Katsivéli Tours

When I arrived to my room the safe wasn’t working. Even though I reported it, I was told an engineer was coming the following day by Alex. No one turned up After waiting around all day and wasn’t even booked in when I spoke to the manager. Only when I escalated it to Hotels.com did the manager change the batteries and tell my husband how to override the safe as a button was missing. The breakfast is not as shown on the pictures and these need updating, There is an even a charge for cereal, you get the same thing everyday, bought out to you, no choice of what you wait, it was wasteful. Other guests have also reported safe issues. Shame as it’s a lovely location and I had recommended it to a few people but since this escalated they too have been put off. It’s a shame that the hotel couldn’t admit their mistake and resolve the matter professionally. There are lots of beautiful places nearby, and ones that give you the basics like cereal for free with breakfast and a working safe without all the hassle I had to endure on my holiday.

The Grand Ambassador Santorini Hotel had the best views on the island! The staff even upgraded our room at no cost due to some maintenance issues with our original room. My Wife and I received world class customer service from the staff! We will definitely be visiting Santorini, Greece again in the future! Thank You Grand Ambassador Santorini Hotel for the AMAZING hospitality!

The breakfast was phenomenal! This is what made this hotel a 5 star hotel. The facilities and surroundings were also beautiful and very clean. Amazing views and great location---walking distance to all the tourist areas and restaurants. The spa was beautiful as well. However, the actual suite was quite small and the bathroom was a 4 star at most. The rain shower head did not distribute equal amounts of water. The housekeeping staff was not very good at refilling toiletries. The white towels looked quite old. They were not soft and looked a bit greyish in colour.