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Kigali Serena Hotel

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Luxury
5.0 star property
9.2

Wonderful

Serene sanctuary in the heart of Kigali

Attentive staff deliver personalized five-star service for all guests. The beautiful pool area flows into the spa's clean hot tub. The on-site restaurant serves excellent food, complementing the luxurious amenities throughout this Kigali property.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ₩418,782
₩506,726 total
includes taxes & fees
Jun 3 - Jun 4
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About this property

Kigali Serena Hotel

  • Luxury hotel connected to the convention center
  • You can look forward to a poolside bar, a terrace, and a coffee shop/cafe at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a Swedish massage, aromatherapy, or a body wrap. The on-site restaurant, The Milima Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
  • Other perks include:
    • An outdoor pool and a children's pool
    • Free self parking
    • Limo/town car service, express check-out, and express check-in
    • Babysitting (surcharge), massage treatment rooms, and tour/ticket assistance
  • Room features
  • All 148 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
  • More conveniences in all rooms include:
    • Bathrooms with bidets and shower/tub combinations
    • 42-inch TVs with satellite channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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  • Pool
  • Spa
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  • Parking included
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The price is ₩312,040
₩395,974 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for RWF 150.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Kigali Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kigali Serena Hotel?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on Jun 3, 2026 start from ₩418,782, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kigali Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Kigali Serena Hotel?

Check-out is at 11 AM.

Does Kigali Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of RWF 35 per person applies.

Where is Kigali Serena Hotel located?

Located in the heart of Kigali, this luxury hotel is within 1 mi (2 km) of Union Trade Center, Ntarama Church, and Kandt House Museum of Natural History. Club Rafiki and Ryi'nyamirambo Market are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 127 out of 185 reviews
Rating 8 - Good. 38 out of 185 reviews
Rating 6 - Okay. 10 out of 185 reviews
Rating 4 - Poor. 10 out of 185 reviews
Rating 2 - Terrible. 0 out of 185 reviews

Reviews

Verified

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice large pool, great breakfast and attentive staff.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with lovely views
Stayed 1 night in Nov 2025
Verified

6/10 Okay

STEFAN

Liked: Cleanliness
Property and room a little dated TV did not work Staff very friendly Very good breakfast
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and the room was very clean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sosan

Liked: Cleanliness, amenities, property conditions & facilities
Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects all the staff are lovely well done
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ntunga

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Robert

Friendly and helpful staff. Good food.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Peder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

SOMORIN AHMED

Liked: Staff & service, amenities, property conditions & facilities
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

ELLENOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
5 star quality service
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026
Verified

8/10 Good

Afonso Mario

Liked: Cleanliness, amenities, property conditions & facilities
Please heat the pool
Stayed 1 night in Dec 2025
Verified

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 8 nights in Aug 2025