AVOID THIS RESORT!
Tambua Sands Beach Resort was an absolute disaster. Appalling service, incompetent staff, zero accountability and a complete waste of money!
We booked through Expedia on 20 August for 25 September, reserving a Beachfront Bure with Plunge Pool and Outdoor Shower. Upon arrival, we were told OUR CONFIRMED ROOM HAD BEEN GIVEN TO SOMEONE ELSE! Staff blamed a software change and told us to sort it out with Expedia ourselves. After two hours on the phone, we rescheduled for 17 October.
UNBELIEVABLY, THE EXACT SAME THING HAPPENED AGAIN! Our room had AGAIN been given away! Staff blamed each other, with nobody accepting responsibility. We were dumped into a different bure without the outdoor shower we booked.
The floating breakfast arrived late, incomplete and nothing like advertised. The Long Island Iced Tea tasted horrible. When complained about, the bartender dismissively replied, “I’ve made six today.” No apology, replacement or refund offered.
The bathroom was outdated, dirty and rusty. Completely unacceptable for the premium prices charged!
TWO FAILED BOOKINGS, FALSE EXPECTATIONS, TERRIBLE SERVICE AND ZERO PROFESSIONALISM!
A beautiful location means NOTHING when the resort is this poorly managed.
SAVE YOUR MONEY AND STAY ELSEWHERE! I WOULD NEVER RETURN OR RECOMMEND THIS PLACE!
