreciates your kind words about our courteous and helpful staff, as well as the delicious Indian cuisine served in our restaurant. Your positive experience with check-in, check-out, and our attentive staff means a lot to us. We can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good catch
2023년 6월에 1박 숙박함
답변 제공: Nicky Esther John 님, 2023년 6월 22일
Dear Joseph,Thank you for your review! We're glad you had a positive experience with us. If there's anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back!

2/10 - 너무 별로예요

Preethy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the front desk asked us to pay for the entire stay on check-in- this is illegal business practices; i would not recommend this hotel to anyone. I did not stay ; moved to bonvoy chain hotel that was cleaner, friendlier, paid when checked out
2023년 5월에 7박 숙박함
답변 제공: Nicky Esther John 님, 2023년 6월 2일
We regret any inconvenience caused during your experience. Our hotel policy requires guests to pay for the entire stay upon check-in to ensure a smooth check-out process. We understand your concerns, and we appreciate your feedback. We're glad you found a hotel that better suits your needs and hope you consider giving us another chance.Warm Regards,

10/10 - 훌륭해요

Amitkumar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Good experience of stay.
2023년 5월에 4박 숙박함
답변 제공: The Four Points by Sheraton Kochi Team 님, 2023년 5월 10일
Dear Guest,Thank you for choosing Four Points by Sheraton Kochi and for sharing your feedback. We are thrilled to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we strive to provide exceptional service and comfort to all our guests. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean .Staff very helpful
2023년 4월에 1박 숙박함
답변 제공: Nicky Esther John 님, 2023년 4월 18일
Dear Mr. George,Thank you for choosing to stay with us at our 5-star hotel, Four Points by Sheraton Kochi, and for your positive review. We're pleased to hear that you found our facilities clean and that our staff were helpful during your stay. Our team takes great pride in providing top-notch service to our guests and we're glad to know that we met your expectations. Thank you for recognizing our efforts to provide a memorable stay and for choosing us as the best 5-star hotel in Kochi. We hope to have the pleasure of welcoming you back soon.Warm Regards,

10/10 - 훌륭해요

Vipin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience!
2023년 2월에 7박 숙박함
답변 제공: Nicky Esther John 님, 2023년 2월 22일
Dear Guest,Thank you so much for sharing your experience with us - we are happy that you liked us. Please do visit us again!Warm Regards,

4/10 - 별로예요

alok

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Design and use for business travelers . Food is mediocre . Staff could be more friendly . Our room didn't have hot water in the morning, some engineering issue though property seems very new. Definitely not for tourist
2023년 2월에 1박 숙박함
답변 제공: Nicky Esther John 님, 2023년 2월 22일
Dear Guest,We regret the inconvenience caused during your recent stay here, also I appreciate you bringing this to our attention. Kindly give us another chance to make things right and please do come back to us again!

4/10 - 별로예요

Bilkis

별로예요: 직원 및 서비스, 편의 시설/서비스
Had to call everyday to clean the room. Will help if had option to electronically or by using sign on the door. Had to ask few times for toilet rolls and towels as the cleaning staff don't replace it. Only one restaurant. The check-in and checkout was not efficient.
2023년 2월에 7박 숙박함
답변 제공: Nicky Esther John 님, 2023년 2월 22일
Dear Guest,Thank you so much for sparing some time to review us - I regret to read that your stay experience with us was not so great. Kindly note this has been taken up with the concerned department and we would be taking the appropriate measures to rectify the issues. Please do give us another chance to earn you back! Warm Regards,

10/10 - 훌륭해요

James

2023년 1월에 2박 숙박함
답변 제공: Nicky Esther John 님, 2023년 2월 22일
Dear Guest,Thank you so much for sharing your feedback with us - we are happy that you liked us, please do visit us again!Warm Regards,

6/10 - 괜찮아요

N

좋아요: 편의 시설/서비스

2/10 - 너무 별로예요

Abraham

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is verse than any other properties I stayed before .
답변 제공: Nicky Esther John 님, 2023년 2월 22일
Dear Guest,I extremely regret the inconvenience caused - kindly note we have taken this review on a serious note and highlighted it to the concerned department. Please do give us another chance to make things right

10/10 - 훌륭해요

SUNILAL

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Overall, it was alright. Room could have been cleaner (sheets and towels) and breakfast could have been better. But when concerns were raised about the towels they were addressed promptly. Purchased a package that allowed for late checkout which was nice since our flight left late. It's a small amount but a little frustrating that what was reflected on the bill at checkout did not square with what was on the hotel booking receipt. There were no extra charges that explained the difference and when questioned we were told that the difference was due to tax for one room being higher than the other one booked since it was dual occupancy. However, this difference wasn't on the original booking. It would be good if the hotel sorts this out with booking sites instead of leaving it to the guest to report the matter. If a booking is made and the receipt shows the full amount owed in both the local currency and USD, then the hotel should honor the booking rate.
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Sandip

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk manager was obnoxious and rude.
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Sebastian

10/10 - 훌륭해요

Rajesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

8/10 - 좋아요

Avinash

2022년 4월에 1박 숙박함
답변 제공: Nicky Esther John 님, 2022년 5월 4일
Dear Avinash, Thank you so much for sharing your rating with us. We are happy that you chose us, please do visit us again!

2/10 - 너무 별로예요

RIYAJKHAN

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor customer service AC is not working , though informed no one is bothered to attend it Booked property to stay for 3 days , checked out in one night Terrible experience
2022년 2월에 2박 숙박함
답변 제공: Nicky Esther John, Marketing Manager 님, 2022년 2월 21일
Dear Mr. Riyaj, Thank you so much for bringing this to our attention, we are extremely sorry to read that you were not satisfied with the stay and checked out earlier. It was an uncommon instance and we’ll do better in the future. It would be really great if you could give us another chance to make things right. Apologizing again for the inconvenience caused! Warm Regards,

10/10 - 훌륭해요

Archana K

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

Mehmet

연인과의 여행
좋아요: 직원 및 서비스
Das war nicht 5 Sterne Hotel sondern 4 Allgemein alles gut nur Die Zimmer stinken und ich denke die Lüftungsanlage ist überaltert .
2021년 11월에 3박 숙박함
답변 제공: Front Office Manager 님, 2021년 11월 24일
Dear Guest, Thank you for the constructive feedback - we regret that your experience was not up to the expectations - This is really uncommon to the interaction with our business. Please accept my apologies on behalf of Four Points by Sheraton Kochi. Please do give us another chance to make things right

10/10 - 훌륭해요

Anita

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended, good value
it was a very comfortable stay and we loved especially the breakfast, nice local food and fresh fruits and a good coffee. The only things we were wondering about was the mess in the corridor to our room, which was immediately sorted out after reporting and after three nights we asked for bedsheet change but we didn't get it, maybe a misunderstanding. After all we highly recommend this hotel. Location is good, clean and quiet. Our new place to go
2021년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2021년 11월 19일
Dear Ms. Anita, Thank you for the 10 on 10, fabulous feedback especially mentioning our freshly served food & breakfast. We are happy that you were comfortable with the stay and thanks again for recommending our hotel, Hoping to see you soon here again!

10/10 - 훌륭해요

Vinod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good property. We stayed on of the suite room. Food was amazing and staff were very friendly.
2021년 3월에 1박 숙박함
답변 제공: Team Four Points by Sheraton Kochi 님, 2021년 4월 8일
Dear Guest, Thank you for the great feedback and happy to read that you loved our food and hospitality. See you soon here again!

10/10 - 훌륭해요

Joe 님, Kochi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had booked staycation. Great service. Polite staff
2021년 1월에 1박 숙박함
답변 제공: Team Four Points by Sheraton Kochi 님, 2021년 2월 4일
Dear Guest, Thank you for the fabulous feedback, we are glad that you loved our services & hospitality. See you here again!

10/10 - 훌륭해요

Jobin 님, Thiruvalla, Kerala

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is one of the best hotels in the region and they have an incredible multi-cuisine breakfast and dinner buffet. The staff is very helpful and serve you at the table as well at times. I had no issues during my stay and the hotel was clean and followed all necessary precautions due to the pandemic. The rooms, restaurant and lobby area were clean. My room had a good city view. There were few issues with the centralised air conditioner in my room and the coffee machine did not have any coffee beans. Overall the stay was great and I would love to visit it again.
2020년 12월에 2박 숙박함
답변 제공: Team Four Points by Sheraton Kochi 님, 2021년 2월 4일
Dear Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our associates will definitely be happy to read what you wrote. We look forward to seeing you again.

8/10 - 좋아요

VVDN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Team Four Points by Sheraton Kochi 님, 2021년 2월 4일
Dear Guest, Thank you for the rating, please do visit us again! Warm Regards,

10/10 - 훌륭해요

Jobin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Team Four Points by Sheraton Kochi 님, 2021년 2월 4일
Dear Guest, Thank you for the great rating, See you here again!

10/10 - 훌륭해요

DHIREN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were brilliant! So helpful and caring towards my parents - it really meant a lot to have service with a smile. In particular, Selina at breakfast (which was great - lots of choice!) started our days off very happily and Louis on reception was always checking if all was well. Suraj downstairs was extremely helpful organising our cars and trips too. I would very much recommend this hotel to other visitors.
2020년 2월에 11박 숙박함
답변 제공: Four Points by Sheraton Kochi Infopark 님, 2020년 3월 9일
Dear Guest, Thank you for recommending us and writing this lovely review. We are glad to read your amazing feedback about our associates - they would love to see this. Please do come back to us again! Warm Regards, Dinesh Rai General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were brilliant - always so helpful and cheerful. Selina started our days at breakfast with fantastic service and big smiles. A great start to each day :) Suraj was very helpful organising cars and trips for us. Even when a boat trip was left late, he managed to get a booking for our desired date and always ensured we could reach out if we needed. The staff always seemed happy to go the extra mile and that made our break so much smoother - thank you so much!
2020년 2월에 13박 숙박함
답변 제공: Four Points by Sheraton Kochi Infopark 님, 2020년 3월 23일
Dear Guest, Thank you for taking sometime to post this fabulous review. We are glad to know you have had a great stay here! It was our pleasure serving you and you family. Thanks so much for your positive remarks of our associates. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Warm Regards, Team Four Points by Sheraton Kochi Infopark

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Four Points by Sheraton Kochi Infopark 님, 2020년 3월 5일
Dear Guest, We are glad to know that you have had a wonderful experience with us. We hope you'll come and see us again soon! Warm Regards, Team Four Points by Sheraton Kochi Infopark

6/10 - 괜찮아요

toshihiko.ta 님, 日本、仙台

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
プール、ラウンジも使えないこの時期に 夕食、朝食付クラブラウンジ付で予約したのに、 リゾート的なホテルが機能していない
2020년 2월에 1박 숙박함
답변 제공: Four Points by Sheraton Kochi Infopark 님, 2020년 3월 3일
Dear Guest, Thank you for your review. I’m sorry to hear you had not so great experience with us, but I really appreciate you bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. The concerns you shared have been taken up and discussed internally. Thanks again for placing your trust in us and your willingness to share. Warm Regards, Team Four Points by Sheraton Kochi Infopark

10/10 - 훌륭해요

Prafulla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazing stay
2020년 2월에 3박 숙박함
답변 제공: Team Four Points by Sheraton Kochi Infopark 님, 2020년 2월 28일
Dear Guest, We are glad to read that you have had an amazing stay here. Hope you'll come and see us again soon! Warm Regards, Team Four Points by Sheraton Kochi Infopark

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goodcstay
Good, clean and well appointed rooms
2020년 2월에 2박 숙박함
답변 제공: Four Points by Sheraton Kochi Infopark 님, 2020년 2월 11일
Dear Guest, Thank you for sharing your stay experience here. We are happy to read that you were given a well appointed rooms and you really loved it. We’re here for you anytime - please do come again Warm Regards, Team Four Points by Sheraton Kochi Infopark

10/10 - 훌륭해요

Mauro

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tutto ok. Qualche incomprensione al check in per quanto riguarda i termini della prenotazione. L'unico aspetto negativo è la distanza dal centro della città
2020년 2월에 2박 숙박함
답변 제공: Team Four Points by Sheraton Kochi Infopark 님, 2020년 2월 11일
Dear Guest, Thank you so much for sharing your experience with us and it is always great to know our guests are happy with the stay. Our hotel is 27 kms away from the Cochin International airport. We hope see you again soon. Warm Regards, Team Four Points by Sheraton Kochi Infopark

10/10 - 훌륭해요

Mr.Rahul 님, Cochin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff of hotel were excellent in ptoviding services .
2020년 1월에 8박 숙박함
답변 제공: Team Four Points by Sheraton Kochi Infopark 님, 2020년 2월 7일
Dear Rahul, We are thrilled to read that our associates were excellent in providing services. Thank you for the 5 Star rating. See you again! Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The staff reaponse was good, the front desk and breakfast staff excellent
2019년 12월에 1박 숙박함
답변 제공: Team Four Points by Sheraton Kochi Infopark 님, 2020년 2월 4일
Dear Guest, We are happy to read that you found our hospitality great - especially by front office and restaurant staff. Please do visit us again! Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Four point is excellent hotel for business travellers and tourist alike.
2020년 1월에 2박 숙박함
답변 제공: Team Four Points by Sheraton Kochi Infopark 님, 2020년 2월 4일
Dear Guest, Thank you for mentioning us excellent and we are happy to read your kind words, thank you for the review - please do come again! Warm Regards,

10/10 - 훌륭해요

MichaelHamilton 님, Sedona, Arizona

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service and the food were incredible and beyond the top. The Breakfast Chef created an Experience to be remembered for a long time. We will return when in the area again!
2020년 1월에 2박 숙박함
답변 제공: Four Points by Sheraton Kochi Infopark 님, 2020년 1월 31일
Dear Michael, Thank you for the fabulous review. Reading that our chef gave you a great breakfast experience made our day here. We look forward to welcome you back again!