숙박 시설 정면 - 저녁/밤

호텔 샹커-팔라셜 헤리티지 카트만두 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 855개 이용 후기 중 343개" "
평점 8 - 좋아요. 855개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 855개 이용 후기 중 116개" "
평점 4 - 별로예요. 855개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 855개 이용 후기 중 17개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

YOUNGHUI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2박숙박후기
트래킹가기전에 카투만두에서 관광하면서 묵었다. 롯지에서 자기전엔 이호텔이 많이 부족해보였는데, 롯지에서 자고나니, 이호텔이 얼마나 네팔에서 좋은 호텔인지 알겠더라. 한국 호텔이랑 비교하면 안됨. 네팔에서 거의 상급인듯.
2019년 12월에 1박 숙박함
답변 제공: Hotel Shanker 님, 2019년 12월 22일
Thanks for staying with us. We appreciate your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: Prabhu 님, 2018년 10월 16일
Thanks for staying with us. We appreciate your feedback

8/10 - 좋아요

YOUNSIK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스런 숙소입니다
예전에 왕궁이었던 걸 호텔로 개조했다고 합니다. 호텔 시설은 만족스럽습니다. 조식도 나쁘진 않습니다. 타멜 거리보다 여유있게 물건을 살 수 있는 상점도 있습니다. 숙소 인근에 프랑스 대사관이 있고 ADB 네팔 지사도 있습니다 yak and yeti 보다 저렴한 가격에 비슷한 수준의 호텔 시설을 이용하신다고 보면 될 듯 합니다
2018년 8월에 3박 숙박함
답변 제공: Prabhu 님, 2018년 9월 1일
We appreciate your feedback We work hard to make our guest happy.

8/10 - 좋아요

Siwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여름에 수영장을 이용할 수 있다면 최고!
전반적으로 카트만두의 번듯한 호텔 가격이 꽤나 높은 것을 고려하면 가격대비 훌륭한 편입니다. 아주 넓은 부지에 탁 트이고 조용한 느낌이라 그것만으로도 충분히 만족스럽습니다. 여름에는 야외 수영장을 이용할 수 있으므로 여름이라면 카트만두 내 최고의 선택이라 할 수 있습니다!! 객실은 오래되고 낡긴했지만 옛 궁전을 개조한 것을 감안하면 괜찮습니다. 조식은 그럭저럭입니다만 딱히 주변에 먹을 만한 곳이 없으므로 불평없이..
답변 제공: Prabhu Shanker Shrestha 님, 2018년 4월 27일
Thanks for staying with us. We work hard to make our guest happy. We appreciate your feedback. We will improve our breakfast as you had noted. Hope to have again in near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절하지만 팁을 바라는...
오래된 역사에 걸맞게 건물 외관은 좀 낡은 편이지만, 객실 내부는 깔끔합니다. 수영장도 있고, 특히 깔끔한 아침식사가 좋습니다.

6/10 - 괜찮아요

jin hyeok

좋아요: 청결 상태, 객실의 편안함
One of Cost effective hotels in Kathmandu. It will be under construction till end of this year. Very convenient and easy to connect anywhere.

2/10 - 너무 별로예요

JIEUN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
절대 비추! 가지 마세요.
한국인이 계시다면 정말 비추합니다. WIFI가 잘 안잡혀 일도 못하고 화장실 물이 녹물이 나와 씻는것도 그랬고, 샤워시 온수도 잘 안나와 불편했습니다. 호텔닷컴에 이용한 숙박시설중 최악이었습니다.

8/10 - 좋아요

SEUNG YEOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

jack 님, SEOUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
카트만두 타멜 접근성 좋고 상대적으로 공기 좋은 호텔
카트만두 타멜과 1km 정도 떨어져 있어서, 상대적으로 공기가 좋은 것 같아요. 수영장도 있어 이용하면 좋았을 듯 한데, 수영복을 챙겨가지 않아 아쉬웠네요. 공항까지 콜 택시비는 800루피 요구하네요.

10/10 - 훌륭해요

hyunwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great staying
old but well managed. free upgrade was great too!!!

8/10 - 좋아요

황봉헌 님, 한국

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
이용후기
타멜 중심가에서 도보 20분 소요 객실청결하나 찌든 담배냄새남 욕실 샤워시 녹물 자주나옴

8/10 - 좋아요

Serap

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is centrally situated, allowing one to walk to many places of interest, shopping and restaurants. It is also a heritage hotel providing a nostalgic experience. Rooms and the hotel has been renovated nicely (I was there in 2016). Could improve in the breakfast served.
2024년 3월에 7박 숙박함
답변 제공: Prabhu Shanker Shrestha 님, 2024년 4월 3일
Dear Scrap,We are delighted to hear that you found our central location convenient for exploring the city's attractions, shopping districts, and dining options. Being a heritage hotel, we take great pride in preserving our rich history while ensuring modern comfort for our guests. It's gratifying to know that you appreciated the nostalgic ambiance we aim to provide.Furthermore, we are pleased that you noticed the renovations we've made to both the rooms and the hotel itself since your visit in 2016. Your recognition of our efforts to maintain a high standard of comfort and aesthetics is truly appreciated.We take your feedback regarding breakfast seriously and will use it constructively to improve our offerings. Our goal is to provide a diverse and satisfying dining experience for all our guests, and we regret any shortcomings you may have experienced in this regard.Once again, thank you for taking the time to share your thoughts with us. Your feedback motivates us to continually improve and exceed our guests' expectations.We eagerly anticipate the opportunity to welcome you back to Hotel Shanker in the future and provide you with an even more exceptional experience.Warm regards,

10/10 - 훌륭해요

Vincent 님, Delta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favourite hotel in Kathmandu. I’ve come here for the last 14 years. Tremendous, welcoming, friendly staff. I always leave with great memories.
2024년 2월에 1박 숙박함
답변 제공: Prabhu 님, 2024년 2월 25일
Dear Vincent,Thank you for your unwavering loyalty and kind words. We're thrilled to have been a part of your Kathmandu experience for the past 14 years. Our team is dedicated to ensuring your stays are always memorable. We look forward to welcoming you back again soon.Warm regards

10/10 - 훌륭해요

Vincent 님, Delta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always enjoy staying at Shanker hotel. It’s a quiet oasis in Kathmandu. The staff are all excellent and extremely friendly and helpful. This hotel has character. Looking forward already to my next visit!
2024년 2월에 2박 숙박함
답변 제공: Prabhu 님, 2024년 2월 25일
Dear Vincent,Thank you for your unwavering loyalty and kind words. We're thrilled to have been a part of your Kathmandu experience for the past 14 years. Our team is dedicated to ensuring your stays are always memorable. We look forward to welcoming you back again soon.Warm regards

10/10 - 훌륭해요

KHEMRAJ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel...fanstastic service. Lovely Heritage property. Superb breakfast
2024년 1월에 3박 숙박함
답변 제공: Prabhu Shanker Shrestha 님, 2024년 2월 7일
Thank you for your kind words! We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 - 좋아요

marc

가족 여행
좋아요: 편의 시설/서비스
First Class. There was never an issue during our 11 day at this splendid taste of history. The staff were fantastic. The manager was on hand and accommodating. The room was spotless and homely. If I were in Kathmandu I’d definitely stay at this hotel again.
2023년 12월에 9박 숙박함
답변 제공: Prabhu Shanker Shrestha 님, 2024년 1월 4일
Dear Marc,On behalf of the entire team at Hotel Shanker, we want to express our sincere gratitude for your kind words and glowing review. It was an absolute pleasure to have you stay with us during your 11-day visit to Kathmandu.We are thrilled to hear that your experience with us was nothing short of exceptional. Your appreciation for the historical charm of our hotel, the fantastic service provided by our staff, and the spotless, homely ambiance of your room are truly rewarding to all of us.We genuinely value your feedback and are delighted to know that we have left a positive impression on you. If your travels bring you back to Kathmandu in the future, we would be honored to welcome you again at [Hotel Name] for another memorable stay.Thank you once again for choosing Hotel Shanker. We wish you safe and joyful travels ahead.Prabhu Shanker ShresthaExecutive Manager

10/10 - 훌륭해요

Shreya

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Must stay for royal experience
답변 제공: Prabhu 님, 2024년 1월 2일
Dear Shreya,Thank you for your kind words! We're thrilled to hear that you had a royal experience during your stay with us. It was our pleasure to have you as our guest, and we look forward to welcoming you back for more unforgettable moments.Best regards,Prabhu

8/10 - 좋아요

Binayak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is good, the hotel is located in a nice big compound which felt kingly. The 24 hour customer service is nice. The only thing that I caution fellow travellers is that the pictures of rooms are slightly deceiving. They look grand and spacious in photos but in reality not so. I paid about $70 for a king size bed room but felt as if it was not worth it.
2023년 12월에 1박 숙박함
답변 제공: Prabhu 님, 2024년 1월 2일
Dear Binayak,Thank you for sharing your thoughts on your recent stay with us. We appreciate your compliments on our location and the regal atmosphere of our hotel. Your feedback regarding the room size is valuable, and we apologize for any discrepancies in our photos. We will certainly look into this matter to ensure a more accurate representation in the future. We hope to have the opportunity to welcome you back and exceed your expectations.Warm regards,Prabhu

10/10 - 훌륭해요

Sameen 님, Frisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful hotel. Our friend got married here as well. It is a hot spot for weddings. There is always one going on. The staff was very helpful and kind. Our booked room had ants in it, so they upgraded us to a better room. The new room had a little bit of a dust problem, but it still a beautiful room and we thoroughly enjoyed our stay. Breakfast was great too! Definitely recommend.
2023년 12월에 1박 숙박함
답변 제공: Prabhu 님, 2024년 1월 2일
Dear Sameen,Thank you for your kind words and for choosing our hotel for such a special occasion. We're delighted to hear that you found our property beautiful and enjoyed the wedding festivities. Your compliments on our helpful and kind staff are truly appreciated. We apologize for any inconvenience with the room, but we're glad we could swiftly address the issue and provide an upgrade. Your recommendation means a lot, and we look forward to welcoming you back in the future.RegardsPrabhu

10/10 - 훌륭해요

Marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is gorgeous. Clean, friendly staff and quick to help with anything. The world outside the walls is a complete contrast, dusty, congested etc. Staying 10 days at the Hotel Shanker was wonderful. Would definitely recommend
2023년 11월에 11박 숙박함
답변 제공: Prabhu 님, 2023년 12월 12일
Dear Marilyn,Thank you so much for your kind words and for choosing to stay with us at Hotel Shanker! We're thrilled to hear that you enjoyed the beauty of our hotel, the cleanliness, and the friendly service provided by our staff. It's always our pleasure to ensure a comfortable and pleasant stay for our guests.We appreciate your recommendation and are delighted that your 10-day stay with us was wonderful. We understand the bustling contrast outside our walls and are glad we could offer you a peaceful retreat during your time in Lazimpat area. Your satisfaction is our priority.We look forward to welcoming you back on your future visits.Best regards,The Hotel Shanker Team

8/10 - 좋아요

Tage

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Prabhu 님, 2023년 12월 12일
We appreciate your positive rating.

10/10 - 훌륭해요

Ranjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome food , nice staff . Highly recommended
2023년 12월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 12월 12일
Dear Ranjit,Thank you for taking the time to share your feedback about your experience at Hotel Shanker. We are delighted to hear that you found our food to be awesome and our staff to be nice. Your recommendation means a lot to us, and we're thrilled to have exceeded your expectations.At Hotel Shanker, we strive to provide a memorable and enjoyable stay for our guests, and it's always rewarding to receive positive comments. We appreciate your kind words and look forward to welcoming you back for another fantastic experience.If there's anything specific you loved about the food or any staff member who stood out, please feel free to share your insights. Your feedback helps us continue to improve and deliver exceptional service.Thank you once again for choosing Hotel Shanker, and we can't wait to host you again in the future.Warm regards,The Hotel Shanker Team

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel. Highly recommended
2023년 11월에 5박 숙박함
답변 제공: Prabhu 님, 2023년 12월 3일
We appreciate your positive feedback

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Prabhu 님, 2023년 12월 12일
Thank you for your positive rating.

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is nice but it is also a bit tired. Staff were excellent, breakfast good but the rooms are older and bathrooms could do with modernising. Spa is good but gym literally has one treadmill and one other machine so probably doesn’t need to be called a gym. No real issues and good value for money
2023년 11월에 3박 숙박함
답변 제공: Prabhu 님, 2023년 11월 28일
Dear Stephen,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our staff, the breakfast, and the overall value for money. We are delighted to hear that you enjoyed your stay with us.We apologize for any inconvenience caused by the dated rooms and bathrooms. Please be assured that we are actively working on plans to modernize and upgrade our accommodations to enhance the overall guest experience. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Danica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Shanker was serenity and quiet from the busy streets at Kathmandu. My husband and I celebrated our anniversary after our Everest Base Camp Trek at Hotel Shanker and absolutely loved it. Highly recommend
2023년 11월에 5박 숙박함
답변 제공: Prabhu 님, 2023년 11월 26일
Thanks for staying with us. We appreciate your positive feedback.

10/10 - 훌륭해요

Nikolai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Shanker 님, 2024년 1월 2일
We appreciate your positive rating.

10/10 - 훌륭해요

Mark 님, WINDSOR

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is a little oasis in Kathmandu. With beautiful gardens and a nice pool with bar and food service, it was the perfect home base to explore the area. The hotel is historic and in the process of upgrading, but they have a way to go. The red carpets in the hallways are really worn and dated and really need to go asap. Get a room on an upper floor, those have been renovated. Other than that the food is good and reasonable, I ate all my meals there for four days. Staff is fun and friendly.
2023년 11월에 4박 숙박함
답변 제공: Prabhu 님, 2023년 11월 19일
Dear Mark,Thank you for choosing our hotel and sharing your experience! We're delighted to hear that our oasis-like ambiance, beautiful gardens, and pool made for a perfect home base during your exploration. We appreciate your feedback on the upgrades, and we're actively working on improvements. Your input on the red carpets is duly noted, and we're prioritizing their replacement. We're glad you enjoyed the renovated rooms, delicious and reasonably priced food, and the fun, friendly staff. We look forward to hosting you again soon!

8/10 - 좋아요

Hans

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charmigt hotel av f.d. palats
Ett gammalt kungligt palats som byggdes om till hotell på 60-talet. Hotellet ligger en bit in från en av huvudvägarna, vilket gör att det är tyst och fridfullt. Stor trädgård och ett poolområde med egen liten poolbar. Charmen finns där, och rummen ger verkligen känsla av "kunglig touch" med sina handmålade tak och speciell design. Lobbyn ger en känsla av hur det var förr i tiden. Badrummen är aningen trånga, men det står man gärna ut med. Sängkomforten är fast, men inte alltför mycket. Restaurangen serverar riktigt bra mat, annars är det inte långt från restauranger och caféer runtomkring. Ca 15 minuters promenad till Thamel, med sina trånga gränder och massa butiker och restauranger. Personalen är fantastiskt trevliga, och eftersom jag bott här många gånger är det trevligt att höra "Welcome back". Detta är alltid mitt första alternativ då jag reser till Kathmandu!
2023년 11월에 3박 숙박함
답변 제공: Prabhu 님, 2023년 11월 19일
Dear Hans,Thank you for your kind words! We're thrilled to hear that you appreciate the historic charm of our hotel, from the converted royal palace to the hand-painted ceilings. We're delighted that you find our surroundings peaceful, enjoy the pool area, and savor the royal touch in our rooms. We take note of your feedback on the bathrooms and are grateful for your understanding. It's wonderful to know you enjoy the restaurant, and our team is touched by your compliments. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Randy

I have stayed at the Shanker six different times. I find it to be superior on all levels. Mr Ramesh Raj Shrestha has helped me on many occasions. I find him always to be an excellent manager. He is knowledgeable, kind and very friendly. I wouldn’t stay anywhere but the Shanker Hotel. 11 on a scale of 10 …
2023년 10월에 7박 숙박함
답변 제공: Prabhu 님, 2023년 11월 2일
Dear Randy,It's wonderful to hear about your positive experiences at the Shanker Hotel, and it's clear that Mr. Ramesh Raj Shrestha has played a significant role in making your stays exceptional. Your kind words reflect the high level of service and hospitality provided by the hotel and its staff. It's great that you consider Mr. Shrestha an excellent manager who goes above and beyond to ensure your satisfaction.Your loyalty to the Shanker Hotel is a testament to the quality of their service. Your rating of 11 on a scale of 10 truly speaks volumes about your satisfaction. I hope your future stays continue to be as enjoyable as your past experiences. If you have any more feedback or if there's anything specific you'd like to share about your visits, feel free to let me know.

10/10 - 훌륭해요

tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful hotel in a great location. I had 3 stays here during my time in Nepal and enjoyed them all. My room on the final night was one of the renovated ones and was lovely. Amazing bed. Staff are great and the breakfast really good.
2023년 10월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 10월 20일
Thank you for sharing your positive experience. We're delighted to hear that you enjoyed your three stays there and that the renovated room on your final night was lovely, particularly the comfortable bed. We appreciate your kind words about our staff and the quality of our breakfast.We look forward to welcoming you back again in the future!

10/10 - 훌륭해요

Randy

I have stayed at the Shanker many times , I would stay there again …
2023년 10월에 8박 숙박함
답변 제공: Prabhu 님, 2023년 10월 15일
"We're thrilled to hear you've enjoyed your stays at the Shanker, and we look forward to welcoming you again in the future!"

2/10 - 너무 별로예요

Bikki

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing good
2023년 10월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 10월 30일
Thanks for staying with us. We appreciate your feedback. Do let us know the issue.

10/10 - 훌륭해요

Tirsana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people were all so sweet and readily available. The food at breakfast was delicious and the restaurant staff were very accommodating regarding all meals. I stayed with my very elderly grandfather and he was very safe and well looked after even when I wasn’t there. The pool was gorgeous, clean, and refreshing and the pool bar had some of the best drinks I’ve ever had. The area around the hotel was abundant with restaurants and quirky shops. The hotel was kind enough to call taxis for you so you didn’t have to walk into oncoming Kathmandu traffic to acquire one on your own (although you should prob do that for the experience anyway). The only complaint that I had was that depending on where you were in the hotel, the smell of cigarettes could be a little too much, esp if you have sensitive lungs/respiratory problems. The rooms were spacious, clean, and contained beautiful artwork that was reminiscent of the hotels past as a palace.
2023년 9월에 2박 숙박함
답변 제공: Prabhu 님, 2023년 10월 11일
Dear Tirsana,Thank you for taking the time to share your kind words and feedback regarding your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and that you and your elderly grandfather felt safe and well cared for during your stay.Your positive comments about our staff, the delicious breakfast, and the pool bar are truly appreciated. We take great pride in providing exceptional service and creating a comfortable and enjoyable environment for our guests.We also appreciate your constructive feedback about the smell of cigarettes in some areas. We will certainly take this into consideration to further improve our guests' experience.It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future. If you have any more feedback or suggestions, please do not hesitate to reach out.Thank you once again for choosing our hotel, and we hope to have the opportunity to host you again in the near future.Warm regards,Prabhu Shanker ShresthaExecutive Manager

10/10 - 훌륭해요

Christian 님, Trabuco Canyon

2023년 8월에 3박 숙박함
답변 제공: Hotel Shanker 님, 2023년 9월 7일
We appreciate your positive feedback

8/10 - 좋아요

O

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 7박 숙박함
답변 제공: Hotel Shanker 님, 2023년 7월 3일
We appreciate your feedback

2/10 - 너무 별로예요

Venkata Naga Ramesh

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms allocated were not what we paid for - even the uograded room given was not as per what was promised. Only when confronted with the facts that the hotel staff agreed we were cheated and we actually paid for deluxe rooms and suites and got standard rooms instead and changed them after 4 days of stay. Overall bad experience and will never stay here.
답변 제공: Prabhu Shanker Shrestha 님, 2023년 7월 3일
Dear Venkata Naga Ramesh,We are sorry to hear about your negative experience in your stay with us. Since our hotel is palace most of the room differ as per floor and structure of the building. Some rooms are slightly bigger some rooms are slightly smaller. Hope you can understand the issue. Once again we apologize for this situation.

2/10 - 너무 별로예요

Salvatore

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would strongly recommend to avoid this hotel at all costs. The rooms are dated and unhygienic. I found hair in my sheets and on the last night I found a live insect crawling on the sheets. There were also ants 🐜 coming out of shirting board moving towards my bed. When I complained they offered a free beer a taxu to the airport. Terrible!
2023년 6월에 4박 숙박함
답변 제공: Prabhu 님, 2023년 6월 26일
Dear Mr. Salvator,I am writing to apologize for the poor experience you had during your recent stay at our hotel. I I want to assure you that we are taking your complaint very seriously.We have investigated the matter, and we have taken steps to address the issues that you raised. We have cleaned and disinfected the room that you stayed in, and we have implemented new procedures to ensure that this does not happen again.We also apologize for the way that your complaint was handled. We should have taken your concerns more seriously.Again, we apologize for the inconvenience that you experienced. We value your feedback, and we will use it to improve our hotel.Sincerely,Prabhu Shanker Shrestha

10/10 - 훌륭해요

James Lee 님, Kirkland

2023년 6월에 2박 숙박함
답변 제공: Prabhu 님, 2023년 7월 11일
We appreciate your positive feedback.

6/10 - 괜찮아요

Kevin

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel is beautiful from the outside. Inside it is dated, needs repair, has orders, some rooms are really small, some rooms have half windows.
2023년 5월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 5월 29일
Dear Kevin,Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We appreciate your honesty and insights, and we apologize for any inconveniences you may have experienced.We understand that you were disappointed with the condition of some of our rooms. We are currently in the process of renovating our hotel, and we hope to have all of the rooms updated by the end of the year. In the meantime, we have taken steps to address the issues you mentioned. We have repaired the damage in the rooms that you stayed in, and we have increased our cleaning and maintenance standards.We also understand that you were disappointed with the size of some of our rooms. We are a historic hotel, and some of our rooms are smaller than others. We do offer a variety of room sizes, so we encourage you to book a room that is the right size for your needs.Finally, we understand that you were disappointed with the half windows in some of our rooms. We apologize for any inconvenience this may have caused. The half windows are due to the structure of the building. The hotel was originally a palace, and it was converted to a hotel in 1964. The half windows were created when the mezzanine floor was added.We appreciate your feedback, and we will continue to work to improve the quality of our hotel. We hope that you will give us another chance to earn your business in the future.Sincerely,

6/10 - 괜찮아요

Monica

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful from outside but rooms and common areas leave a lot to be desired. Rooms are tiny without a lot of space to move around. Windows are small and you feel like you are in a box. Common breakfast area is in basement. Not updated. A shame because the grounds look nice. Very noisy. My door does not lock well
2023년 5월에 2박 숙박함
답변 제공: Prabhu 님, 2023년 5월 24일
Dear Monica,We are extremely sorry for the inconvience caused during your stay with us. We hope your present stay after the room change is comfortable with us. We will check the room door issue mentioned in your feedback.

10/10 - 훌륭해요

Umesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the proper place for relaxing in the capital city, Kathmandu.
2023년 5월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 5월 17일
Thanks for staying with us. We appreciate your positive feedback.

10/10 - 훌륭해요

Lavanya

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a beautiful reminder of its past glory. The hotel is a quiet escape from the city buzz. The food served at the restaurant is phenomenal, the service is exceptional, they accommodate the guests requests.
2023년 4월에 3박 숙박함
답변 제공: Prabhu 님, 2023년 5월 1일
Dear Lavanya,Thank you for taking the time to share your experience at Hotel Shanker. We are thrilled to hear that you enjoyed your stay with us and that you appreciated the hotel’s historical significance.It’s great to know that you found our hotel to be a peaceful retreat from the hustle and bustle of the city. We are glad that you had a memorable dining experience at our restaurant and that our team provided exceptional service during your stay. We always strive to meet and exceed our guests’ expectations, and it’s wonderful to hear that we were able to accommodate your requests.We hope to have the pleasure of welcoming you back to Hotel Shanker soon and providing you with another memorable stay.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Need to chage mattress.
2023년 4월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 4월 25일
Dear Sundar Ji,We have noted your feedback. We will definitely look into this matter to rectify the issue.

8/10 - 좋아요

Bal Kumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Prabhu 님, 2023년 4월 2일
Thanks for staying with us. We appreciate your positive feedback.

10/10 - 훌륭해요

Vincent 님, Delta

2023년 3월에 3박 숙박함
답변 제공: Prabhu 님, 2023년 4월 19일
Thank you for your positive feedback

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel relatively close to Thamel area. Excellent breakfast buffet. Staff was very kind and accommodating.
2023년 3월에 2박 숙박함
답변 제공: Prabhu 님, 2023년 4월 2일
Thanks for staying with us. We appreciate your positive feedback.

10/10 - 훌륭해요

Vincent 님, Delta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property, an old palace, is a great place to escape the busyness of Kathmandu. Excellent, friendly staff ensure that your stay is memorable. It is my favourite hotel in Nepal and has been for years.
2023년 3월에 1박 숙박함
답변 제공: Prabhu Shanker Shrestha 님, 2023년 3월 18일
Thanks for staying with us. We appreciate your positive feedback.

8/10 - 좋아요

Göran

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 10박 숙박함
답변 제공: Hotel Shanker 님, 2023년 3월 18일
Thanks for staying with us. We appreciate your positive feedback.