내부

더 소네트 여행 후기

4 out of 5
더 소네트
Block: DD. Plot No :08, Sector-01, Salt Lake, Kolkata, West Bengal

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 132개 이용 후기 중 51개" "
평점 8 - 좋아요. 132개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 132개 이용 후기 중 12개" "
평점 4 - 별로예요. 132개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 132개 이용 후기 중 9개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Jimin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel!
It was very very good. Excellent services, clean and comfortable room and delicious breakfast.. City Centre Mall was located just 5 min walking distance. But tourist spots (Victoria memorial, B.B.D. Bagh) was far from hotel. Money exchange (dollar to rupee) was available at hotel front desk. Free Wifi was provided 3 days (72 hours) for our 4 Nights 5 days trip.
답변 제공: General Manager 님, 2016년 8월 8일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmy committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet in Kolkata, and your special mention about the services as well our efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the City of Joy.... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service'

10/10 - 훌륭해요

rajat

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The renovated rooms are very impressive!!!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ranita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would recommend
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ranita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite a nice hotel for not being a 5 star. Clean, tastefully decorated, big rooms, good size bathrooms. Service was good too.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Subhadra

좋아요: 직원 및 서비스
The breakfast and dinner buffets were excellent. The staff was courteous and helpful. There was black mold in the bathroom. Otherweose all was fine.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Sandeep

가족 여행
좋아요: 직원 및 서비스
Good location
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kartik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Family visit to Kolkata
Hotel staff show a good service mentality - I wanted a slightly early check in and a late check out and they were accommodating. The only restaurant had a good buffet breakfast as well as options available right through the day. But one significant issue is the wifi quality - connectivity was very poor in my first 2 days (Almost non existent) and even after the technical team did some trouble shooting to improve things, the wifi kept dropping and there was a constant need to reconnect devices.
2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Ranjan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed in Sonnet for multiple during our trip to India. Starting from management to all staff members be in the restaurant to doormen, everyone was extremely friendly and courteous. The rooms were clean and spacious and cleaning staff were always available in a moment’s notice. I was very impressed with the quick response and speed of execution.
2023년 12월에 6박 숙박함

8/10 - 좋아요

Sanjay 님, Jamshedpur

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
A very ideally located property in the heart of Kolkata. it couldnt get better. They need to work on their gym facilities like availability of gym/yoga mats etc
2023년 12월에 1박 숙박함

8/10 - 좋아요

Ashish 님, New Delhi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location and very comfortable. Big room sizes and enough space for a small gathering as well.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Swati

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staffs are very cordial and responsive. We can get whatever you want at least for few days stay.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Aye Aye

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a wonderful experience at the Sonnet hotel Kolkata.The rooms were clean and every staff was delightful and eager to help.The breakfast buffet and the service offered was awesome.I recommend this place to my colleagues.Thank you!

8/10 - 좋아요

Anirban

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel needs renovation and they are doing that. The construction sound can be annoying. Some rooms are dated. Their staff is great and the food was great too. Breakfast is definitely VFM and ala-crate were done really well as per our special instructions. The area around the hotel has deteriorated in the past 5 years not the fault of the hotel tho but it’s a turn off.
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Finney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unfortunately, very poor room service. Only 1 towel in bathroom No proper drainage.
2022년 9월에 3박 숙박함
답변 제공: Dipankar Bhattacharya Asst Front Office Manager 님, 2022년 9월 24일
Dear Sir,Namashkar !!!It was an honour to have you with us and we thank you for your valuable feedback.It is indeed sad on our part to learn about your discomfort, and we sincerely apologize for the inconvenience caused to you of your experience as indicated. Kindly note that your concerns have already been addressed and necessary corrective action has been taken wherever required.Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favourable opinion of The Sonnet Kolkata.We do look forward to serving you on your next visit and we will make sure you carry back better memories of our hospitality.Profound Regards,

8/10 - 좋아요

Toufique

2022년 9월에 3박 숙박함

6/10 - 괜찮아요

SMIT

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The staff service was disappointing
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Sujan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Hotel is very conveniently located close to transport, shopping, restaurants and offers a good dining and bar facility and Gym. The pool was closed due to covid-19 restrictions. The staff is really helpful. Conveniently located is a hospital next door where it was convenient to get a PCR test. The Hotel is however showing some wear and tear and needs some makeover.
2022년 3월에 3박 숙박함

2/10 - 너무 별로예요

Gurubaskaran 님, EDISON

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I had paid for the stay through Expedia on 29th Jan, but the hotel said they did not receive the payment and made me pay again. I showed them the proof of my pay, but they do not care. What a shame, I trusted Expedia, but they used a third party to pay for the hotel and was not done. This is very bad, I checked the reviews before I signed up for the hotel, but still cant believe this. Very sad and unpleasant. Not sure will Expedia act on this matter with the hotel staff.
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

NARAYANAN VENKATRAMAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was very good and the Hotel Staff made it excellent. I must say all the staff, front office, and at the restaurant and very cordial and lively. Thank you for making my stay a memorable one. Venkatraman
2021년 9월에 1박 숙박함

4/10 - 별로예요

Arnab 님, Fremont

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pros Friendly staff Cons Poor or no wifi, poor condition of bathroom with water seepage from shower stall. This is not a 4 star hotel
2021년 8월에 3박 숙박함
답변 제공: Dipankar Bhattacharya 님, 2021년 8월 31일
Dear Mr. Guha Namashkar !!! Thank you for choosing us as your preferred accommodation in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us and this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavor to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Please accept our sincere apologies on behalf of the entire team. It has been brought to our attention that your recent visit with us was not at par to your expectations.. Kindly note that your concerns have already been addressed and necessary corrective action has been taken wherever required. Do kindly treat this as a one- of aberration on our part and not mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favorable opinion of The Sonnet, Kolkata. I do look forward to meet with you on your next visit and we will make sure that you carry back better memories of our hospitality. Profound Regards, Dipankar Bhattacharya Assistant Front Office Manager The Sonnet Kolkata

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service!
2020년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was a party at the terrace of third floor, whose loud speakers disturbed entire half side of hotel till 11.30 PM. Booked a premium room in advance but they gave me an connecting room in which another bachelor party was going on, the hotel changed my room at 2 am when I literally shouted because I had to catch morning flight. Worst experience. Feeling cheated
2020년 1월에 1박 숙박함
답변 제공: Jay Prakash Chowdhury 님, 2020년 2월 8일
Dear Guest , Namashkar! Thank you for choosing us as your preferred service solutions in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us as this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavor to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Words cannot express how truly we feel for the inconvenience that was caused. This is especially saddening because The Sonnet Kolkata believes in the promise to serve with a deep rooted passion and making the experience of Guest happier and easier for everyone who chooses to stay with us. Please accept my sincere apologies on behalf of the entire team. It has been brought to my attention that your recent visit with us was not at par to our standard of hospitality I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for its patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. "Atithi Devo Bhaba" is our age old culture and we at the sonnet stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 7월 9일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

8/10 - 좋아요

Mohammad Ahsan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 6월 18일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 3박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 6월 4일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

8/10 - 좋아요

Rajeev

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOcation and Staff Service. Rooms are clean and spacious.
2019년 4월에 1박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 5월 9일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 4박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 4월 25일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Staff courteous but sheets were not clean. Room had slight smell maybe they did not get enough time to clean as I did a slightly early check in.
2019년 4월에 1박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 4월 25일
Dear Guest, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedback regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,Rituparna Basu Dey

8/10 - 좋아요

Dipankar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 3박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 4월 10일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavor to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. We look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and spacious room. Located closer to the airport
2019년 3월에 1박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 3월 23일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavor to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. We look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 2월에 1박 숙박함

6/10 - 괜찮아요

VB

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is situated in an extremely filthy area with slums and stray dogs all around. The rich hotel owners in this area should have met together to improve the surrounding area
2019년 2월에 4박 숙박함

10/10 - 훌륭해요

Jatindradew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Uitstekend
Enige nadeel, niet opgehaald van Airport.
2019년 2월에 2박 숙박함
답변 제공: Rituparna Basu Dey 님, 2019년 2월 12일
Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함
답변 제공: Rituparna Basu Dey 님, 2018년 11월 21일
Dear Madam/ Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

6/10 - 괜찮아요

MANUJ

좋아요: 청결 상태
별로예요: 직원 및 서비스
Avoid, look somewhere else
Pros: Great location Cons: bad reception, one card key per room(u have to wake up to open the door when your partner goes out), breakfast below average, dinner awful, poor room service Avoid and stay in Hyatt or JW Marriott
2018년 11월에 1박 숙박함
답변 제공: Rituparna Basu Dey 님, 2018년 11월 8일
Dear Manuj, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedback regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,

8/10 - 좋아요

Mimi 님, Orkney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stayed with my family for 9 nights. The stay was good. The rooms were clean. The WiFi was reliable. It was a shame we couldn’t get a WiFi password for the entire stay. We had to ask for a new one everyday. We used the fitness room. The hotel supplied bottles of water daily. We used the pool everyday. My son cut his foot on something ? A broken tile or glass in the pool. The staff were very attentive when this happened. Unfortunately the (expensive) taxi we booked to take us back to the airport never turned up. It was a shame as it leaves us with a bad impression of the hotel.
2018년 10월에 6박 숙박함
답변 제공: Rituparna Basu Dey 님, 2018년 11월 3일
Dear Mimi, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedbacks regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,

10/10 - 훌륭해요

Bhupindra 님, Pune

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderfull experience. Amrit at the Reception was extremely helpfull.
2018년 10월에 2박 숙박함
답변 제공: Rituparna Basu Dey 님, 2018년 10월 26일
Dear Mr. Bhupindra, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

10/10 - 훌륭해요

Jacquie 님, Devon UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely helpful
I had my money stolen while visiting Belur Math and the hotel management on all levels were so helpful and kind and companied me through the difficult process of making a statement at the police station. Also for taking care of me by giving me room serve for the evening meal. A big thank you to everyone.
2018년 9월에 4박 숙박함
답변 제공: The Sonnet 님, 2018년 9월 25일
We thank you for staying with us and we trust you had a comfortable stay at The Sonnet Kolkata. We feel sad about the most unpleasant encounters you faced, one could ever have and we strongly criticize the inhuman act you went through in Dakshineswar. Accompanying you for all the formalities was our duty towards you being our Esteemed Guest and we find pride in being able to do so.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Rituparna Basu Dey 님, 2018년 8월 11일
Dear Madam / Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

8/10 - 좋아요

JIMMY 님, ABU DHABI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A NICE HOTEL , NICE STAY, NEW PROPERTY GOOD
SHORT STAY, BUT WAS REALLY GOOD , CHECK IN WAS VERY FAST AND STAFF SO GOOD, NEW PROPERTY , BREAKFAST CAN BE IMPROVED A BIT. BUT REALLY VALUE FOR MONEY. WILL SURELY VISIT AGAIN
2018년 4월에 1박 숙박함

10/10 - 훌륭해요

Xiaobo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Kathleen 님, Eugene, Oregon, United States

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best in personalized service
From the moment I was retrieved from the Kolkata airport until I left the hotel 5 days later, the staff of the Sonnet did everything possible to make me feel truly cared for. Each staff quickly learned my name and my daily preferences, seeking to anticipate my needs in advance of my having to ask. Maneesha was especially helpful throughout my stay, and I depended upon her assistance for many things, even sending another staffer to escort me to a nearby pharmacy. This hotel is conveniently located for airport connections, and they can arrange car and driver for reasonable price to take you into downtown Kolkata for sight seeing. The size of this hotel lends itself to the very thoughtful personalized service. I recommend it highly.
2018년 3월에 5박 숙박함

8/10 - 좋아요

vish 님, Newcastle UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in a convenient location
Nice clean hotel in a good location. Rinki house keeper, Abhishek in the lobby, and Kartik in the restaurant deserve a special mention for their work.
2018년 2월에 3박 숙박함

10/10 - 훌륭해요

parijat 님, mumbai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well located in Salt Lake, open space outside
Extremely courteous and helpful staff, good breakfast, with convenient variety, and customisd menu at restaurant
2018년 1월에 4박 숙박함