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The staff were very nice and the place was well taken care of. Really did enjoy my stay and planning on going back there soon.

The Narita Airport limosine bus stops directly at this hotel, so it's very convenient if you don't want to carry a bunch of luggage on the shinkansen/local trains. There's a FamilyMart in a section of the building, on the second floor. The nearest metro station is the Akasaka-mitsuke station, and use the D exit (the yellow blocks on Google Maps). The staff is incredibly helpful, and we never felt uncomfortable asking for help with luggage/storage, or asking for more sheets/towels. Even Hilton's...

This was a well-maintained hotel with wonderful staff. The room itself was lovely and has great amenities. The 3 twin room was surprisingly spacious for 3 people. The on-premises restaurant was great too. The location is quiet and spacious which is a nice change from the surrounding metro area. It is literally next to a train station so transit is a breeze. My only real complaint is that the laundry facility was too small. There were often 2 hour lines of folks waiting to get loads...

Friendly staff.

Far away from everything

The best partsv were the breakfast buffet, the restaurant options and the proximity to transportation.

Super comfy beds, lovely bathroom and amenities. Great service. Definitely recommend.

We loved the location the most. The lobby and staff and restaurant were excellent. Room is just a little outdated but very clean and in order. No complaints.

The front desk team is super helpful and friendly, and they speak great English. The rooms are very clean and a bit more spacious than what you’d expect in a typical Japanese hotel—they even have a microwave, a mini kitchen, and a separate bathroom and toilet. You’re close to lots of restaurants, shops, and convenience stores, and Okubo Station is just a few minutes away. We’d definitely stay here again!

Great place to stay when visiting Tokyo

Hotel staff was great and very accommodating..

The hotel itself is very old, needs some refurbishment, but they still keep it very clean. I like our beds were being made every day, we felt very comfortable and relaxed when we returned to our room to see the clean beds after long walks.

Right next to the train station and Shinkansen if you need to catch that.

The room was perfect for my son and I and we really love the view.

Excellent location with so much to do within walking distance. Multiple subway line with a 1-2 minute walk. Hotel and staff were wonderful, so pleasant and helpful. Help with Luggage storage and shipping was a great bonus for our group.

I have been staying at this property for over 10 years when I come to Japan. It’s my favorite property because the property is conveniently located amongst great transportation and shopping. I had a quite disturbing experience when I was lining up at the front desk to ask about their takkyubin services. When it was my turn an older gentleman with salt and pepper hair color asked me in a disrespectful voice “check in?” I was taken aback by this. Since I am able to speak in Japanese fluently, I...

I loved this little gem of a hotel. The staff is lovely and the hotel is affordable and really clean. The walls are also super thick so you don’t hear the baseball games that might happen across the street. I also loved the location. The street is quiet but metro close and so many places walkable. I’ll certainly stay here again,

Our stay at Hotel Niwa made our Japan trip exceptional! As American travelers in our early 30s, we found this place to be a gem in Tokyo. The hotel's ambiance was simply beautiful, and the rooms were surprisingly spacious for a city known for compact spaces. Its prime location, just a 5-minute walk from a JR line, made navigating Tokyo incredibly convenient. Plus, being within walking distance of fantastic restaurants and yes, even the indispensable 7-11s, added immense value to our stay. The...

This was a fantastic hotel! The location was incredible - it is walking distance to the Yamanote train line which connects you to other main attractions in Tokyo. There is also tons of great restaurants and shops in the area as well and a convenience store in the heart of the lobby making it easy to grab food, drinks or other supplies. The staff was very kind and helpful when shipping luggage to our next hotel in Kyoto. Lastly, you can take the Airport Limousine Shuttle Bus from Haneda and get...

Nice, clean hotel in a good area. Rooms are small, but was plenty for me traveling solo