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Reviews of Arima Onsen Motoyu Ryuusenkaku

3 out of 5
Arima Onsen Motoyu Ryuusenkaku
1663 Utsugidani, Arimacho Kitaku, Kobe, Hyogo-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 148 reviews" "
Rating 8 - Good. 57 out of 148 reviews" "
Rating 6 - Okay. 11 out of 148 reviews" "
Rating 4 - Poor. 3 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

bing hao

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2023

10/10 Excellent

Shigenobu

Stayed 1 night in Mar 2023

10/10 Excellent

Miao Mei

Stayed 1 night in Jan 2023

10/10 Excellent

YUNKI

Stayed 1 night in Nov 2022

10/10 Excellent

michie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お値段以上の満足感です
スタッフの方々の対応が自然で、遠からず近すぎずで丁度良いと感じました。お陰様で本当にリラックスする事が出来ました。食事はとても美味しくて量も多く目にも楽しい綺麗な盛り付けで大満足です。横浜に在住なのでなかなか行く機会に恵まれませんでしたが、今回を機に元気に動けるうちに何度でも行かれる限り行きたいと思いました。久々に満足出来てくつろげる宿に出会えて感激です。ありがとうございました。
Stayed 1 night in Jun 2021

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was one of a kind. Having someone await my arrival felt really special. It's hard to put into words how amazing everything was!
Stayed 2 nights in Mar 2020

10/10 Excellent

Mei Wan

Stayed 1 night in Nov 2019

8/10 Good

Peter

Stayed 1 night in Oct 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family-oriented onsen with wonderful service
My gf and I spent the night and had a great time. The staff was super friendly and helpful - the manager even came down to the train station (unasked) with something we'd forgotten! We were there in sakura season, which was beautiful - it's also apparently beautiful in maple season. Baths were nice and we also booked the private bath (not onsen) for an extra ¥2000 which was lovely. It's a little outside of the main town, but there's a shuttle that runs in the evening and they gave us a ride to the train when we left - probably would have picked us up if we'd called when we arrived. Overall, a lovely older onsen ryokan with lots of young families staying there. (They have a playroom, arcade, etc.)
Stayed 1 night in Apr 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was located up on the top of the hill, and takes about 15 minutes to walk to town.They have golden hot spring which we liked but we did not get a chance to enjoy as it was only gender specific and nude only. You could rent the private room, but it's just a hot tub, it's not hot springs water. The staff were nice and they do speak English which was quite helpful. They served a breakfast buffet right before we checked out, food was decent. Our room had a good view, could have imagine how nice it would be if the cherry blossom had opened up. Bathroom was big and stone tub was good for a nice hot bath. I was looking for more for the price we paid for, but overall, we had a decent stay.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, worth every penny. Definitely ask for the free bus to get there though as the walk from the train station is all uphill
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big family trip!
Lovely hotel, friendly staff, they prepared a gift for my mom when I mentioned it was her birthday.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful onsen hotel.. onsens were beautiful, both outdoor and indoors were lovely. since small hotel so onsens were never crowded.. n most of the time we were the ones there...very private n traditional hotel.. so glad to have choosen this hotel.. although its up the hill but hotel has more privacy.. we also booked private onsen.. very lovely indeed.. hotel staff come out to greet us in the car when we arrive.. no regret in choosing the hotel.. beautiful views from the rooms..
Stayed 1 night in Dec 2017

8/10 Good

mawmaw, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with helpful staff
The staff picked us up from train station, cable car station and bus station at our request. They are very friendly and helpful. The hotel is clean and tidy with free indoor and out door onsen. Will stay there again.
Stayed 1 night in Nov 2017

10/10 Excellent

Sehyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed to relax and refresh midway on our trip to Japan. 5 star service in a beautiful setting, and muscle soothing onsen.
Stayed 2 nights in Oct 2017

10/10 Excellent

tick, sacramenyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service where everyone welcomes you
The service here was outstanding. Everyone was helpful and went beyond their duty to help you and make you feel welcome. However if you don't sign up for breakfast and dinner, no close places to eat. The staff did drive us to dinner and pickup us up though. A little inconvenient, but went to one of the best restaurant we've been to on this two week trip.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time
We only stayed one night but wish we had longer. Staff were super courteous even by Japanese standard. Room was spacious and clean. We enjoyed the onsen as well. Even after we checked out they took the extra mile to drive us to drop off our luggage first at the tourist info center and then to the cable car.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Onsen, Family Friendly, Great Staff
We loved it here!! The staff was incredible and the hotel was perfect. It was fun to wear the complimentary yukata robes and the onsen were lovely. The indoor one was quite hot, the kids didn't like it, but the outdoor one was a good temperature for them, plus they liked the pool. The breakfast was delicious with lots to choose from and for us Americans it was fun to have a traditional Japanese style breakfast. The hotel and onsen was very kid friendly. We had some delays in traveling, so we arrived late but the staff was so helpful and got us situated despite it being after the check-in time. They also drove us to town after we had a late checkout and showed us where to buy a bus ticket to the train station, where the information office was, and some good choices for lunch. They were super friendly and helpful. The room was very comfortable with the tatami style beds. We wished we could have stayed more than one night. The nearby town was small and full of lovely architecture and so many beautiful sakura (cherry blossoms). Highly recommend!!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a excellent stay. Food was fantastic. Hot springs was very clean. Will b back.

8/10 Good

Li Hiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly ryokan
This is a good ryokan for family stay with kids as they have facilities like game room for children & child friendly environment.

8/10 Good

Bobby , Singapore

Liked: Staff & service, property conditions & facilities
Nice onsen hotel
Stayed only one night and enjoyed every minute of it. Liked the outdoor onsen and the friendly staff.

6/10 Okay

SAI YIU

The two outdoor hot spring pools are small but luckily there are not many users.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
onsen area close to subway station
hotel provides free shuttle service to and from arima onsen station. very friendly staff. very authentic traditional Japanese experience. room was a little small for 4 people. combined living and bedroom so staff will have to convert ur bedroom into dining area before your meal. but it's a joy to witness Japanese efficiency when converting ur room

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and warm hot spring resort
Motoyu Ryuusenkaku is not a very luxxrious resort in Arima Onsen area, but the hotel staff is really welcome to clients from worldwide. They introuduced every facility after checking in. I especially enjoyed the dinner they prepared.

10/10 Excellent

Yvonne, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Special Space
Well prepared meals, very helpful staff, room with beautiful view, near town center, shuttle services

8/10 Good

Hon Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, the staffs were very helpful and friendly. My kids had a great time in the children playing area.

8/10 Good

Lynn

Liked: Cleanliness, staff & service

8/10 Good

Yebin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
이 숙소의 뷰는 너무나도 멋집니다. 다소 연식이 있으나 관리가 잘되어있고 온천은 더할나위없이 완벽합니다. 뷰가 좋은만큼 숙소의 위치가 마을과 좀 동떨어져있어 위치적으로 불리합니다. 체크인 체크아웃시에는 픽업 서비스를 제공합니다.

6/10 Okay

shigeki

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

HEONJIN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
역에서 좀 떨어져있지만 픽업서비스가 훌륭합니다 조식부터 온천까지 아주만족하였습니다 다음에 간사이에 오면 또 들릴겁니다
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

YUJI

Stayed 1 night in Nov 2023

10/10 Excellent

HYUNKEON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

せいじ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場に車を止め難かった。 夕食、朝食ともに良かった。　　
Stayed 1 night in Feb 2023

10/10 Excellent

まさき

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
スタッフの対応がすごく良かった 子どもに優しい旅館です

8/10 Good

RYOJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
街中までのあの坂はちょっときつかった
Stayed 1 night in Sep 2022

6/10 Okay

??

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

SAYAKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
子連れにオススメのお宿
４歳と１歳の子連れで行きました。 直前に予約したため一番狭く恐らく改装されていないお部屋しか空いておらず少々不安でしたが、結論から言うと全く問題ありませんでした。 お宿はかなり古い建物ですが、きっちり清掃が行き届いており不快な感じは受けませんでした。お部屋食を筆頭に全てが小さい子供仕様で、子供がとても喜んでいました。お食事も美味しくスタッフさんの接客も良く、夫とかなりコスパ良かったねと満足しています。 こじんまりしたお宿なので土日で伺いましたが、露天風呂や大浴場にたまたま他のお客様がいらっしゃらず、ぬるめの金泉を子供と楽しむことができて良かったです。 今度はお部屋にお風呂のついたお部屋に泊まりたいです。子供を連れて再訪したいお宿です。
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
旅館は素晴らしいがフロント対応がイマイチすぎる
宿全体がチャイルドフレンドリーで赤ちゃん連れでも滞在しやすい宿でした。知らずに子連れで宿泊しましたがほぼ全宿泊者子連れだった気がします。プールやプレイルームがありプレイルームの絵本も充実していてとても楽しめました。 残念だったのは宿泊前とフロントの対応。 電話での事前確認が感じ悪く予約やめようかと一瞬考えました。駅までお迎えに来てくれるというのですでにバスの時間が決まっているので時間を伝えようとしたところ ‘必ず着いてから連絡してください’とのこと。つまり到着してお客を待たせるって言うことなのだと感じました。迎えに来たドライバーもいらっしゃいませでもなく、挨拶もなく無愛想で残念でした。せっかくの送迎サービスはありがたいですが大した距離でもないので歩いた方が不快な気持ちにならずに済んだと思いました。 チェックイン時に年齢と職業を必ず書いてくださいといわれましたがそれって宿泊者に必ず聞かなくてはいけない情報でしょうか？コロナ対策のため、など説明があればよかったですがそれも不快でした。 チェックアウト時も、クレジットカードで支払いたかったのですが’領収印押してしまったので現金でお願いします’と言われましたがそれは旅館の都合なのでお客に強制するものでは無いのでは無いかと思いました。 それ以外のスタッフのみなさんはフレンドリーで滞在自体は快適でしたので、最初と最後が残念でした。フロントはホテルや旅館の顔なのでもう少し対応を改善した方が良いかと思いました。
Stayed 1 night in Sep 2021

8/10 Good

AIKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感想
プール、キッズルームがあり子供達も楽しめて良かったです。
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よかった
館内利用の説明が非常に丁寧で、温泉もついており快適に過ごすことが出来た。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese hot spring experience!
酒店比較舊不過好有人情味，房間整潔，他他米地面比較大味，訓得好舒服。工作人員態度非常好！Great service! Fine Breakfast. 一般般。
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

YungWei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good JP style hotel ,warm and comfortable
Stayed 1 night in Jan 2020