테라스/파티오

케팔로니아 하우스 여행 후기

케팔로니아 하우스
Sarlata, Kefalonia, Kefalonia Island

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 3개 이용 후기 중 2개" "
평점 8 - 좋아요. 3개 이용 후기 중 0개" "
평점 6 - 괜찮아요. 3개 이용 후기 중 0개" "
평점 4 - 별로예요. 3개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 3개 이용 후기 중 0개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

10/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Shizuka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice accommodation, clean, spacious and lovely location.They come to clean the villa everyday. Really good swimming pool, so clean.
2019년 7월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La struttura è veramente bellissima con una vista magnifica e una stupenda piscina di fronte la casa. Zona molto tranquilla e vicina al centro di Argostoli. Personale cordiale e molto disponibile!
2019년 6월에 3박 숙박함

4/10 - 별로예요

Chrisi 님, Leverkusen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Einfache Villa mit Meerblick
Waren 2 Wochen mit drei Personen in dieser Villa. Preisleistung für die Villa ist zwar ok, würde das nächstemal aber lieber etwas drauf legen. Die Betten waren die schlechtesten in den wir je geschlafen haben,kann man gleich nur Holzbretter hinlegen. Küche und Utensilien waren schmutzig und zum Teil kaputt. Waschmaschine konnte man gar nicht benutzen, da sonst die ganze Küche am schwimmen war, Wasser lief nicht in die Maschine sondern in die Küche. Putzfrau sollte 2 Mal wöchentlich kommen, kam aber fast jeden Tag ist zwar ganz schön, aber auch ziemlich nervig. Und wenn die Putzfrau die Betten bezieht sollte man auf keinen Fall was auf dem Bett liegen lassen zum Beispiel Schlafanzug der ist dann nämlich verschwunden. Und auf Fragen wo die Sachen sind bekommt man nur ein Achselzucken. Ziemlich unprofessionell, und dann noch zu meinen man käme nächstes Jahr wieder. Lächerlich. Gartenpflege 2 mal wöchentlich, Rasen wird gemäht und mit Rasentrimmer wird nach gebessert, schöne Ferkelei denn der ganze Rasen fliegt in den Pool, aber kein Problem die Gäste dürfen den Pool danach sauber machen. Denn auf Fragen ob der Pool so schmutzig bleibt und wer den sauber macht nach der Gartenpflege gibts mal wieder ein Achselzucken. Echt unverschämt. Gärtner und Putzfrau machen mehr schmutziger als das Sie sauber machen.
답변 제공: Kefalonia Houses 님, 2016년 1월 16일
We would like to thank you for taking the time to write your experience with us.All of our guests' comments are taken seriously.A detailed review is undertaken by the management to confirm the validity of the guest's claim and all corrective actions are taken immediately.Regarding the issues that you have pointed out, we would like firstly to inform you that our property has been renovated during 2015 and it has started operating in July 2015, therefore we found very surprising your comments about broken utensils, dirty kitchen and not functioning washing machine. All linen, mattresses, equipment are brand new and were used by our guests for the first time in 2015. During your long stay, you have reported to us that a pair of blue shorts (and not pyjamas) went missing from your Villa and we have immediately contacted our cleaning lady to check if it has been mistakenly picked up along with your sheets. We have also contacted the cleaning company where we sent out our linen to cross check that it has not been sent out to them by mistake. We have no further comment in regards to this matter and we must admit that apart being an unpleasant comment, it tends to be almost offensive. Our cleaning services are offered two times per week but our cleaning lady visits our Villas everyday in order to pick up the garbage and check if you need any of our services or any supplies. She is always asking before entering a Villa and as we are informed there were several times when you have told her that you will not need her services on that particular day. Since you stayed with us for two weeks, every time you were asked if you need anything from our side you have never expressed any issues which we would have been more than happy to remedy immediately. We hope to have the opportunity to welcome you again.