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"Staff were amazing and Hotel was in an excellent position. "

" Everything was perfect and the location was really nice and very convenience. The staff are very kind, helpful, very polite and sweet!! They made our stay very pleasant. "

"Good. Maili was great including the staff"

"Le personnel était d'une gentillesse incroyable ! Très serviable et parle très bien anglais. La chambre etait spacieuse et le lit incroyablement confortable. C'etait très calme par ailleurs. Le petit dejeuner était bon. Très bien placé pour visiter Hanoï. Je recommande également le restaurant de l'hôtel les repas etaient succulents. Bref un très bon choix"

"It’s very rare to come across a five-star hotel that truly delivers a personal experience. From the moment we arrived, every detail felt thoughtful and tailored, making our stay feel less like a hotel visit and more like being genuinely cared for. The service was impeccable, the atmosphere refined yet welcoming, and the overall experience exceeded expectations."

"The staff are exceptionally friendly and helpful, especially Ms. Angela. She helped us book our tours and gave us tips to fully enjoy Hanoi."

"The receptionists and employees were incredibly nice and welcoming during our stay. They prioritzed every guests comfort to a whole new level. Hotel was perfect walking distance to Hoan Kiem + other night market shops. "

"Excellent location, great amenities and service "

"I had a wonderful 3-night stay at InterContinental Hanoi Westlake. The hotel is beautifully located over the lake, offering peaceful views and a relaxing atmosphere away from the busy city. The rooms were spacious, clean, and very comfortable. Staff were consistently friendly, attentive, and professional, making the stay feel effortless from check-in to check-out. Breakfast was excellent with a wide variety of options. I would absolutely stay here again and highly recommend it to anyone visiting Hanoi."